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International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.
Preface Introducing the Lexmark Optra W810 printer Standard model The following illustration shows the standard Optra™ W810 printer. If you have attached paper handling options to your printer, it may look more like one of the fully configured models shown on page viii. The illustrations in this book reflect the standard model, unless it’s necessary to show...
Fully configured model The following illustration shows the Optra W810 configured with all the paper handling options, including a finisher . You may have attached a 10-bin mailbox instead of a finisher. Finisher bin cover Finisher top cover (Cover N) (Cover M) Stapler cover (Cover L)
Printer operator panel Several procedures outlined in this book require that you use the printer operator panel to clear a message or select an item from a menu. The fol- lowing information may help you become more familiar with the operator panel.
Job Menu when print- ing a job, but you cannot change other printer settings. You can, however, use your Lexmark printer driver to override printer defaults and select set- tings for individual print jobs.
Keeping the book with the printer makes it readily accessible to all users. If you prefer searching for information online, a copy of this book is also available on Lexmark’s Web site. Left side of printer Back of...
Other sources of information For more information about the Optra W810 printer, refer to the other doc- uments that shipped with your printer, or to the Lexmark Web site. Setup Guide The Setup Guide provides detailed instructions for setting up your new printer and installing options, and includes important safety information.
Complete Printer Reference : http://www.lexmark.com Complete Printer Reference The Complete Printer Reference on Lexmark’s Web site provides infor- mation about printer features and specifications, printer options, printer settings, using the menus to change printer defaults, selecting appropri- ate paper and other media, and managing memory.
If you need to refer to a list of the menus available from the operator panel, see page 221 for a brief overview. For more detailed information about each of the menu items, refer to the Complete Printer Reference available on Lexmark’s Web site (www.lexmark.com). Printer messages Message...
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Printer messages (continued) Message Action The printer is processing a request to cancel the Cancelling Job current print job. The printer is requesting a different media than what Change Tray is loaded in the tray or set in the Paper Size or Paper Type menus.
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Printer messages (continued) Message Action The printer is defragmenting the flash memory Defragmenting option to reclaim storage space occupied by deleted DO NOT POWER OFF resources. Note: Do not turn the printer off while this message is displayed. The printer is requesting confirmation to delete all Delete All Jobs.
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Printer messages (continued) Message Action The printer is flushing corrupted print data and Flushing Buffer discarding the current print job. The printer is formatting the hard disk option. Formatting Disk Note: Do not turn the printer off while this message is displayed.
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Printer messages (continued) Message Action You have sent a request for a manual feed job to the Load Manual printer, and the printer is ready for you to insert a single sheet into the manual feed tray. (A manual feed tray is available on your printer only if a duplex unit is installed.) Check the second line of the display for the custom media name defined using the MarkVision utility, the...
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Printer messages (continued) Message Action The printer is trying to feed paper from a source it Load Tray detects is empty. Check the second line of the display for the custom media name defined using the MarkVision utility, the media size, or the media type and size the printer is looking for ( , for example).
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Printer messages (continued) Message Action The printer is running the normal series of start-up Performing tests it performs after it is turned on. Self Test The printer is reducing its electricity consumption Power Saver while it is idle. When your printer is inactive for the period of time specified in the Power Saver menu item (20 minutes is the factory default), the Power...
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Printer messages (continued) Message Action The printer is processing or printing all job Printing Job accounting statistics stored on the hard disk option. Accounting Stat The printer is processing or printing the menu Printing Menu settings page. Settings The printer is storing resources, such as fonts or Program Flash macros, in the flash memory option.
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Printer messages (continued) Message Action Replace the fuser to maintain top performance and Replace Fuser avoid print quality and paper feeding problems. To clear the message: • Replace the fuser and reset the printer’s internal counter for the fuser. See page 140 for detailed instructions on replacing the fuser.
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The printer is restoring the factory default printer Restoring Factory settings. Defaults Refer to the Complete Printer Reference on Lexmark’s Web site (www.lexmark.com) for more information on factory default settings. Serial An optional serial interface is the active communi- cation link.
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Printer messages (continued) Message Action The finisher is out of staples, or the stapler is not Staples Empty installed. If necessary, install a new staple cartridge and then reinsert the stapler to clear the message. For more information on replacing staples, see page 148.
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Printer messages (continued) Message Action The printer detects a paper jam. Although the Paper Jam location of the paper jam appears on the second line of the display, you must clear the entire paper path before continuing your print job . ARNING If paper is jammed in the optional 2500-sheet tray, do not open the tray until you have...
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Printer messages (continued) Message Action The printer lacks the memory needed to enable 35 Res Save Off Resource Save. This message usually indicates too Deficient Memory much memory is allocated for one or more of the printer link buffers. • Press to disable Resource Save and continue printing.
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Printer messages (continued) Message Action The printer memory is too full to continue processing 37 Insufficient print jobs. Memory The messages 37 Insufficient Memory Held alternate on the display Jobs may be lost. Go/Stop? Held Jobs may be until you do one of the following: lost.
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Printer messages (continued) Message Action The page may not print correctly because the print 39 Complex Page information on the page is too complex. • Press to clear the message and continue printing the job. Some data may not print or may not print correctly.
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Printer messages (continued) Message Action The printer has detected a serial interface error on 54 Serial an optional serial port. Make sure the serial link is Option Error set up correctly and you are using the appropriate cable. • Press to clear the message and continue printing.
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Printer messages (continued) Message Action Data has been sent to the printer through a serial 56 Serial port, but the serial port is disabled. Port Disabled Press to clear the message. The printer discards any data received through the serial port. To avoid another 56 Serial Port x Disabled error...
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Printer messages (continued) Message Action Reserved for messages relating to the internal print 70–79 messages server. Refer to the Drivers, MarkVision and Utilities CD for more information. Click View Documentation then click MarkNet Print Servers. When a service message occurs, turn the printer off 900–999 Service and check all cable connections.
