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Problems with Your Tape Drive
Problem
The tape drive does not
power up.
TapeAssure does not
recognize the tape drive.
You cannot back up
or restore.
The Media Caution
(Clean) light shows
steady amber.
Possible Cause
The power cable may not be
connected to the tape drive
properly.
The power cable or SCSI cable
may not be connected properly.
The SCSI connection may be
loose.
The SCSI bus may not be properly
terminated.
The tape drive's SCSI ID may
conflict with another device.
This is the error condition signal.
There may be a hard error on the
tape drive.
HP SureStore DAT
Installation Troubleshooting
Potential Solution
Make sure that the power cable is
firmly connected. If it is, the device
has probably failed. Call for
service. For an external drive, also
check that the power switch is on.
Make sure that the power cable
and SCSI cables are firmly
connected.
Check that all expansion boards
are fully seated and the SCSI cable
is connected properly. Run
TapeAssure (MS-Windows only) to
determine whether the SCSI
controller is functioning properly.
Check that the SCSI terminator is
installed and secure. The SCSI bus
must be terminated at both ends.
Most internal cables will have a
terminator plug on the end of the
cable farthest from the SCSI
controller. If there are no external
devices, the SCSI bus must be
terminated on the SCSI host
adapter or motherboard. If there
are external devices, the last
device in the external chain must
be terminated properly.
Make sure that the tape drive SCSI
ID is not the same as that of any
other device attached to the same
SCSI controller. You can run
TapeAssure (MS-Windows only) to
check the SCSI IDs of attached
devices.
Try powering the tape drive off and
then on again. If the error condition
signal still shows, call for service.
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