Table Of Contents - Altigen Altiware Open Edition 4.0 Reporting Manual

1. INTRODUCTION TO CALL DETAIL RECORDING ....................................................................... 3
1.1 CDR A
PPLICATIONS
1.2 C C E
ALL ENTER VENTS AND
1.3 M O
ANAGEMENT BJECTIVES
2.0 ALTIGEN'S REPORTING SOLUTIONS........................................................................................... 5
2.1 B R
UNDLED EPORTING
2.2 R A
EPORTS VAILABLE WITH
BASIC REPORTS ........................................................................................................................................ 5
2.3 C D R
ALL ETAIL ECORDING
2.4 N OE 3.5 M
O IGRATION
2.5 C C
AUTIONS ONCERNING
2.6 R T C
EAL IME AND ENTRALIZED
3. 0 BACKING UP AND INSTALLING ALTIWARE'S CDR RECORDS............................................ 8
3.0 EXTERNAL LOGGER SERVICE....................................................................................................... 8
3.1 E CDR L
XTERNAL OGGER
3.2 I E
NSTALLING XTERNAL
3.3 S - L
ET UP THE OGGER AND
3.4 A E
CTIVATE XTERNAL
3.5 V SQL L
ERIFY OGGING
3.6 SQL B M
ACKUP AND
4.0 CALL DETAIL REPORTING DATA SCHEMA ............................................................................. 11
4.1 C A
ONFIGURATION REAS AFFECTING
4.2 E C S
XAMPLE ALL EQUENCES AND THEIR EFFECT ON
4.3 R F G
EPORTING IELDS
APPENDIX A: SUMMARY OF REPORT FIELDS - EXAMPLE METHODS OF CALCULATION
...................................................................................................................................................................... 23
APPENDIX B - EXAMPLE REPORTS.................................................................................................. 29
-- Call Detail Reporting Guide -- September 2000 -- Page 2 --
.............................................................................................................................. 3
CDR ......................................................................................................... 3
.................................................................................................................. 4
S .......................................................................................................... 5
OLUTION
OE 4.0 T V
VIA RI IUM
- P P
AST AND RESENT
P ............................................................................................................... 7
ATH
SMDR ........................................................................................................... 7
CDR A
PPLICATIONS
I G
NSTALLATION UIDE
CDR L S
OGGER ERVICE TO
W D S
ATCH OG ERVICES
CDR L A W
OGGING IN LTI
A ....................................................................................................... 10
CTIVITY
...................................................................................................... 10
AINTENANCE
CDR
INFORMATION
........................................................................................................... 17
LOSSARY
C A ....................................................... 5
ALL NALYST
.................................................................................. 7
............................................................................ 7
.................................................................................. 9
SQL S ....................................................... 9
ERVER
............................................................................... 10
.......................................................................... 10
ARE
................................................................... 15
CDR . .................................................. 16
RECORDS