Sharp MultiSync ME982 User Manual

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User's Manual

Large Format Display

MultiSync® ME982

MultiSync® ME862

MultiSync® ME752

MultiSync® ME652

MultiSync® ME552

MultiSync® ME502

MultiSync® ME432

MODEL:

PN-ME982, PN-ME862, PN-ME752, PN-ME652, PN-ME552, PN-ME502, PN-ME432

Please find your model name on the label on the rear side of the monitor.

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Summary of Contents for Sharp MultiSync ME982

Page 1 User’s Manual Large Format Display MultiSync® ME982 MultiSync® ME862 MultiSync® ME752 MultiSync® ME652 MultiSync® ME552 MultiSync® ME502 MultiSync® ME432 MODEL: PN-ME982, PN-ME862, PN-ME752, PN-ME652, PN-ME552, PN-ME502, PN-ME432 Please find your model name on the label on the rear side of the monitor.
Page 2 “Important Information” carefully before using this product. Mounting the monitor requires expertise and the work must be carefully performed by a trained service person in accordance with the section “Mounting Precautions (For SHARP dealers and service engineers)”. NOTE: •...
Page 3 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party: SHARP ELECTRONICS CORPORATION 100 Paragon Drive, Montvale, NJ 07645 TEL: (630) 467-3000 www.sharpusa.com U.S.A.
Page 4 Batteries are collected at points of sale. Return is free of charge. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer who will inform you about take-back. You might be charged for the costs arising from take-back. Small equipment (and small quantities) might be taken back by your local collection facility.
Page 5 Safety Precautions and Maintenance FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: About the Symbols To ensure safe and proper use of the product, this manual uses a number of symbols to prevent injury to you and others as well as damage to property.
Page 6 WARNING Handling the power cord. Do not scratch or modify the cord. • Do not place heavy objects on the cord. • Do not let the weight of the product rest on the cord. • Do not cover the cord with a rug, etc. •...
Page 7 WARNING Do not install the product in the locations below: • Poorly ventilated spaces. • Near a radiator, other heat sources, or in direct sunshine. • Continual vibration areas. • Humid, dusty, steamy, or oily areas. • An environment where there are corrosive gases (sulfur dioxide, hydrogen sulfide, nitrogen dioxide, chlorine, ammonia, ozone, etc.).
Page 8 WARNING Stability Hazard. The product may fall, causing serious personal injury or death. To prevent injury, this product must be securely attached to the floor/wall in accordance with the installation instructions. Many injuries, particularly to children, can be avoided by taking simple precautions such as: •...
Page 9 CAUTION Handling the power cord. The monitor should be installed close to an easily accessible power outlet. REQUIRED When connecting the power cord to the product’s AC input terminal, make sure the connector is fully and firmly inserted. An incomplete connection of the power cord may cause overheating of the plug; it allows dust to get on the plug connection, which can lead to a fire.
Page 10 CAUTION Incorrect usage of batteries can result in leaks or bursting. • Use the specified batteries only. • Insert batteries matching the (+) and (–) signs on each battery to the (+) and (–) signs of the battery compartment. • Do not mix battery brands.
Page 11 Recommended Use & Maintenance nRecommended Use Ergonomics To realize the maximum ergonomic benefits, we recommend the following: • For optimum performance of the monitor, allow 20 minutes for warming up. Avoid reproduction of still patterns on the monitor for long periods of time to avoid image persistence (after image effects). •...
Page 12 ® ® MultiSync is a trademark or registered trademark of Sharp NEC Display Solutions, Ltd. in Japan and other countries. The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Page 13 Supplied Components If any component should be missing, please contact your dealer.  Liquid Crystal Display Monitor: 1  Remote control unit: 1  Remote control unit battery: 2  Power cord  HDMI cable: 1  Clamp: 1  Screw: 1 ...
Page 14 Part Names nFront View TIP: • Ambient light sensor detects the level of ambient Remote Control Sensor (See page light, allowing the monitor to make automatic adjustments to the backlight setting, resulting in Ambient light sensor (See page a more comfortable viewing experience. Do not cover this sensor.
Page 15 LAN terminal (See page Handles (4: ME982, ME862, ME752 / 2: ME652, ME552, RS-232C input terminal (See page ME502, ME432) AUDIO output terminal (See page Label REMOTE input terminal (See page Optional wireless adapter slot* * Please contact your supplier about the conditions. USB ports (See page Vents...
Page 16 Connecting Peripheral Equipment OPTICAL OUT RS-232C AUDIO OUT REMOTE IN USB1 USB2 HDMI 1 (ARC) IN HDMI 2 IN HDMI HDMI 3 IN USB3 USB-C Digital audio output (optical) terminal USB ports For connection to an audio device equipped with a digital USB1 (Hub/0.5 A): Downstream port (USB Type-A).
