Downloading New Switch Software; Procurve Customer Support Services; Before Calling Support - HP 2510-24 Installation And Getting Started Manual

Troubleshooting

Downloading New Switch Software

Downloading New Switch Software
When product enhancements occur for the Series 2510 Switch, new software
can be downloaded to the switch through several methods, for product
enhancements and new features. For more information, see the Management
and Configuration Guide, which is available on the ProCurve Networking
Web site, www.procurve.com.
The new switch software would be available on the ProCurve Web site,
www.procurve.com

ProCurve Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Web site,
support information.
Additionally, your ProCurve authorized network reseller can provide you with
assistance, both with services they offer and with services offered by
ProCurve.

Before Calling Support

Before Support, to make the process most efficient, you first should have
retrieved the following information:
4-12
.
Information Item
• product identification, including mini-
GBICs
• details about the switch's status includ-
ing the software (OS) version, a copy of
the switch configuration, a copy of the
switch Event Log, and a copy of the
switch status and counters information
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
also provides up-to-date
www.procurve.com
Information Location
the front of the switch, and on labels on the
mini-GBICs
switch console: show tech command
your network records