NetApp E Series Manual

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E4000

E-Series Systems

NetApp

February 28, 2025

This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-e4000/replace-

battery-e4000.html on February 28, 2025. Always check docs.netapp.com for the latest.

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Summary of Contents for NetApp E Series

Page 1 E4000 E-Series Systems NetApp February 28, 2025 This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-e4000/replace- battery-e4000.html on February 28, 2025. Always check docs.netapp.com for the latest.
Page 2 Table of Contents E4000 ................. . ...
Page 3 E4000 Replace battery in E4000 You must replace the affected battery in your E4000 appliance if the Recovery Guru in SANtricity System Manager indicates a "Battery Failed" or "Battery Replacement Required" status. To protect your data, the battery must be replaced as soon as possible. From SANtricity System Manager, review the details in the Recovery Guru to confirm that there is an issue with a battery and to ensure no other items must be addressed first.
Page 4 Power down the controller shelf (simplex) Steps 1. Back up the storage array’s configuration database using SANtricity System Manager. If a problem occurs when you remove a controller, you can use the saved file to restore your configuration. The system will save the current state of the RAID configuration database, which includes all data for volume groups and disk pools on the controller.
Page 5 The green Cache Active LED on the back of the controller is on when cached data needs to be written to the drives. You must wait for this LED to turn off. 5. From the home page of SANtricity System Manager, select View Operations in Progress. 6.
Page 6 d. From the context menu, select Place offline, and confirm that you want to perform the operation. If you are accessing SANtricity System Manager using the controller you are attempting to take offline, a SANtricity System Manager Unavailable message is displayed. Select Connect to an alternate network connection to automatically access SANtricity System Manager using the other controller.
Page 7 To comply with IATA safely regulations, replacement batteries are shipped with a state of charge (SoC) of 30 percent or less. When you reapply power, keep in mind that write caching will not resume until the replacement battery is fully charged and it has completed its initial learn cycle.
Page 8 Battery release tab Battery power connector 8. Remove the replacement battery from its package. Install the replacement battery: a. Plug the battery connector back into the socket on the controller canister. Make sure that the connector locks down into the battery socket on the motherboard. b.
Page 9 5. Recable the system, as needed. 6. If you removed the media converters (QSFPs or SFPs), remember to reinstall them if you are using fiber optic cables. 7. Complete the reinstallation of the controller canister: a. With the cam handle in the open position, firmly push the controller canister in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.
Page 10 Power up controller (simplex) Steps 1. Turn on the two power switches at the back of the controller shelf. ◦ Do not turn off the power switches during the power-on process, which typically takes 90 seconds or less to complete. ◦...
Page 11 • A new controller canister with the same part number as the currently installed controller canister. This is not applicable for a StorageGRID appliance. • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new controller ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp...
Page 12 Hardware Universe. • Multipath driver installed on the host so that you can use both controllers. Refer to the Linux express configuration, Windows express configuration, or VMware express configuration for instructions. • An ESD wristband, or you have taken other antistatic precautions. •...
Page 13 • Labels to identify the new cables. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe. • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new controller ports.
Page 14 Possible loss of data access — If the two part numbers are not the same, do not attempt this procedure. The presence of mismatched controllers will cause the new controller to lock down when you bring it online. 5. Back up the storage array’s configuration database using SANtricity System Manager. If a problem occurs when you remove a controller, you can use the saved file to restore your configuration.
Page 15 Steps 1. Download the latest NVSRAM file from the NetApp Support site to your management client. a. From SANtricity System Manager, select Support › Upgrade Center. In the area labeled “SANtricity OS Software upgrade,” click NetApp SANtricity OS Downloads.
Page 16 b. Next to Select Controller NVSRAM file, click Browse, and then select the NVSRAM file you downloaded. c. Click Start, and then confirm that you want to perform the operation. The upgrade begins and the following occurs: ▪ The pre-upgrade health check begins. If the pre-upgrade health check fails, use the Recovery Guru or contact technical support to resolve the problem.