Additional troubleshoot- ing information can be found in the Complete Printer Reference on Lex- mark’s Web site (www.lexmark.com). If you still cannot solve your problem, call for service. Where do I go from here? Type of problem See page …...
Print quality problems You may be able to correct many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable. See “Determining the status of supplies”...
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You are using media • Use recommended paper that does not meet the and other media. Refer to the Complete Printer printer specifications. Reference on Lexmark’s Web site for detailed specifications. • Load media from a new package. • Avoid textured paper with rough finishes.
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Print quality problems (continued) Symptom Cause Solution Print too dark The Print Darkness Select a different Print setting is too dark. Darkness setting from the printer driver before sending the job to print. The toner cartridge is Replace the toner cartridge. defective.
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You are using media • Use recommended paper that does not meet the and other media. Refer to printer specifications. the Complete Printer Reference on Lexmark’s Web site for detailed specifications. • Avoid textured paper with rough finishes. The transfer roller is Replace the transfer roller.
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Print quality problems (continued) Symptom Cause Solution Toner specks The toner cartridge is Replace the toner cartridge. defective. See “Installing a toner cartridge” on page 111. The photoconductor Replace the photoconductor cartridge is defective. cartridge. See “Replacing the photocon- ductor cartridge” on page 117. The transfer roller is Replace the transfer roller.
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Print quality problems (continued) Symptom Cause Solution Skewed print The paper guides in Remove the paper in the tray the selected paper tray and move the paper guides to are not in the correct the proper positions. position for the size See “Loading the paper trays”...
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Adjust the appropriate margin for the selected tray settings in the Registration need to be adjusted. Menu. Refer to the Complete Printer Reference on Lexmark’s Web site for information about accessing this menu. The paper feed rollers Call for service. are worn.
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Print quality problems (continued) Symptom Cause Solution Clipped images The paper tray is not Push the tray firmly into the completely inserted printer to make sure it is fully into the printer. installed. A B C D E F A B C D E F The left paper guide in Insert the paper guide in the the 500-sheet tray is...
Paper You are using Use recommended paper and other media. Refer to the Complete Printer frequently jams media that does not Reference on Lexmark’s Web site for in the printer. meet the printer specifications. detailed specifications. You have loaded Make sure the stack of paper you load...
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Jam Recovery in the Set Jam Recovery to Auto or On. jammed does Setup Menu is set to Refer to the Complete Printer not reprint after Off. Reference on Lexmark’s Web site for you clear the more information about changing the jam. setting.
Other printing problems Use the following table to find solutions to other printing problems you are experiencing. Other printing problems Symptom Cause Solution The operator The printer’s self Turn the printer off, wait about 10 panel display is test failed. seconds, and turn the printer back on.
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Refer to the Setup Guide for information on configuring MarkNet ports. Refer to the Complete Printer Reference on Lexmark’s Web site for information on parallel, serial, fax, or LocalTalk port settings. You are using the Make sure you are using a recom- wrong interface mended printer cable.
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IEEE print. parallel cable. 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. The printer is in Hex appears on the operator Ready Hex Trace mode.
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Add printer memory or a hard disk option. Refer to the Complete Printer Reference on Lexmark’s Web site for information on managing printer memory and selecting memory options to install. Unexpected...
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Other printing problems (continued) Symptom Cause Solution You cannot print The infrared port is Make sure neither Infrared Port nor using the not configured Infrared Buffer is set to Disabled in the infrared port on properly. Infrared Menu. Also make sure the the tri-port Window Size and Transmit Delay interface card.
Refer to the Complete Printer Reference on Lexmark’s Web site for more information. You cannot The transport unit is Verify that you have properly installed clear the not properly the transport unit on top of the printer.
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Finisher problems (continued) Symptom Cause Solution Pages are not The stapler is not Reinstall the stapler. stapled. installed or is not See page 148 for instructions on installed correctly. removing and installing the stapler. The stapler is out of Insert a new staple cartridge. staples.
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Finisher problems (continued) Symptom Cause Solution The staple is in The stapler has a You cannot change the position of the the wrong fixed position in the staple. If necessary, reformat your print corner of the finisher, which job from the software application or stack.
Mailbox problems Use the following table to find solutions to problems you are experiencing with the mailbox option. Mailbox problems Symptom Cause Solution Paper The mailbox and Align the mailbox with the printer. frequently jams the printer are See “Aligning the mailbox option” on in the mailbox.
Calling for service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the operator panel. You’ll also need to know your printer model type and serial number. Refer to the label on the back of the printer under the toner box for this informa- tion.
Clearing paper jams By carefully selecting print materials and loading them properly, you should be able to avoid most paper jams. See page 79 for instructions on loading media. For other tips on avoiding paper jams, see page 105. If you do experience a paper jam, follow the instructions in this chapter to clear the jam and continue printing.
Paper path The paper path is the route paper travels as it makes its way from the selected paper source through the printer and into the selected output bin. To clear the paper in the path, start at the paper source the printer is using for the current job and open all doors and covers between the source and the selected output bin.
Message maps You can use the message map on top of the printer (or on the transport unit if an optional finisher or mailbox is installed) to locate the doors and covers you must open when clearing the paper path. Finisher Finisher bin cover top cover...
NOTE: If Jam Recovery is set On, the printer reprints any pages you clear from the paper path. Refer to the Complete Printer Reference on Lexmark’s Web site (www.lexmark.com) for more information. If the paper source for the job is …...
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Open the jam access door on the right side of the printer (Door F). If you cannot grasp the edge of the paper, rotate the paper release wheel to roll the paper out of the printer.
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Pull the jammed paper straight out. Close the jam access door.
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If you cannot reach the paper from the jam access door, open tray 4 and remove the jammed paper. If the paper has lodged behind the paper tray where ARNING you cannot reach it, discontinue using tray 4 and call for service.
Trays 2 and 3 If the printer is feeding paper from tray 2 or 3, or from an optional 500-sheet drawer (tray 4), follow the instructions beginning in this section to clear the paper jam. Open the jam access doors on the right side of the printer (Doors D and E).
