Solving Internet Access Problems - HP Xw8200 - Workstation - 1 GB RAM Technical Reference Manual

Solving Internet Access Problems

Table 5-17 Internet Access Problems
Problem
Unable to connect to the Internet.
Cannot automatically launch
Internet programs.
Cause
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
Cable/ DSL modem is not
plugged in.
Cable/DSL service is not
available or has been
interrupted due to bad
weather.
The CAT5 10/100/1000 cable
is disconnected.
IP address is not configured
properly.
Cookies are corrupted.
You must log on to the ISP
before some programs will
start.
TROUBLESHOOTING SCENARIOS AND SOLUTIONS 131
Solution
Verify Internet settings or contact the ISP for assistance.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Verify that the Web browser is installed and set up to work
with your ISP.
Plug in cable/DSL modem. You should see a "power" LED
light on the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact
your ISP. (If the cable/DSL service is connected, the
"cable" LED light on the front of the cable/DSL modem will
be on.)
Connect the CAT5 10/100 cable between the cable
modem and the workstations's RJ-45 connector. (If the
connection is good, the "PC" LED light on the front of the
cable/DSL modem will be on.)
Contact the ISP for the correct IP address.
Windows 2000
1 Select Start>Settings>Control Panel.
2 Double-click Internet Options.
3 On the General tab, click the Delete Cookies button.
Windows XP
1 Select Start>Control Panel.
2 Double-click Internet Options.
3 On the General tab, click the Delete Cookies button.
Log on to the ISP and launch the desired program.