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This manual is written based on 912.30.1.118 version, and it provides all the configurations for the functions and features of X912 series door phone. Please visit Akuvox forum or consult technical support for any new information or latest firmware.
Product Overview Product Overview Akuvox X912 is a Linux IP video door phone with a 4 inch touch screen and physical keypad. It incorporates audio and video communications, access control and video surveillance. Its finely tuned Linux OS, Cloud and AI based communication technology allow featured customization to better suit your operation habit.
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Introduction to Configuration Menu Introduction to Configuration Menu Status Status: this section gives you basic information such as product information, Network Information, call log, and door log, etc. Account Account: this section concerns SIP account, SIP server, proxy server, transport protocol type, audio&video codec, DTMF, session timer, etc.
Model Specification Model Specification Model Model X912 X912 ✔ Touch Screen Relay In Relay Out Alarm In ✔ RS485 Card Reader 13.56MHz&125kHz,NFC Wi-Fi ✔ Bluetooth Temperature Detection ✔ Facial Recognition External SD Card...
Before configuring door phone, please make sure the device is installed correctly and connected to a normal network. Using the Akuvox IP scanner tool to search the device IP address in the same LAN. Then use the IP address to login into the web browser by user name and password...
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You can also enter the device IP address on the web browser in order to log in to the device web interface where you can configure and adjust parameters, etc. Note Note You can also obtain the device IP address using the Akuvox IP scanner to log in to the device web interface. Download IP scanner: https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP...
Language and Time Setting Language and Time Setting Language Setting Language Setting Set up the language during initial device setup or later through the device or web interface according to your preference. To select the language for device screen display, navigate to Setting >Time/Lang > LCD Setting >Time/Lang >...
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Parameter Set-up : Parameter Set-up Primary/Secondary Server Primary/Secondary Server: the time zone server, normally will automatically obtain the time when connecting to the network. The alternate server will take effect when the primary server is invalid. Update Interval Update Interval: configure the interval between two consecutive NTP requests.
LCD Setting LCD Setting LCD Screen Brightness Setting on the W eb Interface LCD Screen Brightness Setting on the W eb Interface On the web interface, you can set and adjust the backlight brightness for the screen and screen saver. To configure the configuration on the web Device >...
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Select Brightness Brightness, and select Automatic Automatic for automatic brightness adjustment or select Manual Manual to adjust the brightness manually.
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Keypad Light Setting Keypad Light Setting You can control the keypad light to turn it on/off or to make it turned or off according to your time schedule. To do so, navigate to Device > Light > Keypad Light Device > Light > Keypad Light. Parameter Set-up : Parameter Set-up Mode...
Screen Display Configuration Screen Display Configuration The door phone allows you to enjoy a variety of screen displays to enrich your visual and operational experience through customized settings to your preference. Screensaver Configuration Screensaver Configuration You can also conduct the await screen configuration on the web interface where you can set the screen saver duration as well as the timing for the screen to be turned off for both screen protection and power reduction.
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Upload Screensaver Upload Screensaver You can upload screen-saver pictures separately or in batches to the device and to the device web interface for publicity purposes or for a greater visual experience. To configure the configuration on the web Device > LCD > Upload ScreenSaver Device >...
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X912 door phones offer you four types of screen display modes for different applications: Default Default (buttons) mode, Directly (buttons) Directly mode, Speed Dial Speed Dial mode, and Customized Text Customized Text mode. On the web interface, navigate to Setting > Key/Display > Theme Setting >...
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Customized Text Mode Customized Text Mode Default (Buttons) Mode Home Screen Display Default (Buttons) Mode Home Screen Display You can change the home screen display through the configuration of tab arrangement, and the language icon display as needed on the device web Setting > Key/Display > Keys on Setting >...
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Type Type : select the tab type (Call, PIN, Speed Dial, Directory, and Temp Key-QR code) corresponding to the ID order which indicates the tab position. For example, if you want to make Temp Key Temp Key tab be displayed in position one of tab row one, you can click to select the type of the ID order 1.
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Customized Text Mode Home Screen Display Customized Text Mode Home Screen Display X912 allows you to display people’s names or company names etc. on the home screen for identification purpose. To do so, navigate to Setting > Key/Display > Customized Text Setting >...
