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NetApp E Series Manual

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E5700
E-Series
NetApp
February 21, 2022
This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-e5700/index.html on
February 21, 2022. Always check docs.netapp.com for the latest.

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  • Page 1 E5700 E-Series NetApp February 21, 2022 This PDF was generated from https://docs.netapp.com/us-en/e-series/maintenance-e5700/index.html on February 21, 2022. Always check docs.netapp.com for the latest.

  • Page 2: Table Of Contents

    Table of Contents E5700 ................. .  ...

  • Page 3: E5700

    E5700 Maintain E5700 hardware For the E5700 storage system, you can perform maintenance procedures on the following components. Batteries A battery is included with a controller canister and preserves cached data if the AC power fails. Controllers A controller consists of a board, firmware, and software. It controls the drives and implements the System Manager functions.
  • Page 4 Recovery Guru alerts If the Recovery Guru in SANtricity System Manager reports one of following statuses, you must replace the affected battery: • Battery Failed • Battery Replacement Required From SANtricity System Manager, review the details in the Recovery Guru to confirm that there is an issue with a battery and to ensure no other items must be addressed first.
  • Page 5 Required status, you must replace the affected battery. Before you begin • Verify that no volumes are in use or that you have a multipath driver installed on all hosts using these volumes. • Review Requirements for E5700 battery replacement. What you’ll need •...
  • Page 6 a. Select Support › › Support Center Diagnostics. b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 5. If the controller is not already offline, take it offline now using SANtricity System Manager. ◦...
  • Page 7 (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
  • Page 8 (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 9 (1) Internal Cache Active LED (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister.
  • Page 10 (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. 6. Follow the appropriate procedures for your location to recycle or dispose of the failed battery. To comply with International Air Transport Association (IATA) regulations, never ship a lithium battery by air unless it is installed within the controller shelf.
  • Page 11 2. Orient the controller canister so that the slot for the battery faces toward you. 3. Insert the battery into the controller canister at a slight downward angle. You must insert the metal flange at the front of the battery into the slot on the bottom of the controller canister, and slide the top of the battery beneath the small alignment pin on the left side of the canister.
  • Page 12 ◦ Incorrect — The battery’s metal flange is not inserted into the slot on the controller: Step 5: Re-install controller canister After installing the new battery, reinstall the controller canister into the controller shelf. Steps 1. You reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks.
  • Page 13 (1) Controller canister (2) Cam handle...
  • Page 14 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables. Step 6: Place controller online (duplex) For a duplex configuration, place the controller online, collect support data, and resume operations. Perform this task only if your storage array has two controllers.

