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NetApp E Series Manual

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Controllers
E-Series
NetApp
December 14, 2021
This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-e2800/controllers-
overview-supertask-concept.html on December 14, 2021. Always check docs.netapp.com for the latest.

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Summary of Contents for NetApp E Series

  • Page 1 Controllers E-Series NetApp December 14, 2021 This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-e2800/controllers- overview-supertask-concept.html on December 14, 2021. Always check docs.netapp.com for the latest.

  • Page 2: Table Of Contents

    Table of Contents Controllers ................ ...

  • Page 3: Controllers

    • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new controller ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware...
  • Page 4 • Multipath driver installed on the host so that you can use both controllers. Refer to the Linux express configuration, Windows express configuration, or VMware express configuration for instructions. • An ESD wristband, or you have taken other antistatic precautions. •...

  • Page 5: Add Second Controller Canister In E2800

    • A #1 Phillips screwdriver. • Labels to identify the new cables. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe. • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new controller...
  • Page 6 ports. • A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.) Step 1: Verify the new controller’s part number Confirm that the new controller has the same part number as the currently installed controller.
  • Page 7 Steps 1. Unpack the new HIC, and confirm it is identical to the existing HIC. Possible loss of data access — The HICs installed in the two controller canisters must be identical. If the replacement HIC is not identical to the HIC you are replacing, do not attempt this procedure.
  • Page 8 (1) Host interface card (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 9 NVSRAM file is included with the download file for SANtricity OS Software (controller firmware). Steps 1. Download the latest NVSRAM file from the NetApp Support site to your management client. a. From SANtricity System Manager, select Support ›...
  • Page 10 b. Next to Select Controller NVSRAM file, click Browse, and then select the NVSRAM file you downloaded. c. Click Start, and then confirm that you want to perform the operation. The upgrade begins and the following occurs: ▪ The pre-upgrade health check begins. If the pre-upgrade health check fails, use the Recovery Guru or contact technical support to resolve the problem.
  • Page 11 reset controller [a]; ◦ From the EMW interface: a. Select the storage array. b. Select Tools › Execute Script. c. Type the following command in the text box. set storageArray redundancyMode=duplex; d. Select Tools › Verify and Execute. e. Type the following command in the text box. reset controller [a];...
  • Page 12 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Insert any SFP+ transceivers, and connect cables to the new controller. Step 7: Complete adding a second controller Complete the process of adding a second controller by confirming that it is working correctly, reinstall the duplex NVSRAM file, distribute volumes between the controllers, and collect support data.
  • Page 13 SANtricity System Manager. If you already have the latest version of SANtricity OS software, you must reinstall that version. a. If necessary, download the latest version of the SANtricity OS software from the NetApp Support site. b. In System Manager, go to the Upgrade Center.
  • Page 14 c. Under SANtricity OS Software upgrade, click Begin Upgrade. d. Click Browse, and select the SANtricity OS software file. e. Click Browse, and select the Controller NVSRAM file. f. Click Start, and confirm that you want to perform the operation. The transfer of control operation begins.

  • Page 15: Replace Controller In E2800 Duplex Configuration

    e. Click Change Ownership. When the process is complete, the Change Volume Ownership dialog shows the new values for Preferred Owner and Current Owner. 7. Collect support data for your storage array using SANtricity System Manager. a. Select Support › ›...
  • Page 16 2. Locate the MAC address and FRU part number labels on the back of the controller canister. (1) MAC address: The MAC address for management port 1 (“P1”). If you used DHCP to obtain the original controller’s IP address, you need this address to connect to the new controller. (2) FRU part number: This number must match the replacement part number for the currently installed controller.
  • Page 17 <arrayName>-<dateTime>.7z. ◦ Alternatively, you can back up the configuration database by using the following CLI command: save storageArray dbmDatabase sourceLocation=onboard contentType=all file="filename"; 6. Collect support data for your storage array using SANtricity System Manager. If a problem occurs when you remove a controller, you can use the saved file to troubleshoot the issue. The system will save inventory, status, and performance data about your storage array in a single file.
  • Page 18 Steps 1. Put on an ESD wristband or take other antistatic precautions. 2. Label each cable that is attached to the controller canister. 3. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 4.
  • Page 19 (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E2812 controller shelf, E2824 controller shelf, or EF280 flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 20 (1) Internal Cache Active LED (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister.
  • Page 21 (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. Step 2c: Remove host interface card (duplex) If the controller canister includes a host interface card (HIC), you must remove the HIC from the original controller canister, so you can reuse it in the new controller canister.
  • Page 22 2. Remove the HIC faceplate. 3. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 4. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 23 (1) Host interface card (HIC) (2) Thumbscrews 5. Place the HIC on a static-free surface. Step 3: Install new controller (duplex) Install a new controller canister to replace the failed one. Perform this task only if your storage array has two controllers (duplex configuration).
  • Page 24 5. Move the battery latch up to secure the battery. When the latch clicks into place, the bottom of the latch hooks into a metal slot on the chassis. (1) Battery release latch (2) Battery 6. Turn the controller canister over to confirm that the battery is installed correctly. Possible hardware damage — The metal flange at the front of the battery must be completely inserted into the slot on the controller canister (as shown in the first figure).
  • Page 25 ◦ Incorrect — The battery’s metal flange is not inserted into the slot on the controller: Step 3b: Install host interface card (duplex) If you removed a HIC from the original controller canister, you must install that HIC in the new controller canister.
  • Page 26 (1) Host interface card (HIC) (2) Thumbscrews 4. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with four screws.
  • Page 27 Step 3c: Install new controller canister (duplex) After installing the battery and the host interface card (HIC), if one was initially installed, you can install the new controller canister into the controller shelf. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2.
  • Page 28 (1) Controller canister (2) Cam handle...
  • Page 29 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Install the SFPs from the original controller in the host ports on the new controller, and reconnect all the cables.

