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IBM 4800-741 Hardware Service Manual

Surepos 700 series
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SurePOS 700 Series
SurePOS 700-721/741/781, 722/742/782
Hardware Service Guide
Updated July 14, 2008
SA27-4329-04

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  • Page 1 SurePOS 700 Series SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide Updated July 14, 2008 SA27-4329-04...
  • Page 3 SurePOS 700 Series SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide Updated July 14, 2008 SA27-4329-04...
  • Page 4 PO Box 12195 Research Triangle Park, North Carolina 27709 USA When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 5: Table Of Contents

    Hardware ......22 Software ......22 © Copyright IBM Corp. 2003, 2008...
  • Page 6 Updated July 14, 2008 Calling for service ......23 Chapter 2. Removal and replacement procedures ... 25 Before you begin .
  • Page 7 Updated July 14, 2008 Line cord assemblies ..... . 96 Appendix B. Safety information ....97 Appendix C.
  • Page 8 Updated July 14, 2008 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 9: Figures

    52. Removing the front USB card ......61 53. Opening the memory module latches ..... . . 62 © Copyright IBM Corp. 2003, 2008...
  • Page 10 Updated July 14, 2008 54. Replacing the memory modules ......63 55. Removing the system latch ......64 56.
  • Page 11 CMOS jumper and pin location by model ..... . 81 Power cords for all models ......96 © Copyright IBM Corp. 2003, 2008...
  • Page 12 Updated July 14, 2008 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 13: Preface

    Appendix B, “Safety information,” on page 97 contains translations of the safety notices. Related publications The following IBM publications are also available from the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support. v Safety Information – Read This First, GA27-4004...
  • Page 14: Sure Pos Models 7X1 And 7X2 Important Driver Information

    This notice applies to all operating systems: DOS, 4690, Microsoft Windows, and Linux. Additionally, a hard drive image for a predecessor product will not work properly. Be sure to download the appropriate drivers from the IBM Retail Web site at http://www.ibm.com/solutions/retail/store/ support. Publications accessibility The softcopy version of this guide and other related publications are accessibility enabled.
  • Page 15: Summary Of Changes

    This version (SA27-4329-02) contains removal and replacement information and field-replacement unit numbers for the front-service housing option. July, 2005 This version (SA27-4329-01) documents the addition of the SurePOS 700 Models 722, 742, and 782 and other model variations. xiii © Copyright IBM Corp. 2003, 2008...
  • Page 16 Updated July 14, 2008 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 17: Providing Feedback

    Provide the requested information and your comments. Be sure to include the name and form number of the document in the [Publication ID] field. v Print and complete the form at the end of this document. Return the form to IBM by mail or by giving it to an IBM representative.
  • Page 18 Updated July 14, 2008 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 19: Chapter 1. Introducing The Surepos 700 Models

    Updated July 14, 2008 Chapter 1. Introducing the SurePOS 700 Models The IBM SurePOS 720 are offered in a wide footprint and a narrow footprint. Your packaging options determine the width of the unit. A unique cover-set feature provides a broad selection of cover options and colors (see Table 1 on page 2).
  • Page 20: Physical Characteristics

    Updated July 14, 2008 Table 1 describes the available models. Table 1. Models and descriptions Entry products for cost-sensitve applications: SurePOS 720 Model VIA C3 1.2 GHz 4800: Intel Celeron 2.0 GHz Value products that balance cost and high performance: SurePOS 740 Model Intel Celeron 2.0 GHz 4800:...
  • Page 21 Updated July 14, 2008 Figure 2. Front panel controls and indicators. Note: Use of the front headphone jack overrides the rear line-out jack. Recessed dump switch System power switch Headphone jack (Models 74* and 78* only) Hard disk drive indicator Power indicator UPS indicator (only with wide footprint and UPS installed;...
  • Page 22: Connectors

    The SurePOS models support both the RS-485 POS I/O (4694 family), as well as the powered USB I/O, (IBM SurePOS 700 family). A unique tailgate design, which includes IBM SurePorts, allows for different configurations of I/O that you can later upgrade or change in the field.
  • Page 23: Rear Icons And Definitions

    Figure 5. Rear view of input/output available on all models Table 2. Rear icons and definitions Icon → Definition Icon → Definition Mouse Display ® IBM PS/2 compatible Ethernet local area keyboard network (LAN) Printer USB (USB 1.1 on Model 721, USB 2.0 on Models 721, 722,...
  • Page 24: Usb-Only Configuration (Models 7X1)

