02: Roomba Return Procedure; 03: Incoming Roomba Inspection; 04: Roomba Cleaning - iRobot Roomba 570 Service Manual

02: Roomba Return Procedure

If the initial maintenance steps did not solve the issue, a customer should proceed to return the
Roomba, battery and all accessories to a service center.
IMPORTANT : Before packing and shipping a robot, clear all schedules by resetting the Roomba :
Press down the SPOT and DOCK buttons simultaneously for 10 seconds. This can be done when the
robot is ON, OFF or CHARGING.

03: Incoming Roomba Inspection

Perform a visual inspection of the Roomba condition. Look for wear and dirt on
the chassis, cliff sensors, all wheels, and brushes.
Manually turn the bristle brush. Does the flexible brush counter rotate?
Remove the brush guard and check that both yellow brush bearings are present.
Reinsert all Roomba components and try to recreate the customer complaint by
running the robot for a few minutes. If the battery is low, charge the battery first. If
during the run, it has an error, record this.

04: Roomba Cleaning

Remove and empty the vacuum bin and vacuum filter.
Clean the main brush, flexible brush and bearings from hair and dirt.
Clean drive wheels and front caster.
Remove and clean under the side brush of hair and dirt.
Clean the cliff sensors with compressed air or cotton bud.
Clean the electrical contacts on Roomba and home base with alcohol.
See 'Pause Errors';
'Behavioral Issues'
and 'Charging
Error' chapters
below
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