  • Page 15: Controllers

    The system places the controller online. ◦ Alternatively, you can bring the controllers online by using the following CLI commands: For controller A: set controller [a] availability=online; For controller B: set controller [b] availability=online; 3. When the controller is back online, confirm that its status is Optimal, and check the controller shelf’s Attention LEDs.
  • Page 16 This procedure is for like-for-like shelf IOM hot-swaps or replacements. This means you can only replace an IOM12 module with another IOM12 module or replace an IOM12B module with another IOM12B module. (Your shelf can have two IOM12 modules or have two IOM12B modules.) (1) Attention LED The figure shows an example controller canister;...
  • Page 17 Duplex configuration requirements For a controller shelf with two controllers (duplex configuration), you can replace a controller canister while your storage array is powered on and performing host I/O operations, as long as the following conditions are true: • The second controller canister in the shelf has Optimal status. •...
  • Page 18 Save the packing materials to use when shipping the failed controller canister. 2. Locate the MAC address and FRU part number labels on the back of the controller canister. (1) MAC address: The MAC address for management port 1 (“P1”). If you used DHCP to obtain the original controller’s IP address, you need this address to connect to the new controller.
  • Page 19 The system will save the current state of the RAID configuration database, which includes all data for volume groups and disk pools on the controller. ◦ From System Manager: a. Select Support › › Support Center Diagnostics. b. Select Collect Configuration Data. c.
  • Page 20 9. Select Recheck from the Recovery Guru, and confirm that the OK to remove field in the Details area displays Yes, indicating that it is safe to remove this component. Step 2: Remove controller canister (duplex) Remove a controller canister to replace the failed canister with a new one. Steps 1.
  • Page 21 (2) Cam handle The following figure is an example of an E5760 controller shelf: (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 22 (1) Internal Cache Active LED (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister.
  • Page 23 (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. Step 4: Remove host interface card (duplex) If the controller canister includes a host interface card (HIC), remove the HIC from the original controller canister so you can reuse it in the new controller canister.
  • Page 24 2. Remove the HIC faceplate. 3. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 4. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 25 (1) Host interface card (HIC) (2) Thumbscrews 5. Place the HIC on a static-free surface. Step 5: Install battery (duplex) Install the battery into the replacement controller canister. You can install the battery that you removed from the original controller canister or install a new battery that you ordered. Steps 1.
  • Page 26 (1) Battery release latch (2) Battery 6. Turn the controller canister over to confirm that the battery is installed correctly. Possible hardware damage — The metal flange at the front of the battery must be completely inserted into the slot on the controller canister (as shown in the first figure). If the battery is not installed correctly (as shown in the second figure), the metal flange might contact the controller board, causing damage to the controller when you apply power.
  • Page 27 Step 6: Install host interface card (duplex) If you removed a HIC from the original controller canister, you must install that HIC in the new controller canister. Steps 1. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the replacement controller canister, and remove the faceplate.
  • Page 28 (1) Host interface card (HIC) (2) Thumbscrews 4. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with four screws.
  • Page 29 Step 7: Install new controller canister (duplex) After installing the battery and the host interface card (HIC), if one was initially installed, you can install the new controller canister into the controller shelf. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2.
  • Page 30 (1) Controller canister (2) Cam handle...
  • Page 31 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Install the SFPs from the original controller in the host ports on the new controller, and reconnect all the cables.

  • Page 32: Canisters

    ◦ OE, L6, blank (unsupported HIC) Possible loss of data access — If the controller you just installed shows one these codes, and the other controller is reset for any reason, the second controller also could lock down. 3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s Attention LEDs.
