Getting Help And Information From The World Wide Web; Calling For Service - Lenovo RD220 - ThinkServer - 3798 User Manual

Getting help and information from the World Wide Web

On the World Wide Web, the Lenovo Web site has up-to-date information about
Lenovo systems, optional devices, services, and support. For general information
about Lenovo products or to purchase Lenovo products, go to
http://www.lenovo.com. For support on Lenovo products, go to
http://www.lenovo.com/support.

Calling for service

During the warranty period, you can get help and information by telephone
through the Customer Support Center.
These services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
v Hardware repair - If the problem is caused by hardware under warranty, trained
v Engineering Change management - There might be changes that are required
These items are not covered by the warranty:
v Replacement or use of parts not manufactured for or by Lenovo or
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to the safety and warranty information that is provided with your computer
for a complete explanation of warranty terms. You must retain your proof of
purchase to obtain warranty service.
For a list of service and support phone numbers for your country or region, go to
http://www.lenovo.com/support and click Support phone list or refer to the
safety and warranty information provided with your computer.
Note: Phone numbers are subject to change without notice. If the number for your
If possible, be at your computer when you call. Have the following information
available:
v Machine type and model
v Serial numbers of your hardware products
v Description of the problem
v Exact working of any error messages
v Hardware and software configuration information
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Integrated Management Module: User Guide
determining a hardware problem and deciding what action is necessary to fix
the problem.
service personnel are available to provide the applicable level of service.
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) available that apply to your hardware.
non-warranted Lenovo parts
country or region is not provided, contact your Lenovo reseller or Lenovo
marketing representative.