Table of Contents
Advertisement
410
Introduction
F-Secure Online Support Resources
F-Secure Technical Support is available through F-Secure support web
pages, e-mail and by phone. Support requests can be submitted through
a form on F-Secure support web pages directly to F-Secure support.
F-Secure support web pages for any F-Secure product can be accessed
at http://support.f-secure.com/. All support issues, frequently asked
questions and hotfixes can be found under the support pages.
For Microsoft Windows Server 2003 Service Pack 1 related support
information, see
http://support.f-secure.com/enu/corporate/w2003sp1/
If you have questions about F-Secure Internet Gatekeeper not covered in
this manual or on the F-Secure support web pages, you can contact your
local F-Secure distributor or F-Secure Corporation directly.
For technical assistance, please contact your local F-Secure Business
Partner. Send your e-mail to:
Anti-Virus-<country>@f-secure.com
Example: Anti-Virus-Norway@f-secure.com
If there is no authorized F-Secure Anti-Virus Business Partner in your
country, you can submit a support request directly to F-Secure. There is
an online "Web submit form" accessible through F-Secure support web
pages under the "Contact Support" page. Fill in all the fields and describe
the problem as accurately as possible. Please include the FSDiag report
taken from the problematic server with the support request.
FSDiag report can be gathered by running the F-Secure Diagnostic Tool
(FSDiag.exe) on the server running F-Secure Internet Gatekeeper. This
tool gathers basic information about hardware, operating system, network
configuration and installed F-Secure and third-party software.You can run
the F-Secure Diagnostics tool from the F-Secure Internet Gatekeeper
Web Console as follows:
Advertisement
Table of Contents
