Netserver Limited Warranty Coverage; Technical Support - HP LC2000r - NetServer - 128 MB RAM User Manual

Chapter 15

NetServer Limited Warranty Coverage

Product
NetServer L Series
NetServer E Series
HP internal accessories
(i.e. HP hard disk, HP memory)
Purchased with NetServer L
Series
Purchased with NetServer E
Series
Purchased separately
HP Surestore products
HP External Accessories
HP Storage System/6
HP Surestore products
RHP = Return-to-HP/Reseller
For all instances of "On-site" coverage, HP may provide a Customer
1
Replacement Part in lieu of on-site services.
NetServer Hardware Accessories, purchased separately after the initial server
2
purchase, carry the longer of a one year Return-to-HP/Reseller warranty or the
remaining warranty of the original NetServer in which it is installed.
If ordered and purchased with the L-Series or E-Series, HP Surestore products
3
are eligible for on-site service during the server warranty period.

Technical Support

During the warranty period, telephone technical support is available to assist
with setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
1. Consult the documentation provided with your product to assure that your
system features are properly configured.
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Warranty and Software License
Warranty Coverage Periods
Year 1 Year 2
1
On-site On-site
1
On-site n/a
1
On-site On-site
1
On-site n/a
2
RHP
3 3
Exchange Exchange
1
On-site On-site
3 3
Exchange Exchange
Year 3
On-site
n/a
On-site
n/a
3
Exchange
On-site
3
Exchange