Download Print this page

Troubleshooting - AMX AVB-TX-DGX-HD15-SC Fiber Quick Start Manual

Autopatch dgx series fiber tx and rx modules
Hide thumbs Also See for AVB-TX-DGX-HD15-SC Fiber:

Advertisement

Cables and Pinouts
For the DGX HD-15 TX and DGX HD-15 RX, a variety of cables can be used for the
HD-15 connection (FIG. 3). If using an HD-15 to 5 BNCs breakout cable to connect
a Y/Pb/Pr source device to the TX, connect Pr to red, Y to green, and Pb to blue.
Important: The RX cannot read the EDID from the destination device when HD-15 to
5 BNCs breakout cable is used, resulting in the SmartScale™ feature not functioning.
FIG. 3
HD-15 to HD-15
HD-15 to 5 BNCs
Mounting Options (Rack Trays and Mounting Brackets)
For details on the four versatile mounting kit options for V Style modules (rack tray,
rack tray and fill plates, surface mount, and pole mount), see www.amx.com.
Safety Recommendations for Laser Products
Important: There are no user serviceable parts inside an AMX AutoPatch product;
service should only be done by qualified personnel.
Caution: Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
Exercise caution to avoid direct eye exposure to invisible laser radiation. Follow the
recommendations below whenever installing or working with DGX products.
Be sure to apply the power last, so that the fiber connector is not exposed when
power is applied.
Do not remove dust plugs from SC fiber connectors or the dust caps from the
fiber cables until establishing connections; avoid direct eye exposure.
Ensure all cables, including fiber cables, are correctly connected and/or
terminated.
If you need to unplug the fiber cable, be sure to unplug power to the TX first.
To attach connectors and power on the TX:
Caution: If you are providing the power supply – Use a UL (or equivalent) listed power
supply. To avoid damage, electrical ratings for the power supply must not exceed those
indicated in the specifications table on the previous page.
1.
Check the EDID switch on the rear of TX to be sure that it remains in the down
position (WP = Write-Protect).
2.
DGX HD-15 TX– Attach the HD-15 cable from the source to the Video Input
(HD-15) receptacle on the rear of the TX (FIG. 4).
For an optional video out, attach an HD-15 cable connector to the Local Output.
CLASS 1 LASER PRODCUCT. CAUTION – CLASS 3R INVISIBLE
RADIATION WHEN OPEN; AVOID DIRECT EYE EXPOSURE.
Optional
Power
data transfer
RS-232
(apply last)
FIG. 4
Attach HD-15, audio, and SC fiber cables (RS-232 optional)
DGX DVI TX – Attach the DVI cable from the source to the Video Input (DVI-I)
receptacle on the rear of the TX (FIG. 5). For an optional video out, attach a
DVI-I cable connector to the Local Output.
CLASS 1 LASER PRODCUCT. CAUTION – CLASS 3R INVISIBLE
RADIATION WHEN OPEN; AVOID DIRECT EYE EXPOSURE.
Optional
Power
data transfer
(apply last)
RS-232
FIG. 5
Attach DVI-I, audio, and SC fiber cables (RS-232 optional)
3.
If needed – Attach the digital audio cable from the source to the Digital jack or
if using analog stereo audio, attach the analog audio cable to the Stereo jack.
4.
If needed – Wire the RS-232 port for unidirectional data transfer from source to
destination (data enters the system at the RX label on the TX module and leaves
the system at the TX label on the RX module). Video signal must be present.
5.
Clean the end face on the fiber cable plugs following the manufacturer's
instructions.
Caution: Do not severely bend or kink the fiber cable. Irreversible damage can occur.
The bend radius for AMX AutoPatch SC terminated fiber cables is 2 inches (5 cm).
6.
Remove the dust plug from the SC Fiber jack on the TX and insert one end of the
SC fiber cable into the jack (the fiber connector will click when fully engaged).
7.
Connect the open end of the SC fiber cable to the RX before connecting power.
3000 RESEARCH DRIVE, RICHARDSON, TX 75082 • 800.222.0193 • fax 469.624.7153 • technical support 800.932.6993 • www.amx.com
HD-15 to 3 RCAs
TX FG1010-200-01
Digital audio
EDID switch and
Sync Set switch
Analog
audio
HD-15
SC fiber
TX FG1010-210-01
Digital audio
EDID switch
Analog
audio
SC fiber
DVI-I
For warranty information, refer to www.amx.com.
©2010 AMX. All rights reserved. AMX and the AMX logo are registered trademarks of AMX.
AMX reserves the right to alter specifications without notice at any time.
8.
Plug power supply into an external AC source (LED turns red, then green).
9.
Models with HD-15 connectors – Set the Sync Set switch on the TX for video
signal type: For Y/Pb/Pr – set to A; for RGsB – set to B; for RGBHV or RGBS –
set to either A or B.
Important: Do not set the EDID switch to W (Write) unless programming the module
with EDID Programmer software (see the Instruction Manual).
To attach connectors and power on the RX:
1.
DGX HD-15 RX – Attach the HD-15 cable connected to the destination device to
the Video Output (HD-15) receptacle on the rear of the RX.
DGX DVI RX – Attach the DVI cable connected to the destination device to the
Video Output (DVI-I) receptacle on the rear of the RX.
2.
If needed – Attach the digital audio cable for the destination to the Digital jack or,
if using analog stereo audio, attach the analog audio cable to the Stereo jack.
Warning: Do not use the Stereo output connector as a headphone jack. This output is
set at unity gain (line-level) and is not intended for headphones.
3.
Remove the dust plug from the SC Fiber jack on the RX and insert the open end
of the SC fiber cable from the TX into the jack (the fiber connector will click when
fully engaged).
4.
If needed – Wire RS-232 for unidirectional data transfer from the source to the
destination. Video signal must be present.
5.
Be sure the other end of the SC fiber cable is connected before applying power.
6.
Plug the desktop power supply into the power jack on the RX.
7.
Plug power supply into an external AC source (LED turns red, then green).
This ends the basic instruction information for TX and RX modules. Image adjustment
and EDID scaling has automatically been applied. For almost all installations, the
automatic features result in a satisfactory image on the monitor. If the installation has
special requirements and needs additional adjustment, refer to the DGX Transmitters &
Receivers Instruction Manual on the AMX AutoPatch CD or at www.amx.com.
Note: If you want the RX to remain in either Manual or Bypass when power is cycled,
press and release the Scaling button until the LEDs cycle to the option immediately
before the one you want to persist. Press and hold the Scaling button about 5 seconds
until the desired LED blinks green, indicating the option will persist on power cycle.

