Visonic POWERMAX REMOTE - PROGRAMMER SOFTWARE User Manual page 62

Troubleshooting ____________________________________________________________ 12-3
PROBLEM
E. The program
doesn't behave
normally after
installation.
F. After installing the
software you see
only the Installer
code and Installer
download code but
not the Master code
and the Master
download code.
G. I do not have
Master Privilege
anymore.
DIAGNOSIS
D2. PowerMax
control panel
doesn't allow you
to login.
This is due to:
a) The system
being in Away
state and the
control panel is set
to allow upload
only at Disarm
state.
b) The system
being in Exit/Entry
state.
E1. You may have
failed to restart
your computer
when prompted to
do so at the end
of installation.
F1. After performing
the First
Installation
software, the
software gains
Installer
Privilege.
G1. Authorization for
using the Master
code and Master
download code
may be
temporarily
denied.
POSSIBLE SOLUTION
D2. a) Disarm PowerMax Control Panel, then
change upload setting to Any Time.
b) Wait until the Exit/Entry state terminates
and the control panel enters a valid state
(Disarm/Arm/Home). Then, login again.
E1. Restart your computer and run the program
again.
F1 Make connection to the PowerMax control
panel using the Master download code.
G1. Perhaps login was performed using the
Installer Code. Another possible cause is
that the Installer Code is the same as the
Master code. See Chapter 9, which provides
details for dealing with the problem.