Lucent Technologies MERLIN LEGEND Release 7.0 Pocket Reference page 149

MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Reference Documents
When Calling NSAC
Do the following before you call Tier III for troubleshooting:
1. Check and recreate the problem.
2. Connect your laptop or PC so you are ready.
3. Know the software version of your system (Dial
or MLX display telephone ICOM or SA button).
4. Write down the errors in the Error Logs.
5. Know the configuration of the system operator console (DLC or
QCC).
6. Know the type of tie lines (emulated or not, wink-start, etc.).
QPPCNs on the NSAC Bulletin Board
Follow these steps to review QPPCNs on the NSAC bulletin board:
1. Dial 800-241-3375.
2. At the first screen, select
3. At the next screen, select
4. At the next screen, select
QPPCNs Online
QPPCNs are available online at:
http://www.bcs.com/tech_info/qppcn
Technical Addendum
F for File Section.
N for Non-Tier III Tips.
8 for QPPCNs.
*05 on an ETR
Issue 1
April 1999
143