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NetApp E Series Hardware Maintainence Manual

NetApp E Series Hardware Maintainence Manual

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Maintain systems

E-Series

NetApp

December 14, 2021

This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-ef600/index.html on

December 14, 2021. Always check docs.netapp.com for the latest.

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Summary of Contents for NetApp E Series

Page 1 Maintain systems E-Series NetApp December 14, 2021 This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-ef600/index.html on December 14, 2021. Always check docs.netapp.com for the latest.
Page 2 Table of Contents Maintain systems ............... . . ...
Page 3: Maintain Systems
Maintain systems EF300 and EF600 Maintain EF300 and EF600 hardware For the EF300 and EF600 storage systems, you can perform maintenance procedures on the following components. Batteries A battery is included with a controller and preserves cached data if the AC power fails. Controllers A controller consists of a board, firmware, and software.
Page 4 Batteries Requirements for EF300 or EF600 battery replacement Before you replace an EF300 or EF600 battery, review the requirements and considerations. A battery is included with a controller and preserves cached data if the AC power fails. Recovery Guru alerts If the Recovery Guru in SANtricity System Manager reports one of following statuses, you must replace the affected battery: •...
Page 5 › by selecting Tools Execute Script. Replace EF300 or EF600 battery You can replace a battery in an EF300 or EF600 storage system. About this task Each controller canister includes a battery that preserves cached data if the AC power fails. If the Recovery Guru in SANtricity System Manager reports either a Battery Failed status or a Battery Replacement Required status, you must replace the affected battery.
Page 6 b. If the graphic shows the drives, select Show back of shelf to show the controllers. c. Select the controller that you want to place offline. d. From the context menu, select Place offline, and confirm that you want to perform the operation. If you are accessing SANtricity System Manager using the controller you are attempting to take offline, a SANtricity System Manager Unavailable message is displayed.
Page 7 6. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the controller is free of the enclosure, use two hands to pull it out completely. Always use two hands to support the weight of a controller canister. 7.
Page 8 Step 3: Remove failed battery Pull the failed battery out of the controller. Steps 1. Remove the controller canister’s cover by unscrewing the single thumbscrew and lifting the lid open. 2. Confirm that the green LED inside the controller is off. If this green LED is on, the controller is still using battery power.
Page 9 6. Lift the battery out of the controller and place on a flat, static-free surface. 7. Follow the appropriate procedures for your location to recycle or dispose of the failed battery. To comply with International Air Transport Association (IATA) regulations, never ship a lithium battery by air unless it is installed within the controller shelf.
Page 10 Step 4: Install new battery After you have removed the failed battery from the controller canister, follow this step to install the new battery. Steps 1. Unpack the new battery, and set it on a flat, static-free surface. To comply with IATA safely regulations, replacement batteries are shipped with a state of charge (SoC) of 30 percent or less.
Page 11 Step 6: Complete battery replacement Place the controller online, collect support data, and resume operations. Steps 1. Place controller online. a. In System Manager, navigate to the Hardware page. b. Select Show back of controller. c. Select the controller with the replaced battery. d.
Page 12 5. Verify that all volumes have been returned to the preferred owner. a. Select Storage › Volumes. From the All Volumes page, verify that volumes are distributed to their › preferred owners. Select More Change ownership to view volume owners. b.
Page 13 • The OK to remove field in the Details area of the Recovery Guru in SANtricity System Manager displays Yes, indicating that it is safe to remove this component. Replace EF300 or EF600 controller You can replace a single controller in your EF300 or EF600 controller shelf. About this task When you replace a failed controller canister, you must remove the battery, power supply, DIMMs, fans, and host interface card (HIC) from the original controller canister, and then install them in the replacement...
Page 14 e. On the Base tab, make a note of the Replacement Part Number for the controller. 4. Confirm that the replacement part number for the failed controller is the same as the FRU part number for the replacement controller. Possible loss of data access — If the two-part numbers are not the same, do not attempt this procedure.
Page 15 Step 2a: Remove controller canister Remove the failed controller canister so you can replace it with a new one. Steps 1. Put on an ESD wristband or take other antistatic precautions. 2. Label each cable that is attached to the controller canister. 3.
Page 16 8. Place the controller canister on a flat, static-free surface. Step 2b: Remove battery Remove the battery from the failed controller canister so you can install it in the new controller canister. Steps 1. Remove the controller canister’s cover by unscrewing the single thumbscrew and lifting the lid open. 2.
Page 17 4. Gently squeeze the connector housing the battery wiring. Pull up, disconnecting the battery from the board. 5. Lift the battery out of the controller and place on a flat, static-free surface.
Page 18 Step 2c: Remove the HIC If the controller canister includes a HIC, you must remove the HIC from the original controller canister. Otherwise, you can skip this step. Steps 1. Using a Phillips screwdriver, remove the two screws that attach the HIC faceplate to the controller canister.
Page 19 The image above is an example, the appearance of your HIC may differ. 2. Remove the HIC faceplate. 3. Using your fingers or a Phillips screwdriver, loosen the single thumbscrew that secure the HIC to the controller card. The HIC comes with three screw locations on the top but is secured with only one. 4.
Page 20 5. Place the HIC on a flat, static-free surface. Step 2d: Remove power supply Remove the power supply so you can install it in the new controller. Steps 1. Disconnect the power cables: a. Open the power cord retainer, and then unplug the power cord from the power supply. b.
Page 21 3. Locate the handle on the front of the power supply. 4. Use the handle to slide the power supply straight out of the system. When removing a power supply, always use two hands to support its weight.
Page 22 Step 2e: Remove DIMMs Remove the DIMMs so you can install them in the new controller. Steps 1. Locate the DIMMs on your controller. 2. Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation.
Page 23 Step 2f: Remove fans Remove the fans so you can install them in the new controller. Steps 1. Gently lift the fan from the controller. 2. Repeat until all fans are removed.
Page 24 Step 3: Install new controller Install a new controller canister to replace the failed one. This is a multi-step procedure that requires you to install the following components from the original controller: battery, host interface card, power supply, DIMMs, and fans. Step 3a: Install battery Install the battery into the replacement controller canister.
Page 25 2. Align the single thumbscrew on the HIC with the corresponding hole on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 26 The image above is an example; the appearance of your HIC may differ. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with the two screws. Step 3c: Install power supply Install the power supply into the replacement controller canister.
Page 27 Step 3d: Install DIMMs Install the DIMMs into the new controller canister. Steps 1. Hold the DIMM by the corners, and align it to the slot. The notch among the pins on the DIMM should line up with the tab in the socket. 2.
Page 28 The DIMM fits tightly in the slot, but should go in easily. If not, realign the DIMM with the slot and reinsert it. Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the slot. 3.
Page 29 Step 3e: Install fans Install the fans into the replacement controller canister. Steps 1. Slide the fan all the way into the replacement controller.
Page 30 2. Repeat until all fans are installed. Step 3f: Install new controller canister Last, install the new controller canister into the controller shelf. Steps 1. Lower the cover on the controller canister and secure the thumbscrew. 2. While squeezing the controller handles, gently slide the controller canister all the way into the controller shelf.
Page 31 3. Install the SFPs from the original controller in the host ports on the new controller, if they were installed in the original controller, and reconnect all the cables. If you are using more than one host protocol, be sure to install the SFPs in the correct host ports. 4.
Page 32 3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s Attention LEDs. If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly seated and the controller canister is installed correctly.
Page 33 • Prevent electrostatic discharge (ESD): ◦ Keep the DIMM in the ESD bag until you are ready to install it. ◦ Open the ESD bag by hand or cut the top off with a pair of scissors. Do not insert a metal tool or knife into the ESD bag.
Page 34 section to replace the DIMMs on your controller: ◦ A failed DIMM, or a DIMM reporting Data Cache Module as not optimal. ◦ A DIMM with a mismatched Data Cache Module capacity. Step 2: Place controller offline Place the controller offline so you can safely remove and replace the DIMMs. Steps 1.
Page 35 1. Put on an ESD wristband or take other antistatic precautions. 2. Label each cable that is attached to the controller canister. 3. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 4.
Page 36 7. Place the controller canister on a flat, static-free surface. Step 4: Remove DIMMs If there is a memory mismatch present, replace the DIMMs in your controller. Steps 1. Remove the controller canister’s cover by unscrewing the single thumbscrew and lifting the lid open. 2.
Page 37 Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board. The number and placement of system DIMMs depends on the model of your system. Step 5: Install new DIMMs Install a new DIMM to replace the old one.
Page 38 Steps 1. Hold the DIMM by the corners, and align it to the slot. The notch among the pins on the DIMM should line up with the tab in the socket. 2. Insert the DIMM squarely into the slot. The DIMM fits tightly in the slot, but should go in easily. If not, realign the DIMM with the slot and reinsert it. Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the slot.
Page 39 3. Reconnect all the cables. Step 7: Complete DIMMs replacement Place the controller online, collect support data, and resume operations. Steps 1. Place controller online. a. In System Manager, navigate to the Hardware page. b. Select Show back of controller. c.
Page 40 As needed, install the latest version. 5. Verify that all volumes have been returned to the preferred owner. a. Select Storage › Volumes. From the All Volumes page, verify that volumes are distributed to their › preferred owners. Select More Change ownership to view volume owners.
Page 41 ◦ Place drives on cushioned surfaces, and never stack drives on top of each other. ◦ Do not bump drives against other surfaces. ◦ Before removing a drive from a shelf, unlatch the handle and wait 30 seconds for the drive to spin down.
Page 42 Requirements for EF300 or EF600 drive replacement. What you’ll need • A replacement drive that is supported by NetApp for your controller shelf or drive shelf. • An ESD wristband, or you have taken other antistatic precautions. • A flat, static-free work surface.
Page 43 1. Unpack the replacement drive, and set it on a flat, static-free surface near the shelf. Save all packing materials. 2. Press the release button on the failed drive. ◦ For drives in E5724 controller shelves or DE224C drive shelves, the release button is located at the top of the drive.
Page 44 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
Page 45 Step 1: Prepare to replace drive (60-drive) Prepare to replace a drive by checking the Recovery Guru in SANtricity System Manager and completing any prerequisite steps. Then, you can locate the failed component. Steps 1. If the Recovery Guru in SANtricity System Manager has notified you of an impending drive failure, but the drive has not yet failed, follow the instructions in the Recovery Guru to fail the drive.
