DKV BOX EUROPE On Board Unit User Manual page 50

OBU Manual
9 Troubleshooting
Status Information in the
indicator display
Not ready
FRtis locked
Contact Customer
Service
Status
Not allowed
display
when driving
remains
unchanged
Contact Customer
Service
Searching for GPS...
Not ready
Searching for GPS
Not ready
E04: Invalid Release
(Release validity
expired)
Version 6.7, GM 4.8.1
Possible error
The OBU is not completely
personalized or has not all
data available after an over-
the-air-update.
The OBU is locked for the
French toll domains (FRtis).
Warning for menu operation
while driving, e.g. due to an
attempt to change a parame-
ter.
Your OBU asks you to contact
the service after your trip.
Depending on your location
the GPS signal could be poor,
e.g. in a tunnel.
If there is no GPS reception
and the failure of GPS
reception during driving lasts
more than 30 minutes, the
LED turns red
This could happen if you did
not use the OBU for a long
time. This message informs
you that the status of the OBU
release software is expired
and must be updated.
July 15, 2024
Troubleshooting
Please, wait a few minutes.
The OBU is running the self-
check automatically and will
then normally start the boot
routine again displaying
different screen messages.
If the OBU does not show a
normal start screen at the end
of rebooting, please, contact
your Customer Service.
Do not drive with the red OBU,
contact your Customer Service.
No attempt may be made to
open the menu while the vehi-
cle is moving. In addition, the
menu must not be open when
the vehicle is started.
Please, contact your Customer
Service immediately after your
trip.
Please, continue your drive for a
couple of minutes, e.g. after
leaving the tunnel the GPS signal
will be available again.
If the GPS reception on the toll
road does not get better, leave it
as soon as possible. After 30
minutes, the LED will turn red.
Contact your Customer Service.
Leave the toll road and contact
your Customer Service.
Stop the vehicle. Normally OBU
will request an update of the
release software continuously
during booting. Wait for a short
time.
If you cannot wait no longer or if
you have already waited for a
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