Page 17 reset controller [a]; After the controller reboots, an “alternate controller missing” error message is displayed. This message indicates that controller A has been successfully converted to duplex mode. This message persists until you install the second controller and connect the host cables. Step 5: Remove the controller blank Remove the controller blank before you install the second controller.
Page 18 2. As the controller boots, check the controller LEDs. When communication with the other controller is reestablished: ◦ The amber Attention LED remains on. ◦ The Host Link LEDs might be on, blinking, or off, depending on the host interface. 3.
Page 19 e. Click Change Ownership. When the process is complete, the Change Volume Ownership dialog shows the new values for Preferred Owner and Current Owner. 7. Collect support data for your storage array using SANtricity System Manager. a. Select Support › Support Center › Diagnostics. b.
Page 20 Power down the controller shelf (simplex) Steps 1. If possible, make a note of which version of SANtricity OS software is currently installed on the controller. Open SANtricity System Manager and select Support › Upgrade Center › View Software and Firmware Inventory. 2.
Page 21 c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 5. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For example, you can perform these steps: ◦...
Page 22 e. On the Base tab, make a note of the Replacement Part Number for the controller. 4. Confirm that the replacement part number for the failed controller is the same as the FRU part number for the replacement controller. Possible loss of data access — If the two part numbers are not the same, do not attempt this procedure.
Page 23 If you are accessing SANtricity System Manager using the controller you are attempting to take offline, a SANtricity System Manager Unavailable message is displayed. Select Connect to an alternate network connection to automatically access SANtricity System Manager using the other controller. ◦...
Page 24 1. Remove the battery from the controller canister: a. Press the blue button on the side of the controller canister. b. Slide the battery up until it clears the holding brackets, and then lift the battery out of the controller canister.
Page 25 2. Loosen the thumbscrews on the HIC. You can loosen the thumbscrews with your fingers or a screwdriver. 3. Lift the HIC straight up and set it aside on an anti-static surface. Step 5: Move the DIMMs Remove the DIMMs from the impaired controller canister and install them into the replacement controller canister.
Page 26 b. Rotate the DIMM as far as it will go, and then slide the DIMM out of the socket. Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board. DIMM ejector tabs DIMMS 2.
Page 27 4. Repeat these steps for the other DIMM. Step 6: Install the HIC Install the HIC into the replacement controller canister. Steps 1. Align the socket on the replacement HIC plug with the socket on the motherboard, and then gently seat the card squarely into the socket.
Page 28 Power on controller shelf (simplex) Steps 1. Install the replacement controller into the appliance. a. Turn the controller over, so that the removable cover faces down. b. With the cam handle in the open position, slide the controller all the way into the appliance. c.
Page 29 ▪ C:/file.slk represents the directory location and name of your drive security key ▪ is the pass phrase needed to unlock the file After the security key has been passPhrase imported, the controller reboots, and the new controller adopts the saved settings for the storage array.
Page 30 Place controller online (duplex) Steps 1. Install the replacement controller into the appliance. a. Turn the controller over, so that the removable cover faces down. b. With the cam handle in the open position, slide the controller all the way into the appliance. c.
Page 31 The file is saved in the Downloads folder for your browser with the name, support-data.7z. What’s next? Your controller replacement is complete. You can resume normal operations. Canisters Replace E4000 power supply You can replace a power supply in an E4000. Before you begin •...
Page 32 If a component has failed, either or both of these icons are red. c. When you find the shelf with a red icon, select Controller & Components. d. Select either power supply. e. On the Power Supplies and Fans tabs, look at the statuses of the power-fan canisters, the power supplies, and the fans to determine which power supply must be replaced.
Page 33 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your power supply replacement is complete. You can resume normal operations.
Page 34 While you perform this task, the other power canister supplies power to both fans to ensure that the equipment does not overheat. Before you begin • Review the details in the Recovery Guru to confirm that there is an issue with the power canister and select Recheck from the Recovery Guru to ensure no other items must be addressed first.
