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HP C5658A - SureStore DLT 70e Tape Drive User Manual

Internal/external tape drive.
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HP
SureStore DLT
Internal/External Tape Drive
User's Guide
DLT 40i/e, DLT 70i/e, DLT 80i/e

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   Summary of Contents for HP C5658A - SureStore DLT 70e Tape Drive

  • Page 1

    SureStore DLT Internal/External Tape Drive User’s Guide DLT 40i/e, DLT 70i/e, DLT 80i/e...

  • Page 2

    HP SureStore DLT Installation Guiden (Internal Drives) Internal Drives—Installation Overview Refer to: Before you start: page 1-2 Check the packing list inside this guide. Check system prerequisites. Step 1: Check the drive’s SCSI ID page 1-5 Check the tape drive’s SCSI ID. If necessary change it from the default of 5 by setting jumpers on the side of the drive.

  • Page 3: Product Details

    The DLTtape logo is a trademark of Quantum Hewlett-Packard Limited. Corporation in the U.S. and other countries Hewlett-Packard shall not be liable for errors Windows ® is a U.S. registered trademark of contained herein or for incidental or consequential...

  • Page 4: Table Of Contents

    Contents Internal Drives—Installation Overview inside front cover 1 Installing Your Internal Drive Before You Start 1-2 Registering Your Tape Drive 1-4 Step 1: Check the Drive’s SCSI ID 1-5 Step 2: Attach Local Language Labels if Necessary 1-7 Step 3: Prepare the Mounting Bay 1-8 Step 4: Attach Mounting Rails or Tray (if required) 1-8 Step 5: Install the Drive 1-9 Step 6: Attach Power and SCSI Cables 1-10...

  • Page 5

    If the Self-Test Fails 6-2 Other Problems 6-3 7 Product Specifications and Ordering Information Product Specification A-2 Ordering Information A-5 8 Customer Support Warranty B-2 Hewlett-Packard Year 2000 Warranty B-3 Service and Support B-3 Contacting Customer Support B-5 Index Regulatory Information Installation Overview—External Drives...

  • Page 6: Installing Your Internal Drive

    Installing Your Internal Drive This chapter describes how to install an internal HP SureStore DLT drive. • HP SureStore DLT 40i • HP SureStore DLT 70i • HP SureStore DLT 80i Note For an overview of the installation process, see inside the front cover.

  • Page 7: Before You Start

    Installing Your Internal Drive Before You Start Before You Start Check the Contents of the Box Unpack the box containing the drive and identify the following items: DLTtapeIV™ HP SureStore DLT™ drive cartridge Cleaning cartridge Compaq rails User’s Guide with screws (Please discard unused languages in recycling bin)

  • Page 8

    A properly installed and configured SCSI host adapter (SCSI-2 or SCSI-3 compliant) For optimal performance, Hewlett-Packard recommends that your DLT drive is placed on a dedicated SCSI bus. If this means you need to install a new host adapter, contact your supplier. Many host adapters are available, and your supplier will tell you which are suitable for HP SureStore DLT drives.

  • Page 9: Registering Your Tape Drive

    Installing Your Internal Drive Registering Your Tape Drive Registering Your Tape Drive You must register with HP to ensure that you benefit from the full 3-year warranty period. The second and third years of warranty are subject to registration within 30 days. You can register electronically on the internet or you can use the Warranty Registration card that is provided with your drive.

  • Page 10: Step 1: Check The Drive's Scsi Id

    Step 1: Check the Drive’s SCSI ID Step 1: Check the Drive’s SCSI ID Note For optimal performance, Hewlett-Packard recommends that your DLT drive be installed on a dedicated SCSI bus. This is shown in figure 1.8. Your HP SureStore DLT drive is shipped with a default SCSI ID of 5, but it can be assigned any unused ID.

  • Page 11

    Installing Your Internal Drive Step 1: Check the Drive’s SCSI ID If you need a different SCSI ID, you must set it by using jumpers on a set of pins at the side of the drive as shown in figure 1.1. There should be no jumpers on the block when you receive the drive.

