IBM HS40 - BladeCenter - 8839 Maintenance And Troubleshooting Manual page 105

Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components are replaceable
by the customer and which components must be replaced by an IBM field service technician.
ServerGuide problems
Symptom
Setup and Installation CD will
not start.
SCSI RAID program cannot
view all installed drives the
operating system cannot be
installed.
The operating-system
Installation program
continuously loops.
ServerGuide will not start the
operating-system CD.
The operating system cannot be
installed; the option is not
available.
Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by
a field service technician.
Software problem
Symptom
Suspected software problem.
Note: See Chapter 7, "Parts listing, Type 8839," on page 105 to determine which components should be replaced by
a field service technician.
Universal Serial Bus (USB) port problems
Symptom
A USB device does not work.
FRU/action
v Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD-ROM (or DVD-ROM) drive.
v If the startup (boot) sequence settings have been altered, make sure that the
CD-ROM drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, make sure that only one drive is set
as the primary drive. Start the CD from the primary drive.
v Make sure that there are no duplicate SCSI IDs or IRQ assignments.
v Make sure that the hard disk drive is connected properly.
Make more space available on the hard disk.
Make sure that the NOS CD you have is supported by the ServerGuide
program. See the CD label for a list of supported NOS versions.
Make sure that the operating system is supported on the server. If the
operating system is supported, either there is no logical drive defined (SCSI RAID
systems), or the ServerGuide System Partition is not present. Run the ServerGuide
program, and make sure that setup is complete.
FRU/action
1. To determine if problems are caused by the software, verify that:
v The computer has the minimum memory needed to use the software. For
memory requirements, see the information that comes with the software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
v The software is designed to operate on the computer.
v Other software works on the computer.
v The software that you are using works on another system.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
2. If you have verified these items and the problem remains, contact your place of
purchase.
FRU/action
Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
Chapter 6. Symptom-to-FRU index
95