  • Page 33 Each 24-drive controller shelf or drive shelf includes two power supplies with integrated fans. These are referred to as power-fan canisters in SANtricity System Manager. If a power-fan canister fails, you must replace it as soon as possible to ensure that the shelf has a redundant power source and adequate cooling. Shelf types for a power supply You can replace a power supply in the following shelves: •...
  • Page 34 If the second power supply (power-fan canister) in the shelf does not have Optimal status or if the Recovery Guru indicates that it is not OK to remove the power-fan canister, contact technical support. Power canister Each 60-drive controller shelf or drive shelf includes two power canisters for power redundancy. Shelf types for a power canister You can replace a power canister in the following shelves: •...
  • Page 35 • You have one power canister that is installed and running. • You have an ESD wristband, or you have taken other antistatic precautions. • You can replace a power canister while your storage array is powered on and performing host I/O operations, as long as the following conditions are true: •...
  • Page 36 Possible equipment damage — If you replace a fan canister with the power turned on, you must complete the replacement procedure within 30 minutes to prevent the possibility of overheating the equipment. Requirements for replacing a fan canister If you plan to replace a fan canister, keep the following requirements in mind. •...
  • Page 37 Each 24-drive controller shelf or drive shelf includes two power supplies with integrated fans. These are referred to as power-fan canisters in SANtricity System Manager. If a power-fan canister fails, you must replace it as soon as possible to ensure that the shelf has a redundant power source and adequate cooling. You can replace a power supply while your storage array is powered on and performing host I/O operations, as long as the second power supply in the shelf has an Optimal status and the OK to remove field in the Details area of the Recovery Guru in SANtricity System Manager displays Yes.
  • Page 38 A component with a Failed status must be replaced. If the second power supply canister in the shelf does not have Optimal status, do not attempt to hot-swap the failed power supply. Instead, contact technical support for assistance. 3. From the back of the storage array, look at the Attention LEDs to locate the power supply you need to remove.
  • Page 39 4. Use the cam handle to slide the power supply out of the system. When removing a power supply, always use two hands to support its weight. As you remove the power supply, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 40 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your power supply replacement is complete. You can resume normal operations.
  • Page 41 What you’ll need • One power canister that is installed and running. • A replacement power canister that is supported for your controller shelf or drive shelf model. • An ESD wristband, or you have taken other antistatic precautions. • A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.) Step 1: Prepare to replace power canister Prepare to replace a power canister in a 60-drive controller shelf or drive shelf.
  • Page 42 (1) Power LED. If it is Solid green, the power canister is functioning correctly. If it is Off, the power canister failed, the AC switch is turned off, the AC power cord is not properly installed, or the AC power cord input voltage is not within margin (there is a problem at the source end of the AC power cord).
  • Page 43 Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your power canister replacement is complete. You can resume normal operations.
  • Page 44 Possible equipment damage — If you perform this procedure with the power turned on, you must complete it within 30 minutes to prevent the possibility of overheating the equipment. Before you begin • Review Requirements for E5700 canister replacement. • Review the details in the Recovery Guru to confirm that there is an issue with a battery and to ensure no other items must be addressed first.
  • Page 45 You can also find information about the failed fan canister in the Details area of the Recovery Guru, or you can review the Event Log under Support and filter by Component Type. 3. From the back of the storage array, look at the Attention LEDs to locate the fan canister you need to remove.
  • Page 46 Steps 1. Unpack the new fan canister, and place it on a level surface near the shelf. Save all packing material for use when returning the failed fan. 2. Press the orange tab to release the fan canister handle. (1) Tab that you press to release the fan canister handle. 3.
  • Page 47 (1) Handle to pull the fan canister out. 4. Slide the replacement fan canister all the way into the shelf, and then move the fan canister handle until it latches with the orange tab. Step 3: Complete fan canister replacement Confirm that the new fan canister is working correctly, gather support data, and resume normal operations.