  • Page 12: Step 2: Attach Local Language Labels If Necessary

    Installing Your Internal Drive Step 2: Attach Local Language Labels if Necessary To select another ID, refer to figure 1.3: Place a jumper across the left-most pins (Remote ID Present), to tell the host to read the ID from the pins. Set the ID you want on the pins as shown in figure 1.3.

  • Page 13: Step 3: Prepare The Mounting Bay

    Installing Your Internal Drive Step 3: Prepare the Mounting Bay Step 3: Prepare the Mounting Bay Take the following steps to install the tape drive into your computer. Caution To avoid damaging the computer, ensure that it is powered off before you install the drive.

  • Page 14: Step 5: Install The Drive

    Installing Your Internal Drive Step 5: Install the Drive Figure 1.5 Attaching the tray to the drive Position 1: With the fixing screws in the frontmost holes, the front of the drive protrudes from the front of the cabinet. Use position 1 if there is there is not enough depth in the cabinet for position 2.

  • Page 15: Step 6: Attach Power And Scsi Cables

    Installing Your Internal Drive Step 6: Attach Power and SCSI Cables Step 6: Attach Power and SCSI Cables a Attach a spare power cable from the computer’s internal power supply to the rear of the tape drive, as shown in figure 1.6. Figure 1.6 Attaching the power cable and SCSI cable HP SureStore DLT 40i Rear of drive...

  • Page 16

    Installing Your Internal Drive Step 6: Attach Power and SCSI Cables Attaching the 50-Pin to 68-Pin Adapter (DLT 40i drives only) The DLT 40i drive has a 50-pin narrow SCSI connector. If your computer uses wide SCSI, you will need a cable or adapter that enables you to connect a narrow SCSI device (50 pins) into the wide SCSI bus (68 pins).

  • Page 17: Step 7: Secure The Drive

    Installing Your Internal Drive Step 7: Secure the Drive Step 7: Secure the Drive a Secure the tape drive to the computer using the screws you removed in step 3d. b Replace the cover on the computer and reconnect the power cables. On Completion Verify the Installation Note If you are installing the drive in a UNIX system, go now to the UNIX...

  • Page 18: What Next

    Installing Your Internal Drive What Next? Install Backup Software and Driver Note If you are installing the drive in a UNIX system, go to the UNIX Configuration Guide to configure your system to support the drive and to verify the installation. Before you can use the tape drive, you will need a backup application with driver software that supports your tape drive model.

  • Page 19

    Installing Your Internal Drive What Next? 1-14...

  • Page 20: Installing An External Drive

    Installing an External Drive This chapter describes how to install an external HP SureStore DLT drive. • HP SureStore DLT 40e • HP SureStore DLT 70e • HP SureStore DLT 80e Note For an overview of the installation process, see inside the back cover.

  • Page 21: Before You Start

    Front panel labels in different languages If any items appear to be missing or damaged, contact your supplier or the delivery company. * Hewlett-Packard supplies the correct power cable for each country. Your power cable may differ from the illustration.

  • Page 22

    A properly installed and configured SCSI host adapter (SCSI-2 or SCSI-3 compliant). For optimal performance, Hewlett-Packard recommends that your DLT drive is placed on a dedicated SCSI bus. If this means you need to install a new host adapter, contact your supplier. Many host adapters are available, and your supplier will tell you which are suitable for HP SureStore DLT drives.

  • Page 23

    Installing an External Drive Before You Start Backup software that supports your tape drive. Replica Backup for Single Server is included with the drive. Check with your supplier for backup applications compatible with your tape drive and operating system. Select a Site for the Drive You need to find a firm flat surface on which to place the drive.

  • Page 24: Step 1: Check The Drive's Scsi Id

    Installing an External Drive Step 1: Check the Drive’s SCSI ID Step 1: Check the Drive’s SCSI ID Note For optimal performance, Hewlett-Packard recommends that you install your DLT drive on a dedicated SCSI bus. This arrangement is shown in figure 2.1.

  • Page 25

    Installing an External Drive Step 1: Check the Drive’s SCSI ID If you follow this recommendation, the following points apply: • You can leave the SCSI ID at 5 (the default). • You must attach the SCSI terminator to one of the SCSI connectors on the rear of the drive.

