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NetApp E Series Manual

Controller shelves
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Adding, Upgrading, or Replacing Host Interface Cards in E5700
Controller Shelves
You can add host interface cards (HICs) to E5700 controller shelves that only have baseboard host ports. Adding HICs allows
you to increase the number of host ports in your storage array and can provide additional host protocols. When you add HICs,
you must power off the storage array, install the HIC, and reapply power.
Before you begin
•
The HICs must be compatible with your controllers.
Possible loss of data access – Never install a HIC in an E5700 controller canister if that HIC was designed for
Attention:
another E-Series controller. In addition, both controllers and both HICs must be identical. The presence of incompatible or
mismatched HICs will cause the controllers to lock down when you apply power.
•
You have all cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports.
Note:
For information about compatible hardware, refer to the
Hardware Universe .
•
You have an ESD wristband, or you have taken other antistatic precautions.
•
You have a #1 Phillips screwdriver.
•
You have labels to identify the new host cables.
•
You have installed SANtricity Storage Manager on a management station, so you can use the storage array's command line
interface (CLI).
Note:
If this software has not yet been installed, follow the instructions in the
for your operating system to download and install it.
•
You have scheduled a downtime maintenance window for this procedure. The power must be off when you install HICs, so
you will not be able to access data on the storage array until you have successfully completed this procedure.
About this procedure
Use this procedure to add a HIC to a controller canister that has baseboard ports only. This procedure applies to following
controller shelves:
•
E5724 controller shelf
•
E5760 controller shelf
215-11796_B0
April 2018
Copyright
Web: www.netapp.com • Feedback: doccomments@netapp.com
NetApp Interoperability Matrix Tool and the NetApp
©
2018 NetApp, Inc. All rights reserved.
SANtricity Power Guide for Advanced Users
E-Series
1