Page 17 HDMI 1/2/3 input terminal (HDMI1 (ARC)/HDMI2/ USB Type-C port (power supply 5 V/3 A) HDMI3) Check the shape of the connectors when connecting a USB HDMI signals input. cable. When supplying power via the USB Type-C port, use a USB cable supporting 3 A. Please use an HDMI cable with the HDMI logo.
Page 18 Connecting the Supplied Power Cord ME982 ME862 ME552 ME752 ME502 ME652 Screw ME432 Clamp 78 - 98 N•cm NOTE: • Please make sure that enough power is supplied to the monitor. Please refer to the “Power Supply” in the specification (See “Product Specifications”...
Page 19 Preparing the Remote Control nInstall the remote control batteries The remote control is powered by two 1.5 V AAA batteries. To install or replace batteries: NOTE: • If you do not intend to use the remote control for a long period of time, remove the batteries. •...
Page 20 Turning Power On/Off The Main Power switch must be in the ON position in order to power up the monitor using the POWER ON button on the remote control or the POWER button on the Control Panel. Main Power Switch ⏻...
Page 21 Power indicator status Condition Recovery and lighting pattern Glowing amber No AV signal input has been detected by the monitor 1. Turn on the monitor using the remote during the period of time you set. (with network signal control or the monitor button. input) 2.
Page 22 Basic Operation DISPLAY Button Shows/Hides the information OSD. HDMI 3840 x 2160＠60Hz ① Input name ② Input Signal Information ③ HDR Information ④ Communication Info* * Shows when [Communication Information] is checked. Green: Connected LAN. Red: Not connected LAN. Unlocks the remote control’s buttons if they have been locked in the [Lock Settings] in the [Protect] menu.
Page 23 HOME Button ASPECT Button System main screen button. Cycles through the picture aspect ratios [Normal], [Full], [Wide], [1:1] and [Zoom]. See page VOLUME +/– Button & REMOTE ID Button Increases or decreases the audio output level. Activates the REMOTE ID function. See page BACKLIGHT +/–...
Page 24 nSetting the Aspect Ratio Press the ASPECT button on the remote control to cycle through the options available for the current input signal. ➙ ➙ ➙ ➙ [Normal] [Full] [Wide] [1:1] [Zoom] Aspect ratio of Recommended selection for picture Unchanged view* Description image aspect*...
Page 25 Menu Screen About the home screen This screen appears when the HOME button on the remote control is pressed. Changes the input mode. Input mode Video Audio HOME HOME HOME HDMI1 HDMI1 input terminal HDMI1 input terminal HDMI2 HDMI2 input terminal HDMI2 input terminal HDMI3 HDMI3 input terminal...
Page 26 Opens the “Administrator Settings” menu (See page 61). This accesses the advanced features settings. TIP: • Do not turn the main power switch off while the menu is open to avoid discarding the changes to the settings. 1. On the home screen, select [Administrator Settings] and press the SET button on the remote control. Select a menu item and configure the settings as needed (See page 61).
Page 27 File Explorer Application - Manages the files and folders in the internal storage and the USB flash drive connected to the monitor. On the home screen, select [File Explorer] and press the SET button on the remote control. TIP: • For ease of use while following the instructions in this section, connect and use a mouse and keyboard. Select the device to open.
Page 28 nCopy/Cut/Paste selected files and folders 1. Select [List] or [Grid] to show files and folders. Then press the SET button on the remote control at [Select]. 2. Navigate the cursor to the files or folders that you want to copy or cut and then check the box. 3. Select [Copy] or [Cut], and press the SET button on the remote control. 4. Display the directory that you want to paste and navigate the cursor. Then select [Paste] and press the SET button on the remote control.
Page 29 Web Browser Application - 1. On the home screen, select [Web Browser] and press the SET button on the remote control. Exiting Press the EXIT button on the remote control to close the Web Browser. TIP: • The “Virtual Mouse” will appear on the screen when pressing the MENU button on the remote control for 3 seconds or longer.
Page 30 Updater Application - Updates applications that are factory-installed in APPLICATION. (A network environment that allows access to the internet is required). On the home screen, select [All Apps], and then select [Updater] by pressing the SET button on the remote control. The [Export Law Assurances] appears.
Page 31 MediaPlayer Application - The MediaPlayer is an application for playing playlists composed of multiple image / video / audio files. Select [MediaPlayer] on the home screen and press the SET button on the remote control. MediaPlayer top screen Play All Play all playlists repeatedly from top to bottom.