  • Page 26

    Installing an External Drive Step 1: Check the Drive’s SCSI ID Figure 2.2 Rear panel of an HP SureStore DLT 40e and 70e drives Power switch SCSI ID SCSI connector 1 SCSI connector 2 with terminator fitted Note: HP SureStore DLT 70e drives have 68-pin thumb-screw Power SCSI connectors, not the 50-pin connectors shown here.

  • Page 27: Step 2: Attach Local Language Labels If Necessary

    Installing an External Drive Step 2: Attach Local Language Labels if Necessary Step 2: Attach Local Language Labels if Necessary A set of labels for the front panel in several different languages is provided with the drive. Identify those with your local language, peel them from the backing paper and stick them firmly to the front panel of the drive over the English-language labels.

  • Page 28: Step 5: Connect The Power Cable

    Installing an External Drive Step 5: Connect the Power Cable Notes HP SureStore DLT 40e only: If you are installing the drive on a system that has a 68-pin wide SCSI connector, use the 68-pin to 50-pin cable provided with the drive. This incorporates active termination so that the unused lines are properly terminated.

  • Page 29: On Completion

    Installing an External Drive On Completion: 4 Reconnect the computer and any other peripherals to the outlet. Note When you power on the system, make sure you power on the DLT drive first, otherwise the computer will not detect it. On Completion: Verify the Installation Note If you are installing the drive on a UNIX system, go now to the UNIX...

  • Page 30: Registering Your Tape Drive

    Installing an External Drive Registering Your Tape Drive Install Backup Software and Driver Note If you are installing the drive on a UNIX system, go to the UNIX Configuration Guide to configure your system to support the drive and to verify the installation.

  • Page 31: What Next

    Installing an External Drive What Next? What Next? For Windows systems, if the tape drive has passed the tests run by HP TapeAssure, you can be confident that you have installed it correctly. You are now ready to put it to regular use backing up your system. See your backup application’s documentation for instructions on how to back up and restore data.

  • Page 32: Operating The Drive

    Operating the Drive...

  • Page 33: Front Panel (hp Surestore Dlt 80)

    Operating the Drive Front Panel (HP SureStore DLT 80) Front Panel (HP SureStore DLT 80) Density and Compression Lights (yellow) • When a tape is loaded, these lights indicate the density at which the tape is written and whether compression is used. They indicate native (uncompressed) capacities of 10.0/15.0, 20.0, 35.0 and 40.0 GB.

  • Page 34

    Operating the Drive Front Panel (HP SureStore DLT 80) “Tape in Use” Light (yellow) • Steady: The tape is loaded and ready for use. • Flashing regularly: The cartridge is being loaded, unloaded or rewound. • Flashing irregularly: A calibration read or write is in progress. “Use Cleaning Tape”...

  • Page 35: Front Panel (hp Surestore Dlt 70)

    Operating the Drive Front Panel (HP SureStore DLT 70) Front Panel (HP SureStore DLT 70) Density and Compression Lights (yellow) • When a tape is loaded, these lights indicate the density at which the tape is written and whether compression is used. They indicate native (uncompressed) capacities of 2.6, 6.0, 10.0/15.0, 20.0 and 35.0 GB.

  • Page 36

    Operating the Drive Front Panel (HP SureStore DLT 70) “Tape in Use” Light (yellow) • Steady: The tape is loaded and ready for use. • Flashing regularly: The cartridge is being loaded, unloaded or rewound. • Flashing irregularly: A calibration read or write is in progress. “Use Cleaning Tape”...

  • Page 37: Front Panel (hp Surestore Dlt 40)

    Operating the Drive Front Panel (HP SureStore DLT 40) Front Panel (HP SureStore DLT 40) Density and Compression Lights (yellow) • When a tape is loaded, these lights indicate the density at which the tape is written and whether compression is used. They indicate native (uncompressed) capacities of 2.6, 6.0, 10.0 and 20.0 GB.

  • Page 38

    Operating the Drive Front Panel (HP SureStore DLT 40) “Tape in Use” Light (yellow) • Steady: The tape is loaded and ready for use. • Flashing regularly: The cartridge is being loaded, unloaded or rewound. • Flashing irregularly: A calibration read or write is in progress. “Use Cleaning Tape”...

