Warranty - HP C5644A - SureStore Travan T4i Tape Drive User Manual

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Warranty

Warranty
This warranty gives you specific legal rights. You may also have other rights which
vary according to where you are located.
Hewlett-Packard warrants its HP SureStore Tape products against defects in materials
and workmanship for a period of two years, either from the date of delivery or, where
the purchase price includes installation by Hewlett-Packard, from the date of
installation. If a new internal HP SureStore Tape drive is installed on an HP computer
system, the tape drive warranty is automatically upgraded to the system warranty.
During the first two years, the 24-hour Express Exchange
receive a replacement unit by next-day delivery upon verification of a faulty tape drive.
Hewlett-Packard will, at its option, either repair or replace products that prove to be
defective. Should Hewlett-Packard be unable to repair or replace the product within a
reasonable period of time, a refund of the purchase price may be given upon return of
the product.
Exclusions
The warranty on your HP SureStore tape drive does not apply to defects resulting from:


Improper or inadequate maintenance by the customer


Customer-supplied software or interfaces


Unauthorized modification or misuse


Operation outside the environmental specifications for the product


Use of unsupported media


Improper site preparation and maintenance
If you choose not to use Express Exchange, your HP SureStore tape drive must be
serviced by one of the authorized repair depots within the country in which it was
originally purchased. You must prepay shipping charges (together with all duty and
taxes) for products returned for service. Except for products returned to you from
another country, Hewlett-Packard will pay for return of products to you. If the drive is
repaired by an authorized dealer, you will need to negotiate the method and cost of
returning the drive with the dealer.
Limitations
Any implied warranty of merchantability or fitness is limited to the two-year duration
of this written warranty. Some states or provinces do not allow limitations on how long
an implied warranty lasts, so limitations or exclusions may not apply to you.
1. Please note that 24-hour Express Exchange is not available in all countries.
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