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To do so, navigate to Access Control > Relay > Door Setting General Access Control > Relay > Door Setting General.
Volume and Tone Configuration Volume and Tone Configuration Volume and tone configuration include microphone volume, the AD volume, keypad volume, speaker volume, tamper alarm volume, and open-door tone configuration. Moreover, you can upload the tone you like to enrich your personalized user experience. Volume Configuration Volume Configuration You can configure the Mic volume according to your need for open-door notification.
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To configure on the device Admin Setting > Volume Admin Setting > Volume interface. Parameter Set-up : Parameter Set-up...
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Prompt Volume Prompt Volume : includes prompt tone, ringback tone, open door success tone prompt tone, ringback tone, open door success tone and so on. The default prompt volume is 50. Configure Volume on the Web Interface Configure Volume on the Web Interface To configure the configuration on the web Device >...
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Go to Device > Audio > Tone Setting Device > Audio > Tone Setting interface. Parameter Set-up : Parameter Set-up Enable Voice Prompt of Guiding Enable Voice Prompt of Guiding : when enabled, the voice promotion will be played, for example, “Please enter the number, then press the call button”...
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Note Note All the tone files uploaded should be in .wav format, size 200KB, Sample Rate:16000, Bits:16...
Network Setting Network Setting Device Network Configuration Device Network Configuration To ensure normal functioning, make sure that the device has its IP address set correctly or obtained automatically from the DHCP server. Select Network Setting Network Setting on the device screen.
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Parameter Set-up : Parameter Set-up DHCP DHCP : DHCP mode is the default network connection. If the DHCP mode is turned on, then the door phone will be assigned by the DHCP server with IP address, subnet mask, default gateway, and DNS server address automatically. Static IP Static IP : When static IP mode is selected, then the IP address, subnet mask, default gateway, and DNS servers address have to be manually configured according to your...
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Device Deployment in Network Device Deployment in Network To facilitate device control and management, configure Akuvox intercom devices with details such as location, operation mode, address, and extension numbers. To configure the configuration on the web Network > Advanced > Connect Setting Network >...
Server Mode Server Mode : it is automatically set up according to the actual device connection with a specific server in the network such as SDMC SDMC or Cloud Cloud and None None . None None is the default factory setting. Discovery Mode Discovery Mode : click Enable Enable to turn on the discovery mode of the device so that it can...
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Intercom Call Configuration Intercom Call Configuration IP Call & IP Call Configuration IP Call & IP Call Configuration An IP call is a direct call between two intercom devices using their IP addresses, without a server or a PBX. IP calls work when the devices are on the same network. Make IP Calls Make IP Calls To make SIP calls or IP calls on the device by clicking on dial or home screen.
SIP Account Registration SIP Account Registration Each device needs a SIP account to make and receive SIP calls. Akuvox intercom devices support the configuration of two SIP accounts, which can be registered under two independent servers. Configure SIP Account Configure SIP Account To configure the SIP account, navigate to Account >...
SIP servers enable devices to establish and manage call sessions with other intercom devices using the SIP protocol. They can be third-party servers or built-in PBX in Akuvox indoor monitor. To configure it on the web Account > Basic > Preferred/Alternate SIP Server Account >...
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Preferred SIP Server Preferred SIP Server: enter the primary server IP address number or its URL. Alternate SIP Server Alternate SIP Server: enter the backup SIP server IP address or its URL. Port Port: set up SIP server port for data transmission. Registration Period Registration Period : set up SIP account registration time span.
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An outbound proxy server is used to receive all initiating request messages and route them to the designated SIP server in order to establish a call session via port-based data transmission. To configure the configuration on the web Account > Basic > Outbound Proxy Server Account >...
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Dial Options Configuration Dial Options Configuration Quick Dial by Number Replacement Quick Dial by Number Replacement The dial number replacement feature simplifies long and complex dial numbers of the device, providing shorter and more user-friendly alternatives for making calls. It allows the substitution of multiple dial numbers, such as IP addresses or SIP numbers, with a single, simplified number.
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Auto-answer feature allows door phones to automatically pick up incoming calls without any manual intervention. You can also customize this feature by setting the time duration for auto-answering and choosing the communication mode between audio and video. To configure the configuration on the web Intercom > Call Feature > Auto Answer Intercom >...
