Troubleshooting; Scan To Network Troubleshooting; The Application Icon Is Missing From The Home Screen; An Application Error Has Occurred - Lexmark X463 Administrator's Manual

Troubleshooting

Scan to Network troubleshooting

The application icon is missing from the home screen

For the application to work, at least one valid destination must be enabled. If no valid destinations are available, then
the application icon will disappear from the home screen.
To display the application icon when no destinations are available:
1
From the application configuration settings, under Home Screen Button, select Always show button under Display
Option.
2
Click Apply.

An application error has occurred

C
HECK THE SYSTEM LOG FOR RELEVANT DETAILS
To access the system log:
1
Type the printer IP address or hostname in the address field of your Web browser.
Note: If the printer IP address or hostname is not readily apparent, consult your system support person, or see
the documentation that came with the printer for help with printing a network settings page.
2
From the navigation menu on the left, click Settings or Configuration Embedded Solutions System.
3
Click Log.
M
AKE SURE THE FILENAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE
Verify that the file to which you want to scan is not open by another application or user.
To help prevent errors, make sure either Append time stamp or Overwrite existing file is selected in the destination
configuration settings.
A
DJUST THE SCAN SETTINGS
In the destination configuration settings, lower the scan settings. For example, lower the scan resolution, disable
Color, or change the Content type to Text.
C L
ONTACT YOUR EXMARK REPRESENTATIVE
If you still cannot isolate the problem, contact your Lexmark representative for additional help.
Troubleshooting
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