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Cisco AS5350XM and
Cisco AS5400XM Universal Gateways
Card Installation Guide
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7817406=
Text Part Number: 78-17406-01

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Troubleshooting

   Also See for Cisco AS5400XM - Universal Gateway Voice High-Density Easy Order Bundle

   Related Manuals for Cisco AS5400XM - Universal Gateway Voice High-Density Easy Order Bundle

   Summary of Contents for Cisco AS5400XM - Universal Gateway Voice High-Density Easy Order Bundle

  • Page 1

    Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7817406= Text Part Number: 78-17406-01...

  • Page 2

    You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3

    Online Insertion and Removal of Feature Cards Removing and Installing Populated Carrier Cards Removing a Populated Carrier Card Installing a Populated Carrier Card Getting Help Where to Go Next Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 4: Table Of Contents

    Online Insertion and Removal of the Voice Feature Card Removing the Voice Feature Card Installing the Voice Feature Card Replacing PVDM2 Modules in the Voice Feature Card Orienting the PVDM2 Module During Installation Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 5

    Attaching the 8-Port T1 or E1 Feature Card Interface Cable to a Bracket (Optional) CT3 Feature Card Cable and Port Pinouts A-12 Bantam Jack Port Pinouts A-13 N D E X Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 6

    Contents Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 7: Document Organization

    Card channelized T3 (CT3) feature card. Chapter 5 Universal Port and Describes OIR tasks that you must perform on the Dial-Only Feature Cards universal port and dial-only feature cards. Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 8: Document Conventions

    This symbol means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver. Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide viii...

  • Page 9

    üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 10

    Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 11

    Preface Document Conventions Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 12

    Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 13

    Preface Document Conventions Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide xiii 78-17406-01...

  • Page 14: Ordering Documentation

    The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet.

  • Page 15

    Preface Cisco Product Security Overview You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments.

  • Page 16

    Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts &...

  • Page 17

    Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

  • Page 18

    Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL: http://www.cisco.com/go/guide...

  • Page 19

    Cisco experts and other networking professionals. Join a discussion at this URL: http://www.cisco.com/discuss/networking World-class networking training is available from Cisco. You can view current offerings at • this URL: http://www.cisco.com/en/US/learning/index.html...

  • Page 20

    Preface Obtaining Additional Publications and Information Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 21: General Safety

    Do not perform any action that creates a potential hazard to people or makes the equipment unsafe. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 22: Maintaining Safety With Electricity

    This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Statement 13 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 23

    75-ohm coaxial cable for a CT3 connection • PC that is running terminal emulation software for local administrative access Modem for remote administrative access • ESD-preventive mat • Blank feature card panel • Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 24

    Chapter 4, “Channelized T3 Feature Card” • • Chapter 5, “Universal Port and Dial-Only Feature Cards” • Chapter 6, “Voice Feature Card” Chapter 7, “Troubleshooting” • Appendix A, “Cabling Specifications” • Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 25

    • Overview Cisco AS5350XM Chassis The Cisco AS5350XM universal gateway chassis has a motherboard, a high-speed backplane, and three slots for feature cards that allow online insertion and removal (OIR). Cisco AS5400XM Chassis The Cisco AS5400XM universal gateway chassis has a motherboard, a high-speed backplane, and seven slots for feature cards that allow OIR.

  • Page 26

    (DSP) modules (PVDM2). Online Insertion and Removal of Feature Cards All feature cards on the Cisco AS5350XM and Cisco AS5400XM chassis support OIR (also known as hot swapping). You can install, remove, replace, and rearrange the feature cards without turning off the chassis power.