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Parameter Set-up : Parameter Set-up Timeout (Sec) Timeout (Sec): click to select the call time interval in between the sequence call number in a targeted sequence call group. For example, if you set the time interval as 10 seconds, then the call (if not answered in 10 Sec.) will be terminated automatically and be transferred sequentially to the next sequence call number in the targeted sequence call group.
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SmartPlus Cloud. Note Note The sequence call function should be supported by SmartPlus, please contact Akuvox technical support for more information. Web Call Web Call The web call feature allows for making calls via the device’s web interface, commonly used for remote call testing purposes.
Call Settings Call Settings Maximum Call Duration Setting Maximum Call Duration Setting The door phone allows you to set up the call time duration in receiving the call from the calling device as the caller side might forget to hang up the intercom device. When the call time duration is reached, the door phone will terminate the call automatically.
Dial Out Time Dial Out Time : enter the dial in time duration for your door phone (ranging from 30-120 30-120 Sec.) for example, if you set the dial out time duration is 60 seconds in your door phone, then the door phone will hang out the call it dialed out automatically if the call is not answered by the called party.
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To configure it on the web Account > Advanced > SIP Account Account > Advanced > SIP Account interface. Please refers to the bandwidth consumption and sample rate for the four codecs types Please refers to the bandwidth consumption and sample rate for the four codecs types below: below Codec Type...
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Bitrate Bitrate : select the video stream bit rate (ranging from 128-2048 128-2048 ). The greater the bitrate, the data transmitted every second is greater in amount, therefore the video will be clearer. While the default code bitrate is 2048. Payload Payload : select the payload type (ranging from 90-119 90-119 ) to configure audio/video...
Phone Book Configuration Phone Book Configuration Manage Contact Groups Manage Contact Groups You can create and edit a contact group for the contacts. The contact group will be used when you are adding a user. To do so, navigate to Directory > User > Group Directory >...
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Parameter Set-up : Parameter Set-up Group Group : select the contact group. Select specific contact group for the user. Select the default for the user in the default group. Priority of Call Priority of Call: set the priority of call among three options: Primary, Secondary Primary, Secondary, and Tertiary Tertiary.
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Parameter Set-up : Parameter Set-up Show Cloud Contacts Show Cloud Contacts: tick the checkbox so that the contacts synchronized from the SmartPlus cloud can be displayed. Show Local Contacts Show Local Contacts: tick the check box to show the local list Contact Display Setting Contact Display Setting : select All Contacts All Contacts if you want to see all the contacts.
Relay Setting Relay Setting Relay Switch Setting Relay Switch Setting You can configure the relay switch(es) and DTMF for the door access on the web Access Control Access Control > Relay interface. > Relay Parameter Set-up : Parameter Set-up Trigger Delay (Sec) Trigger Delay (Sec): set the relay trigger delay timing (ranging from 0-10 Sec.) For example, if you set the delay time as 5 sec.
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Relay Name Relay Name : name the relay switch according to your need. For example, you can name the relay switch according to where the relay switch is located for convenience. Note Note Only the external devices connected to the relay switch need to be powered by powered adapters as the relay switch does not supply power.
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To configure the configuration on the web Access Control > Web Relay Access Control > Web Relay interface. IP address IP address and User Name User Name are provided by the web relay manufacturer. Parameter Set-up : Parameter Set-up Type Type : select among three options Disabled, WebRelay Disabled, WebRelay, and Both Both.
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Configure Security Relay Configure Security Relay The Security Relay, known as Akuvox SR01, is a product designed to bolster access security by preventing unauthorized forced entry attempts. Installed inside the door, it directly governs the door opening mechanism, ensuring that the door remains secure even in the event of damage to the door...
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To set up the security relay, navigate to Access Control > Relay > Security Relay Access Control > Relay > Security Relay. Parameter Set-up : Parameter Set-up Server Mode Server Mode : select the connection type between the security relay and the door phone. You can select connection via the door phone Relay A Power Output Relay A Power Output or RS485 RS485 .
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Door Access Schedule Management Door Access Schedule Management Configure Door Access Schedule Configure Door Access Schedule A door access schedule lets you decide who can open the door and when. It applies to both individuals and groups, ensuring that users within the schedule can only open the door using the authorized method during designated time periods.
