Activity States - Altigen AltiConsole Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
Hide thumbs Also See for AltiConsole:
Table of Contents

Advertisement

Activity States

The states displayed in the Activity column in BLF and ALL panels
correspond to the settings configured in the Activity window of System
Configuration in AltiWare Administrator.
Figure 9. Activity Window of System Configuration in AltiWare Administrator
There are a total of nine activity codes; the first six are pre-configured as
follows:
1 - System, 2 - Personal Standard, 3 - Meeting, 4 - Away from desk,
5 - Business Travel, 6 - Personal Time Off
The remaining three activity codes (7, 8, 9) are not assigned and can be
customized by the administrator. When the activity code number selected
by the extension, the name of the activity will be displayed to the
AltiConsole Operator when the extension user is absent.
AltiConsole Manual 17

Advertisement

Table of Contents
loading

Table of Contents