Page 32 nCreating a playlist 1. Select [Create]. If there is no playlist, select [Create Playlist] and press the SET button on the remote control. 2. Input a playlist name using the On-Screen keyboard or a connected keyboard. 3. Select [Add the files] on the [Playlist Detail] screen and press the SET button on the remote control. 4. Press the SET button on the remote control at [Select], and then move the cursor to the file that you want to add the playlist.
Page 33 nEditing playlists in Playlist Detail screen Play All ......Play all files from top-to-bottom. Play Mode ..... Set the repeat play settings and the interval for still image files. Add Files ...... Add files to the playlist. Select ......Select and delete files in the playlist. Rename......
Page 34 nAbout Storage screen Navigate directly to the files in the internal storage or USB flash drive. Play the files and create playlists quickly. Play All ......Play all files. Select ......Select the files. Selected files are also available to: play, create a new playlist, add an existing playlist.
Page 35 Image file Extension Max. resolution *.bmp *.jpg (*.jpeg) 7680x4320 *.png TIP: • Still images are shown in 1920 x 1080 resolution. Audio file Extension Audio Codec Sampling Rate Bit Rate *.mp3 MPEG1/2 layer3 8 k ~ 48 kHz 8 k ~ 320 kbps Video file Extension Video Codec...
Page 36 This application can be tried for free. The trial period is 14 days. It cannot be used after the trial period. Please purchase a license key if you wish to continue using it. For details, please contact your authorized SHARP dealer.
Page 37 Advanced Operation Creating a Power and Reboot Schedule The schedule function allows the monitor to automatically change between power on and standby state at different times and reboot. To program the schedule: 1. Enter the [Schedule] menu. ① Press the MENU button on the remote control. ②...
Page 38 Setting Security and Locking the Monitor Controls Under normal operation, the monitor can be controlled by any person using the remote control or the monitor control panel. You can prevent unauthorized use and changes to the monitor settings by enabling the options for Security and Lock Settings. The security and locking functions covered in this section are: •...
Page 39 Set a password for the monitor This step is only required if you want to change the password. 1. Using the remote control, navigate to [Protect] then to [Security Settings]. Select [Password], press OK. 2. Input an admin password and press [OK]. Then you can set other options in [Security Settings]. 3.
Page 40 nLocking the IR Remote Buttons Locking The [IR] option in the [Lock Settings] prevent the monitor from being controlled using the remote control. Enabling [IR] does not lock the buttons on the monitor control panel. 1. Using the remote control, navigate to [Protect] then to [Lock Settings]. 2.
Page 41 nLocking the rear side Buttons Locking The [Key] option in the [Lock Settings] prevents the monitor from being controlled using the buttons on the rear side of the monitor. Enabling [Key] does not lock the buttons on the remote control. 1.
Page 42 Setting the Remote Control ID Function The remote control can be used to control up to 25 individual MultiSync monitors using what is called the REMOTE CONTROL ID mode. The REMOTE CONTROL ID mode works in conjunction with the Monitor ID, allowing control of up to 25 individual MultiSync monitors.
Page 43 Connecting Multiple Monitors [Setup] > [Tile Matrix] allows one image to be expanded and shown over multiple screens (up to 25) through a distribution amplifier. • [H Monitors] ... Number of monitors arranged horizontally. • [V Monitors] ..Number of monitors arranged vertically. •...
Page 44 External Control Connecting an external device There are two options to connect an external device to control the monitor. • RS-232C terminal. Connecting an external device to the RS-232C terminal of the monitor with an RS-232C cable. • LAN port. Connecting a network to the LAN port of the monitor with a LAN cable (RJ-45 category 5 or higher).
Page 45 PIN ASSIGNMENT RS-232C input/output Pin No Name D-SUB 9P (Monitor side) This monitor uses RXD, TXD and GND lines for RS-232C control. Controlling the Monitor via LAN Connecting to a Network Using a LAN cable allows you to specify the monitor Settings by using an HTTP server function. TIP: •...
Page 46 nHTTP Browser Overview Connecting the monitor to a network allows for remote control of the monitor from a computer connected to the same network. This device uses “JavaScript” and “Cookies” and the browser should be set to accept these functions. Refer to the help files for the web browser to change the settings to use JavaScript and Cookies.
Page 47 Operation Access the following address to show HOME. https://<the Monitor’s IP address>/index.html Click each link on the left-hand column below HOME. REMOTE CONTROL Enable an operation to control the monitor equivalent to the keys on the remote control. nOSD Menu Settings in the Monitor Web controls Select one of the links on the left side of the monitor web controls to configure the settings available in the monitor’s OSD.
