Troubleshooting; Multi Send Troubleshooting - Lexmark Apps Administrator's Manual

Troubleshooting

Troubleshooting

Multi Send troubleshooting

An application error has occurred
Try one or more of the following:
C
HECK THE SYSTEM LOG
1
Obtain the printer IP address:
•
From the printer home screen
•
From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2
Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server appears.
3
From the navigation menu on the left, click Settings or Configuration, and then do one of the following:
•
Click Apps > Apps Management.
•
Click Device Solutions > Solutions (eSF).
•
Click Embedded Solutions.
4
Click the System tab > Log.
5
From the Filter menu, select an application status.
6
From the application menu, select an application, and then click Submit.
A
DJUST THE SCAN SETTINGS
Note: This applies only to applications that support scanning.
In the application configuration settings, select a lower scan resolution. You can select Off or a lower resolution from
the Scan Color menu.
C
ONTACT YOUR SOLUTIONS PROVIDER
If you still cannot isolate the problem, then contact your solutions provider for additional help.
9