Page 35 You must replace the power canister that has its Attention LED on. Step 2: Remove failed power canister Remove a failed power canister so you can replace it with a new one. Steps 1. Put on antistatic protection. 2. Unpack the new power canister, and set it on a level surface near the shelf. Save all packing materials for use when returning the failed power canister.
Page 36 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your power canister replacement is complete. You can resume normal operations.
Page 37 b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 2. From SANtricity System Manager, determine which fan canister has failed. a. Select Hardware. b. Look at the fan icon to the right of the Shelf drop-down lists to determine which shelf has the failed fan canister.
Page 38 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your fan canister replacement is complete. You can resume normal operations.
Page 39 Step 1: Determine if you need to replace a DIMM Verify the cache size of your controller before replacing the DIMMS. Steps 1. Access the Storage Array profile for the controller. From SANtricity System Manager, go to Support › Support Center. From the Support Resources page, select Storage Array Profile. 2.
Page 40 Power down the controller shelf (simplex) In a simplex configuration, power down the controller shelf so you can safely remove and replace the DIMMs. Steps 1. Back up the storage array’s configuration database using SANtricity System Manager. If a problem occurs when you remove a controller, you can use the saved file to restore your configuration.
Page 41 4. Wait for any data in cache memory to be written to the drives. The green Cache Active LED on the back of the controller is on when cached data needs to be written to the drives. You must wait for this LED to turn off. 5.
Page 42 Step 3: Remove controller canister Remove the controller canister from the system and then remove the controller canister cover. Steps 1. If you are not already grounded, properly ground yourself. 2. Loosen the hook and loop strap binding the cables to the cable management device, and then unplug the system cables and SFPs (if needed) from the controller canister, keeping track of where the cables were connected.
Page 43 Step 4: Replace the DIMMs Locate the DIMM inside the controller, remove it, and replace it. Steps 1. If you are not already grounded, properly ground yourself. 2. Locate the DIMMs on your controller canister. 3. Note the orientation and location of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation.
Page 44 DIMM ejector tabs DIMMS 6. Remove the replacement DIMM from the antistatic shipping bag, hold the DIMM by the corners, and align it to the slot. The notch among the pins on the DIMM should line up with the tab in the socket. 7.
Page 45 c. Bind the cables to the cable management device with the hook and loop strap. Step 6: Complete DIMMs replacement...
Page 46 Power up controller (simplex) Place the controller online, collect support data, and resume operations. Steps 1. As the controller boots, check the controller LEDs. When communication with the other controller is reestablished: ◦ The amber Attention LED remains on. ◦ The Host Link LEDs might be on, blinking, or off, depending on the host interface. 2.
Page 47 a. Select Storage › Volumes. From the All Volumes page, verify that volumes are distributed to their preferred owners. Select More › Change ownership to view volume owners. b. If volumes are all owned by preferred owner continue to Step 6. c.
Page 48 • Review the drive handling requirements • Make sure you have the following: ◦ A replacement drive that is supported by NetApp for your controller shelf or drive shelf. ◦ An ESD wristband, or you have taken other antistatic precautions.
Page 49 3. If needed, use SANtricity System Manager to locate the drive within your storage array. From the drive’s context menu on the Hardware page, select Turn on locator light. The drive’s Attention LED (amber) blinks so you can identify which drive to replace. If you are replacing a drive in a shelf that has a bezel, you must remove the bezel to see the drive LEDs.
Page 50 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
Page 51 ◦ An ESD wristband, or you have taken other antistatic precautions. ◦ A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.) Step 1: Prepare to replace drive Prepare to replace a drive by checking the Recovery Guru in SANtricity System Manager and completing any...
Page 52 The cam handle on the drive springs open partially, and the drive is released from the drawer. 5. Open the cam handle, and lift out the drive slightly. 6. Wait 60 seconds. 7. Use the cam handle to lift the drive from the shelf. 8.
Page 53 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
Page 54 EMW by selecting Tools Execute Script. If you need information on how to replace an E-Series DE460c expansion shelf, please refer to NetApp Knowledge base. Step 1: Prepare to replace drive drawer Determine if you can perform the replacement procedure while the drive shelf is online or if you need to stop host I/O activity and power off any of the shelves that are powered on.