    B, then C, before recognizing the USB port D on card 2. 3A, 3B IBM cash drawer ports. Note: Port 3A automatically detects an IBM cash drawer. Customers with non-IBM cash drawers should read the voltage considerations described in “Cash drawers” on page 18.
  • Page 25: And Usb Configuration

    Figure 8. RS-485 and USB configuration 3A, 3B IBM cash drawer ports. Note: Port 3A automatically detects an IBM cash drawer. Customers with non-IBM cash drawers should read the voltage considerations described in “Cash drawers” on page 18. IBM RS-485 primary display...
  • Page 26: Cooling

    Updated July 14, 2008 Cooling Cooling is provided through forced-air cooling by a fan contained in the power supply. Air vents must not be blocked, and the vents must have two inches of clearance from cabinet walls, trash cans, and papers. Environmental and temperature The following environmental characteristics apply: v Operating temperature: +10 to 40°C (+50 to 104°F) with 8% to 80% relative...
  • Page 27: Power

    Updated July 14, 2008 Power Attention Hot plugging of powered USB devices is not supported. This section describes the power, power switches and power management. The power requirements for the SurePOS 720: v Input voltage: 100 - 127 V or 200 - 240 V AC nominal v Frequency: 50 - 60 Hz, ±3 Hz v Power consumption: 60 W typical, 200 W max.
  • Page 28: Uninterruptible Power Supply (Optional)

    Updated July 14, 2008 system. If you power off the unit by pressing and holding the power switch, some programmed events do not function until the unit is powered on again. Examples of these programmed events are IBM Wake ® on LAN , and others.
  • Page 29: Location Of Ups Configuration Switches

    Updated July 14, 2008 Configuration switches The DIP switches are located on the front panel of the UPS subassembly (see A in Figure 9). These switches allow you to select whether the ON or OFF state of the connected system unit controls the operation of the UPS during an AC power outage.
  • Page 30: Power Management

    Updated July 14, 2008 Figure 10. UPS rear view. A : Circuit breaker; B : Power inlet; C : RS-232 port ; D : AC outlets Power management Power management on the SurePOS 720 is based on the standard desktop PC model.
  • Page 31: Features And Options

    SurePOS SurePOS 740, SurePOS 780, SurePOS 780, Model 4800-721 720, Model 740, Model Model 4800-742 Model Model Attribute 4800-722 4800-741 4800-781 4800-782 ® ® VIA C3 1.2 Intel Intel Celeron Intel Celeron D Intel Pentium Intel Pentium 4 ™ GHz/133MHz Celeron 2.0 GHz/400...
  • Page 32 SurePOS 780, Model 4800-721 720, Model 740, Model Model 4800-742 Model Model Attribute 4800-722 4800-741 4800-781 4800-782 Slots 2 PCI or 1 PCI 2 PCI (no ISA) 2 PCI or 1 PCI and 1 x1 Lane PCI Approx. 1/2 and 1 x1 Lane 2 PCI (no ISA) Approx.
  • Page 33: Video Function

    DOS modes. Local area network IBM provides special local area network (LAN) drivers for the SurePOS 720, without requiring different drivers for different boards. The product is shipped with integrated, auto-sensing 10/100 Mbps Ethernet support and uses Intel LAN hardware.
  • Page 34: Pc I/O

    An empty socket depends upon the initial order for base memory. Use only memory provided by IBM Retail. Note that not all third-party memory modules work with every product. IBM performs extensive life and reliability testing to insure that the memory offered by IBM will operate correctly over all voltage and temperature ranges.
  • Page 35: Unique Software Interface

    An interface to the RS-485 (EIA 485) subsystem, if the system is equipped with RS-485 ports. IBM drivers and operating systems isolate these changes from the application. v An interface to the POS USB subsystem. IBM drivers and operating systems isolate these changes from the application. I/O devices SurePOS 720 support a wide range of displays, keyboards, printers, cash drawers, and scanners.
  • Page 36: Cash Drawers

    If you connect a 24-V cash drawer to port 3A and connect a second drawer, it must also be a 24-V drawer. If you are using a non-IBM drawer, the automatic mode will not work correctly, and damage to either the cash drawer, system unit, or both is possible. If a customer has two connected cash drawers, both drawers must be the same voltage.
  • Page 37: Voltage Setting For The 4689 Dbcs Surepos Receipt Journal Printer

    Updated July 14, 2008 Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer To operate correctly with the SurePOS Models 721, 741, and 781, customers with the 4689 DBCS SurePOS Receipt Journal printer must set the printer voltage to 24 V.
  • Page 38: Powered Usb Connectors