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If the paper is tightly bound inside the printer, pull out the upper edge of the jammed paper, and then pull the paper straight out. If the paper is jammed as shown, release the upper edge of the paper, and then pull the paper straight out.
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Close the jam access doors. If you cannot reach the paper from the jam access door, pull open the paper tray and remove the jammed paper. Press down on the pressure plate inside the tray until it clicks into place. Make sure the adjustable guides are snug against the paper, and the paper stack fits under the corner bucklers.
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If it appears the paper has lodged behind the paper tray, completely remove the tray to retrieve the paper: Release the tabs on either side of the tray, as shown, and pull the tray straight out of the printer. Remove any paper from inside the opening for the tray.
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Reinsert the tray. Make sure the pressure plate is pressed down inside the tray, and the paper stack fits under the corner bucklers. Align the paper tray with the opening and insert the tray completely into the printer. If the tray is not pushed completely into the printer, text and images may print in the wrong position on the page, and mar- gins may appear incorrect.
Tray 1 If the printer is feeding paper from tray 1, follow the instructions in this section to clear jammed paper from the drawer. Pull open tray 1. Press down on the pressure plate until it clicks into place. Remove the jammed paper by pulling it out, as shown.
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If it appears the paper has lodged behind the paper tray, completely remove the tray to retrieve the paper: Use a pencil or similar object to press the tab on the right side of the tray, as shown. Pivot the tray to the left, and then firmly move the tray back and forth to work the tray out of the printer.
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Reinsert the tray. Make sure the pressure plate is pressed down inside the tray. Align the left side of the tray with the guides inside the opening. Insert the rails on the right side of the tray into the metal bracket that extends from inside the printer, as shown.
Push the tray firmly into the printer. Continue clearing paper from the path: – If you have a duplex unit installed, go to “Manual feed unit” to continue clearing the paper path. – If you do not have a duplex unit installed, skip to “Photocon- ductor area”...
Duplex unit Follow these steps if the printer is duplexing the print job. Skip to “Photo- conductor area” on page 58 if a duplex unit is not installed or you are not duplexing the print job. Open the duplex door (Door G). Depending on the location of the jammed sheet: Pull the jammed paper straight down and out of the duplex unit.
Pull the jammed paper straight up and out of the duplex unit. Close the duplex door. Go to “Photoconductor area” to continue clearing the paper path. Photoconductor area Lift the side door latch and lower the side door (Door C).
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Depending on the location of the jammed sheet: Pull the jammed paper out from under the photoconductor cartridge, as shown. Pull the jammed paper straight out from under the transfer roller, as shown. Do not touch the transfer roller. Touching the transfer ARNING roller can result in print quality problems.
If you have an output option attached to your printer, skip to: – “Clearing jams from the mailbox option” on page 62, or – “Clearing jams from the finisher option” on page 69. Otherwise, continue with “Fuser area”. Fuser area CAUTION: The fuser area becomes very hot during printer operation.
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If paper is jammed in the fuser, pull the paper release levers in the direction of the arrows. Remove the jammed paper, as shown. Close the fuser cover. Close the side door. Press on the operator panel to continue printing. The printer clears the message and continues 2 xx Paper Jam...
Clearing jams from the mailbox option Remember to clear all paper from the entire paper path, not just the area indicated in the paper jam message. See page 41 for more information. Instructions for clearing jams from the mailbox begin on page 63. Refer to the following illustration for a better understanding of the path the paper travels through the transport unit to the mailbox option.
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Pull the mailbox away from the printer. Lift the side door latch and lower the side door (Door C).
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Lower the fuser cover (Cover B). CAUTION: The fuser area becomes very hot during printer operation. Avoid touching parts in this area of the printer until they have cooled. If paper is jammed in the fuser, pull the paper release levers in the direction of the arrows.
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Remove the jammed paper as shown. Close the fuser cover. Close the side door. Raise the transport unit cover (Cover H).
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Pull the jammed paper straight out of the mailbox. Close the transport unit cover. If the message frequently recurs, 280 Paper Jam / Open Cover H make sure you have properly installed the transport unit. Refer to the Setup Guide for complete installation instructions.
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Open the upper access door on the mailbox (Door I). Pull the jammed paper straight down and out of the mailbox. Close the upper access door. Open the lower access door (Door J). Pull the jammed paper straight down and out of the mailbox.
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Close the lower access door. Push the mailbox against the printer. Pull any jammed paper straight out of the bins. Press on the operator panel to continue printing. The printer clears the message and continues 2 xx Paper Jam printing. If the message does not clear, paper is still present in the path.
Clearing jams from the finisher option Remember to clear all paper from the entire paper path, not just the area indicated in the paper jam message. See page 41 for more information. Instructions for clearing jams from the finisher begin on page 70. Refer to the following illustration for a better understanding of the path the paper travels through the transport unit to the finisher option.
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Pull the finisher away from the printer. Lift the side door latch and lower the side door (Door C).
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Lower the fuser cover (Cover B). CAUTION: The fuser area becomes very hot during printer operation. Avoid touching parts in this area of the printer until they have cooled. If paper is jammed in the fuser, pull the paper release levers in the direction of the arrows.
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Remove the jammed paper as shown. Close the side door. Close the fuser cover. Raise the transport unit cover (Cover H).
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Pull the jammed paper straight out of the finisher. Close the transport unit cover. If the message frequently recurs, 280 Paper Jam / Open Cover H make sure you have properly installed the transport unit. Refer to the Setup Guide for complete installation instructions.
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If the finisher was punching holes when the paper jammed, rotate the green paper release wheel 10 times to remove the jammed paper. Check the hole punch box for any paper that might have rolled into it. For instructions on removing the hole punch box, see page 163.
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Lift the green paper release handle to remove the jammed paper. Close the finisher top cover.