  • Page 39: Operating The Drive

    Operating the Drive Operating the Drive Operating the Drive Note Internal drives are powered up and down through the host computer. To switch on an external drive: 1 Switch the drive on using the power switch on the rear panel of the drive. •...

  • Page 40: Using The Cartridge Locking Handle

    Operating the Drive Using the Cartridge Locking Handle To switch off an external drive: Caution Only switch off the drive when the Cartridge Locking Handle is down. Switching off with the handle up can cause problems loading a tape cartridge when you switch on again. 1 Ensure the green “Operate Handle”...

  • Page 41

    Operating the Drive Using the Cartridge Locking Handle To load a tape cartridge: 1 Wait until the green “Operate Handle” light is lit. 2 Pull the Cartridge Locking Handle so that it swings up. Caution Before you load a new tape cartridge into the drive, check that no blank labels or bits of plastic wrapper are stuck to the bottom of the cartridge.

  • Page 42

    Operating the Drive Using the Cartridge Locking Handle To unload a tape cartridge: 1 Press the Unload button. 2 The yellow “Tape in Use” light flashes while the tape is rewound. This could take up to 2 minutes, depending where on the tape the drive was last reading or writing.

  • Page 43: The Power-on Self-test

    Operating the Drive The Power-On Self-Test The Power-On Self-Test When you power on the HP SureStore DLT drive, it performs a self-test to check that it is functioning correctly. The test takes about 13 seconds if no tape cartridge is loaded, and the pattern of front panel lights at the end tells you the results of the test.

  • Page 44: Care Of The Drive And Tape Cartridges

    Care of the Drive and Tape Cartridges Apart from ensuring that the drive operates in a safe, clean environment, the only regular maintenance is to clean the tape heads. This chapter tells you how to do this and also describes how to look after and store cartridges so that your data is safe.

  • Page 45: Cleaning The Tape Heads

    Care of the Drive and Tape Cartridges Cleaning the Tape Heads Cleaning the Tape Heads When to Clean the Heads When the yellow “Use Cleaning Tape” light is lit, use a cleaning cartridge to clean the tape heads. Using a Cleaning Cartridge Note Each cleaning cartridge can only be used about 20 times.

  • Page 46

    Care of the Drive and Tape Cartridges Cleaning the Tape Heads 5 Remove the cleaning cartridge. 6 Write a cross in a box on the cleaning cartridge label. This records how many times you have used the cartridge. Discard it after 20 uses.

  • Page 47: Types Of Tape Cartridges

    Care of the Drive and Tape Cartridges Types of Tape Cartridges Types of Tape Cartridges The drive takes 4-inch cartridges containing ½-inch metal-particle tape. For normal use, you should use the following tape cartridges with the drive: Drive Cartridge Cartridge Capacity* Part No.

  • Page 48: Taking Care Of Data Cartridges

    Care of the Drive and Tape Cartridges Taking Care of Data Cartridges Figure 4.1 Write-protecting a cartridge Write-protect switch Orange indicator To write-protect the To allow writing, slide cartridge, slide the switch to the switch to the right. the left so that the orange indicator shows.

  • Page 49: Inspecting Cartridges Before Loading And After Unloading

    Care of the Drive and Tape Cartridges Taking Care of Data Cartridges A cartridge can become faulty for several reasons. The following are the most common: • Dropping the cartridge. Even a reasonably small drop can cause problems with a DLT cartridge. •...

  • Page 50: How To Detect A Lost Leader In A Tape Drive

    Care of the Drive and Tape Cartridges Taking Care of Data Cartridges Figure 4.3 Reel lock levers and the reel hub Cartridge door Reel lock lever Reel lock lever Reel hub Check the two white reel lock levers. One is on the same surface as the cartridge door. The other is at the bottom of the cartridge near the front left corner (see figures 4.2 and 4.3).

  • Page 51: Labeling Cartridges

    Care of the Drive and Tape Cartridges Taking Care of Data Cartridges drop or bang a cartridge. • Do not open the cartridge door unnecessarily. This may expose the tape to contamination or damage. • Do not touch the tape or leader. Dust and natural skin oils can affect tape performance.

