Printer Cannot Scan To The Selected Destination - Lexmark Apps Administrator's Manual

Troubleshooting
C
HECK THE SYSTEM LOG FOR RELEVANT DETAILS
1
Obtain the printer IP address:
•
From the printer home screen
•
From the TCP/IP section in the Network/Ports menu
•
By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2
Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server page appears.
3
From the navigation menu on the left, click Settings or Configuration, and then do one of the following:
• Click Apps > Apps Management.
• Click Device Solutions > Solutions (eSF).
•
Click Embedded Solutions.
4
Click the System tab > Log.
5
From the Filter menu, select an application status.
6
From the Application menu, select an application, and then click Submit.

Printer cannot scan to the selected destination

M
AKE SURE THE DESTINATION IS VALID
Verify that the destination is valid in the application configuration settings.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
I
F THE PRINTER AND DESTINATION RESIDE IN DIFFERENT DOMAINS
INFORMATION IS SPECIFIED
If the destination exists within a different Windows domain than the printer, then you can edit the destination from
the application configuration page and enter the appropriate Windows domain information in the domain field as
part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the
printer network setup.
M
AKE SURE THE FIREWALL SOFTWARE IS ALLOWING COMMUNICATION
If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP
or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the
destination if the destination and the printer reside on different subnets. The Windows Firewall must either be
configured to allow communication with the subnet the printer resides on, or the destination should be set up on
the same subnet as the printer. For more information, contact your system support person.
,
THEN MAKE SURE THE DOMAIN
11