    Lack of standardization precludes a list of the devices that are not supported. Boot mode is supported for most devices that support USB boot. v IBM VGA monitors (CRT and LCD) v Industry-standard PC keyboards, mice, and printers...
  • Page 39: System And Driver Support

    BIOS SurePOS 720 use a technology that allows an upgradeable BIOS. IBM provides utilities to upgrade the BIOS and updates are published on the support Web site. You are responsible to perform BIOS upgrades as required. BIOS upgrades are not covered by IBM warranties or maintenance agreements.
  • Page 40: Compatibility

    Hardware v All cash drawers. Customers with non-IBM cash drawers must use the POS I/O configuration screen or jumper override to set the correct operating voltage. Failure to do so may damage the cash drawer or the system unit. See “Cash drawers”...
  • Page 41: Calling For Service

    Updated July 14, 2008 Calling for service When you call IBM for warranty information or service, be sure to have the serial number, machine type and model number available. Figure 14 shows the location of this information on the SurePOS 720 Figure 14.
  • Page 42 Updated July 14, 2008 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 43: Chapter 2. Removal And Replacement Procedures

    ..... 69 This chapter describes how to remove and replace the field replacement parts. © Copyright IBM Corp. 2003, 2008...
  • Page 44: Before You Begin

    Updated July 14, 2008 Before you begin Before you begin any of the following procedures, follow these steps: 1. Switch the power OFF at the system unit. CAUTION: Never attempt to service this product with AC power present. Only apply AC power after the machine is fully assembled.
  • Page 45: Connecting Your Cash Drawer To Surepos Models 721, 741, And 781

    The SurePOS 720 Models 721, 741, and 781 are preconfigured from the factory to work correctly with all IBM cash drawers. Connecting your IBM cash drawer to port 3A on the system unit activates the auto-sensing circuitry. In this automatic mode, the system can correctly detect the difference between IBM 24-V and IBM 38-V cash drawers.
  • Page 46: Removing The Slanted I/O Trays

    Updated July 14, 2008 Removing the slanted I/O trays The slanted I/O tray installs on the top of the system unit and groups the IBM printer and keyboard with specific dimensions. The tray has a raised edge that is low in the front. The sides slope up toward the rear and are higher at the rear than at the front.
  • Page 47: Removing The Covers

    Updated July 14, 2008 Removing the covers The following steps apply to all models and to both the wide and narrow features. The covers consists of the following parts: v Front bezel v Hinged rear door (modesty cover) v Top cover Figure 17.
  • Page 48 Updated July 14, 2008 Figure 18. Opening the modesty cover 2. Open the modesty cover by placing your hand firmly in the middle of the modesty cover and pulling. The latches ( B in Figure 18) will release automatically. SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 49 Updated July 14, 2008 Figure 19. Replacing the top cover 3. See Figure 19 and locate the metal holding clip, C , located in the rear center of the top cover. Push this clip downward and push the cover backward a few inches before lifting upward to remove.
  • Page 50: Removing The Top Plate

    Updated July 14, 2008 Removing the top plate To remove the top plate: 1. Remove the front bezel and top cover by following the steps in “Removing the covers” on page 29. Figure 20. Top plate screws 2. See Figure 20. Locate and remove the eight screws ( D ) holding the top plate. 3.
  • Page 51: Removing The Cd-Rom

    Updated July 14, 2008 Removing the CD-ROM Follow these steps to remove the CD-ROM: Models with the front-service housing option For models with front-service housing installed, follow these instructions: 1. Remove the front bezel as follows: a. See Figure 17 on page 29. Press the left latch and depress the center latch to loosen the bezel.
  • Page 52: Removing The Cd-Rom

    Updated July 14, 2008 2. Follow the instructions in “Removing the top plate” on page 32 to remove the top plate. Figure 22. Removing the CD-ROM 3. Unplug the attached cables. Note: Model C42 connects to the CD-ROM with serial ATA connectors. Unplug these connectors ( A in Figure 23 on page 35) by squeezing on the latch and pulling outward.
  • Page 53 Updated July 14, 2008 Figure 23. Example of serial ATA connector (Model C42 only) 4. See Figure 22 on page 34 and remove the screws D from the front of the unit that hold the CD-ROM C in place. 5. Push the CD-ROM backward and lift it from the unit. 6.
  • Page 54: Removing The Hard Disk Drive

