Confidential And Other Held Documents Do Not Print; Job Prints From The Wrong Tray Or On The Wrong Paper; Slow Printing - Lexmark CS963 User Manual

Troubleshoot a problem
• Remove, and then reinstall the print driver.
If the problem persists, then contact

Confidential and other held documents do not print

Try one or more of the following:
• From the control panel, check if the documents appear in the Held Jobs list.
Note: If the documents are not listed, then print the documents using the Print and
Hold options.
• Resolve possible formatting errors or invalid data in the print job.
◦ Delete the print job, and then send it again.
◦ For PDF files, generate a new file, and then print the document.
• If you are printing from the Internet, then the printer may be reading the multiple job titles as
duplicates.
◦ For Windows users, make sure to select Keep duplicate documents in the Printing
Preferences or Print dialog.
◦ For Macintosh users, name each job differently.
• Delete some held jobs to free up printer memory.
• Install more printer memory.
If the problem persists, then contact

Job prints from the wrong tray or on the wrong paper

Try one or more of the following:
• Make sure that you are printing on the correct paper.
• Depending on your operating system, specify the paper size and paper type from the
Printing Preferences or Print dialog. Make sure that the settings match the paper loaded.
Note: You can also change the settings on the printer control panel. Navigate to
Settings > Paper > Tray Configuration > Paper Size/Type.
• Check if the trays are linked. For more information, see Linking trays on page
If the problem persists, then contact

Slow printing

Try one or more of the following:
• Make sure that the printer cable is securely connected to the printer, computer, print server,
option, and other network device.
customer support.
customer support.
customer support.
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