Visonic POWERMAX REMOTE - PROGRAMMER SOFTWARE User Manual page 61

12-2____________________________________________________________ Troubleshooting
PROBLEM
C. PC fails to
communicate with
the PowerMax via
the Serial Port.
D. You can not log
into the
PowerMax.
∗
Available in PowerMax only.
DIAGNOSIS
B5. Modem is not
properly installed
in operating
system
(Windows).
C1. The RS-232 cable
is disconnected
from the Com
Port of your PC.
C2. The PowerMax is
not set to the
installer mode. ∗
C3. You may have a
definition conflict
in the OPTIONS
menu/
Communications
settings
C4. Your serial port is
defined to work
with high or low
baud rate.
C5. You may have a
COM Conflict.
D1. The Download
code is not
defined in the
download code
field.
POSSIBLE SOLUTION
B5. Make sure that the modem is recognized by
Windows.
If not, click Start → Setting → Control Panel.
Double click the Modems icon and follow the
instructions on the displayed Install New
Modem window.
C1. Verify proper connection of the RS-232
cable.
C2. Set the PowerMax to the installer mode.
C3. Make sure that the Serial Port option is
currently selected.
C4. Make sure 9600 bps option is currently
selected in the OPTIONS menu /
Communications.
C5. Verify that the correct Com Port is specified
in the OPTIONS menu / Communications
D1. Make sure you entered the correct code into
the Download field.