Introduction; Overview; Ip Office Cti Link Lite; Ip Office Cti Link Pro - Avaya IP Office CTI Link Installation Manual

Introduction

Introduction

Overview

IP Office CTI Link Lite

IP Office CTI Link Pro

IP Office CTI Link
Installation Manual
The IP Office CTI Link is available in Lite and Pro versions, which provide run-time
interfaces for applications to use. The Software Development Kit (SDK) provides
documentation on both Lite and Pro interfaces for software developers.
Both the Lite and Pro offerings are the same program. The additional functionality
provided by IP Office CTI Link Pro is enabled when the CTI Link Pro licence key is
installed (see page 5).
IP Office CTI Link Lite is a free of charge offering, and contains the following
components:
• TAPILink Lite
This component implements Microsoft TAPI, and allows programs to control one
telephone line per PC. It provides simple CTI, including answer, hangup, make-
call, transfer, and screen-popping functionality. Please see the TAPILink
Developers Guide for more details on TAPILink Lite and TAPILink Pro.
• DevLink Lite
This component implements an interface for collecting CDR (Call Data Record)
or SMDR information from the IP Office system unit. This provides an event per
telephone call received or made, and is useful for call costing, call billing, and
call recording applications.
IP Office CTI Link Pro includes all of the Lite functionality. It contains the following
components:
• TAPILink Pro
This component provides both first-party and third-party TAPI control of
telephony devices. In addition to the functionality provided by TAPILink Lite, it
also adds the ability to receive information on ACD queues, hunt groups, and
provides additional advanced functionality. Please see the TAPILink Developers
Guide for more details on TAPILink Lite and TAPILink Pro.
• DevLink Pro
This component provides a real-time event stream in addition to the CDR
interface. The real-time event stream provides information on telephone activity
as and when that activity occurs, and also provides information on trunk activity.
Overview - Page 3
Introduction - Page 3
40DHB0002USCC – Issue 1 (10/09/2001)