  • Page 27

    Step 2 Loosen the two captive screws that secure the carrier card to the chassis until each screw is free of the Step 3 chassis. (See Figure 2-2 Figure 2-3.) Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 28

    Use the feature card handles to remove the carrier card. Ensure that the feature cards are secured Note to the carrier card. Figure 2-4 Removing the Carrier Card from the Cisco AS5350XM Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 29

    Slide the carrier card into the slot until it touches the backplane connector. (See Figure 2-7 Step 1 Figure 2-8.) Figure 2-7 Installing the Carrier Card in the Cisco AS5350XM Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 30

    If the carrier card has a blank feature card slot, install a blank cover over the open feature card slot to Step 4 ensure proper airflow inside the chassis. (See Figure 2-11.) Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 31

    Chapter 4, “Channelized T3 Feature Card” • Chapter 5, “Universal Port and Dial-Only Feature Cards” • Chapter 6, “Voice Feature Card” • Chapter 7, “Troubleshooting” • Appendix A, “Cabling Specifications” • Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 32

    Chapter 2 Feature Card and Carrier Card Guidelines Where to Go Next Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 33: Chapter 3 T1 And E1 Feature Cards

    2-Port T1 or E1 Feature Card Bantam ports T1 or E1 ports 2 PRI Figure 3-2 4-Port T1 or E1 Feature Card Bantam ports T1 or E1 ports 4 PRI MAIN T Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 34: Online Installation And Removal Of The T1 Or E1 Feature Card

    Online Installation and Removal of the T1 or E1 Feature Card Figure 3-3 8-Port T1 or E1 Feature Card The Cisco AS5350XM and Cisco AS5400XM universal gateways each support only one type of Note WAN feature card at a time. See Chapter 7, “Troubleshooting,”...

  • Page 35: Removing The T1 Or E1 Feature Card

    These commands are not valid for slot 0. Slot 0 is the motherboard. Note Figure 3-4 Slot Numbering on the Cisco AS5350XM Chassis Slot 0 Slot 1 Slot 3 Slot 2 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 36

    Disconnect all interface cables from the feature card and secure them out of the way. Loosen the two captive screws that secure the feature card to the chassis until each screw is free of the Step 8 chassis. (See Figure 3-6 Figure 3-7.) Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 37

    Chapter 3 T1 and E1 Feature Cards Online Installation and Removal of the T1 or E1 Feature Card Figure 3-6 Loosening the Captive Screws on the Cisco AS5350XM Universal Gateway Chassis 2 PRI Captive Captive screw Carrier screw card Figure 3-7...

  • Page 38

    Online Installation and Removal of the T1 or E1 Feature Card Figure 3-9 Removing the Feature Card from the Cisco AS5400XM Universal Gateway After you remove the feature card from the chassis, set it aside on an ESD-preventive mat. Step 10...

  • Page 39

    :s s s p p p p p p p p p p p p n p p p p p p p p p p p p p p p Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide...

  • Page 40

    Router# show chassis slot 6 Slot 6: DFC type is E1 8 PRI DFC OIR events: Number of insertions = 1, Number of removals = 1 DFC State is DFC_S_OPERATIONAL Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 41: Installing The T1 Or E1 Feature Card

    Slide the feature card into the slot until the connector pins make contact with the carrier card backplane Step 2 connector. (See Figure 3-11 Figure 3-12.) Figure 3-11 Installing the T1 or E1 Feature Card in the Cisco AS5350XM Universal Gateway 2 PRI Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 42

    Online Installation and Removal of the T1 or E1 Feature Card Figure 3-12 Installing the T1 or E1 Feature Card in the Cisco AS5400XM Universal Gateway Align the captive screws with their holes, and seat the card completely. Step 3 Tighten the screws to secure the feature card to the chassis.

  • Page 43: Configuring Input Impedance For The E1 Feature Card

    Step 4 for the other controllers. Step 5 Returns to enable mode. Router(config-controller)# Ctrl-Z Router# This message is normal and does not indicate an error. %SYS-5-CONFIG_I: Configured from console by console Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 3-11 78-17406-01...

  • Page 44: Verification

    Chapter 4, “Channelized T3 Feature Card” • Chapter 5, “Universal Port and Dial-Only Feature Cards” • Chapter 6, “Voice Feature Card” • Chapter 7, “Troubleshooting” • • Appendix A, “Cabling Specifications” Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 3-12 78-17406-01...

  • Page 45: Chapter 4 Channelized T3 Feature Card

    28 channelized T1 lines into a single channelized T3 line. (See Figure 4-1.) Figure 4-1 CT3 Feature Card The Cisco AS5350XM and Cisco AS5400XM universal gateways each support only one type of Note WAN feature card at a time. See Chapter 7, “Troubleshooting,” for more information.

