Auto Upgrade; Downgrade Procedure - Altigen AltiConsole Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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Auto Upgrade

During startup, AltiConsole will detect if its version matches with the
version of the OE/ACC or ACM server to be connected. If an older version
is found, the client will be prompted for upgrade permission. If the user
decides to auto upgrade, the AltiConsole application is terminated and a
software upgrade session is started. Restart AltiConsole to run the newer
version.
Note: For remote AltiConsole users, auto upgrade over the Internet
requires the sending of 15 MB files over the WAN, which may take
some time to perform the automatic update.

Downgrade Procedure

1.
Go to Control Panel>Add/Remove Programs and remove the
AltiConsole 5.0 program and ALL OTHER 5.0 client applications
(including AltiAgent, AltiView, AltiSupervisor and CDR Search 5.0).
2.
Reboot your system.
3.
Go to "<local drive>:Program Files\AltiGen\Shared Files\" and
remove AlpInterface.dll.
Note: The AlpInterface might be located under
"\WinNT\System32\", "\Windows\System32\" or some other
location. Use the Search for Files and Folders feature to
locate and remove all AlpInterface.dll files from the system.
4.
Install the AltiConsole 4.6 software.
AltiConsole Manual
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