Problems With Your Tape Drive - HP C5644A - SureStore Travan T4i Tape Drive User Manual

Troubleshooting
Things to Try First

Problems with Your Tape Drive

Problem
The tape drive does
not power up.
(The light does not
come on.)
You cannot back up
or restore.
5-4
Possible Cause
The power cable may not be connected to
the tape drive properly.
Proper precautions were not taken to
prevent damage by static electricity
during installation.
The driver software for the tape drive may
not be properly installed.
The SCSI connection may be loose.
The SCSI bus may not be properly
terminated.
The appropriate ASPI driver for your
SCSI controller may not be installed.
Potential Solution
Can you hear the tape move when a
cartridge is inserted? If not, check the
power connection to the tape drive. If it is
properly connected, the device has
probably failed. Call for service.
If the tape drive has been damaged by
static, call for service.
Check that a driver has been installed that
supports both your HP SureStore T4
drive and your backup software. If not,
install the appropriate driver. If so,
reinstall the HP SureStore T4 driver
software.
Check that all expansion boards are fully
seated and the SCSI cable is connected
properly. Run TapeAssure to ascertain
whether the SCSI board is installed and
functioning properly.
Check that the SCSI termination is
installed and secure. The SCSI bus must
be terminated at both ends and only at the
ends. Most internal cables will have a
terminator plug on the end of the cable
farthest from the SCSI controller. If there
are no external devices, the SCSI bus
must be terminated on the SCSI host
adapter or motherboard. If there are
external devices, the last device in the
external chain must be terminated
properly.
When you boot up the computer, check
for error messages that refer to SCSI
devices or ASPI drivers. Verify that the
correct ASPI driver for your SCSI
controller is installed. Run TapeAssure to
ascertain whether the SCSI board is
installed and functioning properly.