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Message
Black ink cartridge is low.
Black ink cartridge needs replacing.
Black ink cartridge not recognized.
New updates are available to
optimize your print quality.
Black ink cartridge is not inserted
properly.
Black ink cartridge is not installed.
Message
Paper jam
1. Clear the paper jam.
2. Press the Select button
on the printer.
Paper is loaded incorrectly.
Print carriage jam.
Dell paper not recognized.
Proofsheet no longer valid.
Message
Printhead missing or not installed
correctly.
Printer requires calibration.
Calibration unsuccessful
Cannot read calibration sheet.
Cause
Ink remaining in black tank is less than 15 percent.
The black ink cartridge has reached its end of life and needs to be
replaced.
Black ink cartridge has an Invalid Manufacturer Code.
Better performance can be achieved with the currently installed ink
cartridges, if a firmware upgrade is performed.
An improper electrical connection to the ink cartridge was detected.
Black ink cartridge is not installed or an incorrect or damaged ink
cartridge is installed.
Paper Messages
Cause
The printer has detected an error condition that indicates the paper
may be jammed in the printer or failed to feed from the input tray.
Photo paper was loaded upside down.
For some reason, most likely a paper jam, the carriage cannot
travel freely.
The Dell paper loaded needs a later version of firmware.
The device used to print the proofsheet was removed. A new
session number is assigned each time a Proofsheet is printed.
When the printer scans the Proofsheet it must match the current
session number.
Print Messages
Cause
The printer has detected that a Printhead is not installed.
The printer has detected that you have installed a new Printhead
and now it must be calibrated.
Calibration sheet not inserted correctly.
The printer detected a calibration sheet, but can not read it.
Action/Solution
Black ink cartridge needs to be replaced soon.
Order for the Ink cartridge.
Install a new Dell approved black ink cartridge
for best results.
Install a new Dell approved black ink cartridge
for best results.
Upgrade your printer's firmware for best
results.
NOTE:
Use the Dell Imaging Toolbox to
upgrade.
Reinstall the black ink cartridge.
Install a new Dell approved black ink cartridge
for best results.
Action/Solution
NOTE:
For best result, use only Dell ink
cartridges & paper for your printer.
1. Disengage the photo paper tray, if
engaged.
2. Turn off your printer for 5 seconds, and
then turn it back on.
3. Any paper stuck in the printer should
automatically eject.
4. If the paper does not automatically
eject, disconnect the power from the
printer and carefully remove any paper
stuck in the printer including paper
pieces.
NOTE:
Remove the jammed papers from the
Rear access door.
5. Remove the paper supply from the
paper tray. Carefully fan the paper to
keep the sheets from sticking together.
6. Reload the paper tray. Do not overfill.
7. Reconnect the power to the printer.
8. Re-engage the photo paper tray, if
desired, then press the Start button
to resume printing for a computer print
job. You have to start a local print job
over.
9. If the problem persists, call Dell service
for assistance.
Load photo paper print-side down.
Clear the jammed paper and press Select
button
to continue.
Upgrade your printer's firmware.
Print a new proofsheet.
Action/Solution
Install the printhead.
Press the Start button
to continue.
Check calibration sheet placement and press
the Select
button to continue.
Press the Select
button.
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