Troubleshooting

The following troubleshooting suggestions/strategies apply to the DGX modules.
Before contacting technical support (contact information is at the bottom of this page),
also check "Troubleshooting" in the manual.
Tip: When modules are used in conjunction with a DGX Distribution Matrix, we also
suggest checking "Troubleshooting" in the product's Instruction Manual.
Power to Module
If the power indicator LED is not illuminated:
Check the power cord on the module and at the power source. Cycle power by
unplugging desktop power supply from AC power source and plugging it back in.
If the power indicator LED remains a constant red:
Start over and cycle power by unplugging desktop power supply from AC power
source and plugging it back in.
If the power indicator LED illuminates solid amber (can also occur after power up):
See "Error Code Reporting" in the Instruction Manual.
Problems with Video and Audio Signals
If Video and Audio LEDS on the front of the module are not illuminated:
Check all signal connectors on the module and on the source device.
Check if source is sending a valid signal (cable source directly to destination).
Image Problems
If destination device does not have an image:
Auto LED solid green – Check for correct input port on monitor.
Auto LED blinking green and Bypass LED solid green – No EDID found; re-plug
first one end of cable and then other end; try using alternate port on monitor.
See "Scaling Modes" and/or "EDID Programmer" in the Instruction Manual.
If an image appears but is unsatisfactory:
See "Adjusting Video with BoardConfig Software" in the Instruction Manual.
Audio Problems
If audio signal is not present (assumes video signal is present): check that audio signal
is not compressed (e.g., Dolby); verify source is sending valid signal – cable directly to
destination; check that audio sample rate is not out of spec for video signal (if using
96 k for PCM digital audio then the pixel clock must be at least 40 MHz or a video
format of at least 800x600 @ 60 Hz).
The DGX Transmitters & Receivers Instruction Manual
For information on the following, see the DGX Transmitters & Receivers Instruction
Manual on the AMX AutoPatch CD or at www.amx.com:
Creating a virtual Com port
Using custom resolutions
Adjusting the image
Reading and writing EDID data
Restoring the default settings
Upgrading the firmware
3/2010
93-1010-03
REV: C

Advertisement

loading

This manual is also suitable for:

Avb-tx-dgx-dvi-sc fiberAvb-rx-dgx-sc fiber-dviAvb-rx-dgx-sc fiber-rgbhv