Returning Material - Emerson OCX 8800 Instruction Manual

Instruction Manual
IM-106-880, Rev 1.0
January 2007
Appendix C

RETURNING MATERIAL

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Return of Materials
If factory repair of defective equipment is required, proceed as follows:
1. Secure a return authorization number from an Emerson Process
Management sales office or representative before returning the
equipment. Equipment must be returned with complete identification in
accordance with Emerson Process Management instructions or it will
not be accepted.
In no event will Emerson Process Management be responsible for
equipment returned without proper authorization and identification.
2. Carefully pack defective unit in a sturdy box with sufficient shock
absorbing material to ensure that no additional damage will occur during
shipping.
3. In a cover letter, describe completely:
a. The symptoms from which it was determined that the equipment is
faulty.
b. The environment in which the equipment has been operating
(housing, weather, vibration, dust, etc.).
c. Site from which equipment was removed.
d. Whether warranty or nonwarranty service is requested.
e. Complete shipping instructions for return of equipment.
f. Reference the return authorization number.
4. Enclose a cover letter and purchase order and ship the defective
equipment according to instructions provided in Emerson Process
Management Return Authorization, prepaid, to:
Emerson Process Management
RMR Department
Daniel Headquarters
11100 Britmore Park Drive
Houston, TX 77041
If warranty service is requested, the defective unit will be carefully inspected
and tested at the factory. If failure was due to conditions listed in the standard
Rosemount Analytical warranty, the defective unit will be repaired or replaced
at Emerson Process Management's option, and an operating unit will be
returned to the customer in accordance with shipping instructions furnished in
the cover letter.
For equipment no longer under warranty, the equipment will be repaired at the
factory and returned as directed by the purchase order and shipping
instructions.
OCX 8800