Page 48 Community name: The default setting of community name is “public”. It is read-only. You can set community names for up to 3 settings. When ”SNMP v3” is selected in “Version”, configure the settings below. USER NAME 1-3 USER1 to 3 can be registered. USER NAME ........Configure the username to be used in SNMPv3.
Page 49 Instructions for both control command types can be found in the external documents. For details of each command, see the manual on the following website. https://www.sharp-nec-displays.com/global/index.html Proof of Play This function allows sending of messages for the current status of the monitor by self-diagnosis.
Page 50 Troubleshooting Screen Image and Video Signal Issues No picture Image persistence • The signal cable should be completely connected to the • Please be aware that LCD Technology may experience display card/computer. a phenomenon known as image persistence. Image persistence occurs when a residual or “ghost” image of •...
Page 51 The image is unstable, unfocused or swimming is Selected resolution is not displayed properly apparent • Check the Information OSD to verify the appropriate • The signal cable should be completely attached to the resolution has been selected. computer. • If the resolution you set is over or under a range, an •...
Page 52 The USB Hub does not operate The monitor goes into standby automatically • Check to make sure that the USB cable is properly • Set the [CEC] function to [Off]. The monitor may go into connected. Refer to your USB device user’s manual. standby state when a connected HDMI-CEC supported device goes into standby.
Page 53 Specifications Compatible signal list Scanning frequency HDMI Signal name Resolution USB-C Remarks Horizontal Vertical MODE1 MODE2 640 x 480 31.5 kHz 60 Hz SVGA 800 X 600 37.9 kHz 60 Hz 1024 x 768 48.4 kHz 60 Hz 1280 x 720 45.0 kHz 60 Hz WXGA...
Page 54 800 mm x 600 mm (M8, 4 Holes) NOTE: • Technical specifications are subject to change without notice. As a part of our policy of continuous improvement, SHARP reserves the right to make design and specification changes for product improvement without prior notice. The performance specification figures indicated are nominal values of production units. There may be some deviations from these values in individual units.
Page 55 (M6, 4 Holes) NOTE: • Technical specifications are subject to change without notice. As a part of our policy of continuous improvement, SHARP reserves the right to make design and specification changes for product improvement without prior notice. The performance specification figures indicated are nominal values of production units. There may be some deviations from these values in individual units.
Page 56 NaViSet Secure – Reference guide This document describes the features of the NaViSet Secure technology available on this monitor. This document is available for download from the Sharp NEC Display Solutions website in your region. nSoftware Display Wall Calibrator software This software provides advanced video wall configuration and accurate color matching by calibrating the monitors using an external color sensor.
Page 57 NaViSet Secure network feature integrated into this model. The NaViSet Administrator Server Edition for Windows is available as a subscription service. Please contact your Sharp NEC Display Solutions representative for more information.
Page 58 Common Settings Menu List Appendix-B Default values can be provided on request. Picture Picture Picture mode Provides pre-configured picture settings suitable for various environments where this device may be used, or customize settings to viewer preference. TIP: • Changing any of the settings of the [Picture mode] in the OSD menu will change the settings for the current input only.
Page 59 Picture Advanced HDR Mode* Allows selection of a preferred gamma correction when the monitor detects an HDR signal. HDMI input only TIP: • This function may not work depending on the application or MediaPlayer contents. Sharpness* Adjusts the crispness of the image. Press + or – button to adjust. Adaptive Contrast* Sets the level of adjustment for dynamic contrast.
Page 60 Audio Audio Audio Mode Provides pre-configured audio settings suitable for various environments where this device may be used, or customize settings to viewer preference. TIP: • Changing any of the settings of the [Audio Mode] in the OSD menu will change the settings for the current input only.
Page 61 Administrator Settings Menu List Appendix-C Input & Output Input & Output Input Change Startup App Sets which application to automatically start. Auto Input Change When enabled, this option can detect and change inputs when a signal is applied or lost. Allows for customization of the input priority.
