Table 1. Ethernet troubleshooting chart.
Ethernet controller problem
The server stops running
when loading device drivers.
Ethernet Link Status light
does not light.
The Ethernet
Transmit/Receive Activity
light does not light.
Data is incorrect or sporadic.
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Hardware Maintenance Manual: Netfinity 4500R Type 8656
The PCI BIOS interrupt settings are incorrect.
Check the following:
•
Determine if the interrupt (IRQ) setting assigned to the Ethernet controller is also
assigned to another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet controller or the other device. For
example, for NetWare Versions 3 and 4 it is recommended that disk controllers not
share interrupts with LAN controllers.
•
Make sure that you are using the most recent device driver available from the
World Wide Web.
•
Run the network diagnostic program.
If the problem remains, go to "Starting the diagnostic programs" on page 14 to run the
diagnostic programs.
Check the following:
•
Make sure that the hub is turned on.
•
Check all connections at the Ethernet controller and the hub.
•
Check the cable. A crossover cable is required unless the hub has an X designation.
•
Use another port on the hub.
•
If the hub does not support auto-negotiation, manually configure the Ethernet
controller to match the hub.
•
If you manually configured the duplex mode, make sure that you also manually
configure the speed.
•
Run diagnostics on the LEDs.
If the problem remains, go to "Starting the diagnostic programs" on page 14 to run the
diagnostic programs. .
Check the following:
Note:
The Ethernet Transmit/Receive Activity LED illuminates only when data is
sent to or by this Ethernet controller.
•
Make sure that you have loaded the network device drivers.
•
The network might be idle. Try sending data from this workstation.
•
Run diagnostics on the LEDs.
•
The function of this LED can be changed by device driver load parameters. If
necessary, remove any LED parameter settings when you load the device drivers.
Check the following:
•
Make sure that you are using Category 5 cabling when operating the server at 100
Mbps.
•
Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
Suggested Action