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NetApp E Series Manual
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NetApp E Series Manual

Host interface cards
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Host interface cards
E-Series
NetApp
January 31, 2022
This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-e2800/hics-overview-
supertask-concept.html on January 31, 2022. Always check docs.netapp.com for the latest.

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Summary of Contents for NetApp E Series

  • Page 1 Host interface cards E-Series NetApp January 31, 2022 This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-e2800/hics-overview- supertask-concept.html on January 31, 2022. Always check docs.netapp.com for the latest.

  • Page 2: Table Of Contents

    Table of Contents Host interface cards ...............  ...

  • Page 3: Host Interface Cards

    • You have all cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware...

  • Page 4: Add E2800 Host Interface Card (Hic)

    • Any required host hardware installed for the new host ports, such as switches or host bus adapters (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix and the NetApp Hardware Universe.
  • Page 5 2. Back up the storage array’s configuration database using SANtricity System Manager. If a problem occurs during this procedure, you can use the saved file to restore your configuration. The system will save the current state of the RAID configuration database, which includes all data for volume groups and disk pools on the controller.
  • Page 6 (1) Cache Active LED 7. From the Home page of SANtricity System Manager, select View Operations in Progress. Wait for all operations to complete before continuing with the next step. 8. Power down the controller shelf. a. Turn off both power switches on the controller shelf. b.
  • Page 7 The following figure is an example of an E2812 controller shelf, E2824 controller shelf, or EF280 flash array: (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
  • Page 8 (1) Controller canister (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E2812 controller shelf, E2824 controller shelf or EF280 flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 9 3. Confirm that the green LED inside the controller (by the DIMMs) is off. If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. (1) Internal Cache Active (2) Battery 4.
  • Page 10 (1) Host interface card (HIC) (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 11 Step 4: Reinstall controller canister Reinstall the controller canister into the controller shelf after installing the new HIC. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. The following figure is an example of an E2824 controller shelf, or EF280 flash array:...
  • Page 12 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
  • Page 13 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 5.

  • Page 14: Upgrade E2800 Host Interface Card (Hic)

    If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly seated, and check that the HIC and the controller canister are installed correctly. If necessary, remove and reinstall the controller canister and the HIC. If you cannot resolve the problem, contact technical support.
  • Page 15 • Any new host hardware installed for the new host ports, such as switches or host bus adapters (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe.
  • Page 16 b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 4. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For example, you can perform these steps: ◦...
  • Page 17 controller shelf. Steps 1. Label each cable that is attached to the controller canister. 2. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 3. If the HIC ports use SFP+ transceivers, remove them. Depending on what type of HIC you are upgrading to, you might be able to reuse these SFPs.
  • Page 18 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
  • Page 19 (1) Controller canister (2) Cam handle 6. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E2812 controller shelf, E2824 controller shelf or EF280 flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 20 (1) Internal Cache Active (2) Battery 3. Using a #1 Phillips screwdriver, remove the screws that attach the HIC faceplate to the controller canister. There are four screws: one on the top, one on the side, and two on the front.
  • Page 21 4. Remove the HIC faceplate. 5. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 6. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 22 (1) Host interface card (HIC) (2) Thumbscrews 7. Place the HIC on a static-free surface. Step 4: Install host interface card Install the new host interface card (HIC) to increase the number of host ports in your storage array. Possible loss of data access — Never install a HIC in an E2800 controller canister if that HIC was designed for another E-Series controller.
  • Page 23 3. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 24 (1) Host interface card (2) Thumbscrews 5. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 6. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 25 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
  • Page 26 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 6.

  • Page 27: Replace E2800 Host Interface Card (Hic)

    ◦ The amber Attention LED on the controller turns on and then turns off, unless there is an error. ◦ The green Host Link LEDs remain off until you connect the host cables. The figure shows an example controller canister. Your controller might have a different number and a different type of host ports.
  • Page 28 configuration when they are powered on.) • Make sure that no volumes are in use or that you have a multipath driver installed on all hosts using these volumes. What you’ll need • One or two HICs, based on whether you have one or two controllers in your storage array. The HICs must be compatible with your controllers.
  • Page 29 3. Collect support data for your storage array using SANtricity System Manager. If a problem occurs during this procedure, you can use the saved file to troubleshoot the issue. The system will save inventory, status, and performance data about your storage array in a single file. a.
  • Page 30 a. Select Support › › Support Center Diagnostics. b. Select Collect Configuration Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, configurationData- <arrayName>-<dateTime>.7z. ◦ Alternatively, you can back up the configuration database by using the following CLI command: save storageArray dbmDatabase sourceLocation=onboard contentType=all file="filename";...
  • Page 31 Step 2: Remove controller canister Remove the controller canister so you can add the new host interface card (HIC). Steps 1. Label each cable that is attached to the controller canister. 2. Disconnect all the cables from the controller canister. To prevent degraded performance, do not twist, fold, pinch, or step on the cables.
  • Page 32 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
  • Page 33 (1) Controller canister (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E2812 controller shelf, E2824 controller shelf or EF280 flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 34 3. Confirm that the green LED inside the controller (by the DIMMs) is off. If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. (1) Internal Cache Active LED (2) Battery 4.
  • Page 35 (1) Host interface card (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 36 Step 4: Reinstall controller canister After installing the HIC, reinstall the controller canister into the controller shelf. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. The following figure is an example of an E2824 controller shelf or EF280 flash array:...
  • Page 37 (1) Controller canister (2) Cam handle The following figure is an example of an E2860 controller shelf:...
  • Page 38 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 5.
  • Page 39 The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. When communication with the other controller is reestablished: ◦ The seven-segment display shows the repeating sequence OS, OL, blank to indicate that the controller is offline.
  • Page 40 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp Support, 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number.
  • Page 41 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp Support, 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number.
  • Page 42 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

This manual is also suitable for:

E2800E2812E2824E2860E2800 series