Page 62 Input & Output Signal Setting HDMI Mode Selects the type of HDMI mode (version) [Mode1] or [Mode2]. Mode1: Max resolution is 3840 x 2160 (30 Hz). Mode2: Max resolution is 3840 x 2160 (60 Hz), HDCP 2.2, or HDR. USB-C Setting Auto: Recommended setting.
Page 63 Schedule Schedule Power On Schedule Turns the monitor power on at the specified time. See page Add Power On Schedule Settings for configuring the power on schedule for the monitor. Power Off Schedule Turns the monitor power off at the specified time. Add Power Off Schedule Settings for configuring the power off schedule for the monitor.
Page 64 Network Monitor Control User Name Sets an account name when connecting to this monitor. Password Sets a password when connecting to this monitor. Press [OK] to proceed and create a new password. Port Sets the port number to be used. Auto Logout Time(minutes) Sets the time to logout automatically by minutes when there is no communication.
Page 65 Network Use TLS Sets whether or not to use encrypted communication by TLS. User Name Sets the username when using TLS. Password Sets the password when using TLS. Verify Certificate Sets whether or not to authenticate with a certificate when using TLS. Manage Certificate Add the certificate of Control System to this monitor.
Page 66 Protect Protect Power Save Settings Power Save Enables or disables the monitor’s ability to enter power saving mode. When enabled, the monitor goes into power saving mode after the period of time has passed with no input signal detected or signal loss has occurred. Set the power saving condition in [Mode].
Page 67 Protect All Lock Locks all buttons. Custom Lock All buttons are locked except for those that can be individually unlocked for custom settings. page 40 page Advanced User Apps Installation Sets whether or not to allow installation of apk application files. NOTE: •...
Page 68 Mutes the audio and video output when the remote control’s MUTE button is pressed. Command Format Select the command format. For details of each command, see the manual on the following website. https://www.sharp-nec-displays.com/global/index.html Control Terminal Selects control terminal in standby state, [RS-232C] or [Lan].
Page 69 System System Date & Time TIP: • When a period of about two weeks has passed after disconnecting the power cord of the monitor, the time will be initialized and the clock function will stop. If the clock function has stopped, configure the [Date &...
Page 70 System Security Trusted Credentials Displays the trusted credentials. User Credentials Displays the user credentials. Install From Storage Installs a file from the connected storage. Clear credentials Deletes all credentials. Reset Resets all system menu settings back to factory setting, except for [Date & Time], [Language & Keyboard] and following items in [OSD]: [Screen Rotation], [Logo Screen], [Startup Animation], [Wallpaper].
Page 71 Mounting Precautions (For SHARP dealers and service engineers) Please read “Important Information” carefully before installation. Mounting the monitor requires expertise and the work must be carefully performed by a trained service person in accordance with the section. Mounting (for Trained Installers) Carefully inspect the location where the unit is to be mounted.
Page 72 nInstalling a safety wire NOTE: • When installing, do not apply pressure to the LCD panel or excessive force to any part of the monitor by pushing or leaning on it. This may cause the monitor to become distorted or damaged. Handles for safety wire Attach the safety wire to the handles shown in the figure below.
Page 73 2. Attach Mounting Accessories Be careful to avoid tipping the monitor when attaching accessories. Mounting Interface (M6: ME552/ME502/ME432) (M8: ME982/ME862/ME752/ME652) 200 mm (ME432) 400 mm (ME652/ME552/ME502) 600 mm (ME982/ME862/ME752) 200 mm (ME432) 400 mm (ME552/ME502) 600 mm (ME652) 800 mm (ME982/ME862/ME752) Mounting accessories can be attached with the monitor in the face down position.
Page 74 nOrientation • When using this monitor in a portrait position (viewing from the front), ensure to rotate it clockwise so that the left side is moved to the top and the right side is moved to the bottom. • If installed in the wrong orientation, heat may be trapped inside the main unit and the lifetime of the monitor may be shortened.
Page 75 nVentilation Requirements When mounting in an enclosed space or recessed area, leave adequate room between the monitor and the enclosure to allow heat to disperse, as shown below. ≥ 100 mm ≥ 30 mm ≥ 100 mm <40 °C NOTE: •...
Page 76 Energy Saving mode is activated. The monitor enters a single Energy Saving mode. For additional information visit: https://www.sharpusa.com/ (in USA) https://www.sharpnecdisplays.eu (in Europe) https://www.sharp-nec-displays.com/global/index.html (Global) Addition explanation to EcoDesign Regulation The following setting conforms to the “Normal Configuration” as defined in the “EcoDesign Regulation (2019/2021)” and is the recommended setting.
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