Page 46 d. Using the extended levers, carefully pull the drive drawer out until it stops. e. Look at the top of the drive drawer to find the Attention LED in front of each drive. (1) Attention LED light on for the drive on the top right side The drive drawer Attention LEDs are on the left side in front of each drive, with an attention icon on the drive handle just behind the LED.
Page 47 (1) Attention icon (2) Attention LED Step 2: Remove failed drive (60-drive) Remove a failed drive to replace it with a new one. Steps 1. Unpack the replacement drive, and set it on a flat, static-free surface near the shelf. Save all packing materials for the next time you need to send a drive back.
Page 48 (1) Orange release latch 5. Open the cam handle, and lift out the drive slightly. 6. Wait 30 seconds. 7. Use the cam handle to lift the drive from the shelf.
Page 49 8. Place the drive on an antistatic, cushioned surface away from magnetic fields. 9. Wait 30 seconds for the software to recognize that the drive has been removed. If you accidentally remove an active drive, wait at least 30 seconds, and then reinstall it. For the recovery procedure, refer to the storage management software.
Page 50 (1) Raised button on the right side of the drive carrier 3. Lower the drive straight down, and then rotate the cam handle down until the drive snaps into place under the orange release latch. 4. Carefully push the drive drawer back into the enclosure. Push the drawer in slowly to avoid jarring the drawer and causing damage to the storage array.
Page 51 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
Page 52 Step 1: Prepare to replace drive Prepare for drive replacement by checking the Recovery Guru in SANtricity System Manager and completing any prerequisite steps. Then, you can locate the failed component. Steps 1. If the Recovery Guru in SANtricity System Manager has notified you of an impending drive failure, but the drive has not yet failed, follow the instructions in the Recovery Guru to fail the drive.
Page 53 6. Place the drive on an antistatic, cushioned surface away from magnetic fields. 7. Wait 30 seconds for the software to recognize that the drive has been removed. If you accidentally remove an active drive, wait at least 30 seconds, and then reinstall it. For the recovery procedure, refer to the storage management software.
Page 54 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
Page 55 open the System Manager interface, point the browser to the controller’s domain name or IP address.) Step 1: Place controller offline Place the controller canister offline so you can safely replace the failed fan. Steps 1. From SANtricity System Manager, review the details in the Recovery Guru to confirm that there is an issue with a fan and to ensure no other items must be addressed first.
Page 56 3. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 4. Confirm that the Cache Active LED on the back of the controller is off. 5. Squeeze the handles on either side of the controller, and pull back until it releases from the shelf. 6.
Page 57 7. Place the controller canister on a flat, static-free surface. Step 3: Remove failed fan You remove a failed fan so you can replace it with a new one. Steps 1. Remove the controller canister’s cover by unscrewing the single thumbscrew and lifting the lid open. 2.
Page 58 Step 4: Install new fan Install a new fan to replace the failed one. Steps 1. Slide the replacement fan all the way into the shelf.
Page 59 Step 5: Reinstall controller canister After installing the new fan, reinstall the controller canister into the controller shelf. Steps 1. Lower the cover on the controller canister and secure the thumbscrew. 2. While squeezing the controller handles, gently slide the controller canister all the way into the controller shelf.
Page 60 Step 6: Complete fan replacement Place the controller online, collect support data, and resume operations. 1. Place controller online. a. In System Manager, navigate to the hardware page. b. Select Show back of controller. c. Select the controller with the replaced fan. d.
Page 61 • You have all cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe.
Page 62 • EF300 controllers must have HIC port 2 filled with a HIC for host connectivity. Add host interface card (HIC) to an EF600 You can add a host interface card (HIC) to an EF600 controller. This addition increases the number of host ports in your storage array. About this task This procedure applies only to EF600 controller shelves, and involves the following steps: •...
Page 63 ◦ From System Manager: a. Select Support › › Support Center Diagnostics. b. Select Collect Configuration Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, configurationData- <arrayName>-<dateTime>.7z. 3. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For example, you can perform these steps: ◦...
Page 64 6. Squeeze the handles on either side of the controller, and pull back until it releases from the shelf. 7. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the controller is free of the enclosure, use two hands to pull it out completely. Always use two hands to support the weight of a controller canister.
Page 65 Step 3: Add the new HIC Install the HIC to increase the number of host ports in your storage array. Possible loss of data access — Never install a HIC in an EF600 controller canister if that HIC was designed for another E-Series controller. In addition, both controllers and both HICs must be identical.
Page 66 6. Hand-tighten the HIC thumbscrew. Do not use a screwdriver, or you might over tighten the screws. 7. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with the two screws. Step 4: Reinstall the controller canister Reinstall the controller canister into the controller shelf after installing the HIC.
Page 67 2. As the controller boots, check the controller LEDs. ◦ The amber Attention LED remains on. ◦ The Host Link LEDs might be on, blinking, or off, depending on the host interface. 3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s Attention LEDs.
Page 68 controller shelf. Before you begin • Review Requirements for EF300 or EF600 HIC upgrades. • Schedule a downtime maintenance window for this procedure. You cannot access data on the storage array until you have successfully completed this procedure. Because both controllers must have the same HIC configuration when they are powered on, the power must be off when you install HICs.
Page 69 ◦ Ensure that no applications are writing data to any LUNs mapped from the storage to the hosts. ◦ Unmount all file systems associated with volumes on the array. The exact steps to stop host I/O operations depend on the host operating system and the configuration, which are beyond the scope of these instructions.
Page 70 6. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the controller is free of the enclosure, use two hands to pull it out completely. Always use two hands to support the weight of a controller canister. 7.
Page 71 Step 3: Remove the HIC Remove the original HIC so you can replace it with an upgraded one. Steps 1. Remove the controller canister’s cover by unscrewing the single thumbscrew and lifting the lid open. 2. Confirm that the green LED inside the controller is off. If this green LED is on, the controller is still using battery power.
Page 72 The HIC comes with three screw locations on the top, but is secured with only one. The image above is an example, the appearance of your HIC may differ. 6. Carefully detach the HIC from the controller card by lifting the card up and out of the controller. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 73 The image above is an example, the appearance of your HIC may differ. 7. Place the HIC on a flat, static-free surface. Step 4: Upgrade the HIC After removing the old HIC, you install the new one. Possible loss of data access — Never install a HIC in an EF300 or EF600 controller canister if that HIC was designed for another E-Series controller.
Page 74 The image above is an example, the appearance of your HIC may differ. 3. Carefully lower the HIC into place, and seat the HIC connector by pressing gently on the HIC. Possible equipment damage — Be very careful not to pinch the gold ribbon connector for the controller LEDs between the HIC and the thumbscrew.
Page 75 The image above is an example; the appearance of your HIC may differ. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original HIC with the three screws.
Page 76 a. Plug in power cables. 2. As the controller boots, check the controller LEDs. ◦ The amber Attention LED remains on. ◦ The Host Link LEDs might be on, blinking, or off, depending on the host interface. 3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s Attention LEDs.
Page 77 Before you begin • Review Requirements for EF300 or EF600 HIC upgrades. • Schedule a downtime maintenance window for this procedure. You cannot access data on the storage array until you have successfully completed this procedure. Because both controllers must have the same HIC configuration when they are powered on, the power must be off when you install HICs.
Page 78 d. From the context menu, select Place offline, and confirm that you want to perform the operation. If you are accessing SANtricity System Manager using the controller you are attempting to take offline, a SANtricity System Manager Unavailable message is displayed. Select Connect to an alternate network connection to automatically access SANtricity System Manager using the other controller.
Page 79 6. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the controller is free of the enclosure, use two hands to pull it out completely. Always use two hands to support the weight of a controller canister. 7.
Page 80 Step 3: Remove the HIC Remove the original HIC so you can replace it with an upgraded one. Steps 1. Remove the controller canister’s cover by unscrewing the single thumbscrew and lifting the lid open. 2. Confirm that the green LED inside the controller is off. If this green LED is on, the controller is still using battery power.
Page 81 The HIC comes with three screw locations on the top, but is secured with only one. The image above is an example; the appearance of your HIC may differ. 6. Carefully detach the HIC from the controller card by lifting the card up and out of the controller. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 82 The image above is an example; the appearance of your HIC may differ. 7. Place the HIC on a flat, static-free surface. Step 4: Replace the HIC After removing the old HIC, install a new HIC. Possible loss of data access — Never install a HIC in an EF300 or EF600 controller canister if that HIC was designed for another E-Series controller.
Page 83 The image above is an example; the appearance of your HIC may differ. 4. Hand-tighten the HIC thumbscrew. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original HIC with the three screws.
Page 84 3. Install the SFPs into the new HIC and reconnect all the cables. If you are using more than one host protocol, be sure to install the SFPs in the correct host ports. Step 6: Complete HIC replacement Place the controller online, collect support data, and resume operations. Steps 1.
Page 85 • You have obtained the necessary hardware for the conversion, which may include a new set of HICs and/or SFPs. Your NetApp Sales Representative can help you determine what hardware you need and help you order the correct parts.
Page 86 Change host protocol for an EF300 or EF600 Follow this procedure to change the host port protocol in an EF300 or EF600 array. This procedure applies only to host interface cards (HICs) using either Infiniband (IB) or Fibre Channel (FC). Step 1: Obtain the feature pack key To obtain the feature pack key, you need the serial number from the controller shelf, a Feature Activation Code, and the Feature Enable Identifier for the storage array.
Page 87 3. Using the feature pack submodel ID, locate the corresponding Controller submodel ID for the starting configuration and find the Feature Activation Code for the desired ending configuration within the following table. Then, copy that Feature Activation Code to a text file. Starting configuration Ending configuration Feature Activation...
Page 88 Starting configuration Ending configuration Feature Activation Code NVMe/FC JHX-UB4-ZGTP1 NVMe/RoCE NVMe/FC LHS-RB4-ZDV29 NVMe/IB iSER/IB FH6-975-Z7Q7H SRP/IB 0HI-Z75-ZE4L5 iSER/IB NVMe/FC or MHQ-M85-ZIJNT NVMe/RoCE NVMe/FC or 4HS-685-ZJZ1U NVMe/IB YHU-P85-ZLHCX FC/PTL AHX-985-ZMXMI SRP/IB ZHZ-S85-ZNF4J SRP/IB NVMe/FC or EH3-C85-Z0V93 NVMe/RoCE NVMe/FC or BH5-V85-ZQDQJ NVMe/IB 1H8-F85-ZRT1V FC/PTL 1HA-Y85-ZSB7S...
