Troubleshooting
Problem
I
have
installed
Windows
7
operating
system but cannot hear
any sound.
The sound cannot be
heard or the volume is
very low.
No sound can be heard
through
an
HDMI
connected
display
device.
Audio Volume is too
8
low
when
listening
through headphones.
The THX TruStudio Pro
audio controls don't work
when
the
system
connected to an external
display
through
HDMI cable.
8 - 12 Problems & Possible Solutions
the
The audio driver is not installed. Install all the drivers as instructed in
Utilities"
and make sure you install the audio driver (see
The volume might be set too low. Check the volume control in the Volume Control Panel in the
Windows taskbar, use the key combination Fn + F5 and F6 or Control Center to adjust the
system volume (see
"Audio Features" on page 2 -
You have not configured the HDMI audio output. See
17.
You have set the Speaker Configuration to 5.1 or 7.1 Speaker. It is recommended that you set the
Speaker Configuration to Stereo (not to 5.1 or 7.1 Speaker) when listening through
headphones in order to maximize audio quality. See
Note that THX TruStudio Pro will be disabled when you are connecting to an external display
through an HDMI connection. See
is
an
Possible Cause - Solution
"Audio" on page 4 -
7) to adjust.
"HDMI Audio Configuration" on page C -
"Audio Features" on page 2 -
"THX TruStudio Pro & HDMI" on page 7 -
Chapter 4 "Drivers &
6).
7.
80.
Need help?
Do you have a question about the Notebook and is the answer not in the manual?