    Updated July 14, 2008 Removing the hard disk drive Models with the front-service housing option For models with front-service housing installed, follow these instructions: 1. Remove the front bezel as follows: a. See Figure 17 on page 29. Press the left latch and depress the center latch to loosen the bezel.
  • Page 55 Updated July 14, 2008 Figure 24. Hard disk drive and brackets 4. See Figure 24 and remove the screws ( D ) holding the hard disk drive bracket ( E ). 5. Grasp and move the hard disk drive and bracket assembly to the left to release the bottom hooks.
  • Page 56: Removing The Exhaust Fan (Models 742 And 782 Only)

    Updated July 14, 2008 6. Unplug the cables attached to the hard disk drive. See Figure 25 on page 37 and note that the end connector is the master connector, which is black, and should always be plugged into the master hard disk drive. The slave connector, which is gray, is installed to an optional, second hard disk drive in the lower position.
  • Page 57: Replacing The Insulating Rubber Seal (Models 722, 742, And 782 Only)

    Updated July 14, 2008 4. Carefully remove the fan connector from the card. 5. Lift to remove. Figure 27. Location of alignment pen holes 6. To replace, align the fan with the two alignment holes (see A in Figure 27) on the housing.
  • Page 58 Updated July 14, 2008 Figure 28. Location of alignment pen holes 2. Locate the rubber seal ( A in Figure 28) on the housing and near the exhaust fan. 3. Pull to remove. To reinstall: 1. Align the rubber seal with the holes on the chassis, insuring that each cone-shaped protrusion has a matching hole.
  • Page 59: Removing The Spline

    Updated July 14, 2008 Removing the spline To remove the spline: 1. Follow the instructions in “Removing the covers” on page 29 to remove the front bezel and top cover. 2. Follow the instructions in “Removing the top plate” on page 32 to remove the top plate.
  • Page 60: Removing The I/O Modules

    Updated July 14, 2008 Removing the I/O modules To remove the I/O modules: 1. Follow the instructions in “Removing the covers” on page 29 to remove the front bezel and top cover. 2. Follow the instructions in “Removing the top plate” on page 32 to remove the top plate.
  • Page 61: Removing The I/O Module Holders

    Updated July 14, 2008 Removing the I/O module holders To remove the I/O module holders, follow these steps: 1. Follow the steps in “Removing the covers” on page 29 to remove the covers. 2. For wide machines, follow the instructions “Removing the expansion housing” on page 58 to remove the UPS housing.
  • Page 62: Removing The Air Duct (Models 722, 74X, 78X, And C4X)

    Updated July 14, 2008 Removing the air duct (Models 722, 74x, 78x, and C4x) To remove the air duct: 1. Follow the instructions in “Removing the covers” on page 29 to remove the front bezel and top cover. 2. Follow the instructions in “Removing the top plate” on page 32 to remove the top plate.
  • Page 63: Removing The Processor Fan (Models 742, 782 Only)

    Updated July 14, 2008 Removing the processor fan (Models 742, 782 only) Follow these steps to remove and replace the processor fan: 1. Follow the instructions in “Removing the covers” on page 29 to remove the front bezel and top cover. 2.
  • Page 64 Updated July 14, 2008 Figure 34. Heat sink and processor Models 7x1 5. Locate the heat sink latches on each side of the heat sink. 6. Press down to unlock each latch and then lift upward on the heat sink ( M ) to remove.
  • Page 65: Removing The Control Switch Card

    Updated July 14, 2008 Removing the control switch card To remove the control switch card: 1. Follow the instructions in “Removing the covers” on page 29 to remove the front bezel and top cover. Figure 35. Removing the control switch card 2.
  • Page 66: Removing The Power Supply

    Updated July 14, 2008 Removing the power supply To remove the power supply: 1. Follow the instructions in “Removing the covers” on page 29. 2. Follow the instructions in “Removing the top plate” on page 32. Figure 36. Removing the power supply 3.
  • Page 67: Removing The Riser Card

    Updated July 14, 2008 Note: For Models 742 and 782, disconnect the connector from the processor power cable (see A in Figure 37 on page 48). 5. Disconnect all cables. 6. See Figure 36 on page 48. Remove the screws ( Q ) holding the power supply to the housing.
  • Page 68 Updated July 14, 2008 Figure 39. Serial connectors 5. Note the cable routings, and then unplug two serial connectors (if installed) from the left side of the riser card. See A in Figure 39. Figure 40. Removing the I/O card cables SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 69 Updated July 14, 2008 6. Remove the four I/O card cables, if installed. See B in Figure 40 on page 50. Note the locations for other possible connections. Figure 41. Power connector 7. Remove the power connector from the riser card. See C in Figure 41 Chapter 2.
  • Page 70: Dump Switch