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Open the finisher bin cover (Cover N). NOTE: The message Leave Staple Job in Finisher Clear Staple , or may alternate Job from Finisher Clear Job from Finisher with the message. If you see Paper Jam Leave Staple Job , do not remove the stack of paper located in Finisher under Cover N.
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Close the finisher bin cover. If you think the stapler may be jammed, see “Clearing a staple jam” on page 156. Push the finisher against the printer. Press on the operator panel to continue printing. The printer clears the message and continues 2 xx Paper Jam printing.
For details about the types of media your printer supports, refer to the Complete Printer Reference on Lexmark’s Web site (www.lexmark.com). Loading the paper trays Use the following table as a guide to find more information about loading each of the standard and optional trays.
Loading tray 1 Tray 1 holds 250 sheets of A3, A4, A5, B4, B5, letter, executive, legal, and 11x17 size paper. You can also load transparencies, labels, and card stock in tray 1. If you have an optional finisher attached to your printer, note that you cannot staple, hole punch, or offset any media other than paper.
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Press down on the pressure plate until it clicks into place. Squeeze the left paper guide and slide it all the way to the left.
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Press the green tab and slide the adjustable guides all the way open. Before loading paper, flex the sheets back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
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Load the paper with the recommended print side face up, as shown in the illustrations on pages 84 and 85. Do not exceed the maximum stack height indicated on the adjust- able guide. If you are loading media other than paper, do not load more than 50 sheets.
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The orientation of the paper in the tray depends on the size paper you’re loading: – For A4, A5, B5, executive, and letter size paper, place the long edge of the paper to the right of the tray. If you’re loading preprinted letterhead, place the top of the page at the back of the tray.
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– For A3, B4, legal, and 11x17 size paper, place the short edge of the paper to the right of the tray. If you’re loading preprinted letterhead, place the top of the page at the left side of the tray. A3, B4, legal, and 11x17 size paper...
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Squeeze the left paper guide and slide it toward the paper until the guide fits snugly against the stack. Press the green tab and slide the adjustable guides toward the paper until the guides fit snugly against the stack.
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Make sure the pressure plate is pressed down inside the tray. Whenever you pull open the tray, make sure the pressure plate is snapped down before pushing the tray back into the printer. Push the tray firmly into the printer. If the tray is not pushed completely into the printer, text and images may print in the wrong position on the page, and the mar- gins may appear incorrect.
Loading trays 2 and 3 Trays 2 and 3 each hold 500 sheets of A3, A4, B4, 11x17, letter, or legal size paper. Load only paper in trays 2 and 3 . NOTE: If you installed an optional 500-sheet drawer, the instructions are the same for loading paper in that tray (tray 4).
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Press down on the pressure plate until it clicks into place.
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Check that the left paper guide is in the appropriate position for the size paper you are loading. The position of the left paper guide tells the printer the size of paper in the tray. You cannot select the paper size for tray 2 and tray 3 from the operator panel.
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If necessary, move the left paper guide. NOTE: The pressure plate in the bottom of the tray must be pressed down before you can remove the left paper guide. If there is paper in the tray, remove the paper before trying to adjust the guide.
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Lift the paper guide up and out of the tray.
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Insert the paper guide into the appropriate color-coded slots for the size paper you are loading. Push the paper guide into the correct slot in the back of the tray. Slide the paper guide into the corresponding slot at the front of the tray.
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Press the green tab and slide the adjustable guides open. Before loading paper, flex the sheets back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
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Load the paper with the recommended print side face up, as shown in the illustrations on pages 96 and 97. Do not exceed the maximum stack height indicated on the adjust- able guide. Maximum stack height...
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The orientation of the paper in the tray depends on the size paper you’re loading: – For A4 and letter size paper, place the long edge of the paper to the right of the tray. If you’re loading preprinted letterhead, place the top of the page at the back of the tray.
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– For A3, B4, legal, and 11x17 size paper, place the short edge of the paper to the right of the tray. If you’re loading preprinted letterhead, place the top of the page at the left side of the tray. A3, B4, legal, and 11x17 size paper...
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Press the green tab and slide the adjustable guides toward the paper until the guides fit snugly against the stack.
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Make sure the paper fits under the two corner bucklers on the right side of the tray. The edge of the paper stack must be tucked completely under the corner bucklers or you may experience paper jams.
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Make sure the pressure plate is pressed down inside the tray. Whenever you pull open the tray, make sure the pressure plate is snapped down before pushing the tray back into the printer. Push the tray firmly into the printer. If the tray is not pushed completely into the printer, text and images may print in the wrong position on the page, and margins may appear incorrect.
Loading the 2500-sheet tray (tray 4) If you have an optional 2500-sheet drawer attached to your printer, you can load up to 2500 sheets of either A4 or letter size paper in tray 4, depending on how the tray was configured at the factory for your geo- graphic region.
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Before loading paper, flex the sheets back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
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Load the paper on both sides of the tray with the recommended print side face up, as shown. Always load the same type of paper in both sides of the tray. Do not exceed the maximum stack height indicated on the back of the tray.
Push the tray firmly into the printer. Tips for successful printing Follow the suggestions in this section to help ensure trouble-free printing. Storing media Properly store media to avoid paper feeding problems and uneven print quality. Follow the guidelines below: •...
Avoiding paper jams If you select appropriate media (paper, transparencies, labels, and card stock) for your printer, you’ll be well on your way to trouble-free printing. If you do experience a paper jam, see “Clearing paper jams” on page 41 for instructions on clearing the jam.
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• Make sure all cables that connect the optional finisher or mailbox to the printer are correctly attached. Refer to the Setup Guide for more information. • Make sure the locking clips that secure the drawers to the printer are properly attached. Refer to the Setup Guide for details about attaching the locking clips.
5,000 12L0252 1-800- staples per 438-2468 (for the optional (3 cartridges) cartridge finisher) For more information about the calculation of average yield, refer to the Complete Printer Reference on Lexmark’s Web site (www.lexmark.com). In other countries, contact your Lexmark representative.