  • Page 48: Drives

    Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your fan canister replacement is complete. You can resume normal operations.
  • Page 49 60-drive shelves Both the E5760 controller shelf and the DE460C drive shelf consist of five drive drawers that each contain 12 drive slots. Drive drawer 1 is at the top, and drive drawer 5 is at the bottom. For both an E5760 controller shelf drawer and a DE460C drive shelf drawer, drives are numbered from 0 to 11 in each drive drawer within the shelf.
  • Page 50 Each of the five drawers can hold up to 12 drives. Requirements for handling drives The drives in your storage array are fragile. Improper drive handling is a leading cause of drive failure. Follow these rules to avoid damaging the drives in your storage array: •...
  • Page 51 What you’ll need • A replacement drive that is supported by NetApp for your controller shelf or drive shelf. • An ESD wristband, or you have taken other antistatic precautions. • A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.)
  • Page 52 c. Click the drive to display its context menu, and then select View settings. d. Confirm that the replacement drive has a capacity equal to or greater than the drive you are replacing and that it has the features you expect. For example, do not attempt to replace a hard disk drive (HDD) with a solid-state drive (SSD).
  • Page 53 Confirm that you want to perform this operation. When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next?
  • Page 54 What you’ll need • A replacement drive that is supported by NetApp for your controller shelf or drive shelf. • An ESD wristband, or you have taken other antistatic precautions. • A management station with a browser that can access SANtricity System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.)
  • Page 55 The drive drawer’s Attention LED (amber) blinks so you can open the correct drive drawer to identify which drive to replace. (1) Attention LED c. Unlatch the drive drawer by pulling on both levers. d. Using the extended levers, carefully pull the drive drawer out until it stops. e.
  • Page 56 (1) Attention LED light on for the drive on the top right side The drive drawer Attention LEDs are on the left side in front of each drive, with an attention icon on the drive handle just behind the LED.
  • Page 57 (1) Attention icon (2) Attention LED Step 2: Remove failed drive (60-drive) Remove a failed drive to replace it with a new one. Steps 1. Unpack the replacement drive, and set it on a flat, static-free surface near the shelf. Save all packing materials for the next time you need to send a drive back.
  • Page 58 (1) Orange release latch 5. Open the cam handle, and lift out the drive slightly. 6. Wait 30 seconds. 7. Use the cam handle to lift the drive from the shelf.
  • Page 59 8. Place the drive on an antistatic, cushioned surface away from magnetic fields. 9. Wait 30 seconds for the software to recognize that the drive has been removed. If you accidentally remove an active drive, wait at least 30 seconds, and then reinstall it. For the recovery procedure, refer to the storage management software.
  • Page 60 (1) Raised button on the right side of the drive carrier 3. Lower the drive straight down, and then rotate the cam handle down until the drive snaps into place under the orange release latch. 4. Carefully push the drive drawer back into the enclosure. Push the drawer in slowly to avoid jarring the drawer and causing damage to the storage array.
  • Page 61 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. What’s next? Your drive replacement is complete. You can resume normal operations.
  • Page 62 What you’ll need • A replacement drive that is supported by NetApp for your controller shelf or drive shelf. • An ESD wristband, or you have taken other antistatic precautions. • A flashlight.
  • Page 63 SMcli <ctlr_IP1\> -p "safety-1" -c "set tray [10] drawer [1] serviceAllowedIndicator=forceOnWarning;" 3. Determine if you need to stop host I/O activity, as follows: ◦ If the command succeeds, you do not need to stop host I/O activity. All drives in the drawer are in pools or volume groups with Drawer Loss Protection.