  • Page 46: Online Insertion And Removal Of The Ct3 Feature Card

    These commands are not valid for slot 0. Slot 0 is the motherboard. Figure 4-2 Slot Numbering on the Cisco AS5350XM Chassis Slot 0 Slot 1 Slot 3 Slot 2 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 47

    Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001 Disconnect all interface cables from the feature card and secure them out of the way. Step 7 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 48

    Loosen the two captive screws that secure the feature card to the chassis until each screw is free of the Step 8 chassis. (See Figure 4-4 Figure 4-5.) Figure 4-4 Loosening the Captive Screws on the Cisco AS5350XM Universal Gateway Chassis Captive Captive screw Carrier screw...

  • Page 49: Installing The Ct3 Feature Card

    Channelized T3 Feature Card Online Insertion and Removal of the CT3 Feature Card Figure 4-6 Removing the Feature Card from the Cisco AS5350XM Universal Gateway Figure 4-7 Removing the Feature Card from the Cisco AS5400XM Universal Gateway After you remove the feature card from the chassis, set it aside on an ESD-preventive mat.

  • Page 50

    Figure 4-10.) Figure 4-9 Installing the CT3 Feature Card in the Cisco AS5350XM Universal Gateway Figure 4-10 Installing the CT3 Feature Card in the Cisco AS5400XM Universal Gateway Align the captive screws with their holes, and seat the card completely.

  • Page 51: Getting Help

    Chapter 4 Channelized T3 Feature Card Getting Help Figure 4-12 Tightening the Captive Screws on the Cisco AS5400XM Universal Gateway Captive Captive screw screw Check the card LEDs to verify that the card is working properly. For information about feature card...

  • Page 52

    Chapter 4 Channelized T3 Feature Card Where to Go Next Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 53: Chapter 5 Universal Port And Dial-only Feature Cards

    Dial-only feature card—The dial-only feature card supports 60 (DL-60) to 108 (DL-108) dial calls • in Cisco AS5350XM and Cisco AS5400XM universal gateways. It does not support voice or fax services. Dial services include modem calls (all modulations), ISDN digital calls, V.110 data calls, and V.120 data Note calls.

  • Page 54: Restrictions For The Universal Port And Dial-only Feature Cards

    If a dial-only feature card is installed in a chassis with the universal port feature card, only the dial services are supported. Table 5-1 describes the behavior of the Cisco AS5350XM and Cisco AS5400XM universal gateways with dial-only feature cards, universal port feature cards, or both types of cards installed in the chassis.

  • Page 55: Online Insertion And Removal Of The Universal Port Or Dial-only Feature Card

    Cisco AS5350XM and Cisco AS5400XM Universal Gateways Software Configuration Guide. For information on voice and fax commands, see the Monitoring Voice and Fax Services on the Cisco AS5350 and Cisco AS5400 Universal Gateways online document. Removing the Universal Port or Dial-Only Feature Card To remove the universal port or dial-only feature card, follow these steps.

  • Page 56

    Statement 1001 Loosen the two captive screws that secure the feature card to the chassis until each screw is free of the Step 7 chassis. (See Figure 5-4 Figure 5-5.) Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 57

    Chapter 5 Universal Port and Dial-Only Feature Cards Online Insertion and Removal of the Universal Port or Dial-Only Feature Card Figure 5-4 Loosening the Captive Screws on the Cisco AS5350XM Universal Gateway Chassis Captive Carrier card screw Captive screw Figure 5-5...

  • Page 58

    Online Insertion and Removal of the Universal Port or Dial-Only Feature Card Figure 5-7 Removing the Feature Card from the Cisco AS5400XM Universal Gateway Avoid touching any pins or circuit board components when you remove or install a feature card.