Page 89 Starting configuration Ending configuration Feature Activation Code NVMe/RoCE NVMe/IB LHF-285-ZV9YZ IHI-L85-ZXQEP iSER/IB RHK-585-ZY7P5 FC-PTL NHN-095-ZZ0XF SRP/IB GHP-895-Z25BD NVMe/IB NVMe/RoCE 7HS-R95-Z3M06 UHU-B95-Z43X2 FC-PTL 8HX-U95-Z5K6F iSER/IB UHZ-E95-Z71LH SRP/IB SH2-X95-Z8IVS NVMe/FC or UH5-H95-Z9Z58 NVMe/RoCE NVMe/FC or XH7-195-ZBGJC NVMe/IB FC-PTL FHA-K95-ZCXX0 iSER/IB JHC-595-ZDE3X SRP/IB 0HF-095-ZFVFN...
Page 90 NVMe/IB KHC-QA5-ZW1P3 FC/PTL CHE-AA5-ZXH2F iSER/IB SHH-TA5-ZZYHS If your controller submodel ID is not listed, contact NetApp Support. 4. In System Manager, locate the Feature Enable Identifier. a. Go to Settings › System. b. Scroll down to Add-ons. c. Under Change Feature Pack, locate the Feature Enable Identifier.
Page 91 Copy and paste this 32-digit number to a text file. 5. Go to NetApp License Activation: Storage Array Premium Feature Activation, and enter the information required to obtain the feature pack. ◦ Chassis Serial Number ◦ Feature Activation Code ◦...
Page 92 Possible data loss — If you continue this procedure while I/O operations are occurring, you might lose data. 2. Wait for any data in cache memory to be written to the drives. The green Cache Active LED on the back of each controller is on when cached data needs to be written to the drives.
Page 93 • VMware express configuration • Windows express configuration Specific settings might vary. Check the NetApp Interoperability Matrix for specific instructions and additional recommended settings for your solution. Power supplies Requirements for EF300 or EF600 power supply replacement Before replacing a power supply in an EF300 or EF600 array, review the following requirements.
Page 94 1. Unpack the new power supply, and set it on a level surface near the drive shelf. Save all packing materials for use when returning the failed power supply. 2. Disconnect the power cables: a. Open the power cord retainer, and then unplug the power cord from the power supply. b.
Page 95 Step 2: Install new power supply and complete the replacement After removing the failed power supply, install a new one. Steps 1. Using both hands, support and align the edges of the power supply with the opening in the system chassis, and then gently push the power supply into the chassis using the cam handle.
Page 96 2. Confirm that its status is Optimal and check the controller shelf’s Attention LEDs. If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly seated and the controller canister is installed correctly. If necessary, remove and reinstall the controller canister.
Page 97 • You have a #1 Phillips screwdriver. • You have labels to identify each cable that is connected to the controller canister. • You have a management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.) •...
Page 98 a. Select Support › › Support Center Diagnostics. b. Select Collect Configuration Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, configurationData- <arrayName>-<dateTime>.7z. 3. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For example, you can perform these steps: ◦...
Page 99 6. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the controller is free of the enclosure, use two hands to pull it out completely. Always use two hands to support the weight of a controller canister. 7.
Page 100 Step 3: Add the new SAS expansion card Install the SAS expansion card to allow for drive tray expansion. On an EF300 controller shelf, a SAS expansion card may only be installed in port 1. Steps 1. Remove the controller canister’s cover by unscrewing the single thumbscrew and lifting the lid open. 2.
Page 101 Step 5: Complete SAS expansion card addition Place the controller online, collect support data, and resume operations. Steps 1. Plug in power cables to place the controller online. 2. As the controller boots, check the controller LEDs. ◦ The amber Attention LED remains on. ◦...
Page 102: E2800
volumes. d. If only some of the volumes are returned to their preferred owners after auto-distribution or manual distribution you must check the Recovery Guru for host connectivity issues. e. If there is no Recovery Guru present or if following the recovery guru steps the volumes are still not returned to their preferred owners contact support.
Page 103 are built into the controller are called baseboard host ports. Host ports that are built into the HIC are called HIC ports. Host port protocol You can convert the protocol of a host to a different protocol so that compatibility and communication can be established.
Page 104 If your storage array has… You must… Two controllers (duplex) 1. Take the controller offline. 2. Remove the controller canister. 3. Replace the battery. 4. Replace the controller canister. 5. Bring the controller online. One controller (simplex) 1. Stop host I/O operations. 2.
Page 105 1. From SANtricity System Manager, review the details in the Recovery Guru to confirm that there is an issue with a battery and to ensure no other items must be addressed first. 2. From the Details area of the Recovery Guru, determine which battery to replace. 3.
Page 106 For controller B: set controller [b] availability=offline 6. Wait for SANtricity System Manager to update the controller’s status to offline. 7. Go to Remove E2800 controller canister. Do not begin any other operations until after the status has been updated. Power down the controller shelf (simplex) If you have a simplex configuration, power down the controller shelf so you can safely remove the failed battery.
Page 107 c. Unmount all file systems associated with volumes on the array. The exact steps to stop host I/O operations depend on the host operating system and the configuration, which are beyond the scope of these instructions. If you are not sure how to stop host I/O operations in your environment, consider shutting down the host.
Page 108 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
Page 109 (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E2812 controller shelf, E2824 controller shelf or EF280 flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 110 (1) Internal Cache Active (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister.
Page 111 (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. 6. Follow the appropriate procedures for your location to recycle or dispose of the failed battery. To comply with International Air Transport Association (IATA) regulations, never ship a lithium battery by air unless it is installed within the controller shelf.
Page 112 1. Unpack the new battery, and set it on a flat, static-free surface. To comply with IATA safely regulations, replacement batteries are shipped with a state of charge (SoC) of 30 percent or less. When you reapply power, keep in mind that write caching will not resume until the replacement battery is fully charged and it has completed its initial learn cycle.
Page 113 ◦ Incorrect — The battery’s metal flange is not inserted into the slot on the controller: 6. Go to Re-install E2800 controller canister. Re-install E2800 controller canister Reinstall the controller canister into the controller shelf after installing the new battery. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2.
Page 114 (1) Controller canister (2) Cam handle...
Page 115 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables. 6. Go to Complete E2800 battery replacement. Complete E2800 battery replacement The steps to complete battery replacement depend on whether you have a duplex configuration (two controllers) or a simplex configuration (one controller).
Page 116 2. Bring the controller online using SANtricity System Manager. ◦ From SANtricity System Manager: a. Select Hardware. b. If the graphic shows the drives, select Show back of shelf. c. Select the controller you want to place online. d. Select Place Online from the context menu, and confirm that you want to perform the operation. The system places the controller online.
Page 117 ◦ The seven-segment display shows the repeating sequence OS, Sd, blank to indicate that the controller is performing Start-of-day (SOD) processing. After a controller has successfully booted up, its seven- segment display should show the tray ID. ◦ The amber Attention LED on the controller turns on and then turns off, unless there is an error. ◦...
Page 118 • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new controller ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe.
Page 119 open the System Manager interface, point the browser to the controller’s domain name or IP address.) Optionally, you can use the command line interface (CLI) to perform some of the procedures. If you do not have access to the CLI, you can do one of the following: ◦...
Page 120 • Labels to identify the new cables. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe. • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new controller ports.
Page 121 1. Unpack the new controller canister, and set it on a flat, static-free surface. 2. Locate the MAC address and FRU part number labels on the back of the controller canister. (1) MAC address: The MAC address for management port 1 (“P1”). If you used DHCP to obtain the original controller’s IP address, you will need this address to connect to the new controller.
Page 122 3. Press the button on the cover, and slide the cover off. 4. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the controller canister, and remove the faceplate. 5. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card.
Page 123 9. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 10. Set the controller canister aside until you are ready to install it. Step 3: Collect support data Collect support data before and after replacing a component to ensure you can send a full set of logs to technical support in case the replacement does not resolve the problem.
Page 124 NVSRAM file is included with the download file for SANtricity OS Software (controller firmware). Steps 1. Download the latest NVSRAM file from the NetApp Support site to your management client. a. From SANtricity System Manager, select Support ›...
Page 125 ▪ The controller reboots automatically to apply the new settings. ◦ Alternatively, you can use the following CLI command to perform the upgrade: download storageArray NVSRAM file="filename" healthCheckMelOverride=FALSE; In this command, is the file path and the file name for duplex version of the Controller filename NVSRAM file (the file with “D”...
Page 126 set storageArray redundancyMode=duplex; d. Select Tools › Verify and Execute. e. Type the following command in the text box. reset controller [a]; f. Select Tools › Verify and Execute. After the controller reboots, an “alternate controller missing” error message is displayed. This message indicates that controller A has been successfully converted to duplex mode.
Page 127 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Insert any SFP+ transceivers, and connect cables to the new controller. Step 7: Complete adding a second controller Complete the process of adding a second controller by confirming that it is working correctly, reinstall the duplex NVSRAM file, distribute volumes between the controllers, and collect support data.
Page 128 SANtricity System Manager. If you already have the latest version of SANtricity OS software, you must reinstall that version. a. If necessary, download the latest version of the SANtricity OS software from the NetApp Support site. b. In System Manager, go to the Upgrade Center.
Page 129 c. Under SANtricity OS Software upgrade, click Begin Upgrade. d. Click Browse, and select the SANtricity OS software file. e. Click Browse, and select the Controller NVSRAM file. f. Click Start, and confirm that you want to perform the operation. The transfer of control operation begins.
Page 130 e. Click Change Ownership. When the process is complete, the Change Volume Ownership dialog shows the new values for Preferred Owner and Current Owner. 7. Collect support data for your storage array using SANtricity System Manager. a. Select Support › ›...
Page 131 2. Locate the MAC address and FRU part number labels on the back of the controller canister. (1) MAC address: The MAC address for management port 1 (“P1”). If you used DHCP to obtain the original controller’s IP address, you need this address to connect to the new controller. (2) FRU part number: This number must match the replacement part number for the currently installed controller.
Page 132 <arrayName>-<dateTime>.7z. ◦ Alternatively, you can back up the configuration database by using the following CLI command: save storageArray dbmDatabase sourceLocation=onboard contentType=all file="filename"; 6. Collect support data for your storage array using SANtricity System Manager. If a problem occurs when you remove a controller, you can use the saved file to troubleshoot the issue. The system will save inventory, status, and performance data about your storage array in a single file.
Page 133 Steps 1. Put on an ESD wristband or take other antistatic precautions. 2. Label each cable that is attached to the controller canister. 3. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 4.