Determining the status of supplies The printer uses the second line of the operator panel display to alert you to any supply or maintenance items that need replacing. (These mes- sages are discussed in more detail in the sections in this chapter devoted to each of the consumables.) However, the printer can only display infor- mation about one item at a time.
Refer to the Complete Printer Reference on Lexmark’s Web site (www.lexmark.com) for more information about changing the alarm set- tings from the Setup Menu.
Simply package your used toner and photoconductor cartridges in the shipping box used for the replacement supply. Follow the instructions on the outside of the box to send the used supply back to Lexmark. If a prepaid shipping label is not available for your country, contact the place where you bought your printer for additional recycling information.
Installing a toner cartridge The toner cartridge contains the printer’s supply of toner, the material that adheres to the paper to create the printed page. When the toner cartridge is empty, appears on the operator Replace Toner panel display, indicating that it is time to replace the toner cartridge. NOTE: Enough residual toner remains in the printer at this point that you can press and continue printing for a short...
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To install a new toner cartridge: Open the toner box cover (Cover A).
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See “Recycling used supplies” on page 110 for information on recycling the empty toner cartridge. NOTE: Lexmark does not recommend refilling used toner cartridges or purchasing refilled cartridges from a third party. Print quality and printer reliability cannot be guaranteed if you do.
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Remove the new toner cartridge from its packing materials. Turn the toner cartridge over so the handle is on top. Vigorously shake the cartridge in all directions to distribute the toner.
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Pull the yellow clip out of the slot on the bottom of the toner cartridge. The slot on the toner cartridge must be in the correct position for the cartridge to be installed correctly. The clip ensures that the slot remains correctly oriented until you are ready to install the cartridge.
Close the toner box cover. Make sure the message is cleared from the Replace Toner operator panel display and appears on the display. Ready If the message is not cleared from the display, rein- Replace Toner stall the toner cartridge. Installing the photoconductor kit message indicates that it is time to replace the items Replace PC Kit...
NOTE: You can press to continue printing for a short while after the message appears. However, we Replace PC Kit strongly recommend that you replace the items in the photoconductor kit immediately. If you do not, the printer will stop operating when Replace PC Kit To Continue appears on the display.
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Use the green grips to pull the old photoconductor cartridge partially out of the printer. Use the handle to lift the cartridge out of the printer. See “Recycling used supplies” on page 110 for information on recycling the old photoconductor cartridge.
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Remove the new cartridge from its packing materials. Be sure to hold the cartridge by the handle. Touching ARNING the cartridge’s protective shutter could affect the quality of your printed documents. Never touch the photoconductor drum. Drum If you cannot install the photoconductor cartridge ARNING immediately, protect it from light by wrapping it in a thick cloth.
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Place the photoconductor cartridge on a stable surface. Hold the cartridge firmly in place, and peel the protective foam off the side of the photoconductor cartridge. Foam Remove the tape and plastic tabs, as shown. Tabs...
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Carefully peel off the two labels, removing the magnets as shown. Discard the labels and magnets. Magnets Gently shake the new cartridge.
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Remove the tape and orange foam plug from the back of the cartridge, as shown. Discard the tape and foam plug. Plug Turn the photoconductor cartridge around so the green grips are facing you. Align the cartridge with the slots in the printer, as shown. Green grips...
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Push the cartridge into the printer as far as it will go.
Replacing the paper dust remover CAUTION: Areas inside the printer may be hot. Avoid touching parts inside the printer until they have cooled. Locate the old paper dust remover.
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Press the green tab on the left end of the paper dust remover and lift the end up.
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Slide the paper dust remover to the left, and lift it out of the printer. Discard the old paper dust remover.
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Remove the new paper dust remover from its packing materials. Insert the posts on the right end of the paper dust remover into the holes on the printer.
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Press the green tab and push the paper dust remover into place.
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Close the side door. Make sure the side door latch snaps into place. If the side door is hard to close, remove the photoconductor car- tridge and make sure you removed the tape and foam plug as directed in step 10 on page 122. Reinstall the photoconductor cartridge, firmly pushing the green grips on the cartridge into the printer as far as they will go.
Installing the transfer kit message indicates that it is time to replace the items Replace Transfer in the transfer kit: • The transfer roller transfers the image from the photoconductor drum onto the paper. • The ozone filter traps any minute amounts of ozone that can accumulate during the printing process.
Replacing the transfer roller CAUTION: Areas inside the printer may be hot. Avoid touching parts inside the printer until they have cooled. Lift the side door latch and lower the side door (Door C). Release the old transfer roller by rotating the two green finger grips toward you until they click.
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Remove and discard the old transfer roller. Remove the new transfer roller from its packing materials. Hold the transfer roller by each end, as shown. Do not touch the roller. Touching the roller can result ARNING in print quality problems.
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Push the ends of the new transfer roller into the brackets on the printer. Rotate the two green finger grips back toward the printer until they click into place.
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Close the side door. Make sure the side door latch snaps into place. Remember to reset the printer’s internal counter after you replace the transfer roller and the ozone filter. See page 139 for instructions.
Replacing the ozone filter Move to the back of the printer and locate the ozone filter cover. Pull the latch to release the ozone filter cover.
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Remove the cover. Pull the old ozone filter down and out of the printer. Discard the filter.
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Remove the new ozone filter from its packing materials. Insert the new ozone filter, as shown. Reinstall the ozone filter cover. Insert the tabs on the cover into the slots on the printer.
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Swing the cover up toward the printer until it snaps into place.
Resetting the printer’s internal counter After you replace the items in the transfer kit, reset the printer’s internal counter to clear the message from the operator panel Replace Transfer display. Resetting the counter helps prevent service calls by ensuring that the printer can alert you when it is again time to replace the transfer kit.
NOTE: You’ll need a Phillips screwdriver to replace the fuser. When you call your Lexmark representative to order a new fuser, you may be offered the option of paying a reduced price if you agree to return your old fuser to Lexmark within 30 days.