  • Page 59

    1 00:16:33.415:%NP_BS-6-MODULE_STARTED:NextPort module 3/0/0 Started - 1.1.3.77 Router# *Jan 1 00:16:37.843:%NP_BS-6-MODULE_STARTED:NextPort module 3/0/1 Started - 1.1.3.77 *Jan 1 00:16:40.615:%NP_MD-6-MODULE_UP:NextPort module 3/0/0 up Router# *Jan 1 00:16:41.847:%NP_BS-6-MODULE_STARTED:NextPort module 3/0/2 Started - 1.1.3.77 Router# Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 60: Installing The Universal Port Or Dial-only Feature Card

    Slide the feature card into the slot until the connector pins make contact with the carrier card backplane Step 2 connector. (See Figure 5-9 Figure 5-10.) Figure 5-9 Installing the Universal Port or Dial-Only Feature Card in the Cisco AS5350XM Universal Gateway Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 61

    Online Insertion and Removal of the Universal Port or Dial-Only Feature Card Figure 5-10 Installing the Universal Port or Dial-Only Feature Card in the Cisco AS5400XM Universal Gateway Align the captive screws with their holes, and then seat the card completely.

  • Page 62: System Processing Engine Firmware

    System processing engine (SPE) firmware is automatically downloaded to a universal port or dial-only feature card from the Cisco IOS image when you boot the system for the first time, or when you insert a universal port or dial-only feature card while the system is operating. When you insert feature cards while the system is operating, the Cisco IOS image recognizes the cards and downloads the required firmware to the cards.

  • Page 63: Overview

    IP packets or frames that can be transmitted as voice over IP (VoIP) over a variety of transport technologies on Cisco AS5350XM and Cisco AS5400XM universal gateways. The number of calls supported depends on the number of PVDM2 modules installed on the voice feature card, and the number of voice feature cards installed in the chassis.

  • Page 64: Restrictions For The Voice Feature Card

    Table 6-2 describes the behavior of the Cisco AS5350XM and Cisco AS5400XM universal gateways depending on whether the voice feature card is present at power on.

  • Page 65: Online Insertion And Removal Of The Voice Feature Card

    Guide. For information on voice and fax commands, see the Cisco IOS Voice Configuration Library for your Cisco IOS software release at Cisco.com. To use the voice feature card, at least one voice feature card must be present when the universal gateway Note is powered on.

  • Page 66

    Statement 1001 Loosen the two captive screws that secure the feature card to the chassis until each screw is free of the Step 6 chassis. (See Figure 6-4 Figure 6-5.) Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 67

    Chapter 6 Voice Feature Card Online Insertion and Removal of the Voice Feature Card Figure 6-4 Loosening the Captive Screws on the Cisco AS5350XM Universal Gateway Chassis Captive Carrier card screw Captive screw Figure 6-5 Loosening the Captive Screws on the Cisco AS5400XM Universal Gateway...

  • Page 68

    Voice Feature Card Online Insertion and Removal of the Voice Feature Card Figure 6-7 Removing a Feature Card from the Cisco AS5400XM Universal Gateway Avoid touching any pins or circuit board components when you remove or install a feature card. Caution After you remove the feature card, set it aside on an ESD-preventive mat.

  • Page 69: Installing The Voice Feature Card

    Figure 6-9 Figure 6-10.) Figure 6-9 Installing a Feature Card in the Cisco AS5350XM Universal Gateway Figure 6-10 Installing a Feature Card in the Cisco AS5400XM Universal Gateway Step 3 Align the captive screws with their holes, and then seat the card completely.

  • Page 70: Replacing Pvdm2 Modules In The Voice Feature Card

    Chapter 6 Voice Feature Card Replacing PVDM2 Modules in the Voice Feature Card Figure 6-11 Tightening the Captive Screws on the Cisco AS5350XM Universal Gateway Chassis Captive Carrier card screw Captive screw Figure 6-12 Tightening the Captive Screws on the Cisco AS5400XM Universal Gateway...

  • Page 71: Orienting The Pvdm2 Module During Installation

    To remove PVDM2 modules from the voice feature card, perform the following steps: Attach an ESD-preventive wrist strap. Step 1 Step 2 Find the appropriate PVDM2 slot on the voice feature card. (See Figure 6-13.) Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 72: Installing Pvdm2 Modules In The Voice Feature Card

    Ensure that each PVDM2 module is straight and that the alignment holes (as shown in Figure 6-15) line Step 5 up with the plastic guides on the socket. Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 6-10 78-17406-01...

  • Page 73: Digital Signal Processor Firmware

    Digital signal processor (DSP) firmware is automatically downloaded to the voice feature card from the Cisco IOS image when you boot the system for the first time, or when you insert a voice feature card while the system is operating. When you insert feature cards while the system is operating, the Cisco IOS image recognizes the cards and downloads the required firmware to the cards.