  • Page 52: Conditioning Cartridges

    Care of the Drive and Tape Cartridges Taking Care of Data Cartridges Conditioning Cartridges If a cartridge has been exposed to conditions outside the operating range, leave the cartridge in the operating environment for at least 24 hours before using it. This will avoid problems of condensation. Storing Cartridges •...

  • Page 53

    Care of the Drive and Tape Cartridges Taking Care of Data Cartridges 4-10...

  • Page 54

    Tape Cartridge Densities and Compression This chapter describes how to read and write tape cartridges at different densities and with or without compression. For optimum performance, you should use the normal tape cartridge for your drive at its default setting with compression on. If you do this, you need not read this chapter.

  • Page 55: Tape Cartridge Densities And Compression Density

    Tape Cartridge Densities and Compression Density Density Note A tape cartridge can only contain data at one density. Density, as used on the drive’s front panel, means a combination of native capacity (the capacity of the tape cartridge without using data compression) and whether data compression is on or off.

  • Page 56

    Tape Cartridge Densities and Compression Changing the Density and Compression for Writing HP SureStore DLT 40 Density Setting 10.0 GB 20.0 GB 2.6 GB 6.0 GB Tape Cartridge Native Compressed Native Compressed Type III 2.6 GB 6.0 GB 10.0 GB 20 GB* DLTtape IIIxt 15.0 GB...

  • Page 57

    Tape Cartridge Densities and Compression Changing the Density and Compression for Writing to the drive, instead of the drive compressing the data when it receives it. Software compression is slower than using the drive’s hardware compression facility, but it can be equally effective in terms of capacity.

  • Page 58

    Tape Cartridge Densities and Compression Changing the Density and Compression for Writing How to Select Density and Compression Note Always use the default density (and compression setting) of the tape cartridge unless you want to write a tape cartridge at a different density so that it can be read in a lower capacity DLT drive.

  • Page 59

    Tape Cartridge Densities and Compression Changing the Density and Compression for Writing default back to 15.0 GB when the drive starts writing to tape. • With type III cartridges, you can only select a density of 10.0 GB. You can choose to have compression on or off. To select density and compression: 1Load a tape cartridge in the drive.

  • Page 60

    Tape Cartridge Densities and Compression Changing the Density and Compression for Writing 4 When the drive starts writing at Beginning of Tape, the old density light goes out, and both the new density lights and the “Density Override” light are lit. Example Suppose you have loaded a type III tape cartridge which has a prerecorded density of 2.6 GB, and you want to write at 10.0 GB with compression.

  • Page 61

    Tape Cartridge Densities and Compression Changing the Density and Compression for Writing...

  • Page 62: Troubleshooting

    Troubleshooting This chapter covers what you should do if you have problems with your drive or the backup process. For further help, try the Hewlett-Packard Information Service on the World Wide Web: http://www.hp.com/support/dlt http://www.hp.com/go/tape...

  • Page 63: Hp Tapeassure

    Troubleshooting HP TapeAssure HP TapeAssure If your computer runs under Windows 95, Windows NT or Novell NetWare, you can use the HP TapeAssure software provided on the HP SureStore Tape CD-ROM as a diagnostic tool if your computer is running. Insert the HP SureStore Tape CD-ROM, double-click on Setup.exe , and choose the “Run TapeAssure”...

  • Page 64: Other Problems

    Troubleshooting Other Problems Other Problems If your system does not recognize the drive, perform the following checks: The host computer system only identifies which IDs are present on SCSI buses after power-on or a reset. If you turned the drive on after the host system, the host will not be aware that the drive is on the bus.

  • Page 65

    Troubleshooting Other Problems If the drive will not accept a tape cartridge: • Was the drive powered down with the Cartridge Locking Handle up? If so, push the handle down and up again twice. The green Operate Handle light should then light and you can insert a cartridge. Are you having problems backing up or restoring files? •...

  • Page 66: Product Specifications And Ordering Information

    Appendix A Product Specifications and Ordering Information This chapter gives the specifications of the drives and lists part numbers for cartridges and SCSI cables.