    Updated July 14, 2008 Figure 42. Dump switch 8. Unplug the dump switch from the riser card. See D in Figure 42. SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 71 Updated July 14, 2008 Figure 43. Riser card latch Model 7x2 only 9. Release the mechanical latch (see E in Figure 43) retaining the riser card as follows: a. Tilt the riser toward the latch. b. With your hand, unhook the latch. 10.
  • Page 72: Removing The Planar

    Updated July 14, 2008 Removing the planar 1. Follow the instructions in “Removing the covers” on page 29. 2. Follow the instructions in “Removing the top plate” on page 32. 3. Follow the instructions in “Removing the riser card” on page 49 and “Removing the I/O modules”...
  • Page 73: Planar Location

    Updated July 14, 2008 7X (Model 781, 741, C41) 5X (Model 721) Figure 45. Planar location 8. See Figure 45. Locate and remove the screws from the planar board ( D ). Model 721 has five screws. Models 7x2, 74*, and 78* have seven screws. 9.
  • Page 74: Removing The Ups

    Updated July 14, 2008 Removing the UPS Note: This procedure applies to the wide machine feature only. 1. Remove the front bezel by referring to Figure 17 on page 29. 2. Unplug and remove all of the power cords and the serial cable, if installed. Figure 46.
  • Page 75: Removing The Ups

    Updated July 14, 2008 Figure 48. Removing the UPS See Figure 48 and slide the UPS from the expansion housing. 6. To replace the UPS, reverse these procedures and note the following: Note: Correctly reset the UPS configuration switches. See “Configuration switches”...
  • Page 76: Removing The Expansion Housing

    Updated July 14, 2008 Removing the expansion housing 1. Follow the instructions in “Removing the covers” on page 29. 2. Follow the instructions in “Removing the UPS” on page 56. Figure 49. Position of system unit and expansion housing 3. Place the system unit and the expansion housing in the position shown in Figure 49.
  • Page 77 Updated July 14, 2008 Figure 50. Prying the expansion housing latch upward 4. Locate the latch ( A in Figure 50) inside of the power supply housing. Using a screwdriver, pry the latch upward. 5. Push the power supply housing backward from the unit until it unlatches. Note: Before you install the expansion housing, be sure that the latch is flush with the side of the housing, and not bent inward.
  • Page 78: Removing The Ups Battery

    Updated July 14, 2008 Removing the UPS battery 1. Follow the instructions in “Removing the UPS” on page 56. Figure 51. Removing the UPS battery 2. Follow the pictorial directions on connecting the battery to the UPS, noting the exceptions (in bold) below: a.
  • Page 79: Removing The Front Usb Card

    Updated July 14, 2008 Removing the front USB card 1. Follow the instructions in “Removing the covers” on page 29. 2. Follow the instructions in “Removing the top plate” on page 32 3. Follow the instructions in “Removing the hard disk drive” on page 36. 4.
  • Page 80: Removing The Memory Modules

    Updated July 14, 2008 Removing the memory modules 1. Follow the instructions in “Removing the covers” on page 29 to remove the front bezel and top cover. 2. Follow the instructions in “Removing the top plate” on page 32 to remove the top plate.
  • Page 81 Updated July 14, 2008 Figure 54. Replacing the memory modules 2. Touching only the top corners of the memory module, align the connector tabs and press down firmly. The white tabs ( O in Figure 54) on the connector on the planar board will close as the module is inserted.
  • Page 82: Removing The Front Service Housing Components (Wide Models Only)

    Updated July 14, 2008 Removing the front service housing components (wide models only) This section pertains to models with the front service housing option. Removing the system and bezel latches Follow these steps to remove the rear and bezel latches from the 4800 unit: 1.
  • Page 83 Updated July 14, 2008 Figure 56. Removing the bezel latch 6. See Figure 56 and remove the screw holding the bezel latch and remove the latch. 7. Position the new bezel latch downward. 8. Insert and tighten the screw. Chapter 2. Removal and replacement procedures...
  • Page 84: Removing The Pull-Out Handle

    Updated July 14, 2008 Removing the pull-out handle Follow these steps to install the pull-out handle: 1. Set the unit on a flat surface. 2. See Figure 17 on page 29 and follow the steps to remove the front bezel. 3.
  • Page 85: Removing The Cable Guide Arm Assembly

    Updated July 14, 2008 Figure 58. Removing the cable guide To replace: 5. Reverse these procedures to reinstall the cable guide. Removing the cable guide arm assembly 1. Pull the 4800 unit from the front of housing and place on a cart 2.
  • Page 86: Positioning The Cable Guide Arm Assembly