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To create a weekly schedule: To create a weekly schedule: To create a longer period schedule: To create a longer period schedule: Import and Export Door Access Schedule Import and Export Door Access Schedule You can create door access schedules one by one or in bulk. You can export the current schedule file, edit it or add more schedules following the format, and import the new file to the desired devices.
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To do so, navigate to Setting > Schedule Setting > Schedule , then click Import Import. Note: Note: It only supports a .xml format file for importing and exporting the schedule. Edit the Door Access Schedule Edit the Door Access Schedule Go to Setting >...
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Door Unlock Configuration Door Unlock Configuration Configure PIN Code for Door Unlock Configure PIN Code for Door Unlock There are two types of PIN codes for door access: public and private. A private PIN is unique to each user, while the public one is shared by residents in the same building or complex. You can create and modify both the public and private PIN codes.
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On the web interface, you can create the PIN code and customize additional settings, such as defining the door access schedule to determine when the code is valid and specifying which relay to open. To configure the configuration on the web Directory > User Directory >...
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QR code access on the screen. Note: Note: QR Code QR Code can only be applicable when the device is added to the Akuvox SmartPlus. Mifare Card Mifare Card The door phone can encrypt Mifare cards for greater security. When this feature is enabled, it reads...
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To do so, go to Access Control > Card setting > Mifare Card Encryption Access Control > Card setting > Mifare Card Encryption. Parameter Set-up : Parameter Set-up Sector/Block Sector/Block: enter the sector and block in which the card number is located in the Mifare Card.
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Configure RF Card Code Format Configure RF Card Code Format To integrate the RF card door access with the third-party intercom system, you need to match the RF card code format with the one used by the third-party system. To configure the configuration on the web Access Control > Card Setting Access Control >...
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To configure user card, press icon on the home screen, then enter your setting default setting password 3888, then press icon on the keypad. After that select Modify User Card Modify User Card , then enter the system PIN code, which is 2396 2396 by default.
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You can import the face data to the device on the web interface. To do so, navigate to Directory > Directory > User, then click +Add User +Add . After that, enter the user information, and upload the face recognition photos.
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Navigate to Access Control > Face Setting > Face Basic Access Control > Face Setting > Face Basic interface. Parameter Set-up: Parameter Set-up: Offline Learning Enabled Offline Learning Enabled : enable it if you want to improve the device recognizing capability, focusing on the major facial characteristics while sidelining the minor changes that occurred to your face.
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Import and Export User Data of Access Control The door phone supports User Data of access control to be shared among Akuvox door phones through import and export while you can also export the facial data out of the door phone and then import it to a third-party device.
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To set up the function, navigate to Access Control > BLE > BLE Basic Access Control > BLE > BLE Basic. Parameter Set-up: Parameter Set-up: Enable Hands Free Mode: Enable Hands Free Mode: if enabled, you can gain door access hands-free. If disabled, you have to wave your hand in front of the door phone for door access.
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Unlock by QR Code Unlock by QR Code You can use a QR code to unlock the door with the door phone. This method requires the Akuvox SmartPlus cloud service. You have to activate this feature before using it. Press the QR code icon on the left lower corner.
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Note Note The function should work with Akuvox SmartPlus. For more information, please contact Akuvox technical support.
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Configure Exit Button for Door Unlock Configure Exit Button for Door Unlock When you need to open the door from inside using the Exit button installed by the door, you can configure the door phone Input to trigger the relay for the door access. To configure the configuration on the web Access Control >...
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To configure the configuration on the web Setting > Key/Display > Speed Dial Setting Setting > Key/Display > Speed Dial Setting . Parameter Set-up : Parameter Set-up Account Account: select the account you want to dial out a call from. Open Relay Open Relay: select the relay(s) to be triggered by pressing the Reception Reception Icon.
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authentication). If you select any of the double authentication modes such as Face+PIN Face+PIN, you are required to pass both face and PIN authentication for the door entry.
You can use the device to send specific HTTP URL commands to the HTTP server for certain actions. These actions will be triggered when the relay status, input status, PIN code, or RF card access changes. Akuvox Action URL: Akuvox Action URL:...