  • Page 30: Replace Controller In E2800 Simplex Configuration

    Possible loss of data access — If the controller you just installed shows one these codes, and the other controller is reset for any reason, the second controller could also lock down. 3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s Attention LEDs.
  • Page 31 • An ESD wristband, or you have taken other antistatic precautions. • Labels to identify each cable that is connected to the controller canister. • #1 Phillips screwdriver. • A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.) Step 1: Prepare to replace controller (simplex) Prepare to replace a controller canister by saving the drive security key, backing up the configuration, and...
  • Page 32 4. Collect support data for your storage array using SANtricity System Manager. If a problem occurs when you remove a controller, you can use the saved file to troubleshoot the issue. The system will save inventory, status, and performance data about your storage array in a single file. a.
  • Page 33 2. Label each cable that is attached to the controller canister. 3. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 4. If the HIC ports on the controller canister use SFP+ transceivers, remove the SFPs. Because you must remove the HIC from the failed controller canister, you must remove any SFPs from the HIC ports.
  • Page 34 (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. When you remove the controller canister, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 35 (1) Internal Cache Active (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister.
  • Page 36 (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. Step 2c: Remove host interface card (simplex) If the controller canister includes a host interface card (HIC), remove the HIC from the original controller canister so you can reuse it in the new controller canister.
  • Page 37 2. Remove the HIC faceplate. 3. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 4. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 38 (1) Host interface card (2) Thumbscrews 5. Place the HIC on a static-free surface. Step 3: Install new controller (simplex) Install a new controller canister to replace the failed one. Step 3a: Install battery (simplex) Install the battery into the replacement controller canister. You can install the battery that you removed from the original controller canister or install a new battery that you ordered.
  • Page 39 You must insert the metal flange at the front of the battery into the slot on the bottom of the controller canister, and slide the top of the battery beneath the small alignment pin on the left side of the canister. 5.
  • Page 40 ◦ Incorrect — The battery’s metal flange is not inserted into the slot on the controller: Step 3b: Install host interface card (simplex) If you removed a host interface card (HIC) from the original controller canister, install that HIC in the new controller canister.
  • Page 41 (1) Host interface card (2) Thumbscrews 4. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with four screws.
  • Page 42 Step 3c: Install new controller canister (simplex) After installing the battery and the HIC, if one was initially installed, you can install the new controller canister into the controller shelf. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2.
  • Page 43 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Install the SFPs from the original controller in the host ports on the new controller, and reconnect all the cables.
  • Page 44 Using DHCP server? All drives secured? Steps The new controller obtains its IP address from the DHCP server. This value might be different than the original controller’s IP address. Locate the MAC address on the label on the back of the replacement controller, and contact your network administrator with this information...
  • Page 45 The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. (1) Attention LED (amber) (2) Seven-segment display (3) Host Link LEDs 3. If any of the controller shelf’s Attention LEDs remain on, check that the controller canister has been installed correctly and that all cables are correctly seated.
  • Page 46 a. Collect the support bundle and open the storage array profile. b. Find and record all the unsecure drives’ locations, which are found in the support bundle. c. Power off the system. d. Remove the unsecure drives. e. Replace the controller. f.
  • Page 47 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

This manual is also suitable for:

E2800