    Updated July 14, 2008 To replace: Figure 59. Positioning the cable guide arm assembly 5. See Figure 59. Fold the cable guide arms so that the screw heads are adjacent to each other. SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 87: Routing The Cables

    Routing the cables Important Ensuring that the cables are neatly routed reduces entanglements and saves space. For ease of installation, IBM recommends that you route the cables in the following order: 1. Power cord 2. Ethernet 3. Cash drawer and other peripheral devices (mouse, keyboard, printer) Follow these instructions to route the cables: 1.
  • Page 88 Updated July 14, 2008 3. For each cable, insert the connector end into the system unit first, then route it through the cable guide. You can close the velcro loop around the cord at this time or later in the cable routing process. Figure 61.
  • Page 89 Updated July 14, 2008 Figure 62. Cable assembly arm with cables securely in place 5. After all cables are routed and properly arranged, close the velcro strips. 6. See Figure 62. Ensure that the cables with cable arm assembly is properly secured by freely moving the arm backward and forward.
  • Page 90 Updated July 14, 2008 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 91: Chapter 3. Problem Determination

    6. If POST does not complete, power OFF the SurePOS 700 and remove any optional adapters and all I/O devices except a single keyboard and display. 7. If POST still fails to complete, see “Problem isolation” on page 74. © Copyright IBM Corp. 2003, 2008...
  • Page 92: Problem Isolation

    Updated July 14, 2008 Problem isolation If the SurePOS 700 fails, follow the procedures that are described in Table 6. If you cannot solve the problem, contact a trained service technician. Table 6. Actions to isolate the cause of a problem Problem Action to perform The power indicator...
  • Page 93: Special Tools Requirements

    Updated July 14, 2008 Special tools requirements You may need to order the following tools, which are not included in the toolkit: v Ethernet wrap plug v Tri-connector (serial and parallel) wrap plug v USB mouse, required for POS Device Diagnostics v PS/2-style or POS keyboard Using the RAID application The Redundant Array of Inexpensive Disks (RAID)
  • Page 94 Updated July 14, 2008 Figure 64. Disk drive failure 2. Determine which hard disk drive has failed by opening the detected hard drive (see Figure 64). In the example, the detected hard drive’s Device Port is 1; therefore, the failed hard drive is located on Device Port 0. 3.
  • Page 95: Replacing And Rebuilding A Hard Drive

    Updated July 14, 2008 Figure 65. Boot up warning 2. During the reboot, a screen appears that displays information on the failing disk. See Figure 65. Note the Device Port number of the failing disk. 3. Power off the machine. 4.
  • Page 96: Example Of The Raid Setup Menu

    Updated July 14, 2008 starts. Figure 66 is an example of the menu. Figure 66. Example of the RAID setup menu SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 97: Chapter 4. Diagnostics And Configuration Settings

    DOS, 4690, Windows, and Linux. Additionally, a hard drive image for a predecessor product will not work properly. Be sure and download the appropriate drivers from the IBM Retail web site: http://www.ibm.com/solutions/retail/store/support. Service and diagnostics The service and diagnostics programs for the SurePOS 720 are available from the Retail Stores Web site at www.ibm.com/solutions/retail/store.
  • Page 98: Saving Settings

    You can save your settings to a file using the CMOS Save Utility and then copy them to other units using the CMOS Restore Utility. These utilities can be downloaded from the IBM Retail Store Solutions Web site at www.ibm.com/ solutions/retail/store Boot device order The boot device order is a setting that you can configure.
  • Page 99: Cmos Jumper And Pin Location By Model

    Updated July 14, 2008 Figure 67. Location of CMOS jumper—Model 741 and 781 Figure 68. Location of CMOS jumper—Model 721 3. See A in Figure 67 or B in Figure 68 to locate your CMOS jumper on the planar. See Table 7 for the correct pins and position to clear your CMOS settings.
  • Page 100 Updated July 14, 2008 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 101: Appendix A. Parts Catalog

    Updated July 14, 2008 Appendix A. Parts catalog This section lists the field replacement unit (FRUs) for the SurePOS 720. © Copyright IBM Corp. 2003, 2008...
  • Page 102: Assembly 1: Models 721, 741 And 781

