Related Manuals for HP C5644A - SureStore Travan T4i Tape Drive
Summary of Contents for HP C5644A - SureStore Travan T4i Tape Drive
- Page 1 English: C5644-90943 SureStore Models T4i, T4e User’s Guide Front Cover (Replace with Colour Cover Artwork)
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Page 2: Product Details
Product Details Note your tape drive details here so you can find them easily when you need them. Model name: HP SureStore T4_ Product number: Serial number: Date purchased/installed: SCSI ID: Inside Front Cover... - Page 3 HP SureStore T4 User’s Guide...
- Page 4 All rights are reserved. No part of this document may be photo- copied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Company. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential...
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Page 5: Table Of Contents
Contents Preparing for Installation Your New HP SureStore T4 Tape Drive 1-2 Before You Start 1-2 Internal Drives 1-3 Check the Contents of the Box 1-3 Installation Overview 1-4 External Drives 1-5 Check the Contents of the Box 1-5 Installation Overview 1-6 Checking System Prerequisites 1-7 Hardware Requirements 1-7 Operating System Requirements 1-8... - Page 6 Contents Caring for Your Tape Drive Care of the Tape Drive 4-2 Choosing Tapes for Your Tape Drive 4-3 Erasing Tapes 4-3 Inserting and Removing Tape Cartridges 4-4 Write-Protecting a Tape Cartridge 4-6 Caring for Your Tape Cartridges 4-7 Operating Conditions 4-7 Storing Tape Cartridges 4-7 Troubleshooting Save Yourself a Call 5-2...
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Page 7: Preparing For Installation
Preparing for Installation This chapter provides an overview of the installation process and tells you what you will need before installing the HP SureStore T4 tape drive. -
Page 8: Your New Hp Surestore T4 Tape Drive
Preparing for Installation Your New HP SureStore T4 Tape Drive Your New HP SureStore T4 Tape Drive The HP SureStore T4 tape drive provides reliable data protection at an affordable price. The HP SureStore T4 integrates easily into your small network server, peer-to-peer network, or desktop computer. -
Page 9: Internal Drives
Preparing for Installation Internal Drives Internal Drives Check the Contents of the Box Check each item that came in the HP SureStore T4 box to make sure you have everything you need. Take a moment now to write the model name (T4i), product number (C5644C), and serial number (look inside the tape door) of your tape drive on the inside front cover of the User’s Guide. -
Page 10: Installation Overview
Preparing for Installation Internal Drives Installation Overview Installing the HP SureStore T4 tape drive is a simple procedure requiring no special skills, providing that your system meets the prerequisites and you have the right tools. The hardware installation process should take less than an hour. See “Checking System Prerequisites”... -
Page 11: External Drives
Preparing for Installation External Drives External Drives Check the Contents of the Box Check each item that came in the HP SureStore T4 box to make sure you have everything you need. Take a moment now to write the model name (T4e), product number (C5645B), and serial number (look inside the tape door) of your tape drive on the inside front cover of the User’s Guide. -
Page 12: Installation Overview
Preparing for Installation External Drives Installation Overview Installing the HP SureStore T4 tape drive is a simple procedure requiring no special skills, providing that your system meets the prerequisites. The hardware installation process should take about 15 minutes. See “Checking System Prerequisites” on page 1-7. Check System •... -
Page 13: Checking System Prerequisites
Preparing for Installation Checking System Prerequisites Checking System Prerequisites Before you install your HP SureStore T4 tape drive on your computer, make sure that you have all the necessary hardware and information you will need. Hardware Requirements To install the HP SureStore T4 tape drive, your computer must be a 386-, 486-, or Pentium-based computer that has: A properly installed SCSI host adapter (or a SCSI controller on the motherboard) with the appropriate Advanced SCSI Programming Interface (ASPI) driver... -
Page 14: Operating System Requirements
Preparing for Installation Checking System Prerequisites Operating System Requirements The HP SureStore T4 tape drive is compatible with the following operating systems: Novell NetWare (v3.12 and 4.11) Microsoft Windows NT (v3.51 and 4.0) Microsoft Windows 95 Microsoft Windows (v3.1 and 3.11) DOS 5.0 or higher SCO UNIX Open Desktop 3 (3.2v4.2) and OpenServer 5 (3.2v5.02) You can also use your HP SureStore T4 with many other operating systems, but third-... -
Page 15: Planning The Scsi Bus
Preparing for Installation Planning the SCSI Bus Planning the SCSI Bus The SCSI controller in your computer links the computer to your tape drive and possibly other devices through the SCSI bus. If you have other SCSI devices in addition to the tape drive, you need to decide where the tape drive will go in relation to the other devices. -
Page 16: What Next
Preparing for Installation What Next? What Next? If your computer has all the hardware and software it needs to support the tape drive, you are ready to start installing the drive. If your drive is internal, go to Chapter 2. If your drive is external, go to Chapter 3. -
Page 17: Installing An Internal Tape Drive
Installing an Internal Tape Drive This chapter provides directions for installing an HP SureStore T4i drive in your computer. The entire hardware installation process should take about an hour. -
