Self-Help Online Tools And Resources; Opening A Case With Jtac - Juniper JUNOSE SOFTWARE 10.2.2 - RELEASE NOTES 6-4-2010 Release Note

JUNOSe 10.2.2 Release Notes

Self-Help Online Tools and Resources

Opening a Case with JTAC

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Requesting Technical Support
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
Find CSC offerings:
http://www.juniper.net/customers/support/
Search for known bugs:
http://www2.juniper.net/kb/
Find product documentation:
http://www.juniper.net/techpubs/
Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Manager:
http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number
Entitlement (SNE) Tool located at
https://tools.juniper.net/SerialNumberEntitlementSearch/
You can open a case with JTAC on the Web or by telephone.
Use the Case Manager tool in the CSC at
http://www.juniper.net/cm/
Call 1-888-314-JTAC
(1-888-314-5822 – toll free in the USA, Canada, and Mexico)
For international or direct-dial options in countries without toll-free numbers, visit
http://www.juniper.net/support/requesting-support.html