Page that jammed does not reprint after you clear the jam
T
J
R
URN ON
AM
ECOVERY
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1
Make sure the printer is on and Ready appears.
2
On the home screen, touch
3
Touch Settings.
4
Touch General Settings.
5
Touch the down arrow until Print Recovery appears.
6
Touch Print Recovery.
7
Touch the right arrow next to Jam Recovery until On or Auto appears.
8
Touch Submit.
9
Touch
.
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions do not correct
the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1
Turn the printer off.
2
Load letter- or A4-size paper in the tray.
3
Hold down
and
4
Release the buttons when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears.
5
Touch Print Quality Pages.
6
Touch Print Quality Pages again.
The print quality test pages print.
7
Touch Back.
8
Touch Exit Config Menu.
.
while turning the printer on.
Troubleshooting
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