Wacom CINTIQ 17SX Installation Manual And User's Manual page 37

MACINTOSH-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that
either the driver failed to
load or the tablet
preferences have not yet
been created.
The pen display tablet
works correctly when
initially installed under OS
v10.2.7 or 10.2.8, but fails
to work after restart.
The tablet was not detected at startup. Make sure the USB interface
cable is securely connected and that the power LED on the tablet is
on. If the unit is plugged into a USB hub, make sure the hub is
connected and active. If this does not correct the problem, see
Troubleshooting on page 28.
From the G menu, select A
O
folder. Launch the A
PPLE
V tab. A USB tablet should be displayed by the profiler.
AND OLUMES
If a USB tablet was not found, check the USB tablet cable connection
or try plugging the tablet into a different USB port.
If you are still having problems, open the OS X Disk Utility application
and run R D
EPAIR ISK
not help, contact Wacom for Technical Support. See Technical
Support Options on page 37.
There may be a problem in the
1. Unplug the pen display tablet's USB cable from your computer.
(Be sure to unplug only the USB cable.) Then uninstall the tablet
driver. See Uninstalling the DTU-710 on page 41 for details.
2. Within your computer's OS X S
L folder. Then access folder information by typing
IBRARY
+i.
COMMAND
3. Select and unlock
owner from "system" to "yourself (user's name)". Now lock it
back up, entering you administrator password when prompted.
4. Open the L
IBRARY
.
EXTENSIONS MKEXT
5. Empty the trash.
6. Again select the L
7. Again select and unlock
Then change the owner from "yourself (user's name)" to "system"
and lock it back up.
8. Close the window and restart your computer. When the system
is ready, plug the pen display tablet's USB cable back into your
computer.
Install the pen tablet driver and test the unit. It should work normally
when you restart your computer.
and open the U
PPLICATIONS
S P
YSTEM ROFILER
P from the F
ERMISSIONS
.
KEXT CACHE
folder, select (highlight) the
YSTEM
&
OWNERSHIP PERMISSIONS
folder. Delete the
EXTENSIONS
files.
folder and access the folder information.
IBRARY
&
OWNERSHIP
TILITIES
and select the D
EVICES
A tab. If this does
IRST ID
file.
. Then change the
.
KEXTCACHE
.
PERMISSIONS
TROUBLESHOOTING
Page 35
and