Page 18: Overview Of The Installation Process
Installing an Internal Tape Drive Overview of the Installation Process Overview of the Installation Process There are four major steps in the installation process: Preparing the computer by shutting down all applications, turning off the power, removing the cover, and checking for cables and mounting hardware. Preparing the tape drive by checking the SCSI ID (and changing it if necessary) and attaching any mounting hardware (tray or rails) that may be needed. -
Page 19: Tools You May Need
Installing an Internal Tape Drive Tools You May Need Tools You May Need You may need the following tools to complete the installation: A medium-size Phillips screwdriver A medium-size flat-bladed screwdriver (if your computer uses slotted screws) A Torx screwdriver (if your computer uses Torx screws) Needle-nose pliers A grounding mat or wrist strap (optional but recommended) Preparing the Computer... - Page 20 Installing an Internal Tape Drive Preparing the Computer 4 Determine whether you need another SCSI cable. If your SCSI controller has a ribbon cable attached to it and there is an unused connector, you will not need another SCSI cable. Go to step 5. If your SCSI controller does not have a cable attached to it, you will need a new SCSI cable.
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Page 21: Preparing The Tape Drive
Installing an Internal Tape Drive Preparing the Tape Drive Preparing the Tape Drive To prepare the tape drive for installation, you need to make sure that it has the correct SCSI ID and termination settings. Each SCSI device requires a unique SCSI ID. You need to change the tape drive’s default SCSI ID setting of 4 only if the computer already has a device with ID 4. - Page 22 Installing an Internal Tape Drive Preparing the Tape Drive 3 Determine whether the tape drive should be terminated or unterminated. • If the tape drive is the last device or the only device on the internal SCSI bus and the computer’s SCSI ribbon cable has no active termination, the tape drive’s terminating resistors should remain in place.
- Page 23 Installing an Internal Tape Drive Preparing the Tape Drive 4 If your computer requires special rails or other hardware to install the tape drive, mount them on the tape drive in this step. Many computers require no special mounting hardware, however. If other devices in your computer are not mounted with special rails or tray, proceed with the next section, “Installing the Tape Drive in the Bay”...
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Page 24: Installing The Tape Drive In The Bay
Installing an Internal Tape Drive Installing the Tape Drive in the Bay Installing the Tape Drive in the Bay 1 Slide the tape drive into the open bay. (See figure 2.6.) If your computer uses rails, align them with the slots or fittings in the bay. Do not secure the drive with screws at this point because you may have to move the drive a bit to get the cables into place. - Page 25 Installing an Internal Tape Drive Installing the Tape Drive in the Bay Figure 2.7 SCSI cable connections Terminator block Other internal SCSI devices Tape drive SCSI cable Connection to SCSI controller 3 Plug one of the computer’s power cables into the back of the tape drive. (See figure 2.8.) Align the beveled edges of the computer’s power connector with the beveled edges of the drive’s connector.
- Page 26 Installing an Internal Tape Drive Installing the Tape Drive in the Bay 4 Secure the tape drive in the bay. Position the drive so its face plate is aligned with the front of the computer. Other installed devices should give you an idea of positioning. Align the screw holes in the drive’s mounting hardware with the holes in the drive bay.
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Page 27: Verifying The Installation
Installing an Internal Tape Drive Verifying the Installation Figure 2.10 Fixing the tape drive in a chassis-mount system 5 Reconnect any internal cables you may have removed from other devices and check that no cables or boards were knocked loose during installation. 6 If your computer’s cover uses blank plates over empty bays, remove the plate that corresponds to the new tape drive’s position. -
Page 28: What Next
Installing an Internal Tape Drive What Next? 2 Install TapeAssure using the setup program on the HP SureStore Tape CD-ROM. In Windows NT, you can install TapeAssure directly on the server. In NetWare, you will need to install TapeAssure on the server from a client workstation running Windows 95. -
Page 29: Installing An External Tape Drive
Installing an External Tape Drive This chapter provides directions for installing an HP SureStore T4e drive in your computer. The hardware installation process should take about 15 minutes. -
Page 30: Overview Of The Installation Process
Installing an External Tape Drive Overview of the Installation Process Overview of the Installation Process There are four major steps in the installation process: Preparing the tape drive by checking the SCSI ID and termination requirements (and changing them if necessary). Preparing the computer by shutting down all applications and turning off the power. - Page 31 Installing an External Tape Drive Preparing the Tape Drive Preparing the Tape Drive To prepare the tape drive for installation, you need to make sure that it has the correct SCSI ID and termination settings. Each SCSI device requires a unique SCSI ID. You need to change the tape drive’s default SCSI ID setting of 4 only if the computer already has a device with ID 4.
