Solid Color Or Black Images - Lexmark CS963 User Manual

Troubleshoot a problem

Solid color or black images

Notes
Before solving the problem, do the following:
1. Perform Color Adjust. From the control panel, navigate to
Settings › Print › Quality › Advanced Imaging › Color Adjust.
2. Print the Print Quality Test Pages. From the control panel, navigate to
Settings › Troubleshooting › Print Quality Test Pages.
Use tray 1 to print the sample pages and make sure that the paper is loaded
in the portrait orientation.
1. Remove the imaging kit, and then remove the black imaging unit.
Warning—Potential Damage
Do not expose the imaging kit and black imaging unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage
Do not touch the photoconductor drum under the imaging kit and black imaging unit.
Doing so may affect the quality of future print jobs.
2. Insert the black imaging unit, and then insert the imaging kit.
If the problem persists, then contact customer support.
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