Page 134 (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E2812 controller shelf, E2824 controller shelf, or EF280 flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 135 (1) Internal Cache Active LED (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister.
Page 136 (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. Step 2c: Remove host interface card (duplex) If the controller canister includes a host interface card (HIC), you must remove the HIC from the original controller canister, so you can reuse it in the new controller canister.
Page 137 2. Remove the HIC faceplate. 3. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 4. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 138 (1) Host interface card (HIC) (2) Thumbscrews 5. Place the HIC on a static-free surface. Step 3: Install new controller (duplex) Install a new controller canister to replace the failed one. Perform this task only if your storage array has two controllers (duplex configuration).
Page 139 5. Move the battery latch up to secure the battery. When the latch clicks into place, the bottom of the latch hooks into a metal slot on the chassis. (1) Battery release latch (2) Battery 6. Turn the controller canister over to confirm that the battery is installed correctly. Possible hardware damage — The metal flange at the front of the battery must be completely inserted into the slot on the controller canister (as shown in the first figure).
Page 140 ◦ Incorrect — The battery’s metal flange is not inserted into the slot on the controller: Step 3b: Install host interface card (duplex) If you removed a HIC from the original controller canister, you must install that HIC in the new controller canister.
Page 141 (1) Host interface card (HIC) (2) Thumbscrews 4. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with four screws.
Page 142 Step 3c: Install new controller canister (duplex) After installing the battery and the host interface card (HIC), if one was initially installed, you can install the new controller canister into the controller shelf. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2.
Page 143 (1) Controller canister (2) Cam handle...
Page 144 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Install the SFPs from the original controller in the host ports on the new controller, and reconnect all the cables.
Page 145 Possible loss of data access — If the controller you just installed shows one these codes, and the other controller is reset for any reason, the second controller could also lock down. 3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s Attention LEDs.
Page 146 • An ESD wristband, or you have taken other antistatic precautions. • Labels to identify each cable that is connected to the controller canister. • #1 Phillips screwdriver. • A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.) Step 1: Prepare to replace controller (simplex) Prepare to replace a controller canister by saving the drive security key, backing up the configuration, and...
Page 147 4. Collect support data for your storage array using SANtricity System Manager. If a problem occurs when you remove a controller, you can use the saved file to troubleshoot the issue. The system will save inventory, status, and performance data about your storage array in a single file. a.
Page 148 2. Label each cable that is attached to the controller canister. 3. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 4. If the HIC ports on the controller canister use SFP+ transceivers, remove the SFPs. Because you must remove the HIC from the failed controller canister, you must remove any SFPs from the HIC ports.
Page 149 (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. When you remove the controller canister, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 150 (1) Internal Cache Active (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister.
Page 151 (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. Step 2c: Remove host interface card (simplex) If the controller canister includes a host interface card (HIC), remove the HIC from the original controller canister so you can reuse it in the new controller canister.
Page 152 2. Remove the HIC faceplate. 3. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 4. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 153 (1) Host interface card (2) Thumbscrews 5. Place the HIC on a static-free surface. Step 3: Install new controller (simplex) Install a new controller canister to replace the failed one. Step 3a: Install battery (simplex) Install the battery into the replacement controller canister. You can install the battery that you removed from the original controller canister or install a new battery that you ordered.
Page 154 You must insert the metal flange at the front of the battery into the slot on the bottom of the controller canister, and slide the top of the battery beneath the small alignment pin on the left side of the canister. 5.
Page 155 ◦ Incorrect — The battery’s metal flange is not inserted into the slot on the controller: Step 3b: Install host interface card (simplex) If you removed a host interface card (HIC) from the original controller canister, install that HIC in the new controller canister.
Page 156 (1) Host interface card (2) Thumbscrews 4. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with four screws.
Page 157 Step 3c: Install new controller canister (simplex) After installing the battery and the HIC, if one was initially installed, you can install the new controller canister into the controller shelf. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2.
Page 158 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Install the SFPs from the original controller in the host ports on the new controller, and reconnect all the cables.
Page 159 Using DHCP server? All drives secured? Steps The new controller obtains its IP address from the DHCP server. This value might be different than the original controller’s IP address. Locate the MAC address on the label on the back of the replacement controller, and contact your network administrator with this information...
Page 160 The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. (1) Attention LED (amber) (2) Seven-segment display (3) Host Link LEDs 3. If any of the controller shelf’s Attention LEDs remain on, check that the controller canister has been installed correctly and that all cables are correctly seated.
Page 161 a. Collect the support bundle and open the storage array profile. b. Find and record all the unsecure drives’ locations, which are found in the support bundle. c. Power off the system. d. Remove the unsecure drives. e. Replace the controller. f.
Page 162 Requirements for E2800 canister replacement Before you replace a canister in an E2800 array, review the canister types and requirements. Canister types include power supplies, power canisters, and fan canisters. Power supply Each 12-drive or 24-drive controller shelf or drive shelf includes two power supplies with integrated fans. These are referred to as power-fan canisters in SANtricity System Manager.
Page 163 • You have an ESD wristband, or you have taken other antistatic precautions. • You can replace a power supply (power-fan canister) while your storage array is powered on and performing host I/O operations, as long as the following conditions are true: ◦...
Page 164 Requirements for replacing a power canister If you plan to replace a power canister, keep the following requirements in mind. • You have a replacement power canister that is supported for your controller shelf or drive shelf model. • You have one power canister that is installed and running. •...
Page 165 The following figure shows the back of a DE460C shelf with two fan canisters: Possible equipment damage — If you replace a fan canister with the power turned on, you must complete the replacement procedure within 30 minutes to prevent the possibility of overheating the equipment.
Page 166 as long as the following conditions are true: ◦ The second fan canister in the shelf has an Optimal status. ◦ The OK to remove field in the Details area of the Recovery Guru in SANtricity System Manager displays Yes, indicating that it is safe to remove this component. If the second fan canister in the shelf does not have Optimal status or if the Recovery Guru indicates that it is not OK to remove the fan canister, contact technical support.
Page 167 b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 2. From SANtricity System Manager, determine which power supply has failed. You can find this information in the Details area of the Recovery Guru, or you can review the information displayed for the shelf.
Page 168 Save all packing materials for use when returning the failed power supply. 2. Turn off the power supply and disconnect the power cables: a. Turn off the power switch on the power supply. b. Open the power cord retainer, and then unplug the power cord from the power supply. c.
Page 169 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your power supply replacement is complete. You can resume normal operations.
Page 170 Before you begin • Review the power canister requirements in Requirements for canister replacement. • Review the details in the Recovery Guru to confirm that there is an issue with the power canister and select Recheck from the Recovery Guru to ensure no other items must be addressed first. •...
Page 171 (1) Power LEDs. If it is Solid green, the power canister is functioning correctly. If it is Off, the power canister failed, the AC switch is turned off, the AC power cord is not properly installed, or the AC power cord input voltage is not within margin (there is a problem at the source end of the AC power cord).
Page 172 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your power canister replacement is complete. You can resume normal operations.
Page 173 • Review the fan canister requirements in Requirements for canister replacement. • Review the details in the Recovery Guru to confirm that there is an issue with the fan canister and select Recheck from the Recovery Guru to ensure no other items must be addressed first. •...
Page 174 (1) Attention LED. If this LED displays as Solid amber, then the fan has a fault. Step 2: Remove failed fan canister and install new one Remove a failed fan canister so you can replace it with a new one. If you do not turn off the power to your storage array, ensure that you remove and replace the fan canister within 30 minutes to prevent the system from overheating.
Page 175 (1) Tab that you press to release the fan canister handle 3. Use the fan canister handle to pull the fan canister out of the shelf.
Page 176 (1) Handle to pull the fan canister out 4. Slide the replacement fan canister all the way into the shelf, and then move the fan canister handle until it latches with the orange tab. Step 3: Complete fan canister replacement Confirm that the new fan canister is working correctly, gather support data, and resume normal operations.
Page 177 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your fan canister replacement is complete. You can resume normal operations.
Page 178 drive slots. Drive drawer 1 is at the top, and drive drawer 5 is at the bottom. For both an E2860 controller shelf drawer and a DE460C drive shelf drawer, drives are numbered from 0 to 11 in each drive drawer within the shelf. Your E2860 storage array might include one or more SAS-2 legacy expansion drive trays, including the DE1600 12-drive tray, the DE5600 24-drive tray, or the DE6600 60-drive tray.
Page 179 Each of the five drawers can hold up to 12 drives. Drive handling The drives in your storage array are fragile. Improper drive handling is a leading cause of drive failure.
Page 180 What you’ll need • A replacement drive that is supported by NetApp for your controller shelf or drive shelf. • An ESD wristband, or you have taken other antistatic precautions. • A management station with a browser that can access SANtricity System Manager for the controller. (To...
Page 181 Step 1: Prepare to replace drive Prepare to replace a drive by checking the Recovery Guru in SANtricity System Manager and completing any prerequisite steps. Then, you can locate the failed component. Steps 1. If the Recovery Guru in SANtricity System Manager has notified you of an impending drive failure, but the drive has not yet failed, follow the instructions in the Recovery Guru to fail the drive.
Page 182 3. Open the cam handle, and slide out the drive slightly. 4. Wait 30 seconds. 5. Using both hands, remove the drive from the shelf. 6. Place the drive on an antistatic, cushioned surface away from magnetic fields. 7. Wait 30 seconds for the software to recognize that the drive has been removed. If you accidentally remove an active drive, wait at least 30 seconds, and then reinstall it.
Page 183 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
Page 184 For example, do not attempt to replace a hard disk drive (HDD) with a solid-state disk (SSD). Similarly, if you are replacing a secure-capable drive, make sure the replacement drive is also secure-capable. 3. If needed, use SANtricity System Manager to locate the drive within the storage array. a.
Page 185 (1) Attention LED light on for the drive on the top right side The drive drawer Attention LEDs are on the left side in front of each drive, with an attention icon on the drive handle just behind the LED.
Page 186 (1) Attention icon (2) Attention LED Step 2: Remove failed drive Remove a failed drive to replace it with a new one. Steps 1. Unpack the replacement drive, and set it on a flat, static-free surface near the shelf. Save all packing materials for the next time you need to send a drive back. 2.
Page 187 (1) Orange release latch 5. Open the cam handle, and lift out the drive slightly. 6. Wait 30 seconds. 7. Use the cam handle to lift the drive from the shelf.