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Page 32: Preparing The Tape Drive
Installing an External Tape Drive Preparing the Tape Drive 3 Determine whether the tape drive should be terminated or unterminated. Is the tape drive the only device on the SCSI bus? • If yes, attach the tape drive’s terminator block to one of the SCSI connectors on the back of the tape drive, as shown in figure 3.3. -
Page 33: Installing The Tape Drive
Installing an External Tape Drive Installing the Tape Drive Installing the Tape Drive 1 Perform a normal system shutdown and turn off the computer and any connected peripherals. Disconnect the power cable from the outlet. 2 (Optional.) To save space on your desk, attach the two plastic stands that came with your tape drive to the edge of the tape drive that is adjacent to the drive’s power plug, as shown in figure 3.4. - Page 34 Installing an External Tape Drive Installing the Tape Drive 3 Attach one end of the SCSI cable to one of the connectors on the back of the tape drive (it does not matter which connector you use). Press the clips on the sides of the connector as you attach it, then release the clips, making sure that the cable is securely attached.
- Page 35 Installing an External Tape Drive Installing the Tape Drive 5 Connect the power supply to the power connector on the back of the tape drive, with the arrow on the cable end facing up, as shown in figure 3.6. 6 Connect the power cord to the power supply and then to a wall outlet or power strip, as shown in figure 3.6.
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Page 36: Verifying The Installation
Installing an External Tape Drive Verifying the Installation Verifying the Installation Once you have installed the tape drive hardware, you should verify that it is functioning properly before you store your valuable data. The TapeAssure software on the HP SureStore Tape CD-ROM will perform a series of tests on the tape drive to verify that it has been properly installed and provide guidance on what to do if there is a problem. -
Page 37: Caring For Your Tape Drive
Caring for Your Tape Drive This chapter provides information about caring for your HP SureStore T4 tape drive and its cartridge tapes. -
Page 38: Care Of The Tape Drive
Caring for Your Tape Drive Care of the Tape Drive Care of the Tape Drive The HP SureStore T4 tape drive is simple to care for. No routine cleaning or maintenance is required. Take note of the following cautions, however. Do not clean the tape drive’s read-write head. -
Page 39: Choosing Tapes For Your Tape Drive
Caring for Your Tape Drive Choosing Tapes for Your Tape Drive Choosing Tapes for Your Tape Drive Your HP SureStore T4 tape drive is compatible with several types of tape cartridge: High-capacity Travan 4 (TR-4) mini-cartridge (QIC-3095 format), one of which is supplied with the tape drive. -
Page 40: Inserting And Removing Tape Cartridges
Caring for Your Tape Drive Inserting and Removing Tape Cartridges Inserting and Removing Tape Cartridges To insert a tape cartridge into your drive: 1 Hold the tape cartridge with the metal base plate down and the tape window facing the drive, as shown in figure 4.1. - Page 41 Caring for Your Tape Drive Inserting and Removing Tape Cartridges Figure 4.2 Travan TR-4 or Colorado 5 GB cartridge Approximately 25 mm (1 inch) of the cartridge extends out of the drive when fully inserted. The wider Travan TR-4 or Colorado 5 GB mini-cartridge spans the entire width of the drive’s opening.
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Page 42: Write-Protecting A Tape Cartridge
Caring for Your Tape Drive Write-Protecting a Tape Cartridge Write-Protecting a Tape Cartridge If you write-protect a tape cartridge, the tape drive can only read data from the tape, not write to it. Use this setting to protect data on the tape cartridge from being erased or overwritten, for example, when you are restoring files from tape. -
Page 43: Caring For Your Tape Cartridges
Caring for Your Tape Drive Caring for Your Tape Cartridges Caring for Your Tape Cartridges Your data is valuable. Treat cartridges with respect so that they provide you with the security you need. Follow these guidelines for handling tape cartridges: Do not open the tape door unnecessarily. - Page 44 Caring for Your Tape Drive Caring for Your Tape Cartridges...