  • Page 67: Product Specification

    Product Specifications and Ordering Information Product Specification Product Specification Physical Specification External External Internal Internal (80e) (40e/70e) (with bezel) (no bezel) Height: 160 mm 124 mm 86.3 mm 82.5 mm (6.30 in) (4.88 in) (3.40 in) (3.25 in) Width 175 mm 229 mm 148.3 mm 144.8 mm...

  • Page 68

    Product Specifications and Ordering Information Product Specification Interface Specification HP SureStore DLT 40 Narrow single-ended SCSI-2 (8-bit wide data transfers with parity) HP SureStore DLT 70 Fast, wide single-ended SCSI-2 (16-bit wide data transfers with parity) HP SureStore DLT 80 Ultra-wide SCSI-2 (16-bit wide data transfers), which can be used with both LVD (low-voltage differential) and single-ended host bus adapters.

  • Page 69

    Product Specifications and Ordering Information Product Specification Overstress Vibration Type Sine Sweep Frequency Range: 5–500–5 Hz Upward and downward Acceleration Level: 0.50g 26.1 to 500 Hz 0.010” DA 5 to 26.1 Hz (crossover) Application: Vertical axis (top/bottom) Sweep rate: 1 octave per minute Operating Shock Pulse Shape: ½...

  • Page 70: Ordering Information

    Product Specifications and Ordering Information Ordering Information Ordering Information The following HP products are recommended for use with an HP SureStore DLT drive. They can be ordered from your HP dealer or sales office. Cartridges HP Part No. DLTtape IV cartridge (1800 ft) for HP SureStore DLT 40/70 drives C5141F DLTtape cleaning cartridge C5142A...

  • Page 71

    Product Specifications and Ordering Information Ordering Information...

  • Page 72

    Appendix B Customer Support This appendix describes Hewlett-Packard’s service and support arrangements, warranty details, and how to contact HP Customer Support.

  • Page 73: Customer Support Warranty

    During the warranty period, Hewlett-Packard will, at its option, either repair or replace products that prove to be defective. Should Hewlett-Packard be unable to repair or replace the product within a reasonable period of time, a refund of the purchase price may be given upon return of the product.

  • Page 74

    Customer Support Warranty such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used.

  • Page 75: Hewlett-packard Year 2000 Warranty

    The duration of the Year 2000 warranty extends through January 31, 2001. Service and Support Hewlett-Packard and its authorized dealers stand behind the HP product you have purchased. Note Before calling for service or support: •...

  • Page 76

    Customer Support Service and Support Obtaining Technical Support If you need help, your dealer has the latest information regarding HP products and services and can provide support under HP’s comprehensive menu of reseller services. If your dealer is not able to help, you can obtain support from HP directly either through online services or by telephone.

  • Page 77: Contacting Customer Support

    Customer Support Contacting Customer Support Worldwide Online Services HP offers electronic services that give you an interactive way to access information and help on set-up, configuration, installation and operation of your product. The online services are available on the World Wide Web and FTP, as well as the country-specific resources listed later in this section.

  • Page 78

    Fax Number: +1 (970) 667-0997 Telephone Support: Hours of Operation: Monday – Friday, 7am – 5pm (Mountain time) Telephone: +1 (970) 635-1000 Europe Mailing Address: Hewlett-Packard Nederland B.V. European Customer Support Center P.O. Box 58144 1040 HC Amsterdam The Netherlands America Online/Bertelsmann: Available in France, Germany, and the UK.

  • Page 79

    Customer Support Contacting Customer Support Finland (Finnish) 9800 13134 France (French) 05 90 59 00 Germany (German) 0130 81 00 61 Italy (Italian) 1678 59020 Netherlands (Dutch) 0800 22 2420 Norway (Norwegian) 800 11319 Portugal (Portuguese) 0800 313 342 Spain (Spanish) 900 993 123 Sweden (Swedish) 020 795 743 Switzerland (French) 0800 55 1526 Switzerland (German) 0800 55 1527...

  • Page 80

    Customer Support Contacting Customer Support Australia Bulletin Board: Download software, firmware and support documents, and leave messages for technical support. Telephone: (03) 9890 0276 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. Telephone: (03) 9272 2627 Fax Machine: Faxes are answered within 24 hours.