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To replace the fuser: Turn the printer off and disconnect the power cord. CAUTION: Areas inside the printer may be hot. Allow the printer to cool for 20 minutes before replacing the fuser. Lift the side door latch and lower the side door (Door C).
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Grasp the old fuser with both hands and pull it straight out of the printer. If you agreed to return your old fuser to Lexmark in order to pay a reduced price for the new one, place the old fuser in the new fuser box and mail to Lexmark.
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Remove the new fuser from its packing materials. Carefully remove any tape. Align the top left edge of the new fuser with the rail on the printer. Hold the fuser level and push it into the printer until it is firmly seated.
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If you have a duplex unit attached to your printer , remove the gear cover on the fuser. The gear on the duplex unit meshes with the gear on the fuser when you close the side door. Gear Close the side door. Make sure the side door latch snaps into place.
Resetting the printer’s internal counter After you replace the fuser, reset the printer’s internal counter to clear the message from the operator panel display. Resetting the Replace Fuser counter helps prevent service calls by ensuring that the printer can alert you when it is again time to replace the fuser.
Installing a staple cartridge When appears on the operator panel display, follow the Staples Empty steps below to insert a new staple cartridge in the optional finisher. For information about ordering staple cartridges, see page 107. NOTE: If Staple Alarm in the Setup Menu is set to either Single or Continuous, the printer stops printing and displays the message.
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Turn the knob on the stapler cover to the unlocked position and open the cover. Remove the stapler, as shown.
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Set the stapler on a stable surface. Push down on the green lever to release the staple cartridge holder. Pull the staple cartridge holder out of the stapler.
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Turn the cartridge holder around to orient it as shown in the illustration in step 8. Remove and discard the empty staple cartridge. Insert the new staple cartridge into the stapler.
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Peel off the protective tape from the staple cartridge. Turn the cartridge holder around, and firmly push it into the stapler as shown. Make sure the green lever clicks back into place.
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Align the arrows on the stapler and the finisher, as shown, and insert the stapler into the finisher. Close the stapler cover and turn the knob to the locked position. appears on the display as the printer tests the sta- Priming Stapler pler on a single sheet of paper.
Maintaining the finisher option Top cover Bin cover Stapler cover Transport cover Support shelf Output bins Hole punch box Use the following table to find information about maintaining the finisher. Where do I go from here? For information about … See page …...
Clearing a staple jam If the finisher is not stapling print jobs satisfactorily, you may need to clear a staple jam: Open the finisher bin cover (Cover N). Remove the stack of paper the finisher was trying to staple when the jam occurred.
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Close the finisher bin cover. Turn the knob on the stapler cover to the unlocked position, and open the cover. Remove the stapler, as shown.
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Set the stapler on a stable surface. Push down on the green lever to release the staple cartridge holder. Pull the staple cartridge holder out of the stapler.
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Turn the cartridge holder around to orient it as shown in the illustration in step 10. Use the metal tab to lift the staple guard, and pull out the sheet of staples. Discard the entire sheet. Metal tab Press down on the staple guard until it snaps securely into place.
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Turn the cartridge holder around, and firmly push it into the stapler as shown. Make sure the green lever clicks back into place. Align the arrows on the stapler and the finisher, as shown, and insert the stapler into the finisher.
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Close the stapler cover and turn the knob to the locked position. Complete the steps in “Priming the stapler” on page 162.
Priming the stapler After you clear a staple jam, prime the stapler to ensure the staples are in the proper position when the next stapled job is requested. To prime the stapler: From the display, press until appears Ready Menu> Job Menu on the second line of the display.
Emptying the hole punch box The cardboard box in the finisher, shown in the following illustration, col- lects the pieces of paper discarded by the finisher as it punches holes. The printer tracks the number of pages punched by the finisher. When the counter determines that the hole punch box is nearly full (after approxi- mately 50,000 punched pages), appears on the operator...
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Lift the hole punch box straight up, and slide it to the left. The bottom of the box is attached to the printer with hook and loop fasteners. It may require some force to lift the box. Swing the bottom of the box out, then lower the box out of the finisher.
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Discard the contents of the hole punch box. Do not discard the box ! Angle the box into the finisher so that the white hole punch dispensers are inserted inside the box. Dispensers...
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While still covering the dispensers, swing the bottom of the box into the finisher, and slide the box to the right. Lower the box until it fits between the braces in the finisher. Brace Brace...
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Push the finisher against the printer. Continue with “Resetting the printer’s internal counter” on page 168. This clears the message from the operator panel Empty Box K display and ensures the printer alerts you when it is again time to empty the hole punch box.
Resetting the printer’s internal counter After you empty the hole punch box, reset the internal counter to clear the message. Resetting the counter helps prevent service calls Empty Box K by ensuring that the printer alerts you when the hole punch box again becomes full.
Aligning the finisher with the printer Frequent paper feeding problems in the finisher may indicate that the fin- isher is not properly aligned with the printer. Complete the instructions in the following sections to adjust the alignment of the finisher with the printer.
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If the finisher and the printer are not parallel, as shown in the following illustration, use the steps in this section to correct the finisher’s standing position. To adjust the finisher’s standing position: Pull the covers off the finisher’s legs.
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Loosen the two wing bolts on each of the finisher’s legs. Turn the knobs on the legs counterclockwise to adjust the finisher’s standing position, as shown.
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The finisher’s position is adjusted in the direction shown in the fol- lowing illustration. When the finisher’s standing position is correct, tighten the wing bolts you loosened in step 2 on page 171. Push the two covers onto the finisher’s legs, as shown.
Adjusting the finisher’s height Paper feeding problems in the finisher may occur if the height of the fin- isher is not equal to that of the printer. Pull the finisher away from the printer and look at the position of the transport unit to determine if the fin- isher is at the correct height.
