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Before You Begin
About AltiConsole
AltiConsole 5.0 is an attendant console application for a client system or
personal computer running Microsoft Windows 98/2000 or Windows NT
(Server or Workstation) 4.0 with Service Pack 6a (or higher).
It connects to AltiGen's AltiServ, the telephony server, running AltiWare
OE/AltiServ Contact Center 5.0 (or higher) or AltiContact Manager 5.0
(or higher). AltiConsole can simultaneously support up to ten operators on
the same AltiWare system. However, you must purchase the AltiConsole
software license for desired number of sessions to support.
AltiConsole provides the following call handling functions:
•
Placing and Answering Calls
•
Placing Calls on Hold
•
Transferring Calls (Blind and Supervised Transfers)
•
Transferring Calls to Voice Mail
•
Transferring Calls to Auto Attendant/IVR
•
Conference Calls (with up to six total parties)
•
Parking Calls
•
Accessing Overhead Paging (if available on your system)
•
Viewing of Call Status of users on the system (busy, idle, DND, etc.)
About Multi-Site Console
The Multi-Site Console feature allows the application to act as an
attendant console for multiple systems. Up to 10 sites (servers) can be
added and managed through Multi-Site Console. The total number of
physical extensions supported is 600. The total number of combined
extensions (physical + virtual) supported is 6,000.
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AltiConsole Manual 1
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