  • Page 64 (1) Cache Active LED 7. From the Home page of SANtricity System Manager, select View Operations in Progress. 8. Wait for all operations to complete before continuing with the next step. 9. Power off the shelves as follows: ◦ If you are replacing a drawer in a shelf with Drawer Loss Protection: There is NO need to power off any of the shelves.
  • Page 65 (1) Fan canister handle b. Using the handle, pull the fan canister out of the drive tray, and set it aside. c. If the tray is powered on, ensure that the left fan goes to its maximum speed. Possible equipment damage due to overheating — If the tray is powered on, do not remove both fans at the same time.
  • Page 67 (1) Vertical connector (connected to midplane) (2) Cable chain (3) Horizontal connector (connected to drawer) 4. For easy access, use your finger to move the cable chain on the right side to the left. 5. Disconnect any of the right cable chains from their corresponding vertical guide rail. a.
  • Page 68 (1) Orange ring on vertical guide rail (2) Cable chain, partially removed b. To unlatch the cable chain, insert your finger into the orange ring and press towards the middle of the system.
  • Page 69 c. To unplug the cable chain, carefully pull your finger toward you approximately 1 inch (2.5 cm). Leave the cable chain connector within the vertical guide rail. (If the drive tray is powered on, do not allow the cable chain connector to touch the metal chassis.) 6.
  • Page 70 (1) Orange ring on horizontal guide rail (2) Cable chain, partially removed b. To unlatch the cable chain, gently insert your finger into the orange ring and push down. The figure shows the orange ring on the horizontal guide rail (see item 1 in the figure above), as it is pushed down so that the rest of the cable chain can be pulled out of the enclosure.
  • Page 71 correct speed. Step 3: Remove failed drive drawer (60-drive) Remove a failed drive drawer to replace it with a new one. Possible loss of data access — Magnetic fields can destroy all data on the drive and cause irreparable damage to the drive circuitry. To avoid loss of data access and damage to the drives, always keep drives away from magnetic devices.
  • Page 72 d. Place the drive on a flat, static-free surface and away from magnetic devices. 7. Remove the drive drawer: a. Locate the plastic release lever on each side of the drive drawer. (1) Drive drawer release lever b. Disengage both release levers by pulling the latches toward you. c.
  • Page 73 Steps 1. Determine a location to install each drive. 2. From the front of the drive shelf, shine a flashlight into the empty drawer slot, and locate the lock-out tumbler for that slot. The lock-out tumbler assembly is a safety feature that prevents you from being able to open more than one drive drawer at one time.
  • Page 74 Step 5: Attach cable chains Attach the cable chains so you can safely re-install the drives in the drive drawer. When attaching a cable chain, reverse the order you used when disconnecting the cable chain. You must insert the chain’s horizontal connector into the horizontal guide rail in the enclosure before inserting the chain’s vertical connector into the vertical guide rail in the enclosure.
  • Page 76 (1) Horizontal guide rail (2) Vertical guide rail d. Slide the vertical connector on the right cable chain into the vertical guide rail. e. After you have reconnected both ends of the cable chain, carefully pull on the cable chain to verify that both connectors are latched.
  • Page 77 Step 6: Complete drive drawer replacement (60-drive) Complete the drive drawer replacement by reinserting the drives and replacing the front bezel in the correct order. Possible loss of data access — You must install each drive in its original location in the drive drawer.
  • Page 78 (1) Raised button on the right side of the drive f. Lower the drive straight down, making sure the drive is pressed all the way down into the bay, and then rotate the drive handle down until the drive snaps into place.
  • Page 79 g. Repeat these steps to install all the drives. 2. Slide the drawer back into the drive shelf by pushing it from the center and closing both levers. Risk of equipment malfunction — Make sure to completely close the drive drawer by pushing both levers.