  • Page 74

    Chapter 6 Voice Feature Card Where to Go Next Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 6-12 78-17406-01...

  • Page 75: Leds

    Table 7-1 describes the LEDs. Figure 7-1 2-Port or 4-Port T1 or E1 Feature Card LEDs (2-Port T1 or E1 Feature Card Shown) ACTIVITY (ACT) OK/MAINT Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 76

    Figure 7-3 Channelized T3 (CT3) Feature Card LEDs Loop EN/DIS ACTIVITY (ACT) OK/MAINT Figure 7-4 Universal Port Feature Card, Dial-Only Feature Card, and Voice Feature Card LEDs ACTIVITY (ACT) OK/MAINT Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 77

    T1 port. • An alarm has been received on the associated T1/E1 port, indicating loss of signal (LOS) or loss of multiframe alignment (LOF) at the local or remote node. Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 78

    The T3 line interface unit (LIU) is experiencing a loss of signal. Remains off when operating condition is normal. Network Loop (LOOP) At least one T1 is unavailable. The operating condition is normal. Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 79: Mixing Wan Feature Cards

    1. To display information about an M13 alarm, use the show controllers t3 user EXEC command. Mixing WAN Feature Cards The Cisco AS5350XM and Cisco AS5400XM universal gateways support only one type of WAN feature card at a time. The feature cards that can be installed at one time are: Up to three T1 feature cards (any combination of 2-, 4-, or 8-port) or •...

  • Page 80: Mixing Universal Port And Dial-only Feature Cards

    Table 7-3 describes the behavior of the Cisco AS5350XM and Cisco AS5400XM universal gateways depending on whether the voice feature card is present at power on.

  • Page 81: Monitoring The Chassis Environment

    140° F (60° C), the system reaches a critical state. Cisco IOS software busys out the feature cards in the chassis and shuts down the first feature card. If the operating temperature continues to be critical after 10 minutes, Cisco IOS software shuts down another feature card.

  • Page 82: Displaying Environment Status

    Chapter 7 Troubleshooting Monitoring the Chassis Environment When the operating temperature of the system rises above 149° F (65° C), Cisco IOS software shuts down all feature cards immediately. Displaying Environment Status You can use the command-line interface (CLI) to check environment monitoring status of your universal gateway.

  • Page 83

    RPS Fan status: normal RPS Thermal status: normal RPS OverVoltage status: normal Environmental monitor experienced the following events: Temperature:sensor failed. Fans:monitor dropped. Temperature:warning. Temperature:sensor recovered. Fans:monitor recovered. Fans:normal. Temperature:critical. Temperature:shutdown. Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 84: Using The Bantam Jack Ports To Monitor T1, E1, And Ct3 Feature Cards

    To drop a T1 circuit to a test port, follow these steps: Enable drop and insert mode by entering the test trunk drop-insert on port-number privileged EXEC Step 1 command as follows: Router# test trunk drop-insert on port-number Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 7-10 78-17406-01...

  • Page 85: Troubleshooting Network Interfaces

    Internetwork Troubleshooting Guide publication available on Cisco.com. Getting Help For information about technical support, onsite service, and exchange and repair services, see the “Obtaining Technical Assistance” section on page xvi. Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 7-11 78-17406-01...

  • Page 86

    Chapter 7 Troubleshooting Getting Help Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 7-12 78-17406-01...

  • Page 87: Appendix

    A P P E N D I X Cabling Specifications This appendix provides cabling and pinout information for feature cards on the Cisco AS5350XM and Cisco AS5400XM universal gateways. It contains the following sections: 2-Port and 4-Port T1 or E1 Feature Card Cable and Port Pinouts, page A-1 •...