    Updated July 14, 2008 Assembly 1: Models 721, 741 and 781 See Line Cord Assemblies Storm Gray Iron Gray Litho Gray SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 103 Assembly 1: (continued) Updated July 14, 2008 Asm– Part Index Number Units Description 1– The following cover assemblies include the modesty cover: –1 23K8005 1 Narrow top cover assembly; storm (light) gray color –1 23K8006 1 Narrow top cover assembly; iron (dark) gray color –1 23K8007 1 Wide top cover assembly;...
  • Page 104 1 Cable, serial port (blue connectors) – 23K8033 1 Cable, UPS communication (optional) – 74P4409 1 Cable, UPS power – 21R7525 1 Cable, OEM cash drawer dongle (to be used with non-IBM cash drawers only) SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 105 Updated July 14, 2008 Appendix A. Parts catalog...
  • Page 106: Assembly 2: Models 722, 742, And 782

    Updated July 14, 2008 Assembly 2: Models 722, 742, and 782 See Line Cord Assemblies Storm Gray Iron Gray Litho Gray SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 107 Assembly 2: (continued) Updated July 14, 2008 Asm– Part Description Index Number Units 2– The following cover assemblies include the modesty cover: –1 41A3588 1 Narrow top cover assembly; storm (light) gray color –1 41A3361 1 Narrow top cover assembly; iron (dark) gray color –1 41A3362 1 Narrow top cover assembly;...
  • Page 108 – **The SurePOS 700 UPS batteries are a consumable item and, as such, the customer is responsible for battery replacement. IBM warrants the original UPS battery for 90 days from the ship date to the customer or distributor. Replacement batteries (P/N 23K8052) for the US and Canada can be purchased by calling 1-800-IBM-CALL (1-800-426-2225).
  • Page 109 Assembly 2: (continued) Updated July 14, 2008 Asm– Part Description Index Number Units – 41A3538 1 Cable, I/O module power – 41A3570 1 Cable, I/O module USB 2.0 signal (blue connectors) – 41A3540 1 Cable, I/O module RS-485 signal (blue connectors) –...
  • Page 110: Assembly 3: Slanted I/O Tray

    Updated July 14, 2008 Assembly 3: Slanted I/O tray 5 X2 9 X2 Storm Gray Iron Gray Litho Gray SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 111 Assembly 3: (continued) Updated July 14, 2008 Asm– Part Index Number Units Description 3–1 41A3567 1 Keyboard replacement filler panel, pearl white –1 41A3566 1 Keyboard replacement filler panel, iron (dark) gray –2 30L6322 1 Printer filler/narrow credit card holder, pearl white/storm (light gray –2 41A3547 1 Printer filler/narrow credit card holder, iron (dark) gray...
  • Page 112: Assembly 4: Front Service Assembly

    Updated July 14, 2008 Assembly 4: Front service assembly SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 113 Assembly 4: (continued) Updated July 14, 2008 Asm– Part Index Number Units Description 4–1 42J3148 Housing with modesty cover, iron (dark) gray –1 42J3188 Housing with modesty cover, storm gray –1 42J3189 Housing with modesty cover, litho gray –2 42J3150 Modesty cover, iron (dark) with lanyard –2 42J2446...
  • Page 114: Line Cord Assemblies

    Updated July 14, 2008 Line cord assemblies Table 8. Power cords for all models Part number Length Country 39M5065 2.8M Non-locking Argentina 39M5066 4.3M Argentina, Paraguay, Uraguay 39M5100 4.3M Australia, NZ, Papua, New Guinea 39M5093 4.3M, 220 Volt Bahamas, Barbados, Bermuda, Bolivia, Canada, Cayman Islands, Columbia, Costa Rica, Dominican Rep., El Salvador, Ecuador, Guatemala, Haiti, Honduras, Jamaica, Mexico,...
  • Page 115: Appendix B. Safety Information

    Updated July 14, 2008 Appendix B. Safety information Danger: Before you begin to install this product, read the safety information in IBM Safety Information — Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment.
  • Page 116 Gevaar Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information — Read This First, GA27-4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur.
  • Page 117 Updated July 14, 2008 Vigyázat Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read This First, GA27-4004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.
  • Page 118 Updated July 14, 2008 Peligro Antes de empezar a instalar este producto, lea la información de seguridad en Información de Seguridad—Lea Esto Primero, GA27-4004. Este documento describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos. Varning—livsfara Innan du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta först, GA27-4004.
  • Page 119 Updated July 14, 2008 GA27-4004 GA27-4004 Appendix B. Safety information...
  • Page 120 Updated July 14, 2008 GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 121: Appendix C. Notices

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
  • Page 122 IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.
  • Page 123: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 124: Industry Canada Class A Emission Compliance Statement