Page 188 8. Place the drive on an antistatic, cushioned surface away from magnetic fields. 9. Wait 30 seconds for the software to recognize that the drive has been removed. If you accidentally remove an active drive, wait at least 30 seconds, and then reinstall it. For the recovery procedure, refer to the storage management software.
Page 189 (1) Raised button on the right side of the drive carrier 3. Lower the drive straight down, and then rotate the cam handle down until the drive snaps into place under the orange release latch. 4. Carefully push the drive drawer back into the enclosure. Push the drawer in slowly to avoid jarring the drawer and causing damage to the storage array.
Page 190 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
Page 191 Possible loss of data access — If a volume is already in a Degraded state, and you remove drives from the drive drawer, the volume can fail. What you’ll need • A replacement drive drawer. • An ESD wristband, or you have taken other antistatic precautions. •...
Page 192 This command ensures you can remove the top-most drawer in drive shelf 10: SMcli <ctlr_IP1\> -p "safety-1" -c "set tray [10] drawer [1] serviceAllowedIndicator=forceOnWarning;" 3. Determine if you need to stop host I/O activity, as follows: ◦ If the command succeeds, you do not need to stop host I/O activity. All drives in the drawer are in pools or volume groups with Drawer Loss Protection.
Page 193 (1) Cache Active LED 7. From the Home page of SANtricity System Manager, select View Operations in Progress. 8. Wait for all operations to complete before continuing with the next step. 9. Power off the shelves, using one of the following procedures: ◦...
Page 194 1. Make sure that the drive shelf and controller shelf no longer has I/O activity and is powered off, or you have issued the CLI command. Set Drawer Attention Indicator 2. From the rear of the drive shelf, remove the right fan canister: a.
Page 196 (1) Cable chain (2) Vertical connector (connected to midplane) (3) Horizontal connector (connected to drawer) 4. For easy access, use your finger to move the cable chain on the right side to the left. 5. Disconnect any of the right cable chains from their corresponding vertical guide rail. a.
Page 197 (1) Orange ring on vertical guide rail (2) Cable chain, partially removed b. To unlatch the cable chain, insert your finger into the orange ring and press towards the middle of the system.
Page 198 c. To unplug the cable chain, carefully pull your finger toward you approximately 1 inch (2.5 cm). Leave the cable chain connector within the vertical guide rail. (If the drive tray is powered on, do not allow the cable chain connector to touch the metal chassis.) 6.
Page 199 (1) Orange ring on horizontal guide rail (2) Cable chain, partially removed b. To unlatch the cable chain, gently insert your finger into the orange ring and push down. The figure shows the orange ring on the horizontal guide rail (see item 1 in the figure above), as it is pushed down so that the rest of the cable chain can be pulled out of the enclosure.
Page 200 correct speed. Step 3: Remove failed drive drawer Remove a failed drive drawer to replace it with a new one. Possible loss of data access — Magnetic fields can destroy all data on the drive and cause irreparable damage to the drive circuitry. To avoid loss of data access and damage to the drives, always keep drives away from magnetic devices.
Page 201 d. Place the drive on a flat, static-free surface and away from magnetic devices. 7. Remove the drive drawer: a. Locate the plastic release lever on each side of the drive drawer. (1) Drive drawer release lever b. Disengage both release levers by pulling the latches toward you. c.
Page 202 Steps 1. From the front of the drive shelf, shine a flashlight into the empty drawer slot, and locate the lock-out tumbler for that slot. The lock-out tumbler assembly is a safety feature that prevents you from being able to open more than one drive drawer at one time.
Page 203 Step 5: Attach cable chains Attach the cable chains so you can safely re-install the drives in the drive drawer. About this task When attaching a cable chain, reverse the order you used when disconnecting the cable chain. You must insert the chain’s horizontal connector into the horizontal guide rail in the enclosure before inserting the chain’s vertical connector into the vertical guide rail in the enclosure.
Page 205 (1) Horizontal guide rail (2) Vertical guide rail d. Slide the vertical connector on the right cable chain into the vertical guide rail. e. After you have reconnected both ends of the cable chain, carefully pull on the cable chain to verify that both connectors are latched.
Page 206 Step 6: Complete drive drawer replacement Reinsert the drives and replace the front bezel in the correct order. Possible loss of data access — You must install each drive in its original location in the drive drawer. Steps 1. Make sure that: ◦...
Page 207 (1) Raised button on the right side of the drive f. Lower the drive straight down, making sure the drive is pressed all the way down into the bay, and then rotate the drive handle down until the drive snaps into place.
Page 208 g. Repeat these steps to install all the drives. 3. Slide the drawer back into the drive shelf by pushing it from the center and closing both levers. Risk of equipment malfunction — Make sure to completely close the drive drawer by pushing both levers.
Page 209 • You have all cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe.
Page 210 • Any required host hardware installed for the new host ports, such as switches or host bus adapters (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix and the NetApp Hardware Universe.
Page 211 If a problem occurs during this procedure, you can use the saved file to restore your configuration. The system will save the current state of the RAID configuration database, which includes all data for volume groups and disk pools on the controller. ◦...
Page 212 (1) Cache Active LED 7. From the Home page of SANtricity System Manager, select View Operations in Progress. Wait for all operations to complete before continuing with the next step. 8. Power down the controller shelf. a. Turn off both power switches on the controller shelf. b.
Page 213 The following figure is an example of an E2812 controller shelf, E2824 controller shelf, or EF280 flash array: (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
Page 214 (1) Controller canister (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E2812 controller shelf, E2824 controller shelf or EF280 flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 215 If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. (1) Internal Cache Active (2) Battery 4. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the controller canister, and remove the faceplate.
Page 216 (1) Host interface card (HIC) (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
Page 217 Step 4: Reinstall controller canister Reinstall the controller canister into the controller shelf after installing the new HIC. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. The following figure is an example of an E2824 controller shelf, or EF280 flash array:...
Page 218 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
Page 219 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 5.
Page 220 seated, and check that the HIC and the controller canister are installed correctly. If necessary, remove and reinstall the controller canister and the HIC. If you cannot resolve the problem, contact technical support. 4. If the new HIC ports require SFP+ transceivers, install these SFPs. 5.
Page 221 • Any new host hardware installed for the new host ports, such as switches or host bus adapters (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe.
Page 222 c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 4. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For example, you can perform these steps: ◦...
Page 223 Steps 1. Label each cable that is attached to the controller canister. 2. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 3. If the HIC ports use SFP+ transceivers, remove them. Depending on what type of HIC you are upgrading to, you might be able to reuse these SFPs.
Page 224 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
Page 225 (1) Controller canister (2) Cam handle 6. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E2812 controller shelf, E2824 controller shelf or EF280 flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 226 (1) Internal Cache Active (2) Battery 3. Using a #1 Phillips screwdriver, remove the screws that attach the HIC faceplate to the controller canister. There are four screws: one on the top, one on the side, and two on the front.
Page 227 4. Remove the HIC faceplate. 5. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 6. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 228 (1) Host interface card (HIC) (2) Thumbscrews 7. Place the HIC on a static-free surface. Step 4: Install host interface card Install the new host interface card (HIC) to increase the number of host ports in your storage array. Possible loss of data access — Never install a HIC in an E2800 controller canister if that HIC was designed for another E-Series controller.
Page 229 3. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 230 (1) Host interface card (2) Thumbscrews 5. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 6. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
Page 231 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
Page 232 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 6.
Page 233 ◦ The amber Attention LED on the controller turns on and then turns off, unless there is an error. ◦ The green Host Link LEDs remain off until you connect the host cables. The figure shows an example controller canister. Your controller might have a different number and a different type of host ports.
Page 234 • Make sure that no volumes are in use or that you have a multipath driver installed on all hosts using these volumes. What you’ll need • One or two HICs, based on whether you have one or two controllers in your storage array. The HICs must be compatible with your controllers.
Page 235 If a problem occurs during this procedure, you can use the saved file to troubleshoot the issue. The system will save inventory, status, and performance data about your storage array in a single file. a. Select Support › › Support Center Diagnostics.
Page 236 b. Select Collect Configuration Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, configurationData- <arrayName>-<dateTime>.7z. ◦ Alternatively, you can back up the configuration database by using the following CLI command: save storageArray dbmDatabase sourceLocation=onboard contentType=all file="filename";...
Page 237 1. Label each cable that is attached to the controller canister. 2. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 3. Confirm that the Cache Active LED on the back of the controller is off. The green Cache Active LED on the back of the controller is on when cached data needs to be written to the drives.
Page 238 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
Page 239 (1) Controller canister (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E2812 controller shelf, E2824 controller shelf or EF280 flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 240 If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. (1) Internal Cache Active LED (2) Battery 4. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the controller canister, and remove the faceplate.
Page 241 (1) Host interface card (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
Page 242 Step 4: Reinstall controller canister After installing the HIC, reinstall the controller canister into the controller shelf. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. The following figure is an example of an E2824 controller shelf or EF280 flash array:...
Page 243 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
Page 244 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 5.
Page 245 The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. When communication with the other controller is reestablished: ◦ The seven-segment display shows the repeating sequence OS, OL, blank to indicate that the controller is offline.
Page 246 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp Support, 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number.
Page 247 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp Support, 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number.
Page 248 • If you are attempting to change the baseboard host ports of your storage array, and it currently uses dual- protocol (also referred to as unified) SFP transceivers that you purchased from NetApp, you do not need to change your SFP transceivers.
Page 249 Converting from FC to iSCSI • If your configuration contains SAN Boot hosts connected to the FC baseboard ports, check the NetApp Interoperability Matrix tool to ensure that the configuration is supported on iSCSI. If it is not, you cannot convert the host protocol to iSCSI.
Page 250 • Refer to the online help for SANtricity System Manager to delete all mirror consistency groups and remove all mirrored pairs from the local and remote storage arrays. In addition, follow the instructions in the online help to deactivate Asynchronous Mirroring. Converting from FC to FC/iSCSI Mirroring considerations: •...
Page 251 If you have… You must… DA volumes in the default cluster Remap all the DA volumes in the default cluster. • If you do not want to share DA volumes between hosts, follow these steps: a. Create a host partition for each set of FC host ports (unless this has already been done).
Page 252 If you have… You must… No partitions defined No action is needed before applying the feature pack because no volumes are currently mapped. After converting the host protocol, follow the proper procedure to create host partitions and, if desired, host clusters. Converting from iSCSI to FC/iSCSI •...
