Application Does Not Scan Cards Properly; Application Does Not Send The File - Lexmark Apps Administrator's Manual

Troubleshooting

Application does not scan cards properly

If the application prints two or more cards on one page, saves them all as one file, or places card images incorrectly on
the output file, try one or more of the following:
L 3
EAVE AT LEAST CM SPACE BETWEEN THE CARDS WHEN PLACING THEM ON THE SCANNER
GLASS
When copying two or more cards, the image‑split function may not work properly if the cards are placed too close
together. Leave at least 3 cm space between each card on the scanner glass to avoid printing multiple cards on one
page or saving them as one image file.
For more information, see "Loading cards on the scanner glass" on page 7.
C
LEAN THE SCANNER GLASS
For information on cleaning the scanner glass, see the printer User's Guide.
I
NCREASE THE PRINTER SCREEN TIMEOUT
If you are scanning cards to a network, then make sure the printer screen timeout is set to 300 seconds. This lets the
application scan and save the cards to the network folder before the printer display returns to the Ready state. You
cannot perform any subsequent scan jobs until all the scanned output are saved on the network folder.

Application does not send the file

Try one or more of the following:
V
ERIFY THAT THE PRINTER E
For more information on configuring e-mail server settings, see the printer User's Guide or the Software and
Documentation CD that came with the printer.
M
AKE SURE YOU SPECIFIED THE CORRECT DESTINATION E
Check the recipient's e‑mail address from the application configuration settings or the printer control panel.
M
AKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure that all appropriate network cables are securely connected and that the network settings of the printer
are correctly configured. For information on networking the printer, see the printer User's Guide or the Software and
Documentation CD that came with the printer.
‑
MAIL SERVER SETTINGS HAVE BEEN CORRECTLY CONFIGURED
‑
MAIL
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