Troubleshooting; Overview; Basic Troubleshooting - AMX DXLink Instruction Manual

Troubleshooting

Overview

The troubleshooting suggestions/strategies provided apply to the Transmitters and the Receiver, unless
otherwise noted.
Four potential types of issues are covered in this chapter:
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This chapter also provides technical support contact information on page 104.

Basic Troubleshooting

We suggest using the following general list to rule out basic troubleshooting issues.
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Additional Resources for Troubleshooting Endpoint Systems
Enova DGX Digital Media Switchers
When the DXLink units are used in conjunction with an Enova DGX Switcher, we suggest checking the
troubleshooting information in that product's Instruction Manual.
Enova DVX Solutions
When DXLink units are used in conjunction with an Enova DVX Solution, we suggest: pressing the
Status button on the front panel and using the UP and DOWN navigational buttons to scroll through the
menu options to Diagnostic Codes (the codes can be helpful for technical support if a call is necessary).
Instruction Manual – DXLink™ Twisted Pair Transmitters/Receiver
Basic troubleshooting
Determining HDCP compliance
Power
DXLink connections
Network setup
Check the power indicator LEDs on all of the equipment. If any are not illuminated, see the
"Power Issues" section on the next page.
Check all link and signal connections to make sure everything is physically set up correctly.
Isolate source and destination equipment and cable problems by cabling direct without the
DXLink units.
Check the DIP switch's toggle settings (see page 40).
SEND_COMMANDs – double-check the command and the port number specified and
re-send the command (see page 79).
If any changes have been made, try resetting the unit to the factory defaults (see page 68).
Troubleshooting
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