What To Do For The Program Error; Contacting Your Hdlm Vendor Or Maintenance Company; What To Do For Other Errors - Hitachi XP P9500 User Manual

Some of the information collected by the DLMgetras utility might be cleared
when the host is restarted. Because of this, whenever an error occurs,
execute the DLMgetras utility as soon as possible.

What To Do for the Program Error

Follow the recommended actions for messages in
If the error occurs again after you thought that you had resolved the
problem, use the dlnkmgr command's view operation to check the status of
the HDLM program, and then do whatever is necessary to resolve the
problem. For details on the view operation, see
on page
Execute the following command from the remote management client:
>dlnkmgr -s host-name -u user-name -p password view -sys
If the KAPL01013-E message is output after the command is executed,
restart the host.
If the same error re-occurs after you thought you had resolved the problem,
go to the subsection
on page

Contacting your HDLM Vendor or Maintenance Company

If the error cannot be resolved, contact your HDLM vendor or maintenance
company, and report the information that was collected by the DLMgetras
utility.

What To Do for Other Errors

When the cause of an error may be related to HDLM but is neither a path
error nor an HDLM program error, execute the DLMgetras utility, and then
report the collected information to the HDLM vendor or maintenance company
if there is a maintenance contract for HDLM. For details about the DLMgetras
utility and the information it collects, see
HDLM Error Information on page
5-6
6-22.
Contacting your HDLM Vendor or Maintenance Company
5-6.
Troubleshooting
Hitachi Dynamic Link Manager User Guide (for VMware(R))
8 Messages on page
view (Displays Information)
The DLMgetras Utility for Collecting
7-2.
8-1.