Page 253 Before the conversion After the conversion Required steps Baseboard HIC ports Port used for Baseboard HIC ports Port used for ports mirroring ports mirroring iSCSI Synchronize mirror consistency groups before and test communicatio ns after iSCSI Delete mirroring relationships before and re-establish mirroring after...
Page 254 Same host protocol and mirroring operations Mirroring operations are not affected if the host ports being used for mirroring keep the same protocol after you apply the feature pack. Even so, before applying the feature pack, you should confirm that all mirror consistency groups are synchronized.
Page 255 Supported data rate(s) SFP type Supported protocol 16 Gbps, 10 Gbps, 4 Gbps Dual-protocol • FC: 16 Gbps, 4 Gbps • iSCSI:10 Gbps 25 Gbps, 10 Gbps 25 Gbps. 10 Gbps, iSCSI only 32 Gbps, 16 Gbps, 8 Gbps, 4 32 Gbps, 16 Gbps FC only Gbps...
Page 256 2. Locate the feature pack submodel ID. a. On the Support Resources tab, locate and select the Storage Array Profile link. b. Type feature pack submodel ID in the text box, and click Find. c. Locate the feature pack submodel ID for the starting configuration. 3.
Page 257 Starting configuration Ending configuration Feature Activation Code Controller Baseboard HIC ports Controller Baseboard HIC ports submodel ID ports submodel ID ports iSCSI ZGW-4L2- Z36IJ iSCSI 4GZ-NL2- Z4NRP iSCSI iSCSI TG2-7L2- Z5485 no HIC or not iSCSI TG2-7L2- an optical Z5485 iSCSI 1G5-QL2- Z7LFC...
Page 258 DGT-7M2- ZKBMD iSCSI GGA-TL2- Z9J50 iSCSI iSCSI WGC-DL2- ZBZIB iSCSI 4GM-KM2- ZGWS1 iSCSI PG0-4M2- ZHDZ6 iSCSI iSCSI XGR-NM2- ZJUGR iSCSI iSCSI 3GE-WL2- ZCHNY iSCSI FGH-HL2- ZDY3R iSCSI VGJ-1L2- ZFFEW If your Controller submodel ID is not listed, contact NetApp Support.
Page 259 Under Change Feature Pack, locate the Feature Enable Identifier. d. Copy and paste this 32-digit number to a text file. 5. Go to NetApp License Activation: Storage Array Premium Feature Activation, and enter the information required to obtain the feature pack.
Page 260 ◦ Ensure that no applications are writing data to any LUNs mapped from the storage to the hosts. ◦ Unmount all file systems associated with volumes on the array. The exact steps to stop host I/O operations depend on the host operating system and the configuration, which are beyond the scope of these instructions.
Page 261 3. Click Browse, and then select the feature pack you want to apply. 4. Type in the field. CHANGE 5. Click Change. The feature pack migration begins. Both controllers automatically reboot twice to allow the new feature pack to take effect. The storage array returns to a responsive state after the reboot is complete. 6.
Page 262 code updates. 2. From SANtricity System Manager, select Hardware › Configure iSCSI ports. 3. Select the port settings. You can set up your iSCSI network in many ways. Consult your network administrator for tips on selecting the best configuration for your environment. 4.
Page 263 5. Reboot the host or perform a rescan so that the host properly discovers the LUNs. 6. Remount volumes or start using block volume. Complete iSCSI to FC conversion If you converted all host ports from iSCSI to FC, you must configure FC networking. Steps 1.
Page 264 5. Power on the hosts. 6. Use the NetApp Interoperability Matrix tool to configure the iSCSI hosts. 7. Edit the host partition to add the iSCSI host port IDs and remove the FC host port IDs. 8. After the iSCSI hosts reboot, use the applicable procedures on the hosts to register the volumes and to make them available to your operating system.
Page 265 5. Power on the hosts. 6. Use the NetApp Interoperability Matrix tool to configure the FC hosts. 7. Edit the host partition to add the FC host port IDs and remove the iSCSI host port IDs. 8. After the new FC hosts reboot, use the applicable procedures on the hosts to register the volumes and to make them available to your operating system.
Page 266 4. Attach cables to the SFPs, and confirm they are connected to the correct FC switch or host. 5. Power on the hosts. 6. Use the NetApp Interoperability Matrix tool to configure the FC hosts. 7. Edit the host partition to add the FC host port IDs and remove the iSCSI host port IDs.
Page 267: E5700
7. Edit the host partition to add the iSCSI host port IDs and remove the FC host port IDs. 8. After the new iSCSI hosts reboot, use the applicable procedures on the hosts to register the volumes and to make them available to your operating system. ◦...
Page 268 Batteries Requirements for E5700 battery replacement Before you replace an E5700 battery, review the requirements and considerations. Each controller canister includes a battery that preserves cached data if the AC power fails. Recovery Guru alerts If the Recovery Guru in SANtricity System Manager reports one of following statuses, you must replace the affected battery: •...
Page 269 Replace E5700 battery You can replace a failed battery in an E5700 storage system. About this task Each E5700 controller canister includes a battery that preserves cached data if the AC power fails. If the Recovery Guru in SANtricity System Manager reports either a Battery Failed status or a Battery Replacement Required status, you must replace the affected battery.
Page 270 file="filename"; 4. Collect support data for your storage array using SANtricity System Manager. If a problem occurs when you remove a controller, you can use the saved file to troubleshoot the issue. The system will save inventory, status, and performance data about your storage array in a single file. a.
Page 271 6. Squeeze the latch on the cam handle until it releases, and then open the cam handle to the right to release the controller canister from the shelf. The following figure is an example of an E5724 controller shelf: (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
Page 272 (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 273 (1) Internal Cache Active LED (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister.
Page 274 (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. 6. Follow the appropriate procedures for your location to recycle or dispose of the failed battery. To comply with International Air Transport Association (IATA) regulations, never ship a lithium battery by air unless it is installed within the controller shelf.
Page 275 2. Orient the controller canister so that the slot for the battery faces toward you. 3. Insert the battery into the controller canister at a slight downward angle. You must insert the metal flange at the front of the battery into the slot on the bottom of the controller canister, and slide the top of the battery beneath the small alignment pin on the left side of the canister.
Page 276 ◦ Incorrect — The battery’s metal flange is not inserted into the slot on the controller: Step 5: Re-install controller canister After installing the new battery, reinstall the controller canister into the controller shelf. Steps 1. You reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks.
Page 277 (1) Controller canister (2) Cam handle...
Page 278 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables. Step 6: Place controller online (duplex) For a duplex configuration, place the controller online, collect support data, and resume operations. Perform this task only if your storage array has two controllers.
Page 279 The system places the controller online. ◦ Alternatively, you can bring the controllers online by using the following CLI commands: For controller A: set controller [a] availability=online; For controller B: set controller [b] availability=online; 3. When the controller is back online, confirm that its status is Optimal, and check the controller shelf’s Attention LEDs.
Page 280 (1) Attention LED The figure shows an example controller canister; the host ports on your controller canister might be different. Requirements for replacing a failed controller Before you replace a controller, you must have: • A replacement controller canister with the same part number as the controller canister you are replacing. •...
Page 281 • The second controller canister in the shelf has Optimal status. • The OK to remove field in the Details area of the Recovery Guru in SANtricity System Manager displays Yes, indicating that it is safe to remove this component. Replace controller in duplex configuration You can replace a controller canister in a duplex (two-controller) configuration, for the following controller shelves:...
Page 282 (1) MAC address: The MAC address for management port 1 (“P1”). If you used DHCP to obtain the original controller’s IP address, you need this address to connect to the new controller. (2) FRU part number: This number must match the replacement part number for the currently installed controller.
Page 283 ◦ From System Manager: a. Select Support › › Support Center Diagnostics. b. Select Collect Configuration Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, configurationData- <arrayName>-<dateTime>.7z. ◦ Alternatively, you can back up the configuration database by using the following CLI command: save storageArray dbmDatabase sourceLocation=onboard contentType=all file="filename";...
Page 284 Step 2: Remove controller canister (duplex) Remove a controller canister to replace the failed canister with a new one. Steps 1. Put on an ESD wristband or take other antistatic precautions. 2. Label each cable that is attached to the controller canister. 3.
Page 285 (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 286 (1) Internal Cache Active LED (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister.
Page 287 (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. Step 4: Remove host interface card (duplex) If the controller canister includes a host interface card (HIC), remove the HIC from the original controller canister so you can reuse it in the new controller canister.
Page 288 2. Remove the HIC faceplate. 3. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 4. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 289 (1) Host interface card (HIC) (2) Thumbscrews 5. Place the HIC on a static-free surface. Step 5: Install battery (duplex) Install the battery into the replacement controller canister. You can install the battery that you removed from the original controller canister or install a new battery that you ordered. Steps 1.
Page 290 (1) Battery release latch (2) Battery 6. Turn the controller canister over to confirm that the battery is installed correctly. Possible hardware damage — The metal flange at the front of the battery must be completely inserted into the slot on the controller canister (as shown in the first figure). If the battery is not installed correctly (as shown in the second figure), the metal flange might contact the controller board, causing damage to the controller when you apply power.
Page 291 Step 6: Install host interface card (duplex) If you removed a HIC from the original controller canister, you must install that HIC in the new controller canister. Steps 1. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the replacement controller canister, and remove the faceplate.
Page 292 (1) Host interface card (HIC) (2) Thumbscrews 4. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with four screws.
Page 293 Step 7: Install new controller canister (duplex) After installing the battery and the host interface card (HIC), if one was initially installed, you can install the new controller canister into the controller shelf. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2.
Page 294 (1) Controller canister (2) Cam handle...
Page 295 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Install the SFPs from the original controller in the host ports on the new controller, and reconnect all the cables.
Page 296 ◦ OE, L6, blank (unsupported HIC) Possible loss of data access — If the controller you just installed shows one these codes, and the other controller is reset for any reason, the second controller also could lock down. 3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s Attention LEDs.
Page 297 Shelf types for a power supply You can replace a power supply in the following shelves: • E5724 controller shelf • DE224C drive shelf The following figure shows an example E5724 controller shelf with two power supplies (power-fan canisters). The DE224C drive shelves are identical, but they include I/O modules (IOMs) instead of controller canisters. (1) Controller shelf with two power supplies (power-fan canisters) below the controller canisters.
Page 298 Power canister Each 60-drive controller shelf or drive shelf includes two power canisters for power redundancy. Shelf types for a power canister You can replace a power canister in the following shelves: • E5760 controller shelves • DE460C drive shelf The Replace power canister topics do not describe how to replace a failed power canister in a DE6600 drive tray, which might be connected to the controller shelf.