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To adjust the finisher’s height: Locate the four wing bolts under the finisher’s base ledge on the side that faces the printer. Turn the wing bolts counterclockwise to loosen them. Turn the knobs on the base ledge to adjust the finisher’s height.
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When the transport unit is level, tighten the wing bolts you loosened in step 2 on page 174. Push the finisher against the printer.
Aligning the mailbox option Transport unit Output bins Frequent paper feed problems in the optional mailbox may mean that the mailbox and the printer are not properly aligned. Use the procedures in this chapter to help ensure proper alignment. For information about clearing paper jams in the mailbox, see page 62. If you need to detach the mailbox from the printer, turn to the instructions beginning on page 190.
Adjusting the mailbox’s standing position Look at the mailbox and the printer carefully from the front. If the mailbox and printer are parallel, as shown in the following illustration, skip to “Adjusting the mailbox’s height” on page 183.
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If the mailbox and the printer are not parallel, as shown in the following figure, use the steps in this section to correct the mailbox’s standing posi- tion. To adjust the mailbox’s standing position: Pull the covers off the mailbox’s legs.
Page 194
Loosen the two wing bolts on each of the mailbox’s legs. Turn the knobs on the legs counterclockwise to adjust the mailbox’s standing position.
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The mailbox’s position is adjusted in the direction shown in the following illustration. When the mailbox’s standing position is correct, tighten the wing bolts you loosened in step 2 on page 180.
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Push the two covers onto the mailbox’s legs, as shown.
Adjusting the mailbox’s height Paper feeding problems in the mailbox may occur if the height of the mail- box is not equal to that of the printer. Pull the mailbox away from the printer and look at the position of the transport unit to determine if the mailbox is at the correct height.
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To adjust the mailbox’s height: Remove the two screws from the mailbox’s bottom plate.
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Open the lower door. Remove the bottom plate. Remove the four screws from the backs of the legs, as shown.
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Turn the long screws above the wheels to adjust the mailbox’s height. Turn the screws clockwise to raise the mailbox. Turn the screws counterclockwise to lower it. When the transport unit is level, replace the four screws you removed in step 4 on page 185.
Use this chapter to remove options from your Optra W810 printer so you can safely move the printer to another location, ship an option to Lexmark for service, or gain access to a part of the printer usually hidden by an option.
Removing the transport unit You must remove the transport unit from the top of the printer before you can fully detach a finisher or mailbox, or access the printer system board. Turn the printer off and unplug the power cord. Unplug the cable from the back of the transport unit.
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Open the cover on the transport unit. Loosen the thumbscrew at the front left of the transport unit.
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Lift the transport unit off the printer. Be sure to use both hands to hold the transport unit. ARNING Remove the support shelf that was underneath the transport unit.
Detaching a mailbox or a finisher Follow the instructions in this section to detach a mailbox or a finisher from the printer. Although the illustrations show detaching a mailbox, the instructions apply to either option. Turn the printer off and unplug the power cord. Remove the transport unit from the top of the printer.
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Pull the option away from the printer until the guide rail falls free. Slide the guide rail all the way under the printer and out the other side.
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If you need to detach the bins from the mailbox: Release the tab on the left side of a bin. Pull the bin away from the mailbox. Repeat for the remaining bins.
Removing memory and option cards NOTE: You need a small Phillips screwdriver to remove these options. Accessing the system board Turn the printer off and unplug the power cord. Disconnect all cables from the back of the printer. If you have a finisher or mailbox option attached to your printer, remove the transport unit from the top of the printer.
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Loosen the two screws on the metal shield. Do not remove the screws. Remove the metal shield and lay it aside. Find the option you want to remove in the following table. Then go to the page listed for removal instructions. Where do I go from here? To remove …...
Removing a memory card Printer memory and flash memory cards are easily ARNING damaged by static electricity. Touch something metal on the printer before you touch the memory card. Locate the memory card you want to remove. Push the latches on both ends of the connector away from the card to release the card.
Removing an option card Internal print servers and interface cards are easily ARNING damaged by static electricity. Touch something metal on the printer before you touch the option card. Locate the option card you want to remove. Remove the screws that secure the card to the system board. Rear view...
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Pull the option card out of the connector on the system board. If you saved the metal plate that covers the connector slot and you do not plan to insert another card, attach the plate with the two screws. Rear view...
Removing a hard disk The hard disk is easily damaged by static electricity. ARNING Touch something metal on the printer before you touch the disk. Locate the metal bracket that houses the disk. Carefully pull the ribbon cable out of the system board connector.
Removing the duplex option The duplex option consists of two components: the duplex unit (which you must remove first) and the manual feed unit . Some steps in this section instruct you to attach covers and screws that were removed during initial installation of the duplex option. If possible, locate these covers and screws before continuing.
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Unplug the cable connectors from the sockets on the printer. Use a long Phillips screwdriver to loosen the recessed screws that secure the duplex unit to the printer.
Page 219
Remove the duplex unit from the printer. If available, attach the small cover to the gear opening above the side door.
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Attach the two screws that secure the side door. NOTE: Be sure to complete the steps in “Adjusting the side door tension” on page 210 after you’ve removed the duplex option.
Removing the manual feed unit Make sure the printer is turned off and the power cord is unplugged. Remove the three screws that secure the manual feed unit to the printer.
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Remove the manual feed unit from the printer. If available, attach the printer’s side panel.
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Attach the connector cover you removed in step 2 on page 203. NOTE: Be sure to complete the steps in “Adjusting the side door tension” on page 210 after you’ve removed the duplex option.
Adjusting the side door tension After you detach the duplex option, you must adjust the tension of the wire that supports the side door. Removing the duplex unit reduces the weight of the door, therefore changing the tension required to support the door as it is opened.
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Push down on the green tension adjuster and slide it toward the toner box until it stops. Toner box Replace the cover on the top of the printer.
Removing an optional drawer Before you can remove an optional drawer, you must remove the locking clips that secure it to the printer. You need a Phillips screwdriver for this procedure. NOTE: The illustrations in this section show removing a 2500-sheet drawer.