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Event Parameter format Example Make Call $remote Http://server ip/ Callnumber=$remote Hang Up $remote Http://server ip/ Callnumber=$remote Relay Triggered $relay1status Http://server ip/ relaytrigger=$relay1status Relay Closed $relay1status Http://server ip/ relayclose=$relay1status Input Triggered $input1status Http://server ip/ inputtrigger=$input1status Input Closed $input1status Http://server ip/ inputclose=$input1status Valid Code Entered $code Http://server ip/...
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You can navigate to Setting > Actions URL Setting > Actions URL . Virtual PIN Virtual PIN The virtual PIN allows you to protect your PIN code from being leaked to someone. To enable the virtual PIN feature, navigate to Access Control > PIN Setting > Virtual PIN Access Control >...
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System > Certificate > Web Server Certificate . Server Certificate Client Certificate Client Certificate This certificate verifies the server to the Akuvox door phone when they want to connect using SSL. The door phone verifies the server's certificate against its client certificate list.
To upload and configure client certificates on the same page. Parameter Set-up : Parameter Set-up Index Index: select the desired value from the drop-down list of Index. If you select Auto Auto value, the uploaded certificate will be displayed in numeric order. If you select the value from 1 to 1 to 10 , the uploaded certificate will be displayed according to the value that the user selected.
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Parameter Set-up : Parameter Set-up Suspicious Moving Object Detection Suspicious Moving Object Detection: select from Video Detection, IR Detection Video Detection, IR Detection, and Disabled Disabled . IR detection is based on sensing infrared radiation emitted or reflected by objects, while video detection focuses on analyzing visual information captured through cameras.
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Scroll down the page, you can also set the motion detection time schedule. Security Notification Setting Security Notification Setting Email Notification Setting Email Notification Setting Set up email notification to receive screenshots of unusual motion from the door phone. Go to Setting > Action > Email Notification Setting >...
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Go to Setting > Action > FTP Notification Setting > Action > FTP Notification interface. Parameter set-up : Parameter set-up FTP server FTP server: enter the address (URL) of the FTP server for the FTP notification. W eb Interface Automatic Log-out W eb Interface Automatic Log-out You can set up the web interface's automatic log-out timing, requiring re-login by entering the user name and the passwords for security purposes or for the convenience of operation.
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MJPEG, or Motion JPEG, is a video compression format that uses JPEG images for each video frame. Akuvox door phones display live streams on the web interface and capture monitoring screenshots in MJPEG format. Settings related to MJPEG determine video quality and the on/off status of the live stream function.
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Authentication Mode Authentication Mode : select RTSP authentication type between Basic Basic and Digest Digest. Basic Basic is the default authentication type. RTSP Stream Setting RTSP Stream Setting The RTSP stream can use either H.264 or Mjpeg as the video codec. If you choose H.264, you can also adjust the video resolution, bitrate, and other settings.
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Note Note X912 has two channels of RTSP video streaming with two formats. For example: Channel 1: rtsp://192.168.1.40/live/ch00_0. Channel 2: rtsp://192.168.1.40/live/ch00_1. MJPEG Image Capturing MJPEG Image Capturing You can take a monitoring image in Mjpeg format with the door phone. To do this, you need to turn on the Mjpeg function and choose the image quality.
You can access the real-time video from the door phone camera using the Akuvox indoor monitor or other third-party devices like Network Video Recorder(NVR NVR). Enabling and setting up the ONVIF function on the door phone will allow its video to be visible on other devices.
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To view the real time video on the web Surveillance > Live Stream Surveillance > Live Stream interface.
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Logs Logs Call Logs Call Logs If you want to check on the calls inclusive of the dial-out calls, received calls, and missed calls in a certain period of time, you can check and search the call log on the device web interface and export the call log from the device if needed.
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Go to Status > Access Log Status > Access Log interface. Parameter Set-up : Parameter Set-up Status Status: select between Success Success and Failed Failed options to search for successful door accesses or Failed door accesses. Name/Code Name/Code : select the Name Name and Code Code options to search door log by the name or by the PIN code.
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Parameter Set-up Log Level Log Level: select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purpose. The default log level is “3 3 ”. the higher the level is, the more complete the log is.
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You can set up the PCAP on the device web System > Maintenance > PCAP System > Maintenance > PCAP properly before using it. Parameter Set-up : Parameter Set-up Specific Port Specific Port: select the specific ports from 1-65535 so that only the data packet from the specific port can be captured.