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Page 45: Troubleshooting
Troubleshooting This chapter introduces you to some troubleshooting techniques you can try if you have a problem with your tape drive after installation. -
Page 46: Save Yourself A Call
Troubleshooting Save Yourself a Call Save Yourself a Call If you experience difficulties with your HP SureStore T4 tape drive, this chapter provides a few suggestions that may help you solve the problem yourself. It may sound intimidating to troubleshoot your own machine, but these procedures are simple and take only a few minutes. -
Page 47: Things To Try First
Troubleshooting Things to Try First Things to Try First The first step in problem-solving is establishing whether the problem lies with the tape, the drive, the host computer and its connections, or with the way the system is being operated. If none of the following advice helps you to solve the problem, call for service. -
Page 48: Problems With Your Tape Drive
Troubleshooting Things to Try First Problems with Your Tape Drive Problem Possible Cause Potential Solution The tape drive does The power cable may not be connected to Can you hear the tape move when a not power up. the tape drive properly. cartridge is inserted? If not, check the (The light does not power connection to the tape drive. - Page 49 Troubleshooting Things to Try First Problem Possible Cause Potential Solution You cannot back up The tape drive’s SCSI ID may conflict Check that the tape drive SCSI ID is not or restore. with another device. the same as that of any other device attached to the same SCSI controller.You can run TapeAssure to check the SCSI IDs of attached devices.
- Page 50 Troubleshooting Things to Try First...
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Page 51: Product Specifications And Ordering Information
Appendix A Product Specifications and Ordering Information This chapter provides the technical specifications for the HP SureStore T4 tape drive and lists part numbers for compatible tape cartridges, SCSI cables, and accessories. -
Page 52: Interface
Product Specifications and Ordering Information Interface SCSI-2 Backup Speed Data transfer rate Sustained: 514 KB/second Burst: 3 MB/second Tape speed Read-write: 79 ips Search/rewind: 120 ips Load time: 30 seconds Retension time: 740-foot tape, 150 seconds 400-foot tape, 81 seconds Tape Format Format: QIC-3095 Media:... -
Page 53: Reliability Specifications
Product Specifications and Ordering Information Reliability Specifications Hard error rate: <1 in 10 bits read with Reed-Solomon ECC Predicted mean time between failures: Internal: 250,000 hours External: 200,000 hours Power Requirements 100-240 VAC, 50/60 Hz, 1.0A 5V ±5%, 1.2A 12V ±10%, 0.2A Physical Specifications Internal: Dimensions: 43 mm H x 149 mm W x 200 mm D (1.69 in x 5.86 in x 7.87 in) -
Page 54: Ordering Information
Product Specifications and Ordering Information Ordering Information Ordering Information The following HP products are recommended for use with the HP SureStore T4 tape drive. They can be ordered from your HP dealer or sales office. Recommended Tape Cartridges and Compatibility Part No Product Colorado... -
Page 55: Customer Support
Appendix B Customer Support This appendix describes Hewlett-Packard's tape drive warranty, service and support arrangements, and how to contact HP Customer Support. -
Page 56: Warranty
Except for products returned to you from another country, Hewlett-Packard will pay for return of products to you. If the drive is repaired by an authorized dealer, you will need to negotiate the method and cost of returning the drive with the dealer. -
Page 57: Service And Support
Customer Support Service and Support Service and Support Hewlett-Packard and its authorized dealers stand behind the HP product you have purchased. Note Before calling for service or support: Check that your drive is installed correctly. Check the troubleshooting advice in this User’s Guide and in the documentation that came with your computer, the host adapter, and your backup software. - Page 58 Customer Support Service and Support HP Service Agreements HP offers a number of service agreements to meet your needs. Contact your local dealer or local HP office for further information. Returning your HP SureStore Tape Drive HP SureStore Tape products come with a 24-hour Express Exchange warranty. When returning a drive, refer to the list below for the correct telephone number for your area.
- Page 59 Customer Support Service and Support Worldwide Online Services HP offers electronic services that give you a fast, interactive way to access information and help on set-up, configuration, installation and operation of your product. The online services are available on the World Wide Web and FTP, as well as the country- specific resources listed later in this section.
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Page 60: Contacting Customer Support
Customer Support Contacting Customer Support Contacting Customer Support North and South America Mailing Address: HP SureStore Technical Support 815 14th Street SW, Bldg. E Loveland, CO 80537 USA Internet E-mail: To send messages to HP SureStore technical support: Colorado_Support@HP-Loveland-om10.om.hp.com Messages are usually answered within 48 hours. QuickFAX Faxback Service: Automated system to request product information or technical support documents to be faxed to you. - Page 61 Customer Support Contacting Customer Support Europe Mailing Address: Hewlett-Packard Nederland B.V. European Customer Support Center P.O. Box 58144 1040 HC Amsterdam The Netherlands America Online/Bertelsmann: Available in France, Germany, and the UK. Address: HP CompuServe: Available in the UK, France, Belgium, Germany, Switzerland, and Austria.