Page 299 • The other power canister in the shelf has Optimal status. While you perform the procedure, the other power canister supplies power to both fans to ensure that the equipment does not overheat. • The OK to remove field in the Details area of the Recovery Guru in SANtricity System Manager displays Yes, indicating that it is safe to remove this component.
Page 300 Possible equipment damage — If you replace a fan canister with the power turned on, you must complete the replacement procedure within 30 minutes to prevent the possibility of overheating the equipment. Requirements for replacing a fan canister If you plan to replace a fan canister, keep the following requirements in mind. •...
Page 301 Each 24-drive controller shelf or drive shelf includes two power supplies with integrated fans. These are referred to as power-fan canisters in SANtricity System Manager. If a power-fan canister fails, you must replace it as soon as possible to ensure that the shelf has a redundant power source and adequate cooling. You can replace a power supply while your storage array is powered on and performing host I/O operations, as long as the second power supply in the shelf has an Optimal status and the OK to remove field in the Details area of the Recovery Guru in SANtricity System Manager displays Yes.
Page 302 A component with a Failed status must be replaced. If the second power supply canister in the shelf does not have Optimal status, do not attempt to hot-swap the failed power supply. Instead, contact technical support for assistance. 3. From the back of the storage array, look at the Attention LEDs to locate the power supply you need to remove.
Page 303 4. Use the cam handle to slide the power supply out of the system. When removing a power supply, always use two hands to support its weight. As you remove the power supply, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 304 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your power supply replacement is complete. You can resume normal operations.
Page 305 What you’ll need • One power canister that is installed and running. • A replacement power canister that is supported for your controller shelf or drive shelf model. • An ESD wristband, or you have taken other antistatic precautions. • A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.) Step 1: Prepare to replace power canister Prepare to replace a power canister in a 60-drive controller shelf or drive shelf.
Page 306 (1) Power LED. If it is Solid green, the power canister is functioning correctly. If it is Off, the power canister failed, the AC switch is turned off, the AC power cord is not properly installed, or the AC power cord input voltage is not within margin (there is a problem at the source end of the AC power cord).
Page 307 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your power canister replacement is complete. You can resume normal operations.
Page 308 Possible equipment damage — If you perform this procedure with the power turned on, you must complete it within 30 minutes to prevent the possibility of overheating the equipment. Before you begin • Review Requirements for E5700 canister replacement. • Review the details in the Recovery Guru to confirm that there is an issue with a battery and to ensure no other items must be addressed first.
Page 309 You can also find information about the failed fan canister in the Details area of the Recovery Guru, or you can review the Event Log under Support and filter by Component Type. 3. From the back of the storage array, look at the Attention LEDs to locate the fan canister you need to remove.
Page 310 Steps 1. Unpack the new fan canister, and place it on a level surface near the shelf. Save all packing material for use when returning the failed fan. 2. Press the orange tab to release the fan canister handle. (1) Tab that you press to release the fan canister handle. 3.
Page 311 (1) Handle to pull the fan canister out. 4. Slide the replacement fan canister all the way into the shelf, and then move the fan canister handle until it latches with the orange tab. Step 3: Complete fan canister replacement Confirm that the new fan canister is working correctly, gather support data, and resume normal operations.
Page 312 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your fan canister replacement is complete. You can resume normal operations.
Page 313 For both an E5760 controller shelf drawer and a DE460C drive shelf drawer, drives are numbered from 0 to 11 in each drive drawer within the shelf. Your E5760 storage array might include one or more SAS-2 legacy expansion drive trays, including the DE1600 12-drive tray, the DE5600 24-drive tray, or the DE6600 60-drive tray.
Page 314 Each of the five drawers can hold up to 12 drives. Requirements for handling drives The drives in your storage array are fragile. Improper drive handling is a leading cause of drive failure. Follow these rules to avoid damaging the drives in your storage array: •...
Page 315 What you’ll need • A replacement drive that is supported by NetApp for your controller shelf or drive shelf. • An ESD wristband, or you have taken other antistatic precautions. • A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.)
Page 316 c. Click the drive to display its context menu, and then select View settings. d. Confirm that the replacement drive has a capacity equal to or greater than the drive you are replacing and that it has the features you expect. For example, do not attempt to replace a hard disk drive (HDD) with a solid-state drive (SSD).
Page 317 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
Page 318 What you’ll need • A replacement drive that is supported by NetApp for your controller shelf or drive shelf. • An ESD wristband, or you have taken other antistatic precautions. • A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.)
Page 319 (1) Attention LED c. Unlatch the drive drawer by pulling on both levers. d. Using the extended levers, carefully pull the drive drawer out until it stops. e. Look at the top of the drive drawer to find the Attention LED in front of each drive.
Page 320 (1) Attention LED light on for the drive on the top right side The drive drawer Attention LEDs are on the left side in front of each drive, with an attention icon on the drive handle just behind the LED.
Page 321 (1) Attention icon (2) Attention LED Step 2: Remove failed drive (60-drive) Remove a failed drive to replace it with a new one. Steps 1. Unpack the replacement drive, and set it on a flat, static-free surface near the shelf. Save all packing materials for the next time you need to send a drive back.
Page 322 (1) Orange release latch 5. Open the cam handle, and lift out the drive slightly. 6. Wait 30 seconds. 7. Use the cam handle to lift the drive from the shelf.
Page 323 8. Place the drive on an antistatic, cushioned surface away from magnetic fields. 9. Wait 30 seconds for the software to recognize that the drive has been removed. If you accidentally remove an active drive, wait at least 30 seconds, and then reinstall it. For the recovery procedure, refer to the storage management software.
Page 324 (1) Raised button on the right side of the drive carrier 3. Lower the drive straight down, and then rotate the cam handle down until the drive snaps into place under the orange release latch. 4. Carefully push the drive drawer back into the enclosure. Push the drawer in slowly to avoid jarring the drawer and causing damage to the storage array.
Page 325 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
Page 326 What you’ll need • A replacement drive that is supported by NetApp for your controller shelf or drive shelf. • An ESD wristband, or you have taken other antistatic precautions. • A flashlight.
Page 327 SMcli <ctlr_IP1\> -p "safety-1" -c "set tray [10] drawer [1] serviceAllowedIndicator=forceOnWarning;" 3. Determine if you need to stop host I/O activity, as follows: ◦ If the command succeeds, you do not need to stop host I/O activity. All drives in the drawer are in pools or volume groups with Drawer Loss Protection.
Page 328 (1) Cache Active LED 7. From the Home page of SANtricity System Manager, select View Operations in Progress. 8. Wait for all operations to complete before continuing with the next step. 9. Power off the shelves as follows: ◦ If you are replacing a drawer in a shelf with Drawer Loss Protection: There is NO need to power off any of the shelves.
Page 329 (1) Fan canister handle b. Using the handle, pull the fan canister out of the drive tray, and set it aside. c. If the tray is powered on, ensure that the left fan goes to its maximum speed. Possible equipment damage due to overheating — If the tray is powered on, do not remove both fans at the same time.
Page 331 (1) Vertical connector (connected to midplane) (2) Cable chain (3) Horizontal connector (connected to drawer) 4. For easy access, use your finger to move the cable chain on the right side to the left. 5. Disconnect any of the right cable chains from their corresponding vertical guide rail. a.
Page 332 (1) Orange ring on vertical guide rail (2) Cable chain, partially removed b. To unlatch the cable chain, insert your finger into the orange ring and press towards the middle of the system.
Page 333 c. To unplug the cable chain, carefully pull your finger toward you approximately 1 inch (2.5 cm). Leave the cable chain connector within the vertical guide rail. (If the drive tray is powered on, do not allow the cable chain connector to touch the metal chassis.) 6.
Page 334 (1) Orange ring on horizontal guide rail (2) Cable chain, partially removed b. To unlatch the cable chain, gently insert your finger into the orange ring and push down. The figure shows the orange ring on the horizontal guide rail (see item 1 in the figure above), as it is pushed down so that the rest of the cable chain can be pulled out of the enclosure.
Page 335 correct speed. Step 3: Remove failed drive drawer (60-drive) Remove a failed drive drawer to replace it with a new one. Possible loss of data access — Magnetic fields can destroy all data on the drive and cause irreparable damage to the drive circuitry. To avoid loss of data access and damage to the drives, always keep drives away from magnetic devices.
Page 336 d. Place the drive on a flat, static-free surface and away from magnetic devices. 7. Remove the drive drawer: a. Locate the plastic release lever on each side of the drive drawer. (1) Drive drawer release lever b. Disengage both release levers by pulling the latches toward you. c.
Page 337 Steps 1. Determine a location to install each drive. 2. From the front of the drive shelf, shine a flashlight into the empty drawer slot, and locate the lock-out tumbler for that slot. The lock-out tumbler assembly is a safety feature that prevents you from being able to open more than one drive drawer at one time.
Page 338 Step 5: Attach cable chains Attach the cable chains so you can safely re-install the drives in the drive drawer. When attaching a cable chain, reverse the order you used when disconnecting the cable chain. You must insert the chain’s horizontal connector into the horizontal guide rail in the enclosure before inserting the chain’s vertical connector into the vertical guide rail in the enclosure.
Page 340 (1) Horizontal guide rail (2) Vertical guide rail d. Slide the vertical connector on the right cable chain into the vertical guide rail. e. After you have reconnected both ends of the cable chain, carefully pull on the cable chain to verify that both connectors are latched.
Page 341 Step 6: Complete drive drawer replacement (60-drive) Complete the drive drawer replacement by reinserting the drives and replacing the front bezel in the correct order. Possible loss of data access — You must install each drive in its original location in the drive drawer.
Page 342 (1) Raised button on the right side of the drive f. Lower the drive straight down, making sure the drive is pressed all the way down into the bay, and then rotate the drive handle down until the drive snaps into place.
Page 343 g. Repeat these steps to install all the drives. 2. Slide the drawer back into the drive shelf by pushing it from the center and closing both levers. Risk of equipment malfunction — Make sure to completely close the drive drawer by pushing both levers.
Page 344 • You have all cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe.
Page 345 • New host hardware installed for the new host ports, such as switches or host bus adapters (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix and the NetApp Hardware Universe.