Page 55 SMcli <ctlr_IP1\> -p "safety-1" -c "set tray [10] drawer [1] serviceAllowedIndicator=forceOnWarning;" 3. Determine if you need to stop host I/O activity, as follows: ◦ If the command succeeds, you do not need to stop host I/O activity. All drives in the drawer are in pools or volume groups with Drawer Loss Protection.
Page 56 ◦ If you are replacing a drawer in an expansion drive shelf without Drawer Loss Protection: a. Turn off both power switches on the controller shelf. b. Wait for all LEDs on the controller shelf to go dark. c. Turn off both power switches on the drive shelf. d.
Page 57 (1) Fan canister handle b. Using the handle, pull the fan canister out of the drive tray, and set it aside. c. If the tray is powered on, ensure that the left fan goes to its maximum speed. Possible equipment damage due to overheating — If the tray is powered on, do not remove both fans at the same time.
Page 59 (1) Cable chain (2) Vertical connector (connected to midplane) (3) Horizontal connector (connected to drawer) 4. For easy access, use your finger to move the cable chain on the right side to the left. 5. Disconnect any of the right cable chains from their corresponding vertical guide rail. a.
Page 60 (1) Orange ring on vertical guide rail (2) Cable chain, partially removed b. To unlatch the cable chain, insert your finger into the orange ring and press towards the middle of the system.
Page 61 c. To unplug the cable chain, carefully pull your finger toward you approximately 1 inch (2.5 cm). Leave the cable chain connector within the vertical guide rail. (If the drive tray is powered on, do not allow the cable chain connector to touch the metal chassis.) 6.
Page 62 (1) Orange ring on horizontal guide rail (2) Cable chain, partially removed b. To unlatch the cable chain, gently insert your finger into the orange ring and push down. The figure shows the orange ring on the horizontal guide rail (see item 1 in the figure above), as it is pushed down so that the rest of the cable chain can be pulled out of the enclosure.
Page 63 correct speed. Step 3: Remove failed drive drawer Remove a failed drive drawer to replace it with a new one. Possible loss of data access — Magnetic fields can destroy all data on the drive and cause irreparable damage to the drive circuitry. To avoid loss of data access and damage to the drives, always keep drives away from magnetic devices.
Page 64 d. Place the drive on a flat, static-free surface and away from magnetic devices. 7. Remove the drive drawer: a. Locate the plastic release lever on each side of the drive drawer. (1) Drive drawer release lever b. Disengage both release levers by pulling the latches toward you. c.
Page 65 Steps 1. From the front of the drive shelf, shine a flashlight into the empty drawer slot, and locate the lock-out tumbler for that slot. The lock-out tumbler assembly is a safety feature that prevents you from being able to open more than one drive drawer at one time.
Page 66 Step 5: Attach cable chains Attach the cable chains so you can safely re-install the drives in the drive drawer. About this task When attaching a cable chain, reverse the order you used when disconnecting the cable chain. You must insert the chain’s horizontal connector into the horizontal guide rail in the enclosure before inserting the chain’s vertical connector into the vertical guide rail in the enclosure.
Page 68 (1) Horizontal guide rail (2) Vertical guide rail d. Slide the vertical connector on the right cable chain into the vertical guide rail. e. After you have reconnected both ends of the cable chain, carefully pull on the cable chain to verify that both connectors are latched.
Page 69 Step 6: Complete drive drawer replacement Reinsert the drives and replace the front bezel in the correct order. Possible loss of data access — You must install each drive in its original location in the drive drawer. Steps 1. Make sure that: ◦...
Page 70 (1) Raised button on the right side of the drive f. Lower the drive straight down, making sure the drive is pressed all the way down into the bay, and then rotate the drive handle down until the drive snaps into place.
Page 71 g. Repeat these steps to install all the drives. 3. Slide the drawer back into the drive shelf by pushing it from the center and closing both levers. Risk of equipment malfunction — Make sure to completely close the drive drawer by pushing both levers.
Page 72 Hot adding a drive shelf You can add a new drive shelf while power is still applied to the other components of the storage system. You can configure, reconfigure, add, or relocate storage system capacity without interrupting user access to data. Before you begin Due to the complexity of this procedure, the following is recommended: •...
Page 73 6. Review the system critical events for events that have occurred in the last two to three weeks, and verify that any recent critical events have been resolved or otherwise addressed. If unresolved critical events have occurred within the previous two to three weeks, stop the procedure and contact technical support.