- Page 62 Customer Support Contacting Customer Support Bulletin Board: Download software, firmware and support documents; leave messages for technical support. Telephone: +31 (495) 546 909 Settings: 8,1,N, 2, 400 to 28,800 baud Telephone Support: Hours of Operation: Monday – Friday 8:30 – 17:00 (Central European time) No charge for technical support during the warranty period;...
- Page 63 Customer Support Contacting Customer Support Australia Bulletin Board: Download software, firmware and support documents, and leave messages for technical support. Telephone: (03) 9890 0276 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. Telephone: (03) 9272 2627 Fax Machine: Faxes are answered within 24 hours.
- Page 64 Customer Support Contacting Customer Support Hong Kong Telephone Support: 800 7729 Indonesia Telephone Support: (65) 271-3337 Japan World Wide Web: Information from HP Japan http://www.jpn.hp.com HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge.
- Page 65 Customer Support Contacting Customer Support Korea Mailing Address: Hewlett Packard Customer Support Center 1F, Yongsan Electronic Office 16-58, Hangangro 3-ga, Yongsan-gu, Seoul, Korea FTP Site: Download software and firmware files, as well as technical newsletters for dealers directly from the internet. IP Address (NT Server): 15.32.11.50 Remote access telephone number: (02) 3270-0808 Bulletin Board:...
- Page 66 Telephone: (09) 356 6640 Philippines Telephone Support: (65) 271-3337 Singapore Mailing Address: Hewlett-Packard Far East (Pte) Ltd. 438 Alexandra Road #07-01/04 Alexandra Point Singapore 119958 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge.
- Page 67 Customer Support Contacting Customer Support Fax Machine: Faxes are answered within 48 hours. Fax Number: (65) 278-9225 Telephone Support: Hours of Operation: Monday – Friday, 9:00 – 17:00 Telephone: (65) 271-5300 Taiwan (ROC) Mailing Address: Hewlett Packard Customer Support Center 8F, 337, Fu-Hsing North Road, Taipei 104, Taiwan, R.O.C.
- Page 68 Customer Support Contacting Customer Support B-14...
- Page 69 Index electromagnetic interference Colorado Backup encoding method accessories technical support environmental conditions, prob- acclimatizing tapes compression lems with 1-9, 3-4, A- active termination 4-3, 4-5 compression software Erase utility B-5, B-7 CompuServe erasing tapes addresses, customer support computer error correction B-5, B-7 America Online does not boot up...
- Page 70 overview of internal included with drive prerequisites operating system, new required for mounting 2-3, 3-2 1-8, 2-12, 3-8 tools required operation light README file interface specification ordering information read-write head, no cleaning re- 1-8, B-5 internet out-of-warranty service quired read-write operations, data loss jumpers, SCSI ID packaging for shipment Reed-Solomon error correction...
- Page 71 4, 5-5 planning the bus temperature and humidity 1-2, required software data compression ranges 1-7, 1-9 SCSI controller write-protecting checking for South American support num- tape door on motherboard bers tape drive SCSI host adapter specifications cannot back up or restore BIOS physical installing a second...
- Page 72 2-12, 3-8 active vs. passive write-to-tape test problems with termination, external SCSI bus terminator block terminator block, attaching 2-11, 3-8 testing installation tools needed tools needed for installation TR-4 cartridge TR-4 tape cartridge inserting 4-3, 5- tracking reference points transfer rate Travan cartridge.
- Page 73 Manufacturer’s Name: turning the equipment off and on, you are Hewlett-Packard Company encouraged to try to correct the interference by one Loveland Tape Operations Division or more of the following measures: Manufacturer’s Address:...
- Page 74 Japanese VCCI Statement (External Tape Drives Only) [This apparatus is Class B Information Technology Equipment, based on the rules of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Although designed for use in residential areas, radio interference may be caused when used near a radio or TV receiver. Read the instructions for correct operation.] User’s manual statement for VCCI class B product [This equipment is in the Class B category information technology equipment based on the rules of...
- Page 75 Canadian Standards Association TUV (Internal Tape Drives Only) Information Statement This equipment must only be supplied by a Safety- (Internal Tape Drives Only) Extra-Low Voltage (secondary circuit in accordance with DIN VDE 0805. During INSTRUCTION TO USER: incorporation of the equipment, all requirements of DIN VDE 0805 must be observed and obeyed.