Page 346 <arrayName>-<dateTime>.7z. ◦ Alternatively, you can back up the configuration database by using the following CLI command: save storageArray dbmDatabase sourceLocation=onboard contentType=all file="filename"; 3. Collect support data for your storage array using SANtricity System Manager. If a problem occurs during this procedure, you can use the saved file to troubleshoot the issue. The system will save inventory, status, and performance data about your storage array in a single file.
Page 347 7. From the Home page of SANtricity System Manager, select View Operations in Progress. Wait for all operations to complete before continuing with the next step. 8. Power down the controller shelf. a. Turn off both power switches on the controller shelf. b.
Page 348 (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
Page 349 (1) Controller canister (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 350 If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. (1) Internal Cache Active (2) Battery 4. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the controller canister, and remove the faceplate.
Page 351 (1) Host interface card (HIC) (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
Page 352 Step 4: Reinstall controller canister Reinstall the controller canister into the controller shelf after installing the new HIC. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. The following figure is an example of an E5724 controller shelf:...
Page 353 (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
Page 354 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 5.
Page 355 ◦ The green Host Link LEDs remain off until you connect the host cables. The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. (1) Host Link LEDs (2) Attention LED (Amber) (3) Seven-segment display 3.
Page 356 • New host hardware installed for the new host ports, such as switches or host bus adapters (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe.
Page 357 If the status is not Optimal, use the Recovery Guru or contact technical support to resolve the problem. Do not continue with this procedure. 2. Back up the storage array’s configuration database using SANtricity System Manager. If a problem occurs during this procedure, you can use the saved file to restore your configuration. The system will save the current state of the RAID configuration database, which includes all data for volume groups and disk pools on the controller.
Page 358 The green Cache Active LED on the back of each controller is on when cached data needs to be written to the drives. You must wait for this LED to turn off. (1) Cache Active LED 7. From the Home page of SANtricity System Manager, select View Operations in Progress. Wait for all operations to complete before continuing with the next step.
Page 359 (1) Cache Active LED 5. Squeeze the latch on the cam handle until it releases, and then open the cam handle to the right to release the controller canister from the shelf. The following figure is an example of an E5724 controller shelf: (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
Page 360 (1) Controller canister (2) Cam handle 6. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 361 (1) Cache Active LED (2) Battery 3. Using a #1 Phillips screwdriver, remove the screws that attach the HIC faceplate to the controller canister. There are four screws: one on the top, one on the side, and two on the front.
Page 362 4. Remove the HIC faceplate. 5. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 6. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 363 (1) Host interface card (HIC) (2) Thumbscrews 7. Place the HIC on a static-free surface. Step 4: Install the new HIC Install the new host HIC. Possible loss of data access — Never install a HIC in an E5700 controller canister if that HIC was designed for another E-Series controller.
Page 364 3. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
Page 365 (1) Host interface card (HIC) (2) Thumbscrews 5. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 6. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
Page 366 (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
Page 367 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 6.
Page 368 ◦ The green Host Link LEDs remain off until you connect the host cables. The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. (1) Host Link LED (amber) (2) Attention LED (amber) (3) Seven-segment display 3.
Page 369 are powered on.) • Verify that no volumes are in use or that you have a multipath driver installed on all hosts using these volumes. • From SANtricity System Manager, verify the details in the Recovery Guru to confirm that you have a failed HIC and to ensure no other items must be addressed before you can remove and replace the HIC.
Page 370 a. Select Support › › Support Center Diagnostics. b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 4. If the controller is not already offline, take it offline now using SANtricity System Manager. ◦...
Page 371 (1) Cache Active LED 4. Squeeze the latch on the cam handle until it releases, and then open the cam handle to the right to release the controller canister from the shelf. The following figure is an example of an E5724 controller shelf: (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
Page 372 (1) Controller canister (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
Page 373 If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. (1) Internal Cache Active LED (2) Battery 4. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the controller canister, and remove the faceplate.
Page 374 (1) Host interface card (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
Page 375 Step 4: Reinstall controller canister After installing the HIC, reinstall the controller canister into the controller shelf. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. The following figure is an example of an E5724 controller shelf:...
Page 376 (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
Page 377 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 5.
Page 378 ◦ The seven-segment display shows the repeating sequence OS, OL, blank to indicate that the controller is offline. ◦ The amber Attention LED remains lit. ◦ The Host Link LEDs might be on, blinking, or off, depending on the host interface. (1) Host Link LED (2) Attention LED (amber) (3) Seven-segment display...
Page 379 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp Support, 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number.
Page 380 (also referred to as unified) SFP transceivers that you purchased from NetApp, you do not need to change your SFP transceivers. • Make sure that the dual-protocol SFP transceivers support both FC (at 4 Gbps, or 16 Gbps) and iSCSI (at 10 Gbps), but they do not support 1 Gbps iSCSI.
Page 381 Converting IB-iSER to/from IB-SRP • You do not have to make any changes to your hardware when you convert from/to iSER to SRP. • The Data Assurance (DA) feature is not supported for SRP. • The DA feature is not supported for IB-SRP. If you are currently using this feature via the IB-HIC and you want to convert those ports from iSER to SRP, you must permanently disable DA on all volumes.
Page 382 Steps 1. From SANtricity System Manager, select Support. 2. Select the Support Center tile. 3. On the Support Resources tab, locate and select the Storage Array Profile link. 4. Type SFP in the text box, and click Find. 5. For each SFP listed in the Storage Array Profile, locate the entry for Supported data rate(s). 6.
Page 383 Step 2: Obtain the feature pack To obtain the feature pack, you need the serial number from the controller shelf, a Feature Activation Code, and the Feature Enable Identifier for the storage array. Steps 1. Locate the serial number. a. From SANtricity System Manager, select Support ›...
Page 384 3. Using the feature pack submodel ID, locate the corresponding Controller submodel ID for the starting configuration and find the Feature Activation Code for the desired ending configuration within the table below. Then, copy that Feature Activation Code to a text file. Baseboard ports are disabled when running an NVMe protocol on the HIC.
Page 385 Encryption Capable Feature Activation Codes iSER UGG-XSB- ZCZKU iSCSI iSER SGL-2SB- ZEX13 iSCSI VGN-LTB- ZGFCT Not Available NVMe/IB KGI-ISB- ZDHQF Not Available NVMe/RoCE YGH-BHK- or NVMe/FC Z8EKB iSER JGS-0TB- ZID1V iSCSI iSER UGX-RTB- ZLBPV iSCSI 2G1-BTB- ZMRYN Not Available NVMe/IB TGV-8TB- ZKTH6 Not Available NVMe/RoCE...
Page 386 Encryption Capable Feature Activation Codes iSCSI iSER SGU-TUB- Z3G2U FGX-DUB- Z5WF7 iSCSI LG3-GUB- Z7V17 Not Available NVMe/IB NG5-ZUB- Z8C8J Not Available NVMe/RoCE WG2-0IK- or NVMe/FC ZI75U Not Available NVMe/IB iSER QG6-ETB- ZPPPT XG8-XTB- ZQ7XS iSCSI iSER SGB-HTB- ZS0AH iSCSI TGD-1TB- ZT5TL Not Available NVMe/RoCE IGR-IIK-...
Page 387 Encryption Capable Feature Activation Codes Not Available NVMe/RoCE iSER BGC-UIK- or NVMe/FC Z03GR LGF-EIK- ZPJRX iSCSI iSER PGJ-HIK- ZSIDZ iSCSI 1GM-1JK- ZTYQX Not Available NVMe/IB JGH-XIK- ZQ142 Non-Encryption Feature Activation Codes (Baseboard Port Only Conversions) Starting configuration Ending Configuration Controller submodel Ports to Convert Controller Ports Converted To Feature Activation...
Page 388 Non-Encryption Feature Activation Codes iSER BGP-DVB- ZJ4YC iSCSI iSER BGU-GVB- ZM3KW iSCSI 4GX-ZVB- ZNJVD Not Available NVMe/IB TGS-WVB- ZKL9T Not Available NVMe/RoCE WGC-GJK- or NVMe/FC Z7PU2 iSER WG2-3VB- ZQHLF iSCSI iSER QG7-6VB- ZSF8M iSCSI PGA-PVB- ZUWMX Not Available NVMe/IB CG5-MVB- ZRYW1 Not Available NVMe/RoCE 3GH-JJK-...
Page 389 Non-Encryption Feature Activation Codes iSCSI iSER YG0-LXB- ZLD26 SGR-5XB- ZNTFB iSCSI PGZ-5WB- Z8M0N Not Available NVMe/IB KG2-0WB- Z9477 Not Available NVMe/RoCE 2GV-TKK- or NVMe/FC ZIHI6 Not Available NVMe/IB iSER SGF-SVB- ZWU9M 7GH-CVB- ZYBGV iSCSI iSER 6GK-VVB- ZZSRN iSCSI RGM-FWB- Z195H Not Available NVMe/RoCE VGM-NKK- or NVMe/FC...
Page 390 Scroll down to Add-ons. c. Under Change Feature Pack, locate the Feature Enable Identifier. d. Copy and paste this 32-digit number to a text file. 5. Go to NetApp License Activation: Storage Array Premium Feature Activation, and enter the information...
Page 391 required to obtain the feature pack. ◦ Chassis serial number ◦ Feature Activation Code ◦ Feature Enable Identifier The Premium Feature Activation web site includes a link to “Premium Feature Activation Instructions.” Do not attempt to use those instructions for this procedure. 6.
Page 392 5. Wait for all operations to complete before continuing with the next step. Step 4: Change the feature pack Change the feature pack to convert the host protocol of the baseboard host ports, the IB HIC ports, or both types of ports. Steps 1.
Page 393 The steps you might need to complete depend on the starting and ending protocols of the baseboard host ports and the HIC ports. Complete FC to iSCSI conversion If you previously had FC host ports and you converted to iSCSI, you might need to modify your existing configuration to support iSCSI.
Page 394 d. Click Add, and use the Add Host Port dialog box to associate a new host port identifier to the host. The length of the host port identifier name is determined by the host interface technology. FC host port identifier names must have 16 characters. iSCSI host port identifier names have a maximum of 223 characters.
Page 395 2. Zone the switches. Zoning the switches enables the hosts to connect to the storage and limits the number of paths. You zone the switches using the management interface of the switches. 3. Update the host definitions in SANtricity System Manager. a.
Page 396 2. To connect the host to the storage array for an SRP configuration, you must enable the InfiniBand driver stack with the appropriate options. Specific settings might vary between Linux distributions. Check the NetApp Interoperability Matrix specific instructions and additional recommended settings for your solution. What’s next?
Page 397 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

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