    In solch einem Fall ist der Abstand bzw. die Abschirmung zu der industriellen Störquelle zu vergröβern.″ Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den IBM Handbüchern angegeben, zu installieren und zu betreiben. Australia and New Zealand Attention: This is a Class A product.
  • Page 125: Chinese Class A Warning Statement

    Updated July 14, 2008 Chinese Class A warning statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Japanese power line harmonics compliance statement Japanese Voluntary Control Council for Interference (VCCI) statement Attention: This product is a Class A Information Technology Equipment and...
  • Page 126: Taiwanese Class A Warning Statement

    Updated July 14, 2008 Taiwanese Class A warning statement Taiwan contact information IBM Taiwan Product Service Contact Info: IBM Taiwan Corporation 3F, No 7, Song Ren Road, Taipei Taiwan Telephone: 0800-016-888 Cable ferrite requirement All cable ferrites are required to suppress radiated EMI emissions and must not be removed.
  • Page 127: Product Recycling And Disposal

    (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y servicios de devolución de productos en varios países, a fín de ayudar a los propietarios de equipos a reciclar sus productos de TI.
  • Page 128: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM equipment.
  • Page 129: For The European Union

    For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators and power cells includes the cost of the environmental management of their waste.
  • Page 130: Flat Panel Displays

    Trademarks The following are trademarks of International Business Machines Corporation in the United States or other countries, or both: AnyPlace Kiosk(tm) AnyPlace POS Hub(tm) DB2 Universal Database IBM and the IBM logo PS/2 SureMark SurePoint SurePOS Wake on LAN WebSphere Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.
  • Page 131: Appendix D. Intel Software License Agreement (Final, Single User)

    The following agreement covers the Ethernet/PXE software used with Intel chips in Retail Store System products that are distributed by IBM: Important - read before copying, installing or using Do not use or load this software and any associated materials (collectively, the "Software") until you have carefully read the following terms and conditions.
  • Page 132: Limitation Of Liability

    Updated July 14, 2008 Limitation of liability In no event shall Intel or its suppliers be liable for any damages whatsoever (including, without limitation, lost profits, business interruption, or lost information) arising out of the use of or inability to use the software, even if Intel has been advised of the possibility of such damages.
  • Page 133: Index

    RAID during start-up 75 determining the hard drive that failed Korean communications statement 107 clicking on the RAID icon 75 entering RAID during start-up 76 devices, I/O 17 diagnostics and configuration settings 79 © Copyright IBM Corp. 2003, 2008...
  • Page 134 USB connectors 20 support, USB 16 preliminary checklist for testing 73 SurePOS Models 721, 741, and 781 printers cash drawers, autosensing IBM 27 location of printer jumper on I/O card 19 system and driver support 21 voltage 19 system memory 16...
  • Page 135 Updated July 14, 2008 USB DASD,optional 16 USB support 16 video function 15 Index...
  • Page 136 Updated July 14, 2008 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 137: Part Number Index

    30L6216 3–8 23K8014 1–9 30L6217 3–4 23K8014 2–9 30L6218 3–7 23K8015 1–6 30L6230 3–3 23K8017 1–20 30L6240 3–5 23K8018 1–11 30L6320 3– 23K8019 1–11 30L6322 3–2 23K8020 1–10 35P5409 1– 23K8022 1–25 38R4012 2–4 © Copyright IBM Corp. 2003, 2008...
  • Page 138 Updated July 14, 2008 Part Asm– Part Asm– Number Index Page Number Index Page 38R4013 4–9 41A3584 3– 39M5380 2– 41A3586 2–2 39M6989 3– 41A3586 4–7 41A2823 2–14 41A3587 2–2 41A3354 2–2 41A3587 4–7 41A3355 2–2 41A3588 2–1 41A3356 2–2 41A3590 1–...
  • Page 139 Updated July 14, 2008 Part Asm– Number Index Page 42M5891 2–14 42M5892 2–14 42M5898 2–20 42M5899 2–16 42M5900 2–16 42M5901 2–16 42M5902 2–16 42M5910 2– 42M6111 2–13 42M6113 2–13 42M6115 2–13 42M6117 2–8 42M6119 2– 42M6147 2–13 45P6222 1– 45P6222 2–...
  • Page 140 Updated July 14, 2008 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide...
  • Page 141 When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form.
  • Page 142 UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE IBM Corporation Retail Store Solutions Information Development, Dept ZBDA P. O. Box 12195 RESEARCH TRIANGLE PARK NC 27709-9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...
  • Page 144 Updated July 14, 2008 SA27-4329-04...