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Move to the back of the printer. Remove the two locking clips between trays 3 and 4 on the back of the printer, as shown. Rear view...
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CAUTION: The printer weighs 44 kg (97 lb) when configured with all three standard drawers. Two people are required to lift it safely. Have someone help you lift the printer off the drawer. Do not hold the printer under the paper trays. Use the handholds at the front and back of the printer, as shown.
Confidential For details about memory requirements for held jobs, hardware recom- mendations, and setting up system defaults for these types of print jobs, refer to the Complete Printer Reference on Lexmark’s Web site (www.lexmark.com). Printing and deleting held jobs Once held jobs are stored in printer memory, you can use the operator panel to specify what you want to do with one or more of the jobs.
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From either the Confidential Job or the Held Jobs menu items, you have five choices: • Print All Jobs • Print A Job • Delete All Jobs • Delete A Job • Print Copies If you select Delete All Jobs from the Held Jobs menu ARNING item, you will delete all Repeat Print, Reserve Print, and Verify Print jobs stored in printer memory,...
– If you are prompted to enter the number of copies you want to print, use the buttons to increase or Menu> <Menu decrease the number on the display, and press Select Press to print or delete specific jobs you have marked. The printer briefly displays messages indicating what print and hold functions it is performing, and then returns to the dis-...
Reserve Print If you send a Reserve Print job, the printer stores the job in memory so you can print the job later. The job is held in memory until you delete it from the Held Jobs menu. Unlike Repeat Print jobs, Reserve Print jobs are not automatically deleted if the printer requires extra memory to pro- cess additional jobs.
Use the buttons on the operator panel to enter the four-digit PIN associ- ated with your confidential job. The numbers next to the button names identify which button to press for each digit (1–6). As you enter the PIN, asterisks appear on the display to ensure confidentiality. Enter PIN =**** Menu...
The following table provides an overview of the menus available for the Optra W810 printer. For a detailed listing of the values for each menu item, refer to the Complete Printer Reference on the Lexmark Web site (www.lexmark.com). NOTE: Menus or menu items in italics only appear when the required option is installed.
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Printer menus (continued) Menu Menu item PAPER MENU Paper Source PAPER SIZE PAPER TYPE CUSTOM TYPES Output Bin Configure Bins Overflow Bin ASSIGN TYPE/BIN Substitute Size PAPER LOADING Duplex FINISHING MENU Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View...
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Printer menus (continued) Menu Menu item UTILITIES MENU Print Menus Print Net 1 Setup Print Net 2 Setup Print Fonts Print Directory Factory Defaults Format Flash Defragment Flash Format Disk Job Acct Stat Hex Trace JOB MENU Cancel Job CONFIDENTIAL JOB HELD JOBS Reset Printer Print Butter...
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Printer menus (continued) Menu Menu item SETUP MENU Printer Language Power Saver Resource Save Download Target Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Display Language Alarm Control Toner Alarm Staple Alarm Job Buffer Size Job Accounting Job Acct Limit PCL EMUL MENU Font Source Font Name...
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Printer menus (continued) Menu Menu item PPDS MENU Orientation Lines per Page Lines per Inch Page Format Character Set Best Fit Tray 1 Renumber Auto CR after LF Auto LF after CR PARALLEL MENU PCL SmartSwitch Note: To access these menu PS SmartSwitch items, you must first select NPA Mode...
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Printer menus (continued) Menu Menu item NETWORK MENU PCL SmartSwitch Note: To access these menu PS SmartSwitch items, you must first select NPA Mode NETWORK OPTION x . Network Buffer Job Buffering NETWORK x SETUP INFRARED MENU Infrared Port PCL SmartSwitch PS SmartSwitch NPA Mode Infrared Buffer...
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Printer menus (continued) Menu Menu item FAX MENU Fax Port Fax Baud Fax Data Bits Fax Parity Fax Buffer Job Buffering Fax Paper Size Fax Paper Type Fax Output Bin FAX SETUP FAX LOGS FAX SEND FAX RECEIVE CONFIGURATION MENU MAINT COUNTERS REGISTRATION Prt Quality Pgs...
Index Numerics staple 156 tray 1 53 10-bin mailbox tray 2 and tray 3 48 see mailbox tray 4 44 2500-sheet optional drawer clipped images 27, 90 see tray 4 Complete Printer Reference xiii 250-sheet tray confidential jobs 218 see tray 1 consumables 500-sheet tray see supplies...
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41 removing 207 interface cards margins removing 199 adjusting 26 Internet site for Lexmark xiii margins, unexpected 100 MarkNet internal print servers configuring xiii removing 199 jam access doors, identifying 43 MarkVision xiii jams...
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tray 4 operator panel 2500-sheet optional drawer 103 buttons ix 500-sheet optional drawer 95 menus disabled x media messages 1 sizes and types supported 79 option cards storing 104 removing 196, 199 memory cards optional drawers removing 196, 198 removing 212 menu settings options Confidential Job 221...
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PIN for confidential jobs 218 Activating Menu Changes 1 pocket for User’s Reference xi Bin x Full 1 Power Saver 7 Busy 1 priming the stapler 162 Cancelling Job 2 Change Tray x 2 print and hold function see held jobs Check Finisher Installation 2 print quality problems 20 Check Mailbox Installation 2...
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Program Flash 8 transport unit 190 Programming Disk 8 tri-port interface card 199 Queuing and Deleting Jobs 8 Repeat Print 217 Queuing Jobs 8 replacing supplies 107, 111 Ready 8 fuser 140 Remove Paper 8 ozone filter 135 Replace Fuser 9 paper dust remover 124 Replace PC Kit 9 photoconductor cartridge 117...
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Verify Print 218 removing 54 tray 2 and tray 3 adjusting paper guides 90, 91 clearing jams 41 corner bucklers 99 Web site for Lexmark xiii incorrect margins 100 jam access doors 48 loading 88 maximum stack height 95 media supported 79...
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