Single User Mode; Third Party Mode; Configuring Ip Office For Tapi - Avaya IP Office CTI Link Installation Manual

Page 6 - Overview

Configuring IP Office for TAPI

Page 6 - Installation and Configuration
40DHB0002USCC – Issue 1 (10/09/2001)
The IP Office TAPI Service Provider can operate in Single User mode or Third Party
mode. A license must be purchased to enable the Third Party mode. Note that the
unlicensed version will not prevent you from selecting this option but it will not work.
Single User mode means that the TAPI application can control and/or monitor a
single telephony device. Third Party mode means that the TAPI application can
control and/or monitor all telephony devices on a particular IP Office unit.

Single User Mode

Enter the IP address of the IP Office unit in the box labelled Switch IP Address.
Select the Single User option. Enter the user name and password for the extension
that is to be monitored and/or controlled by TAPI. Normally, the user name will be
the name of a person associated with a physical telephone extension.

Third Party Mode

Enter the IP address of the IP Office unit in the box labelled Switch IP Address.
Select the Third Party option. Enter the password for the switch. This is the same
password that is entered in Manager when loading the configuration of the switch.
By default, Third Party mode will provide a TAPI line for every physical extension
attached to the IP Office. The checkboxes associated with Third Party mode enable
additional entities to be monitored and/or controlled by TAPI.
ACD Queues
The IP Office can be configured to queue incoming calls, which are being presented
to a group of internal users. For example, if your IP Office were configured with a
group of call center agents, you would want to queue an incoming call until an agent
becomes available to take the call.
Checking the ACD Queues checkbox provides lines to monitor and/or control the
queue of calls against a group.
This section describes the configuration of the IP Office using the Manager
application. There are two ways in which you can use TAPI with IP:
1. If your application monitors telephones but does not control them, then there is
no configuration necessary.
2. If your application controls telephones, you should configure all users that will
be controlled as an off-hook station. This will cause the user's phone to return
to the idle state when a call is hung up using TAPI. Without this option set, the
phone will remain in a disconnected state until the phone is hung up manually.
The off-hook station checkbox can be found on the Telephony tab of the User's
setting in Manager.
Installation and Configuration
IP Office CTI Link
Installation Manual