Firmware Upgrade Firmware Upgrade Akuvox devices can be upgraded on the device web interface. Go to System > Upgrade > Basic System > Upgrade > Basic interface. Note: Note: Firmware files should be .rom .rom format for upgrade.
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Backup Backup You can import or export encrypted configuration files to your Local PC. Go to System > Maintenance > Others System > Maintenance > Others.
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Provisioning Principle Auto-provisioning is a feature used to configure or upgrade devices in batch via third-party servers. DHCP, PNP, TFTP, FTP, and HTTPS are the protocols used by the Akuvox intercom devices to DHCP, PNP, TFTP, FTP, and HTTPS access the URL of the address of the third-party server which stores configuration files and firmware, which will then be used to update the firmware and the corresponding parameters on the device.
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Configuration Files for Auto-provisioning Configuration Files for Auto-provisioning Configuration files have two formats for auto-provisioning. One is the general configuration files used for the general provisioning and the other one is the MAC-based configuration provisioning. The difference between the two types of configuration files is shown below: The difference between the two types of configuration files is shown below: General configuration General...
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AutoP Schedule AutoP Schedule Akuvox provides you with different Autop methods that enable the device to perform provisioning for itself according to the schedule. To configure the configuration on the web System > Auto Provisioning > Automatic Autop System >...
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Clear MD5 Clear MD5 : used to compare the existing autop file with the autop file in the server, if the files are the same, then the provisioning will be stopped, thus avoiding unnecessary auto provisioning. Static Provisioning Configuration Static Provisioning Configuration You can manually set up a specific server URL for downloading the firmware or configuration file.
HTTP: http://192.168.0.19/(use the default port 80) http://192.168.0.19:8080/(use other ports, such as 8080) HTTPS: https://192.168.0.19/(use the default port 443) Akuvox do not provide user specified server. Please prepare TFTP/FTP/HTTP/HTTPS server by yourself. PNP Configuration PNP Configuration Plug and Play (PNP) is a combination of hardware and software support that enables a computer system to recognize and adapt to hardware configuration changes with little or no intervention by a user.
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Integration via W iegand Integration via W iegand The Wiegand feature enables Akuvox door phone to act as a controller or a card reader. To configure the configuration on the web Device > Wiegand > Wiegand Device > Wiegand > Wiegand interface.
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Integration via HTTP API HTTP API is designed to achieve a network-based integration between the third-party device with the Akuvox intercom device. You can configure the HTTP API function on the web Setting > HTTP API Setting > HTTP API interface for the integration.
None testing. Normal This mode is used by Akuvox developer only If this mode is selected, you are only required to fill in the IP address of Allowlist the third party device for the authentication. The allowlist is suitable for operation in the LAN.
Lift Control Lift Control The door phones can be connected to the Akuvox lift controller for the lift control. Users can summon the lift to go down to the ground floor when they are granted access through various types of access methods on the door phone.
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URL To Trigger All Floors: enter the Akuvox URL for triggering all floors. URL To Close All Floors URL To Close All Floors: enter the Akuvox URL used for closing all floors, meaning all the buttons that are triggered for the corresponding floors will become invalid.
Password Modification Password Modification Modifying Device W eb Interface Password Modifying Device W eb Interface Password To change the default web password on web System > Security > Web Password System > Security > Web Password Modify interface. Modify Select admin admin for the administrator account and User User for the User Account.
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The system PIN code is used to access the device system. You can modify the system PIN code on the device and web interface. Go to Advance Settings> Admin Access > Set System PIN Advance Settings> Admin Access > Set System PIN.
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Modifying Setting Password Modifying Setting Password Setting PIN code is used to access the device setting. You can modify the system PIN code on the device and web interface.
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Go to Advanced Settings> Admin Access > Set Service Password Advanced Settings> Admin Access > Set Service Password .
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System Reboot&Reset System Reboot&Reset Reboot Reboot If you want to restart the device system, you can operate it on the device web interface as well. Moreover, you can set up a schedule for the device to be restarted. To restart the system setting on the web System > Upgrade > Basic System >...
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Reset Reset If you want to reset the device system to the factory setting, you can it on the web System > System > Upgrade > Basic interface. Upgrade > Basic To reset the device to the factory setting on the device, go to Advanced Setting > Restore Advanced Setting >...
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