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  • Page 1 HICs will cause the controllers to lock down when you apply power. • You have all cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. NetApp Interoperability Matrix Tool and the NetApp Note: For information about compatible hardware, refer to the Hardware Universe .
  • Page 2 The following figures show an E5724 controller shelf with two controller canisters before and after installing a HIC into each controller. The following figures show an E5760 controller shelf with two controller canisters before and after installing a HIC into each controller.
  • Page 3 SANtricity 11.40 Installing and Configuring for Linux Power Guide for Advanced Users SANtricity 11.40 Installing and Configuring for VMware Power Guide for Advanced Users SANtricity 11.40 Installing and Configuring for Windows Power Guide for Advanced Users NetApp Interoperability Matrix Tool NetApp Hardware Universe Preparing to add host interface cards Before adding HICs to E5700 controller shelves, you must perform a number of steps using SANtricity System Manager and SANtricity Storage Manager to prepare your system.
  • Page 4 This command does not automatically append a file extension to the saved file. You must specify a file extension when entering the file name. e. Select Tools > Verify and Execute. 3. Collect support data for your storage array. Collecting support data before and after replacing a component ensures you can send a full set of logs to technical support in case the replacement does not resolve the problem.
  • Page 5 The green Cache Active LED on the back of each controller is on when cached data needs to be written to the drives. You must wait for this LED to turn off. Callout Type of host ports Cache Active LED 7.
  • Page 6 Installing a host interface card After removing the controller canister and HIC faceplate, you can install a HIC and re-attach the HIC faceplate. Steps 1. Unpack the new HIC and the new HIC faceplate. 2. Press the button on the cover of the controller canister, and slide the cover off. 3.
  • Page 7 5. Remove the HIC faceplate. 6. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card. 7.
  • Page 8 Item Description Thumbscrews 8. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 9. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with four screws. 10. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 11.
  • Page 9 The following figure is an example of an E5724 controller shelf: Item Description Controller canister Cam handle The following figure is an example of an E5760 controller shelf: Item Description Controller canister Installing a controller canister...
  • Page 10 Item Description Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Install the SFPs in the host ports on the controller, and reconnect all of the cables. If you are using more than one host protocol, be sure to install the SFPs in the correct host ports. 5.
  • Page 11 Item Description Attention LED (amber) Seven-segment display 3. From SANtricity System Manager, confirm that the controller's status is Optimal. If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly seated, and check that the HIC and the controller canister are installed correctly.
  • Page 12 NetApp Interoperability Matrix Tool and the NetApp Note: For information about compatible hardware, refer to the Hardware Universe . • You have an ESD wristband, or you have taken other antistatic precautions. • You have a #1 Phillips screwdriver. •...
  • Page 13 SANtricity Storage Manager 11.40 Installing and Configuring for Linux Express Guide SANtricity Storage Manager 11.40 Installing and Configuring for VMware Express Guide SANtricity Storage Manager 11.40 Installing and Configuring for Windows Express Guide NetApp Interoperability Matrix Tool NetApp Hardware Universe Upgrading Host Interface Cards in E5700 Controller Shelves...
  • Page 14 Preparing to upgrade host interface cards Before upgrading the HICs in E5700 controller shelves, you must perform a number of steps using SANtricity System Manager and SANtricity Storage Manager to prepare your system.You must back up the storage array's configuration database, collect support data, and stop host I/O operations.
  • Page 15 Option Description Script editor in the EMW a. Open the Enterprise Management Window (EMW) in SANtricity Storage Manager on your local host. b. Select the storage array. c. Select Tools > Execute Script. d. Type the following command in the text box. save storageArray supportData file="filename";...
  • Page 16 Mirroring Relationship Steps Synchronous Mirroring (supported for a. In the Array Management Window, select Help > Contents, and search for the topics Fibre Channel only) related to Synchronous Mirroring. Attention: If you do not deactivate b. Follow the guidelines and instructions in the online help to identify all synchronous these relationships before upgrading mirroring volumes that might exist.
  • Page 17 Removing a controller canister When you remove a controller canister, you must disconnect all cables. Then, you can slide the controller canister out of the controller shelf. Steps 1. Put on an ESD wristband or take other antistatic precautions. 2. Label each cable that is attached to the controller shelf. 3.
  • Page 18 Removing a host interface card When you upgrade a HIC, you must remove the original HIC from the controller canister. Steps 1. Remove the controller canister's cover by pressing down on the button and sliding the cover off. 2. Confirm that the green LED inside the controller (between the battery and the DIMMs) is off. If this green LED is on, the controller is still using battery power.
  • Page 19 4. Remove the HIC faceplate. 5. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 6. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 20 7. Place the HIC on a static-free surface. Installing a host interface card After removing the original HIC, you can install the new HIC. Steps 1. Unpack the new HIC and the new HIC faceplate. 2. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card.
  • Page 21 Installing a controller canister After installing the new HIC, you can reinstall the controller canister into the controller shelf. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2.
  • Page 22 Item Description Host Link LEDs Attention LED (amber) Seven-segment display 3. From SANtricity System Manager, confirm that the controller's status is Optimal. If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly seated, and check that the HIC and the controller canister are installed correctly.
  • Page 23 Replacing a Failed Host Interface Card in E5700 Controller Shelves When you replace a failed host interface card (HIC) in an E5700 controller shelf, you must remove the controller canister, replace the HIC, and reinstall the controller canister. Before you begin •...
  • Page 24 The figures shows two example controller canisters with example HICs in each controller shelf. You might have Note: different types and numbers of baseboard ports and HIC ports. Steps Preparing to remove a host interface card on page 24 Removing a controller canister on page 26 Removing a host interface card on page 28...
  • Page 25 b. Select the storage array. c. Select Tools > Execute Script. d. Type the following command in the text box. save storageArray dbmDatabase sourceLocation=onboard contentType=all file="filename"; In this command, is the file path and file name to which you want to save the database. Enclose the file name filename in double quotation marks ("...
  • Page 26 Option Description SANtricity System Manager a. Select Hardware. b. If the graphic shows the drives, select Show back of shelf to show the controllers. c. Select the controller that you want to place offline. d. From the context menu, select Place offline, and confirm that you want to perform the operation.
  • Page 27 The figure shows an example controller canister. Your controller might have a different number and a different type Note: of host ports. Item Description Cache Active LED 6. Squeeze the latch on the cam handle until it releases, and then open the cam handle to the right to release the controller canister from the shelf.
  • Page 28 Item Description Controller canister Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Attention: Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 29 Item Description Internal Cache Active LED Battery 3. Using a #1 Phillips screwdriver, remove the screws that attach the HIC faceplate to the controller canister. There are four screws: one on the top, one on the side, and two on the front. 4.
  • Page 30 Possible equipment damage--Be careful not to scratch or bump the components on the bottom of the HIC or Attention: on the top of the controller card. Item Description Host interface card (HIC) Thumbscrews 7. Place the HIC on a static-free surface. Installing a host interface card After removing the controller canister and HIC faceplate, you can replace the HIC and reattach the HIC faceplate.
  • Page 31 Item Description Host interface card (HIC) Thumbscrews 4. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 32 Installing a controller canister After replacing the failed HIC, you can install the new controller canister into the controller shelf. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2.
  • Page 33 Item Description Controller canister Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Install the SFPs from the original HIC in the host ports on the new HIC, as well as in host ports on controller canister, and reconnect all of the cables.
  • Page 34 Item Description Host Link LEDs Attention LED (amber) Seven-segment display 2. Bring the controller online using either SANtricity System Manger or the Enterprise Management Window's (EMW) script editor: Option Description SANtricity System Manager a. Select Hardware. b. If the graphic shows the drives, select Show back of shelf. c.

  • Page 35: Copyright Information

    For example: file="C:\Program Files\CLI\logs\support-data.7z" e. Select Tools > Verify and Execute. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. NetApp Support Contact technical support at , 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number.

  • Page 36: Trademark Information

    NetApp reserves the right to change any products described herein at any time, and without notice. NetApp assumes no responsibility or liability arising from the use of products described herein, except as expressly agreed to in writing by NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

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E5700