  • Page 80: Host Interface Cards

    • You have all cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe.
  • Page 81 • New host hardware installed for the new host ports, such as switches or host bus adapters (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix and the NetApp Hardware Universe.
  • Page 82 The file is saved in the Downloads folder for your browser with the name, configurationData- <arrayName>-<dateTime>.7z. ◦ Alternatively, you can back up the configuration database by using the following CLI command: save storageArray dbmDatabase sourceLocation=onboard contentType=all file="filename"; 3. Collect support data for your storage array using SANtricity System Manager. If a problem occurs during this procedure, you can use the saved file to troubleshoot the issue.
  • Page 83 (1) Cache Active LED 7. From the Home page of SANtricity System Manager, select View Operations in Progress. Wait for all operations to complete before continuing with the next step. 8. Power down the controller shelf. a. Turn off both power switches on the controller shelf. b.
  • Page 84 (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
  • Page 85 (1) Controller canister (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 86 3. Confirm that the green LED inside the controller (by the DIMMs) is off. If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. (1) Internal Cache Active (2) Battery 4.
  • Page 87 (1) Host interface card (HIC) (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 88 Step 4: Reinstall controller canister Reinstall the controller canister into the controller shelf after installing the new HIC. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. The following figure is an example of an E5724 controller shelf:...
  • Page 89 (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
  • Page 90 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 5.
  • Page 91 ◦ The green Host Link LEDs remain off until you connect the host cables. The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. (1) Host Link LEDs (2) Attention LED (Amber) (3) Seven-segment display 3.
  • Page 92 • New host hardware installed for the new host ports, such as switches or host bus adapters (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to the NetApp Interoperability Matrix or the NetApp Hardware Universe.
  • Page 93 If the status is not Optimal, use the Recovery Guru or contact technical support to resolve the problem. Do not continue with this procedure. 2. Back up the storage array’s configuration database using SANtricity System Manager. If a problem occurs during this procedure, you can use the saved file to restore your configuration. The system will save the current state of the RAID configuration database, which includes all data for volume groups and disk pools on the controller.
  • Page 94 The green Cache Active LED on the back of each controller is on when cached data needs to be written to the drives. You must wait for this LED to turn off. (1) Cache Active LED 7. From the Home page of SANtricity System Manager, select View Operations in Progress. Wait for all operations to complete before continuing with the next step.
  • Page 95 (1) Cache Active LED 5. Squeeze the latch on the cam handle until it releases, and then open the cam handle to the right to release the controller canister from the shelf. The following figure is an example of an E5724 controller shelf: (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
  • Page 96 (1) Controller canister (2) Cam handle 6. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 97 (1) Cache Active LED (2) Battery 3. Using a #1 Phillips screwdriver, remove the screws that attach the HIC faceplate to the controller canister. There are four screws: one on the top, one on the side, and two on the front.
  • Page 98 4. Remove the HIC faceplate. 5. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 6. Carefully detach the HIC from the controller card by lifting the card up and sliding it back. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 99 (1) Host interface card (HIC) (2) Thumbscrews 7. Place the HIC on a static-free surface. Step 4: Install the new HIC Install the new host HIC. Possible loss of data access — Never install a HIC in an E5700 controller canister if that HIC was designed for another E-Series controller.
  • Page 100 3. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 101 (1) Host interface card (HIC) (2) Thumbscrews 5. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 6. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 102 (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
  • Page 103 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 6.
  • Page 104 ◦ The green Host Link LEDs remain off until you connect the host cables. The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. (1) Host Link LED (amber) (2) Attention LED (amber) (3) Seven-segment display 3.
  • Page 105 are powered on.) • Verify that no volumes are in use or that you have a multipath driver installed on all hosts using these volumes. • From SANtricity System Manager, verify the details in the Recovery Guru to confirm that you have a failed HIC and to ensure no other items must be addressed before you can remove and replace the HIC.
  • Page 106 a. Select Support › › Support Center Diagnostics. b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 4. If the controller is not already offline, take it offline now using SANtricity System Manager. ◦...
  • Page 107 (1) Cache Active LED 4. Squeeze the latch on the cam handle until it releases, and then open the cam handle to the right to release the controller canister from the shelf. The following figure is an example of an E5724 controller shelf: (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
  • Page 108 (1) Controller canister (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an E5724 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 109 3. Confirm that the green LED inside the controller (by the DIMMs) is off. If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. (1) Internal Cache Active LED (2) Battery 4.
  • Page 110 (1) Host interface card (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 111 Step 4: Reinstall controller canister After installing the HIC, reinstall the controller canister into the controller shelf. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. The following figure is an example of an E5724 controller shelf:...
  • Page 112 (1) Controller canister (2) Cam handle The following figure is an example of an E5760 controller shelf:...
  • Page 113 (1) Controller canister (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Do not connect data cables to the new HIC ports at this time. 5.
  • Page 114 ◦ The seven-segment display shows the repeating sequence OS, OL, blank to indicate that the controller is offline. ◦ The amber Attention LED remains lit. ◦ The Host Link LEDs might be on, blinking, or off, depending on the host interface. (1) Host Link LED (2) Attention LED (amber) (3) Seven-segment display...