  • Page 81

    Customer Support Contacting Customer Support Hong Kong Fax Machine: Please include contact information, the name of your HP product, and the type of computer you have. Fax Number: +65 274 2033 (Singapore) Telephone Support: Telephone: 800 96 7729 India Mailing Address: Hewlett Packard India Ltd.

  • Page 82

    Customer Support Contacting Customer Support HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. Telephone: +81 (3) 3335-8622 Fax Machine: Please include contact information, the name of your HP product, and the type of computer you have.

  • Page 83: New Zealand

    Customer Support Contacting Customer Support Fax Machine: Faxes are answered in 48 hours or less. Fax Number: (02) 3270-0707 Telephone Support: Hours of Operation: Monday-Friday, 8:30-19:00 Telephone: (02) 3270-0700 080-999-0700 (Toll Free) Malaysia Fax Machine: Please include contact information, the name of your HP product, and the type of computer you have.

  • Page 84

    Customer Support Contacting Customer Support Telephone Support: Telephone: +65 (02) 867-3551 Singapore Mailing Address: Hewlett-Packard Far East (Pte) Ltd. 438 Alexandra Road #07-01/04 Alexandra Point Singapore 119958 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge.

  • Page 85

    Customer Support Contacting Customer Support Fax Number: (02) 514-0276 Telephone Support: Hours of Operation: Monday – Friday, 8:30 – 17:30 Telephone: (02) 717-9609 Thailand Fax Machine: Please include contact information, the name of your HP product, and the type of computer you have. Fax Number: +65 274-2033 (Singapore) Telephone Support: Telephone: +66 (02) 661-4011...

  • Page 86: Index

    CompacTape height detecting a lost leader Compress light Hewlett-Packard Information LEDs see lights compression Service lights controlling host computer all flashing through software 3-12 not recognizing drive...

  • Page 87

    loading a cartridge reliability specification switching off a drive 3-10 low-voltage differential returning a drive switching on a drive rewind time LVD host bus adapters tape cartridges safety certifications See back of compression, controlling maintenance book conditioning Ch.5 moving cartridges safety specification density, changing SCSI...

  • Page 88

    trays, mounting in troubleshooting troubleshooting Ch.7 Ultra2 device performance unload button unload time unloading a cartridge 3-11 Use Cleaning Tape light using a cleaning cartridge varying verifying installation 1-12 2-10 vibration cartridges drive tolerance warranty 2-11 year 2000 weight width world wide web Write-Protected light flashing...

  • Page 89

    Index-4...

  • Page 90: Regulatory Information

    EN50082-1:1992 General Approval IEC 801-2:1991/prEN 55024-2 (1992): NS/G/1234/J/100003 4kV CD, 8kV AD IEC 801-3:1984/prEN 55024-3 (1991): This Hewlett-Packard tape drive meets the General 3V/m Approval NS/G/1234/J/100003 requirements. IEC 801-4:1988/prEN 55024-4 (1992): 0.5 kV signal lines, 1.0kV power lines Korea LED Emission Level...

  • Page 91

    Japan HP SureStore DLT 40i, DLT 70i, DLT 80i: HP SureStore DLT 40e, DLT 70e, DLT 80e: U.S.A. to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does Radio Frequency Interference cause harmful interference to radio or television Statement (Federal Communications reception, which can be determined by turning the...

  • Page 92

    WARNING: Only the double-shielded data cable Canadian Standards Association supplied by the manufacturer should be used with Information Statement external tape drives. Other types of cables could (internal tape drives only) void the manufacturer's warranty and violate FCC INSTRUCTION TO USER: rules and regulations.

  • Page 93: Installation Overview-external Drives

    HP SureStore DLT Installation Guide (External Drives) Installation Overview—External Drives For further details, see: Before you start: page 2-2 Check the packing list inside this guide. Check system prerequisites. Step 1: Check the drive’s SCSI ID page 2-5 Check the tape drive’s SCSI ID on the SCSI ID switch on the rear panel of the drive.

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    Skype : jenny.lin4​6
    Address: Room A2003, No. 906 North Tianehe Road, Guangzhou China

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