Page 74 Steps 1. Connect the drive shelf to controller A. The following figure shows an example connection between an additional drive shelf and controller A. To locate the ports on your model, see the Hardware Universe. 2. In SANtricity System Manager, click Hardware. At this point in the procedure, you have only one active path to the controller shelf.
Page 75 8. Connect the drive shelf to controller B. The following figure shows an example connection between an additional drive shelf and controller B. To locate the ports on your model, see the Hardware Universe. 9. If it is not already selected, select the ESMs/IOMs tab in the Shelf Component Settings dialog box, and then select Show more options.
Page 76 page displays as a blue rectangle. 5. Select Support > Support Center > Support Resources tab. 6. Click the Software and Firmware Inventory link, and check which versions of the IOM/ESM firmware and the drive firmware are installed on the new drive shelf. You might need to scroll down the page to locate this link.
Page 77 Step 1: Place controller shelf offline Place the controller shelf offline so you can safely upgrade the HICs. Steps 1. From the Home page of SANtricity System Manager, ensure that the storage array has Optimal status. If the status is not Optimal, use the Recovery Guru or contact technical support to resolve the problem. Do not continue with this procedure.
Page 78 b. Wait for all LEDs on the controller shelf to turn off. Step 2: Remove controller canister Remove the controller canister from the system and then remove the controller canister cover. Steps 1. If you are not already grounded, properly ground yourself. 2.
Page 79 Step 3: Upgrade the HIC Remove and replace the HIC. Steps 1. If you are not already grounded, properly ground yourself. 2. Remove the HIC: a. Remove the HIC faceplate by loosening all screws and sliding it straight out from the controller module. b.
Page 80 Steps 1. If you are not already grounded, properly ground yourself. 2. If you have not already done so, replace the cover on the controller canister. 3. Turn the controller canister over and align the end with the opening in the chassis. 4.
Page 81 preferred owners. Select More › Change ownership to view volume owners. b. If volumes are all owned by preferred owner continue to Step 6. c. If none of the volumes are returned, you must manually return the volumes. Go to More › Redistribute volumes.
Page 82 Step 1: Prepare to replace HIC Power down the controller shelf (simplex) or place the affected controller offline (duplex) so you can safely replace the HICs.
Page 83 Power down the controller shelf (simplex) Steps 1. If possible, make a note of which version of SANtricity OS software is currently installed on the controller. Open SANtricity System Manager and select Support › Upgrade Center › View Software and Firmware Inventory. 2.
Page 84 c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 5. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For example, you can perform these steps: ◦...
Page 85 e. On the Base tab, make a note of the Replacement Part Number for the controller. 4. Confirm that the replacement part number for the failed controller is the same as the FRU part number for the replacement controller. Possible loss of data access — If the two part numbers are not the same, do not attempt this procedure.
Page 86 Do not begin any other operations until after the status has been updated. 8. Select Recheck from the Recovery Guru, and confirm that the OK to remove field in the Details area displays Yes, indicating that it is safe to remove this component. Step 2: Remove controller canister Remove the controller canister from the system and then remove the controller canister cover.
Page 87 Step 3: Replace the HIC Replace the HIC. Steps 1. If you are not already grounded, properly ground yourself. 2. Remove the HIC:...
Page 88 a. Remove the HIC faceplate by sliding it straight out from the controller module. b. Loosen the thumbscrews on the HIC and lift it straight up. If you are using your fingers to the loosen the thumbscrew, you may need to press the battery release tab and rotate the battery up for better access.
Page 89 1. If you are not already grounded, properly ground yourself. 2. If you have not already done so, replace the cover on the controller canister. 3. Turn the controller canister over and align the end with the opening in the chassis. 4.
Page 90 Power up controller (simplex) Steps 1. Turn on the two power switches at the back of the controller shelf. ◦ Do not turn off the power switches during the power-on process, which typically takes 90 seconds or less to complete. ◦...
Page 91 If you cannot resolve the problem, contact technical support. If needed, collect support data for your storage array using SANtricity System Manager. 3. Verify that all volumes have been returned to the preferred owner. a. Select Storage › Volumes. From the All Volumes page, verify that volumes are distributed to their preferred owners.
Page 92 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

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