  • Page 115: Host Port Protocol

    Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp Support, 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number.
  • Page 116 • If you are attempting to change the baseboard host ports of your storage array, and it currently uses dual- protocol (also referred to as unified) SFP transceivers that you purchased from NetApp, you do not need to change your SFP transceivers.
  • Page 117 help to deactivate Asynchronous Mirroring. Converting IB-iSER to/from IB-SRP • You do not have to make any changes to your hardware when you convert from/to iSER to SRP. • The Data Assurance (DA) feature is not supported for SRP. • The DA feature is not supported for IB-SRP. If you are currently using this feature via the IB-HIC and you want to convert those ports from iSER to SRP, you must permanently disable DA on all volumes.
  • Page 118 converting the host port protocol. Steps 1. From SANtricity System Manager, select Support. 2. Select the Support Center tile. 3. On the Support Resources tab, locate and select the Storage Array Profile link. 4. Type SFP in the text box, and click Find. 5.
  • Page 119 ◦ If you have 10 Gbps SFPs, and you are converting host ports to FC, you must remove the SFPs from these ports and replace them with dual-protocol or 16 Gbps SFPs after converting the protocol. Step 2: Obtain the feature pack To obtain the feature pack, you need the serial number from the controller shelf, a Feature Activation Code, and the Feature Enable Identifier for the storage array.
  • Page 120 3. Using the feature pack submodel ID, locate the corresponding Controller submodel ID for the starting configuration and find the Feature Activation Code for the desired ending configuration within the table below. Then, copy that Feature Activation Code to a text file. Baseboard ports are disabled when running an NVMe protocol on the HIC.
  • Page 121 Encryption Capable Feature Activation Codes iSER UGG-XSB- ZCZKU iSCSI iSER SGL-2SB- ZEX13 iSCSI VGN-LTB- ZGFCT Not Available NVMe/IB KGI-ISB- ZDHQF Not Available NVMe/RoCE YGH-BHK- or NVMe/FC Z8EKB iSER JGS-0TB- ZID1V iSCSI iSER UGX-RTB- ZLBPV iSCSI 2G1-BTB- ZMRYN Not Available NVMe/IB TGV-8TB- ZKTH6 Not Available NVMe/RoCE...
  • Page 122 Encryption Capable Feature Activation Codes iSCSI iSER SGU-TUB- Z3G2U FGX-DUB- Z5WF7 iSCSI LG3-GUB- Z7V17 Not Available NVMe/IB NG5-ZUB- Z8C8J Not Available NVMe/RoCE WG2-0IK- or NVMe/FC ZI75U Not Available NVMe/IB iSER QG6-ETB- ZPPPT XG8-XTB- ZQ7XS iSCSI iSER SGB-HTB- ZS0AH iSCSI TGD-1TB- ZT5TL Not Available NVMe/RoCE IGR-IIK-...
  • Page 123 Encryption Capable Feature Activation Codes Not Available NVMe/RoCE iSER BGC-UIK- or NVMe/FC Z03GR LGF-EIK- ZPJRX iSCSI iSER PGJ-HIK- ZSIDZ iSCSI 1GM-1JK- ZTYQX Not Available NVMe/IB JGH-XIK- ZQ142 Non-Encryption Feature Activation Codes (Baseboard Port Only Conversions) Starting configuration Ending Configuration Controller submodel Ports to Convert Controller Ports Converted To Feature Activation...
  • Page 124 Non-Encryption Feature Activation Codes iSER BGP-DVB- ZJ4YC iSCSI iSER BGU-GVB- ZM3KW iSCSI 4GX-ZVB- ZNJVD Not Available NVMe/IB TGS-WVB- ZKL9T Not Available NVMe/RoCE WGC-GJK- or NVMe/FC Z7PU2 iSER WG2-3VB- ZQHLF iSCSI iSER QG7-6VB- ZSF8M iSCSI PGA-PVB- ZUWMX Not Available NVMe/IB CG5-MVB- ZRYW1 Not Available NVMe/RoCE 3GH-JJK-...
  • Page 125 Non-Encryption Feature Activation Codes iSCSI iSER YG0-LXB- ZLD26 SGR-5XB- ZNTFB iSCSI PGZ-5WB- Z8M0N Not Available NVMe/IB KG2-0WB- Z9477 Not Available NVMe/RoCE 2GV-TKK- or NVMe/FC ZIHI6 Not Available NVMe/IB iSER SGF-SVB- ZWU9M 7GH-CVB- ZYBGV iSCSI iSER 6GK-VVB- ZZSRN iSCSI RGM-FWB- Z195H Not Available NVMe/RoCE VGM-NKK- or NVMe/FC...
  • Page 126 Scroll down to Add-ons. c. Under Change Feature Pack, locate the Feature Enable Identifier. d. Copy and paste this 32-digit number to a text file. 5. Go to NetApp License Activation: Storage Array Premium Feature Activation, and enter the information...
  • Page 127 required to obtain the feature pack. ◦ Chassis serial number ◦ Feature Activation Code ◦ Feature Enable Identifier The Premium Feature Activation web site includes a link to “Premium Feature Activation Instructions.” Do not attempt to use those instructions for this procedure. 6.
  • Page 128 5. Wait for all operations to complete before continuing with the next step. Step 4: Change the feature pack Change the feature pack to convert the host protocol of the baseboard host ports, the IB HIC ports, or both types of ports. Steps 1.
  • Page 129 The steps you might need to complete depend on the starting and ending protocols of the baseboard host ports and the HIC ports. Complete FC to iSCSI conversion If you previously had FC host ports and you converted to iSCSI, you might need to modify your existing configuration to support iSCSI.
  • Page 130 d. Click Add, and use the Add Host Port dialog box to associate a new host port identifier to the host. The length of the host port identifier name is determined by the host interface technology. FC host port identifier names must have 16 characters. iSCSI host port identifier names have a maximum of 223 characters.
  • Page 131 1. Install the HBA utility and determine initiator WWPNs. 2. Zone the switches. Zoning the switches enables the hosts to connect to the storage and limits the number of paths. You zone the switches using the management interface of the switches. 3.
  • Page 132 2. To connect the host to the storage array for an SRP configuration, you must enable the InfiniBand driver stack with the appropriate options. Specific settings might vary between Linux distributions. Check the NetApp Interoperability Matrix specific instructions and additional recommended settings for your solution. What’s next?
  • Page 133 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

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E5700E2800E-series