About Fax Machines; Custom Features; Do You Have Voice Mail On The Phone Line; Why Should There Be Problems - Brother MFC-640CW User Manual

About fax machines

Custom features

Do you have Voice Mail on the phone line?

If you have Voice Mail on the phone line where you will install your
new machine, there is a strong possibility that Voice Mail and the
machine may conflict with each other while receiving incoming calls.

Why should there be problems?

Since both the machine and Voice Mail will pick up the call, after the
number of rings you have set, each of them has the ability to keep
the other from receiving calls.
For example, if your Voice Mail is set to answer after two rings and
your machine is set to answer after four, your Voice Mail will stop
your machine from receiving faxes.
If you set Voice Mail and the Brother machine to answer after the
same number of rings, there is no way of knowing which one will
answer first. It is important to remember that neither Voice Mail nor
the machine can pass the call back to the other after the call has
been answered.

How can you avoid possible problems?

A very good way to avoid problems like the one mentioned, is to get
a second phone number on your present phone line.
Many people with Voice Mail choose an alternative service, which is
called "Distinctive Ring", and they are very satisfied with it.
(See Distinctive Ring on page A-1.)
Another way to avoid possible problems is to replace your Voice Mail
with an answering machine. Your Brother machine is designed to
work with an answering machine or TAD (telephone answering
device).
(See Connecting an external telephone answering device (TAD) on
page A-9.)
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