  • Page 88: Appendix A Cabling Specification

    RJ-45-to-DB-15 null modem cable pinouts. Table A-4 RJ-45-to-DB-15 Null Modem Cable Pinouts RJ-45 Pin Signal Description Direction DB-15 Pin Shield Ground Shell/Braid Shell J1-1 RX Tip Twisted Pair #1 <— J2-1 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 89

    RJ-45 Pin Signal Description Direction Twinax Pin Shield Ground Shell RX, TX Shields J1-1 RX Tip Twisted Pair #1 <— RX-1 J1-2 RX Ring Twisted Pair #1 <— RX-2 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 90

    J2-2 J1-6 TX Shield Twisted Pair #4 RX Shield J2-3 Note Because the RJ-45-to-RJ-45 cable has polarity, the pinouts differ depending on which end of the cable you use. Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 91

    RX Ring Twisted Pair #1 <— WIRE-2 J1-3 RX Shield J1-4 TX Tip Twisted Pair #2 —> WIRE-3 J1-5 TX Ring Twisted Pair #2 —> WIRE-4 J1-6 TX Shield Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 92: 8-port T1 Or E1 Feature Card Cable And Port Pinouts

    RX_RING J3-2 J1-17 RX_TIP Twisted pair #1 <------ RX_TIP J2-1 J1-18 RX_RING Port 0 <------ RX_RING J2-2 J1 connector is male 36-position plug, J2–J9 connectors are female RJ-45 receptacles Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 93

    TX_RING J3-5 J1-35 TX_TIP Twisted pair #2 ------> TX_TIP J2-4 J1-36 TX_RING Port 0 ------> TX_RING J2-5 J1 connector is male 36-position plug, J2–J9 connectors are female RJ-45 receptacles Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 94: Attaching The 8-port T1 Or E1 Feature Card Interface Cable To A Bracket (optional

    RJ-45 end of the cable with the holes on the bracket. (See Figure A-7.) Figure A-7 Placing the Molded RJ-45 End of the Cable on the Bracket Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 95

    RJ-45 end of the cable and the edge of the bracket adjacent to it. Route the cables through this space. (See Figure A-8.) Figure A-8 Routing Cables with Molded RJ-45 Ends of Cables Next to Each Other Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78-17406-01...

  • Page 96

    Align the molded RJ-45 ends of the cables with an opening between the adjacent molded RJ-45 ends • of the cable. Route the cables through the openings. (See Figure A-9.) Figure A-9 Routing Cables with Molded RJ-45 Ends of Cables Flush with Bracket Edges Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide A-10 78-17406-01...

  • Page 97

    Figure A-10 Securing the Cable Bracket to the Rack Use the end screws on the bracket to secure the cable bracket to the rack. (See Figure A-10.) Step 4 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide A-11 78-17406-01...

  • Page 98: Ct3 Feature Card Cable And Port Pinouts

    CT3 feature card port pinouts. Table A-12 CT3 Feature Card Port Pinouts Description Receiver port (on the left) Rx signal Ground Transmitter port Tx signal Ground Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide A-12 78-17406-01...

  • Page 99: Bantam Jack Port Pinouts

    CT3 feature card cable assembly. Figure A-12 CT3 Feature Card Cable Assembly Bantam Jack Port Pinouts Table A-13 lists the bantam jack port pinouts. Table A-13 Bantam Jack Port Pinouts Description Ring Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide A-13 78-17406-01...

  • Page 100: Bantam Jack Port Pinouts

    Appendix A Cabling Specifications Bantam Jack Port Pinouts Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide A-14 78-17406-01...

  • Page 101: I N D E X

    E1 feature card 3-11 CT3 feature card drop and insert mode 7-10 feature card installing online insertion and removal LEDs (table) overview online insertion and removal Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide IN-1 78-17406-01...

  • Page 102

    RJ-45-to-BNC cable feature cards, troubleshooting RJ-45-to-DB-15 cable mix of WAN feature cards, troubleshooting RJ-45-to-DB-15 null modem cable monitoring chassis environment RJ-45-to-RJ-45 NT cable RJ-45-to-RJ-45 T1 cable RJ-45-to-RJ-45 TE cable Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide IN-2 78-17406-01...

  • Page 103

    8-port T1 or E1 feature card interface cable mixing with dial-only feature card to a bracket online insertion and removal cable assemblies overview configuring input impedance 3-11 removing installing Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide IN-3 78-17406-01...

  • Page 104

    E1 feature card 3-12 voice feature card installing LEDs (table) mixing with universal port and dial-only feature cards online insertion and removal overview removing restrictions Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide IN-4 78-17406-01...

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